Walked in to get my disability placard and sit down for about 30 seconds and they called my name I…read morethink I was there 5 minutes

This was a very easy process, considering I sat there without filling out the papers first. By the…read moretime I realized I needed to fill out the Registration Papers, my number was called. I think I caught on five minutes before when I was helping this lady fill out her registration papers. You see, English was her second language, so I was helping her, and that's how I found out I should be filling out papers, too. I told her she needs to be helping me. But it got worse on my end and the lady's end that I was helping. I got to the counter, and the nice lady told me we were supposed to be filling out the New State Registration Papers. So, with all that being said, the process did not take no more than 30 minutes. It was still a quick process. Yes, I suggested taking another number and starting from scratch, and the process was still fast. Now, let me tell you a little about the building. I parked toward the front. But that isn't where you go inside. The front door is in the back of the building. I parked in the wrong area. Also, as you go inside, you can use your phone to get a number or check in on the computer. Also, there are two lobbies--one to the right and one to the left. You can't see the one to the right. So if they call to come to counter five, go to the right.

This place is located at the very busy corner of 183 and I35. Once you pull in to the small parking…read morelot, you'll enter through the main door and pass through security. The reason for my visit was to file paperwork and get it notarized so that I can defer my property taxes since you can do that when you turn 65. I got here before the lunch rush on a Tuesday which meant there was no waiting and parking was available. Turning in the paperwork and getting it notarized was easy and convenient and at no cost to me. The person at the front desk was very helpful as was the notary. It seems to be a more pleasant experience to defer ones taxes with a 5% annual penalty than to actually protest ones taxes. Either way, they get their money in the end. At least it was a pleasant experience.

Upon attempting to access the Travis County Appraisal District website, I encountered difficulty in…read morelocating information regarding my property. Unexpectedly, a pop-up appeared offering assistance for a fee of $1.00 to generate a report.

Security there is very racist and assumed I spoke Spanish and also was fighting with me about not…read morehaving an appointment and I told him that that doesn't show up on my phone and he got mad at me and so I let him keep talking so I got a ticket and waiting my turn the lady at the front said I needed an appointment but I told her it didn't work and they insisted so I left I have proof I've gone 5 times in two years trying to figure out this and the same people can't even help even when showing them proof why work there as a security and front desk lady if you don't help anyways get a new job then. I'll be back tmr to see if I can get a manager or someone with importance to help cause I've gone 3 times this year and it's the same situation every time and it's exhausting I can't do nothing in America without a social security and they make it hard for us. They say make an appointment and nothing shows even with many zip codes y'all are a joke truly waste of energy and tax money we all pay for y'all to be there. It says I have to be there working 45 days if not something bad can happen as well so yeah a joke I'll get there names here soon also calling online they don't do nothing g but say our wait time is 120 minutes or call back again and they hang up instead of having you wait it's crazy no joke it's stupid

If you wish to see a reflection of the US, stop by a SS office. All sorts of people, attitudes and…read morevibes. Since I needed to provide verification of date of birth to start Medicare, a trip to the office was required. Fortunately, there is a location just 2 miles from us in SW Austin. The facility is large, clean and institutional. Wouldn't expect anything different. The waiting area is large, with lot's of seats. There were clean restrooms and water dispensers. You cannot bring in food/drink, no biggie. Once we arrived, I expected a decent wait time, so brought the spousey to join me and we just enjoyed each other during the wait. When we entered, not really knowing next steps, I went to ask the gentlemen in a uniform for direction behind a counter. I barely got out, Good Afternoon, I was.... well cutoff.. and told, check in at the kiosk as he pointed to the thingy to my left and went back to what was more important than helping me. Look, I feel for these folks who have these jobs. I'm sure they work with a great deal of angst from folks, not getting what they think they deserve from the system and may be the target of their discontent. However, it would be nice if he would of let me finish my statement, perhaps a smile, but not today. Hit up the kiosk, checked in, got a ticket and we sat and watched the monitor for when it was our time. As you are informed, your wait my be longer or shorter then others already in the room. Depends what you are there for. My number was called and we were greeted by a smiling agent, who took it from there. He eliminated my fears that I may have been a little late to apply, took my identification, including my Dutch birth certificate, passport and TDL to make copies. Came back, let me know I was all set and would be receiving stuff in the mail. Polite, efficient and pleasant interaction. I believe we may have been waiting 25mins. It was pretty quick IMO. We headed out and I made a point to walk out by the counter, smiled really big at the same gentlemen and thanked the dude and wished him a good afternoon. This blew him away by the look on his face, he managed a smile and wished me the same. Kill them with kindness is always a moto for me. For reference, I was there on a Friday a little after noon. Job Done..

I'm over joyed this is the first time visiting this place I checked in @3:07pm and I was finished @…read more3:14pm. I must say this is the quickest visit I have had whew thanks Armando for the great information as to what does not need to be on my form, (I've been putting it on there for years) less writing for me.

An expeditious experience. Went in to renew registration and I was in and out in under fifteen…read moreminutes. The clerk was pleasant and polite and every sentence ended in a warm smile.

After going to the Pflugerville location twice I will tell you this location was amazing! Not that…read moreanyone enjoys coming to these appointments but my wait time was only about 15 minutes. Michelle helped me she was not only amazing and thorough with her job but she is also quickwitted and funny and made the entire process painless. When you go in just make sure you either check in on your phone or check in with the kiosk fill out your paperwork and there's plenty of seating for everyone. Just wait for your number to be called and as long as you have all the documents you need you're out of there.

Came here without an appointment because the online scheduler wasn't working for me. I arrived at…read more7:50am and walked in. There was a line to kiosks that I used to schedule an appointment. What was amazing was that same-day appointments were released right as I was working on the kiosk, and I was able to snag an 8:20am appointment slot! A ticket was printed out with my confirmation number. I grabbed a paper application to renew my license and used one of their pens to fill it out. Only 1 out of 3 pens were working, so I recommend bringing your own pen. At around 8:15am, my number was called and I went to my assigned counter number. I showed them my driver's license and my passport card to prove my citizenship. The person at the window walked me through all that I needed to do. I paid the $33 fee using a credit card. All-in-all, I was at the counter for about 5 minutes before the process was finished. A temporary paper permit was issued to me, and I was told my new driver's license would be mailed to me in 2-3 weeks. There's ample parking available at this location, right off of HWY 183, and quite a bit of tree shade, at least in the morning. I plan to return here the next time I need to get my license renewed in person!

My aunt and I have had to go to the Travis County Sheriffs office a few times now to file various…read moreaffidavits and documents due to my uncles recent passing and every time we come, there is barely a line. The guards at the front are always super kind and welcoming and the clerks are able to help us file what we need and get on our way! It is a bit annoying because it's never clear when we have to go here vs the tax office for different services so it gets to be a bit frustrating - ideally they would all be located in the same building.

I have not submitted my permitting yet, but went down there to ask some questions and I have to say…read moreLinda at the front desk was so personable and polite. She made me feel at ease with the concerns I had. She then was able to get Lucy to help me answer some questions on my space before submitting my plans. It cleared up a lot of confusion, doubt, and worry that I had. Thank you for having some awesome workers that truly felt like they wanted to help!

So far I have been here twice to speak with the Williamson county health program people and the…read morepeople at the clinic front desk are RUDE!!! People literally come here for help and deserve compassion and empathy. My dad has been in the hospital for a week and they don't give a crap how they talk to people. I can't believe they're allowed to work here and be so mean to anyone who walks in the door.

Every ERS staff member I have worked with has shown the patience of Job. I have needed to fix…read morebeneficiaries, check retirement status, and purchase state service years. Each time wasn't a quick 60-second call. But I was able to get my tasks achieved and it was painless. I contribute this to ERS staff.

You are being paid with your money that was deducted from you mothly once this money runs out the…read morestate ers will pick up an cont.to pay your annuity by then your account will be drained. The partial lump sum is a % of your total account, I did not work for over 27 years to have my account piced out a little at a time,it seems to me the more you take out which is less ERS can invest the less your annuity. Example 40k in account you can not get all your money only up to 36 months Which will reduce you monthly annuity by more than half the remaining funds will be used to pay you until it exhausted then the state ers will pick it up.This is wrong people work hard for many years, an can't even even enjoy retirement, most have to go back to work it's a rip off get your money now more to come. retired