TraxNYC

Certified professionals

Free estimates

I went to Global Gold & Silver to purchase my girlfriend's engagement ring and I am extremely glad…read morethat I did so! When I first reached out to Oshri, he was very accommodating in finding a time that works for the both of us to meet in person at his office, I appreciate the hospitality and wanting to meet in person. He was very prepared for our appointment as he had tons of questions to ask me about the ring and diamond that I wanted so he could come with only the best diamonds. When I did arrive at his office, his admin staff was very kind and welcoming! Oshri sat down with me and didn't go into anything yet, without fully educating me on everything that goes into a diamond purchase. He took his valuable time to walk me through GIA certifications, diamond cuts, clarity, color and carat weight, along with other points of knowledge. He presented three fantastic options and even better value/price point and we ultimately landed on something that I knew in my gut, I just couldn't beat. I fell in love with the option! He was also patient with me and answered all of my questions for me. I'll be proposing to my girlfriend soon and I look forward to following up on this post with the results! HIGHLY RECCOMEND GLOBAL GOLD & SILVER!

Had a very positive experience today at Global Gold & Silver. Samuel was very thorough and we…read moreappreciate his patience in walking us through the process. I would recommend to anyone looking to sell jewelry in a non- pressured, relaxed environment.

2.2 mi•Yorkville, Upper East Side

We Buy Jewelery & Watches!!

We Buy Sterling Silver!!

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We Buy Rolex watches!!

G&G Gold

4.9(90 reviews)

•$

This is my neighborhood go to for any watch batteries or strap adjustments. Great, fast, reasonably…read moreprice service and the owner is always very helpful and friendly. I once brought in a quartz omega that wasn't running well and he gave me the advice on winding and it worked! If you need a battery replaced or a strap repaired, this is your first stop!

George helped me out by sizing me for a ring free of charge. I did not have to wait to be assisted…read moreand I appreciate the help!

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Big Apple Coins

5.0(23 reviews)

Family-owned & operated

Certified professionals

Jonathan - who is the person I've had taking care of me when I've visited - is truly a gentleman…read more He is very fair, very honest and truly empathetic with persons who're in difficulties and need to sell. The rates he applies are very fair. I know - because of many past experiences.

I've done many deals with Jonathan for many thousands of dollars. Just in the past year he has…read morehelped me fill many holes on my US type book with certified coins I've cracked and installed from him Now that he has a shop I will probably visit some time. He sends coins promptly and I completely trust him as he could have kept my money many times over .... I have always received the exact coins I purchased from him. I check with him often for new inventory after sho a he attends and or sets up Aton the east coast l! Top shelf dealer - Gold in trustworthy

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American Gold Refinery

4.7(19 reviews)

Great experience selling 2 of my gold chains today at AGR. Was greeted downstairs and showed up to…read morethe office. Was helped right away and walking out with cash in a few min. It was my first time selling gold jewelry and I didn't have time to stop into a bunch of places, so I went to 2 places in the diamond district with great reviews on Yelp (here and another). The other quoted me WAY lower and told me that he was giving me "pretty much 90%" when it was actually 42%. Matthew, the president of AGR, who happened to help me gave me a percentage that is considered an excellent offer. No bs, quick, straightforward service. Highly recommend.

Best prices in town. Anastasia is lovely. I would definitely recommend this place to sell precious…read moremetals.

Sell Gold NYC

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Manhattan Buyers

Very professional and trustworthy. Courteous front desk…read morestaff. Convenient doorman building location. I have patronized the business twice and would definitely recommend to a friend or colleague.

I stopped at Manhattan Buyers at 590 Fifth Avenue on Thursday, June 25th, 2026 to have a gold ring…read moreassessed. It was a very pleasant experience. The receptionists were kind and friendly and offered me water. I had the pleasure of consulting with Arthur. He was fair and gave me a good, honest deal. It was a comfortable setting and I felt confident sitting in an office to do business. The staff were all friendly and helpful. I would definitely recommend this place as I had a positive experience.

Rolex DeepSea

Roger Dubuis

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Cartier Jewelry & Watches

Bullion Exchanges

3.8(118 reviews)

One of the very best current-day, online, precious metals retailers in the USA. Without a doubt,…read morethe staff are.qualified on the stock AND on how to get things done, I've never had a problem that they couldn't find a solution for. (And some of those problems are ones created! Their stock is generally good (though with recent market swings they've been nearly out of the popular items.All in all, the business is well run and they almost always have enough inventory and knowledgeable employees to keep almost any number of customers well-served and happy. I've been a customer of theirs since 2019 and I always check their prices and availability when I am planning a buy. (I'm attaching a gold coin I recently bought for $5.76 less than the next best price.)

Very good product they always ship on time and usually stick to discription…read more Top notch

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NYC Luxury Pawn Loans

4.3(12 reviews)

I was looking to sell a broken jewelry and found Big Apple General Buyers on yelp so I decided to…read moregive them a shot. They accept walk-ins but it's probably better to call and make an appointment you're not waiting in line to be seen. Their office is conveniently located in midtown, building and office is secure. Dimitriy promptly greeted me and said he didn't want me to wait to be seen since I had an appointment (although they had few people waiting) which I really appreciated. He was friendly, professional, and honest- he presented a fair offer on my jewelry and explained how he reached that number. I didn't feel like he was low balling me or pressuring me to sell at all, It only took about 10 minutes and I left with a good impression of the company so I'll definitely be back to sell/ buy! Highly recommend checking them out (they're open on Saturday).

Very hospitable and friendly. They always have hats and I love that there is wine and coffee behind…read morethe counter. Truly a neighborhood gem! Highly recommend to all, stop by!

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Rolex Daytona Diamond Dial on a Oysterflex Band

DD Gold Buyers

5.0(4 reviews)

35 years in business

Certified professionals

I got the best prices at DD Gold Buyers. Sandro was boss. I've been shopping around my jewelry on…read morethe street and he had the best prices. Coming back here soon

I highly recommend DD Goldbuyers on 47th street they have been my best experience selling jewelry…read more I brought in a bunch of my grandfathers jewelry and I was offered the best prices from Sandro at DD Goldbuyers. They are the most trustworthy jewelry buyers in the game. 10/10!!

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TruVal

4.7(85 reviews)

Selling a treasured watch is never easy, especially one tied to a deeply personal chapter in your…read morelife. When I walked into Truval, I was carrying the weight of that decision. Shlomi, Connie, and the team met me with such kindness, patience, and genuine care that I found myself supported and seen. I had done my research and came in with what I believed was the highest offer I'd receive, but Truval surpassed it without hesitation. They honored the value of the piece and offered more than I asked, which spoke volumes about their fairness and integrity. They even introduced me to the jeweler purchasing my watch -- a talented, thoughtful, generous man who offered insight and encouragement during a moment that was both cathartic and emotional. The transaction itself was seamless, but the human experience, the grace, dignity, and empathy I was shown, will stay with me. Thank you, Truval, for turning a difficult moment into something unexpectedly healing.

Cordial enough owners but unfortunately y left with nad taste in my mouth, one if them said some of…read morethe metal in beacelet was not gold, which was 100% not true. Saying that felt like a cheap tactic of being cheated. I would never ever go there again.

Sell Diamonds, Gold, Jewelry and watches in NYC

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Work with our Jewelry Buyers at our NYC private office.

Diamond District Gold Buyers

5.0(8 reviews)

Amazing service the owner was there I came from La just to get the best price for my jewels I…read morerecommend anyone to call or go there and see if you can make a deal great owner and nice retail shop As well on 47th st in New York

Took my pieces to a few places on the street and they were nice and gave me best prices up front…read more(other places started low). would go back.

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Van Cleef & Arpels

Cartier Love Ring

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Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

567 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Almaz K.

2 years ago

I am writing this review late 1:50 am cause this is the time I have. I didn't know about this company at all. But 2 of my assistants who are very familiar bought Jewelry from a lovely gentleman named Peter this past Christmas and the information they relayed to me that the earrings and bracelet they purchased with them were beautiful as I saw myself when they were in New York for a company business trip. MY COMPANY. They told me that they would definitely buy Jewelry again from this place as Peter was a gentleman and a consummate professional. Which is sorely lacking in this day and time. In my own company professionalism and good customer service is a must. When I am in New York again I will surely stop by to see what they have to offer. I'm extremely picky about Jewelry. They my assistants are very picky about Jewelry also. I was told that Peter helped them find what they needed quickly and efficiently and were able to move on quickly and out the door since they were pressed for time. I was told a few things that they observed about TraxNYC while they were there. 1. The customer service. (EXCELLENT) 2. The vast selection of items to choose from 3. The people that represented and worked the counters were from all over the world like a mini United Nations in one company. Which is something that's very refreshing to hear about cause from my experience from working in the Diamond District as a youth it was not the case. And going back in subsequent years was NOT the case. So it was very refreshing to hear about a Jewelry business in the DD is scaling with an integrated staff that caters to all people of all price points. Which is very unique and innovative considering most of the business in the DD are family owned and one man or woman working the counter. All I can say is my assistants told me they left the store happy with their purchases and Peter has a great sense of humour along with his customer service acumen. I was also told that TraxNYC does custom work also. Which I love because I love creating my own pieces and usually have them made by a Jeweler friend of mine in London my hometown. By the information that was relayed to me by my assistants who are very consumer savvy and efficient I hope to visit this location soon. I wish this company continued success. I hope also one day hope to see a Chicago Location. Thank you read more

Vlechtje Inc ..

2 years ago

Item: 3.8mm, 22", 14k double curve chain. Assisted by: Liam Very nice chain! irl it looks even better then in pics/vid, the small dense links are so sparkly and shiny when the sun hits them! I'm not real big into gold/jewelry but I had been looking for a nice chain as some portable insurance for when I wrap one of my cars round a tree for some time now. While doing research I came across a Maks vid in wich he showed double curb link 14k gold chains wich looked real cool. So I googled and ended back on Trax site bc there's not a lot of those out there apperantly (the vid was about 'rare' links and the chain sold out when I placed my order) Only thing is I'm from Euroland and there's hefty import fees and not sure about evt. local USA taxes, so I made contact trough livechat and was connected with jeweler Liam. He explained the local tax situation and made me a price offer on the chain for me to calculate to get the numbers to work. I could not find a direct comparison for the double curb link so I used similar sized cubans as reverence to see if the price was any good and even including insured shipping, apraisal and import fees/tax, I spent about the same as buying a chain local and some of those even were a few grams lighter bc normal cuban links are not that dense. Package arived in fedex bubble envelope packaged in a box and held another envelope with the papers, a sticker and jewelpouch. The chain itself was protected by a plastic film and soft paper and came in a very fancy necklace box in wich it presents very nicely! Only thing meh... was Fedex being Fedex but that's beyond Trax control and overall I'm very happy with my purchase. would buy again/5 PS, I hope the local squirels stop stealing my laundry now that I have paid the schmoopy tax. read more

Pr D.

6 years ago

Man I just want to say max and his staff over at traxnyc are definitely white glove service. I spoke with 4 peopl the first day each as respectful and helpful as the next. And then Sammy came along and man he was god send cuz I was on phone with him over the period of2 days on and off and evry txt was replied to almost instantly. Not knowing if I was spending 1000 or 100,0000 and still I got the proper treatment. I went back and forth I prob seemed like someone who was wasteing his time but still he rode it out with me even calling me to make me feel secure bout my purchase. From the quality of gold down to quality of service I will deffanity deal with thies guys for the rest of my jewelry days. Max is a inspiration to me he is a one of a kind man. He has a buisness to run yet he still puts people first and treats evry person as if they were one of his biggest spenders. Can't say enufgh good about them. Much love to the staff I can't wait for my item to come. Ps lay away is dope they really get u into the fit u want at the budget u can afford. Must of went through atleast 50 diff chains while discussing with Sammy and not once did he get upset or bothered and if he was I didn't feel it. Pure white glove service. Definitely the place u wanna go if ur looking to buy a piece that will last a lifetime. Thanks again max Sammy georgi amd the rest of the fam over there y'all are top shelf. Much love from up north mayham. read more

Michael D.

5 years ago

So this review Is very very very important for people to READ! PLEASE READ! I was having some issues initially with an order I placed with TRAXNYC, someone reached out to me pretending to be Paulo the jeweler and then Max (TRAX) himself. They were able to successfully scam my wife and I out of $1,500!!! People PLEASE BE CAREFUL!!! Anyhow, what happened next was unquestionably incredible! When we both (TRAXNYC and I) realized what was happening I was finally able to talk to Maxsud himself over the phone. This man then decided to take it upon himself to bless my wife and I with a free $1,900 ring and fix the bracelet that initially started all of this. I will say this with the utmost confidence...THIS MAN IS TRULY WHO HE SAYS HE IS! They didn't really have to do a damn thing for me, and he went above and beyond for my wife and I and for that I will always remain a loyal customer to these guys! NOT a single business on this planet can operate 100% of the time without issues. Things are going to happen, and sometimes mistakes can lose customers for life. What I have learned is, it's how a company can fix a mistake and make things right that matters more than anything! PLEASE BUY AND TRUST WITH CONFIDENCE WITH THESE GUYS! Don't give up on them either is there is a mistake along the way, they will continue to try to make you happy until you actually are no matter what is what I've learned. read more

Robert T.

2 years ago

Yash was a big help to me and my fiancé with picking her engagement ring reassuring and double check with us every step of the way from explaining how all diamonds are different from the color to the cut and clarity to showing us the be4 picture of how the ring would be designed and letting us customized it to how we saw fit And my fiancé is extremely picky but 1st try and trusting the process yash delivered a beautiful floating oval diamond engagement ring not to mention Trax really wasn't lieing when they care about quality will up more picture but the ring itself the halo/ basket around the diamond were extremely symmetrical and the prongs are almost invisible when looking in real life not zoom in And the base of the prongs the gold sticks that grabs the diamonds at the base of the ring was perfect clean no bumps or anything yash and Trax team really made a floating ring I dont even wanted to show a picture because y'all gonna be copying my fiancé ring but yash and Trax really out did themself and deserve it not to mention the price was great and I dont even have a relationship with them first time going and shopping they just gave me a really great price even better then any other jewelers Yash/ traxsnyc will be the only jeweler I go to Also my wife is the small size finger there is I think. 3.75 very hard to make rings this size but they did it perfectly read more

Justin V.

2 years ago

In my journey with TraxNYC, I've made three significant purchases--a 22-inch 14kt 4mm White Gold Rope Chain, a captivating VS Diamond Cross Pendant, and an intricately designed VS-SI Hamsa Pendant. Each piece is a testament to TraxNYC's commitment to quality and craftsmanship. What truly sets TraxNYC apart, however, is their unparalleled customer service. From the moment I stepped into their store, Kenny was there to guide me through every step of the process. His expertise and dedication ensured that I not only found the perfect piece every time I visited but also felt confident and valued throughout my experience. Behind the scenes, Maksud, the visionary owner of TraxNYC, has cultivated a team that mirrors his passion and dedication. Their attention to detail and commitment to customer satisfaction are evident in every interaction. My experience with TraxNYC goes beyond mere transactions; it's an investment in quality, service, and trust. I have no doubt that I'll be returning regularly to explore their extensive collection and enjoy the impeccable service they consistently provide. If you're in search of extraordinary jewelry and exceptional service, look no further than TraxNYC. I wholeheartedly recommend them to anyone seeking a memorable and satisfying shopping experience. They truly stand head and shoulders above the rest. read more

Michael ..

7 years ago

I really have wanted to place an order with this company FOR YEARS. What's holding me back are THESE REVIEWS. I have been seeing them for years. It's very hot and cold. Some people love their experience with Trax and TOO MANY people say they never received their order. Or something crazy happened. With that many mixed reviews, it's not very reassuring to place an order. It just screams SKETCHY! The celebrity endorsements make you think it's legit but then you see people getting ripped off. AND there is always an excuse. Lou was a criminal, or "it takes time to manufacture it". Duh! Obviously. But give accurate time frames. I follow them on Instagram and find it very entertaining. They have so many products I would love to purchase but nope, can't do it. Not until they demonstrate a legitimate image through customer service. I wish I could. The guy on Insta is very entertaining, bit does a shitty job of making you feel secure parting with a few K. For now I will stick to my goldsmith, or legitimate brands that I know are overpriced, but at least they won't rip me off. Thank God for Jason of BH, Cartier, David Yurman, and othhers. At least I dont need to worry about if Im going to actually get the product when I order with them. read more

Javier J.

3 years ago

I was able to go browse through online easily. Found what i was looking for and i hit them with an offer i personally felt was better for me and also felt fair with gold prices. They got back to me a day later (like stated online) with confirmation that they can accept my offer which was so cool . I felt appreciated as a customer but also a close fan of Maksud's channel on youtube or trax's channel. Amy was my personal jeweler that was in charge of my order. She was very nice and polite and it was a real nice PLEASURE to work with her. I knew regardless i was able to trust and feel confident because any questions i had were answered in a timely manner I honestly have NO complaints. As a customer willing to do serious business you need to understand that precision and detail is fundamental to make sure you get EXACTLY what you want . You need to have patience and be understanding. All in all i can just keep going and going and going and going lol but like i said . If your a serious customer for QUALITY, and I emphasize QUALITY not quantity make sure you get it right well then look no further. I WILL stand as a happy customer 110% satisfied. Thanks to trax thanks to their knowledge and Maksud's willingness to teach people about true investments. THANK YOU .! read more

Shamine P.

2 years ago

I recently had an exceptional experience with TraxNYC, particularly thanks to Swaroop's outstanding customer service. From the very beginning, Swaroop guided me through the process of creating my first custom photo pendant. His professionalism and insightful advice made the entire experience seamless and enjoyable. When I faced an issue with a lost diamond, Swaroop was quick to respond. He managed everything flawlessly--from addressing the problem to providing a FedEx label for the return. His updates kept me informed throughout the process, which really eased my concerns. Most recently, I wanted to make some modifications to my pendant, including adding details and fixing an epoxy finish issue. Swaroop treated this request with the same level of care as my initial order, showing no hesitation in accommodating my changes. The pendant holds significant sentimental value for me, and his team's willingness to assist over the phone was truly appreciated. I can't thank Swaroop and his team enough for their attentive service. If you're considering custom jewelry, I highly recommend reaching out to Swaroop at TraxNYC. His commitment to customer satisfaction and the quality of service are truly top-notch! read more

Andrew H.

2 years ago

I recently had the pleasure of working with Trax Jewelry to create a custom Saint Michael ring, and I couldn't be happier with the results. From the moment I contacted them, Melissa was incredibly helpful and attentive to my preferences. I provided her with specific details about the color and clarity of the stones I desired, and she flawlessly brought my vision to life. Throughout the process, Melissa offered valuable insights on the size and design, ensuring that the final product would exceed my expectations. The ring turned out beautifully, with a stunning sparkle that catches the light just right. Melissa's attention to detail and dedication to customer satisfaction truly set Trax Jewelry apart. I appreciated the regular updates and pictures that Melissa shared with me as the ring was being crafted, allowing me to witness its creation, which was a nice touch that made me feel involved every step of the way. I highly recommend Trax Jewelry for their exceptional craftsmanship and personalized service. Thank you, Melissa, for creating a truly exquisite piece of jewelry that I will cherish forever. read more

Agustín S.

4 years ago

I bought a chain from here and it was too small , honestly thought it would've took a week to get the exchange but I sent it back and then got quoted for the longer chain and got it within 2 days . The trax team was super attentive and professional. They asked me for my id , credit card , picture with both for verification and sent invoice for the jewelry. They provide the return label and envelope so I can return the chain and exchange it . Amy helped me out throughout this whole process and was honestly the best . Texting me constant updates and tracking info and required information. Signature required for delivery of course and when I received the chain it came in a nice box with a light and paperwork on the chains description ,weight and value . They also worked with me on the price , so don't be afraid to ask because they will work with you . I Couldn't have asked for a better experience and definitely buying my jewelry from here but next time In person !i can't wait to meet the team on my next purchase , thank you trax nyc! Youd be a fool to buy anywhere else I'm telling you !! read more

Dawny D.

6 years ago

The Absolute best place to shop for your jewelry especially if you want to shop somewhere you can trust with peace of mind while getting exceptional service The Absolute best place to buy your jewelry especially if you want to shop somewhere you can trust with peace of mind while getting exceptional service wether that be in the store or online! No one can beat there quality or there prices! I know this first hand! So if you know how to shop and you know your The Absolute best place to buy your jewelry especially if you want to shop somewhere you can trust with peace of mind while getting exceptional service whether that be in store or online! No one can beat there quality or there prices! I know this first hand! So if you know how to shop and you know jewlery for what it really is, the beautiful precious metals, the natural diamonds, the craftsmanship, the stages it goes through and the efforts that get put into it then you will see that TraxNYC is the place to be for all your Iced out needs! Highly Recommended Location *Trusted Review* read more

Kenny A.

2 years ago

I purchased a solid round franco chain from trax . Swaroop was my salesman. I must say he was exceptional at getting me exactly what I wanted, explaining every detail of what I was asking about. He was honest and direct with his answers. No B.S sales approach at all. Swaroop gave me a great deal and even did overnight shipping. The only hiccup we had ( not his fault) was the chain he quoted me on was supposed to be 84 grams of 18k gold, but when I got the chain and certification it actually ended up being 79 grams. I texted Swaroop right away and he immediacy answered and apologized( again not his fault) and offered to refund the difference back on my card. Which he did in a timely manner. That is absolutely a true stand up businessman and business with integrity. A trait that is very hard to find now a days. I would highly recommend Trax and Swaroop to anyone looking for a honest purchase with support after the sale! I will be a life long client for sure. Trax and Swaroop fir the win 100%.. read more

Fernando P.

5 years ago

A special thanks to Angela C, Where should I start? When I walked in into TraxNYC with no appointment. Angela notice me right away and was welcoming in a comfortable shopping environment. Jewelry stores can be a little uncomfortable up front. I live in California and I've gone to a couple jewelry stores and needles to say customer service was disappointing and judgmental. I'm a business owner and work in customers service that's when I notice Angela has great customer service. Angela educated me in the quality of stones and the different quality of gold. She worked with my budget and helped me stay within my budget. Not once did I feel like she was trying to up sale me into something I couldn't offered, i made to purchases with Angela and I'm Looking forward to my 3rd custom project with TraxNYC. As a customer if your looking for a great price and education on your purchase and starting a relationship with a personal jewelry don't hesitate to treat yourself at TraxNYC. Until next time. Fernando P read more

S H.

9 years ago

Shout-out to Paul at TraxNYC! Just had two pendants made and they came out way better looking than I ever expected them to be, I was truly blown away when I received them. The quality and craftsmanship of every piece of jewelry that I have had made by this company has been nothing but excellent I honestly have no complaints and I strongly advise anyone looking for the best jewelers and jewelry to definitely deal with this company I guarantee you that you will always be very pleased with whatever you purchase. I've been dealing with Paul over at TraxNYC for a while now he makes all my custom jewelry and his work is on another level I have received nothing but top quality, great looking, eye catching custom jewelry everytime I've had something made. I'm currently having a diamond band made and I know it's gonna look ridiculously nice, can't wait till its done... Whatever type of jewelry you want they will have it and if they don't they will make it for you with no question!! read more

Joseph L.

3 years ago

I've purchased quite a few expensive pieces of jewelry from TraxNYC and every piece was amazing, fairly priced and well made. My go to salesperson is Amy. She's helped me buy every single one so far and will be my my go to for all my other purchases. Today I purchased another diamond pendant and she got me a good deal and because I wanted yellow gold and they only had white and are discontinuing it she threw in a yellow gold dipping for me. She got me a great deal for my last purchase when I bought a yellow gold 4.5ct diamond ring that had to be custom made and my other diamond cross in yellow gold before that as well. She answers me right away, she gets me a great deal and she makes sure it's shipped right out. My first purchase was made she had it out and at my front door the next day and I live in MA. Let me put how great this is, I purchased jewlery from another store and it took a month for them to ship it and get to me. Trax and Amy have a customer for a long time. read more

Frazer V.

2 years ago

Big fan of trax himself but the people on chat are joke and try scam you sent one of his representatives a video of Cuban chain wanted in video trax says 200k granted video 2 years old . The guy said even if we did this in 10k and lab diamond it would cost nearly 1 million I said how when on website you have a kilo chain for 200 k I get emerald diamonds are more but not 800k more especially while price of diamonds have gone down since 2021 . He then said the 200 k chain which is on website would be more like 240 which is crazy so if ordered that chain on website what would happen ??? Makes no sense to me just felt like he was trynna do me over . I rate trax and his transparency and im sure if it was him self this would not of happened . Just completely wrong in my opinion . Will post video of conversation hopefully he gets the sack because I wouldn't trust him with a doller let alone 200k plus chain . read more

Aramis B.

3 years ago

TraxNYC is my first entity for purchasing my beginner necklace. I began with searching on their online website and came across a necklace I was interested in. Instantly I spoke with an operator on the chat line to acquire more information about the product. I was transferred to a jeweler specialist Melisa and she was very professional and responsive. So I decided the next day to make a visit in person at the showroom about the possible necklace I reviewed online. Let me start with saying the showroom and the quality of jewelry at TraxNYC are fantastic. Back to Melisa , she displayed great integrity and knowledge on assisting me choosing the perfect necklace that'll fit my personality from our conversation online we had to the day prior. As I enter this new world of jewelry I'm excited and definitely will work only with Melisa in the near future. Thanks TraxNYC & Melisa you have a customer for life !! read more

Irshad A.

9 years ago

Just wanted to share my wonderful experience I had with Joyce. I ordered an item online all the way from Florida, spoke to Joyce over the phone about some questions I had about my order. She was absolutely fantastic! Such a positive person, very soft spoken and gave me the best customer service experience I've ever had. Joyce was very professional and polite she explained everything to me in a friendly manner and made me feel like I was one of her own personal guest. She shipped my items super fast which I greatly appreciated. There is nothing else I could say about Joyce except shes one of the best over at the TRAXNYC team. I am beyond happy and will be doing business again with TRAX absolutely great quality service. I'll be sure to request Joyce the next time I phone over to TRAX. Thank you Joyce for the wonderful experience, Loved your New York accent and Im sorry if I spelled your name wrong!! read more

Anthony C.

4 years ago

I had a custom pendant made last year at TraxNYC. It is a two tone (white and rose 14k gold) dog tag pendant with 3.5 carats of VS diamonds. It took longer than I anticipated and I complained during production, but must say I am thrilled with the finished product. It was well worth the wait. My jeweler was Humbat and he definitely deserves a shout out. The pendant is incredibly unique and the diamonds are some of the most beautiful I have seen. I was hesitant at spending $6000 online initially, but am glad I did. I get compliments every time I wear it, even from jewelers. I plan to have a matching ring made and know that it will look incredible (and I will be more patient next time lol). I have my fair share of nice jewelry and believe TraxNYC has the best diamonds online. I was going to attach a picture, but none of the pictures I took did it justice. It really does look that amazing in person. read more

TraxNYC - jewelry - Updated September 2026

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4.2

(20 reviews)

This company is a rip off. I was trying to buy a chain. But decided not to because the owner is a…read moregreedy person. The chain is already made and he's keeps raising the price. When I saw the chain at first it was $10,000 know he is trying to charge me $13,000 like he has to make the chain. I wouldn't trust this company as you can see he has more than a few bad reviews. He says he has the best prices but I've found a cheaper price online. If you wanna get rip off go ahead and buy from this guy. I would recommend doing your research and find the cheaper price. I would give zero stars but had to choose 1.

This business and owner are not honest, period. I bought a chain from him recently and it was…read morethinner then i wanted, so I asked to upgrade it to the thicker chain of the exact type a few weeks later which they offer on the website... I spent weeks on WhatsApp texting him back and forth asking him what the cost would be to upgrade, and his response was "send me the chain" or "I'll sell you the thicker one for cost"... I don't want to buy another chain, and I told him multiple times I need to know the cost for the upgrade prior to sending the original chain. (Customers beware, don't ever do what he's saying and send it back without some type of invoice or return receipt, as the business could then charge you whatever they want for the upgrade..) But no the owner kept saying "send me the chain". And I would say again "I need to know the price difference" and he again would not tell me. So bottom line, I am done with these guys... this guy at So Icy is dishonest, period! (And to show everyone the truth here are the actual text messages attached as photos, read for yourself, "we aren't doing exchanges at the moment", go put that on your website scumbag!). But no problem, play your little game So Icy, but you lose because the great thing about "Yelp reviews" is that these businesses cant hide their foul play! Read the texts on the photos and its verbatim what I am saying. Business exposed! Case closed, how do you think this worked out for you now SO ICY?? Don't play with people, it isn't right! ---------------------------------- My reply to the Owner's response below: You wanted to exchange it after 1 month which is past the policy , but I agreed to it anyway as proven in messages . Nothing was exposed, At the end of the day I would've done the exchange , nothing bad would've happened if you sent it back anyway . --- Wrong, when a customer does a return you have to do a return authorization/invoice especially when its an upgrade or additional money will need to be paid by the customer. You are not a professional and a liar on top of it. And yes you have now been exposed, the proof is right here. We are legitimate business so you had no reason to worry. ---- NOT! Of course I had reason to worry if I did what you said and sent back a $1300 chain with no return invoice or no idea of the cost to upgrade. You are such a con man! But everyone on yelp and the world will see it all right here. Just a case of buyer wanting to shame our business when we did nothing wrong . ---- No sir, just a case where a buyer is able to expose a dishonest person and business, and not get surprised, thank god for the internet! You got the chain you paid for and again I repeat nothing was "exposed" as we were willing to work with you . The chain was not thinner and it actually weighed more in gold , everybody who does businesses with know we are the truth . This review proves nothing and we work with all of our customers you just didn't get the price messaged to you. This is uncalled for --- Yes you are EXPOSED!! Exactly you weren't BEING HONEST and would not give me the upgrade price but WANTED ME TO "SEND YOU THE CHAIN". That is called being a CONMAN. But of course you can't see it because you are DISHONEST! The proof is right here for the WORLD TO SEE! CASE CLOSED.

Popular Jewelry

3.7

(46 reviews)

I came to visit this place with my friend and was checking out their jade and gold necklaces I was…read morelooking for something simple and elegant that I could wear every day. Ana helped us, and she was AMAZING! Not only did she help my friend find a beautiful silver bracelet he can wear daily, but she also took her time to really understand my vision and helped bring it to life. The prices were actually really reasonable too! If you go, definitely ask for Ana, she'll take great care of you! 10/10

Came by Popular Jewelry back in Sep'22 in the evening on a Wednesday…read more Was looking for a silver chain. Ana was the one who was helping me out. I told her what I was looking for and she pulled out 5-6 different chains in different lengths for me to try out. She was patient in helping me find the right one. The price at first was very high. Asked for the lowest price and went a few times back and forth to an agreeable price. At that time, there were a few other people looking through the shop. There is not much air flow in the store, so I was sweating up a storm haha. Saw A$AP Eva in the back and asked to take a picture and she was super friendly :) The shop is right off the subway, so easy to get to.

Ross Metals

4.5

(20 reviews)

•$$$

Had a problem with a relatively small order I needed in a hurry.The problem was through no fault of…read moreRoss' yet their customer department, and ultimately one of the company principals, got involved. Even though the order was small, the way Ross handled the problem made me feel like their only customer. Got me out of a jam. World Class Service from beginning to end. Their prices are very competitive and their inventory selection is excellent. Ross Metals is my new go to vendor without hesitation.

the customer service is great and the quality products is wonderful. I've been purchasing from Ross…read moremetals for a while and will continue to buy my products through them!

Fantasy Diamonds

4.2

(82 reviews)

I had a great experience at Fantasy Diamonds. David was very pleasant and it was clear that he was…read moreextremely knowledgeable about the jewelry. His pricing was also fair--better that what I believe you would find elsewhere. I was particularly impressed by the selection. The business looks relatively small from the outside, but they have a surprisingly extensive inventory to choose from. I would definitely recommend Fantasy Diamonds and will be returning in the future.

My husband and I came in here to upgrade my set. I always wanted a pear cut and Sara showed me a…read morefew rings until she brought this one out. I immediately smiled! I loved it. I picked out a matching marquise diamonds wedding band. Both Sara and David were so kind to us. They listen to what you are looking for, great service over all. I will be coming back. I recommend anyone to Fantasy Diamonds. Go with a vision of what you want and Sara will help you out!

Moses The Jeweler

3.2

(14 reviews)

I was a loyal customer of Moses Jewelry and purchased four watches from them, which is exactly why…read morethis experience is so disappointing and frustrating. I was sold a watch that came with the wrong warranty card. The serial number on the card does not match the serial number of the watch. This is not a small mistake--it is a serious issue in the luxury watch market and directly impacts resale value and buyer confidence. When I later sold the watch, I took a financial loss specifically because of this mismatch. There is also a photo from the actual sale where their salesman, Gabe, is holding the watch together with the incorrect warranty card. That image alone raises serious concerns, because it shows the watch and mismatched documentation being presented together at the time of purchase. For a business that presents itself as a trusted luxury dealer, this level of error is unacceptable. It cost me real money and should not happen in a professional watch dealership. What makes this even worse is that every time I try to leave an honest review explaining what happened, it gets removed instead of addressed. Instead of taking responsibility for a clear documentation error that caused financial loss, it feels like the priority is suppressing negative feedback rather than resolving the issue. I am not trying to attack the business--I am asking for accountability. I want to be made whole for the loss caused by being sold a watch with incorrect documentation. Until that happens, I cannot recommend this dealer based on my experience.

If you have NOT personally come in to Moses' jewelry store you should NOT write a review…read more I took a flight to NY just to purchase a watch from Moses. Was not worth it. I made an appt w/ Moses to come in, I was texted that same day by Gabriel asking what I was looking for which I responded to in detail, and when I got there Gabriel wasn't prepared with what I asked for. So what was the point of even asking via text, waste of energy and time. Also, I was a bit confused as to why Gabriel was the one helping with the watch and not Moses (Moses was just on the sidelines either taking pics with groupies, and sitting just messing around) otherwise I would have just gone with any other jeweler. I also used to follow Moses on social media and made the appt with HIM so HE could help me out, not one of his employees. I think I deserve that since I was willing to spend almost $10K on a watch. But wait maybe it's the ppl spending over $20K, $50K, $100K, that he actually helps out. Tsk tsk. When I get there Gabriel starts showing me random female watches, the very first one was a very beat up one that wasn't close to what I was looking for. Then he was showing me other ones, I wasn't shown a variety of watches, maybe just a couple which I didn't like any. The one Gabriel was trying to sell me on was too big for me, felt very sales-y. Don't get me wrong tho, Gabriel was VERY friendly. Nothing against him. But I wasn't shown a variety of watches. Maybe just 3. I would have thought they'd have more inventory. I am just speaking on Rolex, didn't ask about any other ones. Rolex is what I wanted. ALSO!! They have a media person, taking video as soon as you walk in there to talk to them. I wasn't even asked if I was okay with it: I didn't go there for the fame, or to be recorded buying a watch. I just wanted a watch!!! The man was recording absolutely every second which made the experience cringy. I started feeling uncomfortable and decided to just not go with any. Whole mood changed once I didn't want to buy any. The camera guy went elsewhere to Moses and Gabriel did look bothered. I didn't like that one bit. It's all show. No genuine vibes here. Just trying to sell. I did end up buying my watch elsewhere! Beware when you come here and listen to your intuition!!!!

American Gold Refinery

4.7

(19 reviews)

Best prices in town. Anastasia is lovely. I would definitely recommend this place to sell precious…read moremetals.

The Great Frog

4.8

(31 reviews)

•$$$

The Great Frog London is a legendary jewelry maker focused on in-house designed, hand-made,…read morefinely-crafted pieces, mostly in silver, but also in gold, and some with stones. I'd known about them for a long time and was eager to visit their Orchard Street shop with my son, who is a big fan of this great brand. Upon arrival you find it's a relatively small space, but the layout, the decor, and the vibe are very impactive, very impressive, very inviting. I was magnetically drawn into what felt like a treasure room that begged to be explored. And what you discover here is amazing. Amazing. Rings, bracelets, pendants, earrings, cufflinks, chains, wallet chains, pins and clothing - all variations on their distinctive, soulful, striking themes focused on rock 'n' roll, heavy metal, and biker subcultures. But anyone can wear these incredible works of art because they are absolutely beautifully designed and executed pieces. The prices seem fair to me given the obvious love and care poured into each item. Now what really made this experience special for me, in addition to being there with family, is the interaction with the staff. They are very nice and clearly very happy to have you in for a visit. They demonstrate genuine passion and pride for their store and for their jewelry, and when they bring a piece out of the showcase and let you examine it, their delight is on display. They have great stories and are happy to answer questions and give advice when asked. I have since been back to the store several times and purchased some beautiful rings for myself, and for my family. And each time, the staff here have shown that they want to achieve a perfect fit, both in terms of sizing and in terms of style. What a great store and what a great team. I have also since visited some of their other stores in other cities. You can find them in London SoHo, London East, New York (this store), LA, New Orleans, and Tokyo.

I have been buying my silver jewelry from TGF for years! My daughter recently moved to Brooklyn so…read moreI finally went to the actual store on Orchard. I was a little upset that the salesperson Michael, I had always dealt with had left. But the "New Michael" Riley was so great, she was extremely personable, helpful and knowledgeable of the business. The quality of their pieces is first rate and the selection can be overwhelming, but in a good way. I will be a customer for a long time to come! Pictured is two of the four pieces I got on my visit ... the VooDoo Skull (which I absolutely love) and the Explorer (to go with my everyday wear Les Paul not shown because I have it on ... lol)

Golden Jade Jewelry Co Inc

4.9

(13 reviews)