The rooms and hotel itself were clean and nice, no complaints about the hotel but the only…read morecomplaint I have is with one staff member. The lady at the front for check in at 4pm was just rude off the bat. As someone who use to work in hospitality I understand the importance of treating all guests with respect and providing a welcoming environment. She did not exhibit any of that whatsoever. She gave no directions, details, or information about the hotel or our bill. She charged my card without letting us know about an additional deposit/fee above the originally stated price and then handed us the key. It wasn't until after we started heading in the wrong direction to find our room did she point out the elevators were not that direction. A minimal yet memorably negative interaction. However there was a gentleman who exhibited kind and very hospitable behavior.

This quaint hotel sits on a street that is very pedestrian friendly. You can walk to various…read morerestaurants, attractions, etc. I parked in the visitor lot for 16 a night and checked myself in. Room was nice and spacious. The mirror was dirty and couldn't be cleaned. I should've asked for another room or they should've offered. Bed was super comfy. The pool was tepid temp at best but I braved the cold and swam for about 45 minutes. We could also make out Venus as the night wore on. It was a beautiful night. Bar was closed, food they offer is just sandwiches and salads. We opted to stroll to a seafood restaurant. It was nice. I do not know if I would book there again. They need a hot tub.

The bed is so comfortable! The air is ice cold. The hot water is instant. The shower is perfect…read more Everything is clean. The coffee is delicious. Most importantly...the staff is AMAZING! So friendly and helpful. You can tell they truly care about the guests and want us to have a fantastic stay. My friend Debbie that is with me, she travels for a living and her company puts her in the big "chain" hotels. She says this is in her top 5 places she has ever stayed.

Booking was easy, price was good…read more Arrival: it's located in a downtown area. There are lots of homeless people and some drug activity. We were slightly concerned leaving the cars in the parking lot. We made note the lot was under camera surveillance, but that doesn't always mean they record or that people care. Check in: our rooms were ready a little early. The process was easy, clear and very friendly and helpful. Lobby: the lobby was cute and behind guest services is a coffee bar area. The coffee bar has syrups and such for making a decent cup of coffee. That was nice! Around the area: lots of cute little shops, bars, restaurants and places to grab a bite to eat or ice cream. Metered parking. There are some spaces in front that is metered for pay by hour parking. We felt safer having the car on the street. Luggage: the hotel is older and has all stairs, removing all luggage was a headache the stairs are a lot. It was a GREAT stay. Lots of other customers were complaining when we spoke to them about the size of their rooms. Cleanliness: the hotel is older, and renovated from a business meaning it wasn't always a hotel. It's obvious... BUTTTTTTTTTT it's clean, great staff, great location, CARS WERE SAFE.. we were safe! Would I return? Absolutely!

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Okay for a quick one-night stay, but I'd choose another hotel for a longer stay…read more We booked this hotel using 35K Bonvoy points for a one-king-bedroom suite with a kitchenette and complimentary breakfast. We originally booked because the photos on the Bonvoy app made it look like the pool was on the rooftop, which was a big reason we chose this hotel. Unfortunately, that wasn't what we expected once we arrived. We also asked about upgrading to a two-bedroom suite when we checked in, but they didn't offer it to us even though we later saw that one was available. We mentioned that we were celebrating a birthday, but unfortunately there wasn't much the hotel could do. A few things to know before booking: * Ice: There is only an ice machine in the lobby. If you're staying on the 5th floor, you have to go back downstairs for ice. * Rooms/common areas: The carpets are pretty old and dingy and could definitely use an upgrade. There was also a noticeable old/smoky smell in the hallway. * Pool/whirlpool: The pool area is nothing particularly special, but we were lucky enough to basically have it to ourselves because the weather was cloudy, humid, and lightly sprinkling. We specifically booked this hotel so the kids could use the pool and we could use the whirlpool, so at least we got to enjoy it. I wouldn't choose this hotel specifically for the pool, though. * Breakfast: The breakfast was probably my biggest disappointment. There were quite a few gnats flying around the food and even around the tables while we were eating. The selection was on the smaller/basic side, but we did eat our fill since it was complimentary. I just wish there had been a little more attention to the gnats, as they took away from the overall breakfast experience. There are some definite positives about the location. There are a lot of restaurants within walking distance, so you have plenty of choices without having to drive. We took a nice walk last night across the bridge, caught the sunset, and had a view of the Queen Mary. We ended up choosing Chili's, but there were plenty of other options nearby, including Yard House, Hooters, Bubba Gump, and more. That was actually one of the nicer parts of our stay. Another positive was that, because of our status, they gave us a 4 PM late checkout, which was greatly appreciated since the regular checkout is noon. The location is also convenient for the Aquarium of the Pacific and for people catching a cruise near the Queen Mary. Because of that, I can understand why someone might choose this hotel for a quick overnight stay. Overall: If you need a convenient place to stay for one night or less, especially for the aquarium or a cruise, it may be perfectly fine. The location is convenient, there are lots of restaurants nearby, and we were able to make the most of our stay. But if you have a choice and are looking for a nicer hotel with better amenities, atmosphere, or breakfast, I would recommend considering an alternative hotel for a longer stay.

Hyatt Regency LB is a beautiful property. The views are spectacular, surrounded by city views, the…read morewater, and the pier, it is wonderful. This place has a great gym, delicious cafe, comfortable large room, open large lobby, and easy parking. It's waking distance to lots of shopping, dining, bars on Pine St. and Ocean Ave. it's near the convention center and views of the Long Beach Grand Prix when they are in town.

I'm giving this stay a 2 because of the noise from the neighbors the problematic television and the…read moreold bed. I've stayed here several times but there was a very different feel during this stay aside from the neighbors and the TV. The noise level was due to the door to the next room which I can hear everything going on in there. They were having streaming issues that day with the televisions and mine kept getting stuck in between channels. You can see in one of the bed pictures that the bed is a bit saggy and even looked used when I first arrived. One great thing that I learned right before checking out is that there is a Peloton app for in room workouts during your stay, but that would have been nice to have had access to it the day before.

Here on business for "ICES" The Internstional Congress of…read moreEsthetics and Spa - Long Beach Show Front Desk - Angela, she was amazing and helped with me with almost everything. Fixing my reservations, shopping, pool/gym schedule. Driver - Maria and Son Team Alex, they was so great in getting us to and from the convention center. Loft Resturant - Breakfast Tanya, she helped me everyday I was there. Great service and breakfast was cooked perfect. Saturday Special Drinks Day - Janiel, she made Orange Julie drinks that were to die for. Love my special ducks. I picked one for each day I was there. It made my day. I also shared duck to make someone else day too. Thank you so much for making my business trip so fun. A must stay.

Unfortunately, this property needs a lot of improvement and TLC. As soon as we walked in, the Ruby…read moreDuckies made it pretty clear that this was a "party hotel." It definitely felt more like the kind of place you'd stay when you're 18-21 and looking to party, rather than a comfortable hotel for a relaxing stay. Check-in itself was easy and the staff was pleasant, but unfortunately, the property was a major disappointment. There were numerous stains on the carpets, and the elevator had what appeared to be melted ice cream on the floor. When we entered our room, there was a strong musty/moldy smell. The sheets also smelled musty. Stain on sheets. The room had an outdated popcorn ceiling, and the bathroom was especially disappointing. The tile was very dirty and visibly old, and the bathtub was dirty and heavily scuffed. For the price, this property is definitely on the lower end of what we expected. We ultimately decided we did not feel comfortable staying and requested a full refund because we simply wanted to leave. That said, we are grateful that management did grant us a full refund. I do appreciate them making that right, but based on the condition of the property, we unfortunately would not stay here again.

What a beautiful hotel!!! Staff was super on point when I pulled up to park. Doors opened, luggage…read moretaken care of and all the typical 5 star hotel experience! Lobby, room and fitness room was beautiful and well maintained. I'll be back here in the future for sure!

From the moment we pulled into driveway until checkout I found the entire experience superior and…read morewell above expectations. Service throughout the venues (yes, i visited all of them except spa) was seamless, personal and welcoming. I was especially impressed by the consistent followup on a food allergy. From hosts to server to back service, Somm and runner, each and every member of FOH seemed to take the extra time and effort to acknowledge it. The complimentary upgrade to King suite was very surprising. I also loved the lighting technology throughout. Beds, linens, robes..... all very comfortable. I will be returning for sure.

Driving in from LAX, parts of the route through Long Beach looked rundown and not especially…read moreinviting. The Westin itself was a clear step up. The coppery exterior and surrounding landscaping looked sharp on arrival. Valet was prompt and helpful with luggage. I arrived early. They offered a room immediately but said waiting a short time would get me a better one, so I left the bags with bell service. Like every other hotel I've stayed at, they said they would call when the room was ready. They never did. I had to return to the front desk and ask. It was ready. This has happened at every property that makes the same promise. I actually have a dedicated hundred dollar bill sitting lying dormant in my wallet awaiting the first hotel employee that actually calls me when my room is ready. It will be all theirs when they do; and I will recognize them for being the first ever to have done so in my personal decades of staying in hotels...! The room was nicely done and elegantly decorated. The linens were excellent and the bed was comfortable. I had a city view rather than water, which was fine. Public areas (lobby, bar, restaurant) ran warm in the summer with the large glass and cavernous volumes, but the room air conditioning worked decent and kept a good room temperature. One detail I really appreciated and wish more hotels would incorporate: a filtered water station next to the ice machine. Location worked well for the business meetings I had the next morning. I've been a long-time Hilton Diamond member, but Marriott properties like this one are starting to pull me over on overall quality. Solid stay once in the room, with a few operational misses that keep it in the 3.5 to 4 star range for me.

The lobby is beautiful, and the staff was friendly and welcoming. Unfortunately, for the price, the…read moreoverall experience was not worth it. Our bathroom had mold, there were noticeable stains on the carpet, and the phone in our room didn't work. Our room was also not cleaned one day. When I went downstairs to ask about it, I was simply told they could provide fresh towels because they weren't sure if the night crew would be there on time. This property clearly needs some attention and maintenance. At this price point, I expected much better. Unfortunately, I won't be booking here again.

Stayed for 3 days and had a great experience. We stayed in deluxe king room with a balcony. The…read moreroom was clean and very spacious. The balcony provided a nice space for reading and watching the city life below. The staff were very friendly and helpful. I initially booked a room with 2 queens and they fixed it no problem. The rooftop has a cool view of the city, especially at night. The hotel has ample parking - spaces under the building and directly next to it. One thing to keep in mind - if you are staying in downtown Long Beach, it's a big city with big city sights and sounds. You aren't staying in the country. Great experience for my wife and I.

Hotel Mai is a quaint boutique hotel near the convention center. I booked it at for a conference…read moreand it was much cheaper than the main venue and it fit my needs well. The neighborhood is a typical downtown area and can be seedy but the hotel itself is secure with the main entrance by key card only at night and the elevators also require your key card to be operational. My room, a single king, was clean and in good shape. There is a large TV, desk area, adequate closet, and mini-fridge with Keurig machine in the room. The iron is of high quality and perfect for pressing my clothes for my meetings. The bathroom is very nice with a Toto Washlet that are common in Japan. The room's thermostat, however, is in Centigrade so do brush up on your metric system! My only real criticism was that the room safe did not open all the way as the closet door blocked its full opening. The top floor has a nice sitting area to relax and there is a quaint workout room and pool area. There is also a sauna which I did not use. Upon checking out, I had a nice conversation with Yogi, the owner, who told me a little about the place and how it was named. Overall, my stay at the Hotel Mai was a wonderful one and I would certainly go back the next time I need to stay in Long Beach!

Had an early flight out of Long Beach airport so I booked this hotel for an overnight. Hotel is…read morevery clean although our room was on the smaller side. The hotel is located on the corner of a busy street, but I didn't hear any outside noise. Hotel is conveniently located next to a mall, so it was easy to find food options within walking distance. I didn't get to experience the breakfast due to an early flight, but was given a brown bag breakfast (with muffin, whole apple, peanut butter and bottled water). There was an airport shuttle and our driver was gracious enough to take us as soon as we checked out. All in all it was a good experience staying here but I give it one star off due to price. I paid around $300 for one night that seemed quite high for an airport hotel.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone

Spent 2 nights on the Queen Mary August 14 & 15th with my wife. The ships has great history and…read moreyou are allowed to explore the entire ship. The employees were every friendly and their attention your detail is great. The hotel is great for being a 93 year ship. Only thing I can say that was never was the bed in the room. Mattress was horrible. They really need to replace or change out the mattress. Other than this, the stay was excellent. They did have a concert the weekend of my stay so they had to accommodate parking. But they did this very well.

My husband and I had a very disappointing experience at the Promenade Cafe aboard the Queen Mary…read moreyesterday evening. When we arrived, we went to the hostess stand to check in and were asked if we had a reservation. We said no. The hostess asked us to wait about 10 minutes, so we asked if we could step to the side and wait near the bar. The bar is close enough to the hostess stand that we could clearly see other guests checking in. While we waited, two groups approached the hostess stand after us. Both were also asked if they had reservations, and both said no. However, both groups were seated while we continued to wait. A third group then approached without a reservation. Before seating them, the hostess came over to us and asked if we would be okay with a table near the front where we had been waiting. She explained that someone would need to clean it first. We agreed and continued to wait. She then seated the next group at a table directly behind the hostess stand. No one came to clean our table, so we remained standing. At this point, we had watched three groups who arrived after us get seated while we waited patiently. I finally went back to the hostess stand. When the hostess returned and saw me standing there, she immediately went over to the table we had been waiting for and wiped it down with a dry napkin. I then calmly asked why other guests without reservations had been seated while we were still standing and waiting. She tried to explain that the other guests had previously been waitlisted. I told her that I had personally heard them say they did not have reservations. At that point, she asked if we wanted to speak with the manager. We said yes and stepped aside to wait again. While we were waiting for the manager, another group approached the hostess stand. I moved aside so they could be helped, but I paid close attention to the conversation. They also did not have a reservation. The hostess immediately seated them at the table directly behind her, a table that had been available the entire time and did not need to be cleaned. I went back to the hostess stand and questioned her about what had just happened. When she could not provide an explanation that made sense to me, I told her that what she was saying sounded like bull. I want to be very clear that I never yelled at her. I remained calm throughout the interaction. She then turned and walked away. Another employee approached and asked if we had been helped. We explained that we were waiting to speak with the manager and had already been waiting quite some time. He told us that the hostess had stepped away because she was nervous. Again, I made it clear that neither my husband nor I had yelled at her. The manager, Troy, eventually came out and asked us to step outside the restaurant to speak with him. We explained everything that had happened. We also told him that there was one very noticeable difference between us and every group that had been seated ahead of us. We were the only people of color. Troy assured us that he had known the hostess for eight months and did not believe that could possibly be the reason for what happened. He acknowledged that she may not have handled her job well, but repeatedly told us that our race could not have been a factor. We explained that we understood what he was saying, but perception is reality. We could only go by what we had just experienced and how we had been treated. We watched multiple groups without reservations arrive after us and get seated while we continued to wait. I told Troy that I would not be able to leave a positive review of the restaurant and that we no longer felt comfortable dining there. I also told him that while I believed he may be a fair and kind person, I could not say the same about the hostess based on our experience. I sincerely hoped the situation would be addressed because everyone who walks into that restaurant deserves to be treated the same. The exact same. My husband and I left the restaurant and went to the front desk, where we explained what had happened and asked for a recommendation for somewhere off property to have dinner. The difference in how we were treated at the front desk was significant. The staff was genuinely apologetic, patient, and helpful. They took the time to listen to us without dismissing or downplaying what we had experienced. The manager, Tim, and his staff were extremely kind. Tim offered to accommodate us in whatever way he could, and we sincerely thanked him for his concern. He recommended The Reef, a restaurant just down the street. We went there, were treated very well, and had a wonderful evening. The views were absolutely gorgeous. When we returned to the Queen Mary, Tim was still very kind and again offered to do what he could to make the remainder of our stay more comfortable. We politely declined, but we truly appreciated his concern and the way he and his staff handled the situation. This review is specifically about