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    5.0 (4 reviews)
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    AAA - Fairfield

    AAA - Fairfield

    2.9(14 reviews)
    1.4 mi

    Stopped in because my wife needed her passport photo. Pleased to see I did not have to pay for the…read moreservice because I am a member. The person taking care of us was so helpful. Thankful to be able to take advantage of membership benefits.

    Aug 24 , 2026 I called my agent and left a message to call me back to cancel a car insurance…read morepolicy. I received no call back. Aug 25 2026 I went to the office at 9:05 AM they state they open at 9:00 AM . I was told the insurance agents don't come in until 1:00 PM four hours later . I had to hang around Fairfield for four hours when I should have been packing for a vacation I went back to AAA at 1:05 PM and was told my agent called and said she would be in at 1:30 PM, no she didn't come in at 1:30 PM so I called their phone number on my insurance information . After being on hold for about 8 minutes a women answered and asked me why I was calling I told her , she put me on hold for another 8 or so minutes . Time now about 1:55. Finally I got an insurance agent on the phone and told her I needed to cancel a policy , she had a tad bit of an attitude at first. Guess who walks in the door? yes my insurance agent with a big smile on her face . She said follow me to my desk . The agent on the phone says your all set your auto policy is cancelled . I asked how much of a refund will I get she said none I would get a credit on my other cars insurance . My agent sat there and did nothing but grin at me . Finally it all got taken cars of after about 5 hours 15 minutes . In the mean time waiting I told them next week I'm switching back to Hanover insurance I had since 1990 the only reaction I got was OK . I guess I'll keep them for the next 11 months since I had just got the new polices in July for my cars and house .

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    AAA - Fairfield
    AAA - Fairfield
    AAA - Fairfield

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    Travelwire - travelagents - Updated August 2026

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