I called O'Reilly Auto Parts in Burbank today after my car battery died on a Sunday morning, right after my pickleball class. Jonathan took the time to explain a couple of battery options and thoroughly answered all of my questions. When I arrived at the store, the young woman at the register was friendly, welcoming, and attentive. Jonathan then installed my new battery quickly and professionally, allowing me to get back to my busy Sunday without delay. I'm a repeat customer at O'Reilly because they consistently have the hard-to-find battery my vehicle requires, and their team always provides reliable, trustworthy, and exceptional customer service. I highly recommend this location. read more

Fernando was so helpful and Knowledgeable with the tool I needed. I had no idea of how to use the tool nor the name but Fernando said, " tell me a little more", so I did and he new exactly what I needed. Great customer service. I needed help on how to use the tool I purchased, David went out of his way to help me. Mind you it was raining hard, he got drenched but that didn't stop him from helping me. David, you definitely deserve more than 5 stars. David because of you I was able to get home, you delivered excellent customer service. Thank you read more

I've been coming here for years. I usually just need basic stuff like air fresheners and leather wipes, but the store layout makes it easy to navigate.. The store is always clean and well organized, and The staff has always been friendly, knowledgeable and helpful..You can also check the store inventory online before you drive to the shop.. O'Reilly also has free check engine light testing. Plenty of parking read more

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Derrius was very helpful with my car battery part and he gave the necessary information to help fix it. Very thankful for his help and the people at O'Reilly. My choice of shop. read more

I needed new windshield wipers and was lost as to which ones were for my car. Jonathan not only talked me through what he recommended, but also installed them for me. He was efficient and very professional! Super grateful for his help :) read more

I had been at the place couple of times and I'm more than happy. I'm not that easy to please, but Jonathan is amazing and professional.

Jonathan the assurance manager helped me out today with replacing my battery. He was super quick and very informative. He was able to check the codes displayed on my car and told me what services I need. I would recommend comign here. Staff is super friendly and helpful. read more

Shout out to Jonathan! Helped me with my car battery & was super nice & quick about it. Gunna come back for all my vehicle needs

Lupe and Jonathan were super helpful and friendly. Lupe helped me find the cabin air filters and headlights. Jonathan helped me replace my headlights and air filter. Super easy and friendly process. I was putting this off for a week because I was afraid I didn't have enough time. But it only took 25 minutes and they were super friendly. I would definitely come back and recommend them for any auto parts needs. read more

Best experience with an auto parts store I have had in years. I called before arriving to request a part for a specific vehicle. Monce, the assistant manager, answered the phone quickly and was happy to assist. She said the part was in stock, and when I arrived, the store had a second part I needed also. They requested my VIN number to confirm the parts were available and correct for my vehicle. I purchased a 36 part screwdriver to make sure I could put the engine air filter and cabin air filters on one day myself (as I expect to be able to do so in the future). The parts were affordable and I was pleased. I was pleasantly surprised when Monce and Luis, the store's commercial manager, went out of their way to assist me and told me I could pull up the vehicle to the yellow lines in the parking lot outside the store. As I am on crutches, having to deal with the adverse effects of a pretty significant disability now for half a year, I was not sure when I would be able to put the parts in, but they were eager and willing to help me to get them situated right away. Now that's what I call service! Monte and Luis really shined in their efforts to go above and beyond. That they were willing to do so was really unique and rare. I will always return to this auto parts store for my car needs and with any questions I may have. I had a really great experience! read more

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There's a worker there his name is Jonathan And he gave me the BEST customer service Ever !!! Went out of his way to help me So thank you !! read more

The assistant manager, Jonathan went out of his way to help me figure out what the best next steps would be in order to correct the disaster and created by spray painting my car to try to hide scratches. He literally came out into the parking lot and took pictures and sent it to a body shop where I can get it wrapped for a good price when I use his name, his professionalism and expertise made me feel way better about the horrible paint job. I took upon myself to do to my car. read more

It was a rainy day and I needed windshield wipers, Mia was very helpful and she installed my windshield wipers for me. I give her a five star rating! Thank you, Mia!! read more

I went in for a lightbulb and Jonathan made sure I got the best one for my Toyota Camry! He was professional and so pleasant! Nice to see someone smile and enjoy what they do! Thank you! Shop here! read more

I was at this location about a week ago in need of a headlight bulb replacement, the Sales associate Jonathan offered to help with changing it. I was so grateful. He is very knowledgeable and has great customer service skills. I will definitely come back to this location when I need anything for my car. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Burbank, California

I want to say thank you to Jonathan, who helped me this past week when I was stopping by to get help and ask some questions about my vehicle. Jonathan decided to go ahead and test my battery because of a couple of things that happened when we were checking the lights. I am so grateful that I did this, because I probably would've gotten stranded, had he not used his intuition and decided to do this test, even though I was not concerned about the battery. I have had this happen to me in the past with getting stranded, and when we realized that my battery was incredibly low and needed to be replaced, I felt relieved, as I realized some of the issues with my car was related to this. He also helped me with some other things, and he did not treat me like I was a woman who didn't know anything, as has been my experience in the past related to my vehicle. Thank you for taking the extra time to help me, Jonathan! read more

I went for my car wipers and i finally found the right fit! Francisco help me and also installed it!!! So helpful and i will be back for future car parts!!! Thank you!!!! Well appreciated it!!! now i can finally see through the rain with my new wipers!!! read more

O'Reilly Auto Parts - New car wipers! - Auto Parts & Supplies Near Me - Burbank, California

I was able to get in and get out quickly, the staff ( Johnathan and Rosemary) were knowledgeable, answered all of my questions (no matter how small!) and provided excellent service. Thank you! read more

My car was low on oil, the warning light was on. I went to O'Reilly and Jonathon was amazing!! He was so helpful. He really went above and beyond with assistance. Thank you so much!!! read more

Very nice assistant manager George helped us put on the windshield wiper blades we just bought!

Stopped by O'Reilly Auto Parts to get a new battery and had an awesome experience. Felix helped me out -- super friendly, quick, and knew exactly what he was doing. He tested my old battery, got the right replacement, and even installed it right away. Everything went smoothly and took no time at all. Great service, good vibes -- definitely recommend this location and ask for Felix! read more

Needed a new car battery and engine air filter for my Nissan and the assistant manager Jonathan was able to install both for free and was super friendly and quick! Will definitely always come back to O'Reilly for any of my car problems :) read more

I walked into the store and Jimmy immediately helped me. I had some paint transfer on a scratch I got on my car and he wiped them all off. amazing service and I will be recommending this place to anyone. Thanks Jimmy! read more

Technician, Fernando was extremely helpful. He was able to change my break lights and provided a free veri scan to determine the core of my car issue. Thank you BURBANK read more

There's good customer service, and then there's O'Reilly Outstanding customer service: Huge shoutout to Jonathan for making our car battery experience awesome! After a very long day that ended with a dead car battery, we looked up places to buy a new battery and found this O'Reilly Auto Parts location. We called ahead and Jonathan helped us track down some battery options based on our car's make & model. When we arrived 20 minutes later, he greeted us with a welcome as warm as a Burbank summer day and asked if we were the folks who needed battery help. Needless to say, we felt immediately at ease and well cared for. After walking us through all our options--the costs, the pros, the cons--Jonathan helped us purchase a suitable battery and then performed the installation free of charge (which is an awesome O'Reilly perk). When we expressed interest in learning how to swap out the battery, he leapt into teaching mode with such enthusiasm that we were all delighted by the end of our interaction. It's rare to find someone who both loves what they do and excels in it--Jonathan does both, and it's pretty darn amazing to witness. All in all, we're so glad we had this positive experience and wouldn't hesitate to come back next time we have any auto part or installation needs. Thanks for the awesome service! read more

Jonathan is the manager. David is the young man who helped me replace the bulb in my tail light even though the store was supposed to be closing. I'm a Deacon in my church, I sing in the choir and this is Holy Week so I really needed the tail light fixed ASAP. These guys go above and beyond for customers and I think that they are amazing. read more

Everyone keeps saying great things about George but my experience with this person was terrible! Never going back to this location due to lack of customer service. Assistant manager? This is not acceptable! Something needs to change. read more

Shoutout Jonathan S went to 5 different places to get my battery replaced & wether was the rain short staff or didnt have the equipment they all had an excuse. Ended up coming here and within 5 mins he was helping me out outside very helpful much appreciated he made sure i was able to get to my daughters performance on time will be back again for any of my cars maintenance needs. read more

I had a great experience at this O'Reilly Auto Parts store. The staff was extremely helpful, knowledgeable, and genuinely willing to go the extra mile. They not only helped me find the right part, but also came outside and assisted with installing it directly on my car, which saved me a lot of time and stress. Their customer service was friendly and professional, and they made sure everything was working properly before I left. This is the kind of service that keeps customers coming back. read more

Phenomenal service. When Subaru was going to charge me $90 for a new cabin air filter, I called O'Reilly Burbank and spoke to Francisco who gave me three options under $30. He then helped me install it within 3 minutes. Stellar! Thank you, Francisco! read more

Jonathan was absolutely amazing! So helpful and knowledgeable! Jonathan truly went out of his way to help and accommodate! Way to go Jonathan! You are a true ambassador for O'Reilly! read more

Cecilia is absolutely AMAZING...! I was lookin' all over town for a "baby" fuse for my heated carseat cover... And i just couldn't find it... We looked at their inventory on the rack and... nothing... But, Cecilia was about to do some research and found what I needed... So, I found the fuses at at different store... ¡...IF IT WASN'T FOR CECILIA... I WOULD'VE NOT FOUND ANYTHING...! ¡... MUCHÍSIMAS GRACIAS, CECILIA...! ...jj... read more

O'Reilly Auto Parts - Cecilia's research... - Auto Parts & Supplies Near Me - Burbank, California

I went to this auto parts store to find a screw for a air filter for my car. It was about 15 minutes to closing time. I asked àn employee for help but he said it was too late to look up the screw I needed. So the manager came out and looked the part up,and of up course found it, but they didn't have them, the manager asked if there was anything else, I said "yes, fire this other guy,that is when he hit my hand as hard as he could! I have complained to the local manager, and to the management at the company HQ , and they all just blew it off! So I called the Burbank police, and they are looking into it! Don't ever go to that auto parts store! read more

My car failed to start while I just happened to be in the parking lot of the shopping center with the O'Reilly store. I received excellent service from Jonathan. He diagnosed the problem as a dead battery, and then tried to give me a jump start. When that didn't work, he helped me pick out and install a new battery. Thanks again, Jonathan! read more

Thank you to everyone that works here very professional, knowledgeable and kind. Fransisco changed my light bulb on my vehicle and I really appreciate that. We need more workers like Fransisco. Thank you so much for your help bro I'll be back for sure ! read more

Excellent service Francisco at the store turned a stressful morning into a relax, stress-free situation. Our battery gave us issues on a vacation trip. We were able to find the store location easily got there. Francisco was very helpful. Replaced the battery for us at no charge was very friendly, professional. back on the road in less than an hour, thank you so much for your service. Thank you, Francisco. read more

I went in today not really knowing what specific items I was gonna be purchasing but David was incredibly helpful and knew exactly the type of things I needed 100% service read more

I had an issue with a lead acid battery. I recently bought and I contacted the store and George the manager was very helpful. He helped me return that battery and get a new gel battery which should work better for my needs. He took the old battery out and put the new one in and overall was very helpful. read more

I've come to this O'Reillys for the past 4 years cause it is the best. I don't even live in the Burbank area. All the employees have always been so helpful and knowledgeable. Johnathan helped this yesterday and he was great! I've been to other locations closer to me and I choose to drive to this one cause the employees never let me down. You guys are doing a great job at this store. Please don't ever change!! read more

Today my battery died and I came to this store to get a new one. Angel helped me and installed it for me! He went the extra mile to ensure everthing was secured properly and he added a special coating to prevent corrosion. He also explained to me how much better my new battery was compared to the old one I got at a competitor. Angel was professional knowledgeable and personable! read more