Great customer service. Staff very helpful and professional. My vehicle inspection went very well…read morewith no pressure to have any extra work done. The waiting time was minimal and Ashrauf and Julian were helpful and friendly.

This has been a horrible experience!! Both with the specific location I went to AND (most…read moredisappointing) with the 'complaint department'. When I spent $700 for new tires (a) I had to wait FIVE hours (b) they never balanced the tires (c) they left off every single vlave cover I called immediately at 800-737-2697 and was given a case # (#318669) and was told my concerns were being expedited - and that a supervisor would call me back the next day. This was on April 9th. I have since called a total of THREE TIMES asking for someone to help me resolve this and still no one has ever called me back. It is now April 20th and have given up. At this point it appears that Pep Boys has simply taken my $700, left me with unbalanced tires that will wear out prematurely ... and even the corporate office does not care in the least to even respond to my concerns. After being a Pep Boys customer for 40 years, I am now sorry that I ever decided to bring my car there. I will never again recommend anyone to use Pep Boys again.

The headlight on my car burnt out. So I came to AutoZone to get a replacement. I don't go to…read morePepb**ys because I had a very bad experience there a few years ago. This location is further for me, but it's worth it for less aggravation. It's difficult to get here because it's located right by the BQE and there is all kinds of traffic. If you come I would recommend in the early afternoon 11-2p to avoid rush hour, or come later in the evening. When I was there I only saw 2 ppl working, but they were hustling to help customers at the register. There was a short wait, but I didn't trip...there were only 2 ppl so.... They had the part I needed, although the worker almost gave me the wrong part, realized his mistake and gave me the right one. He was friendly and helpful. Don't come here not knowing what you need. If you need a part, go online first and see what you need before you make the trip. It will make it easier when you get to the store. Outside looks a bit cluttered with discarded auto parts, not very clean. It's because ppl fix their cars in the parking lot, and don't clean up. The area might seem sketch cuz it's right by the BQE overpass, and there are mechanic shops nearby, but you'll be fine it's safe. Be wary of ppl who offer to fix whatever issue you have with your car. They hangout in the parking lot. They may break your and they're not affiliated with AutoZone, so buyer beware.

These Corp business make major mistakes opening a location in NYC. You greatly damage your brand,…read more because the employees they hire are totally incompetent. Rude and Stand off-ish. The NY way. You shouldn't hire people that can't spell customer service.

I've had nothing but good experiences with this shop. Excellent customer service. The…read moreowner/manager Tom is a very nice guy, very accomodating, and honest. Much better to deal with than some of the other shops that rush you in and out.

There's many things wrong... They are way over priced... There customer service sucked, they very…read morerude,they gave me the wrong parts, no refunds. It's like they have a kid running the store. The manager is worst then the workers... They sold me the wrong part $ 92 so I had to walk to Another Auto part store since my mechanic already had my car in pieces... I got the same part for $35, mind you the manager charged me...I had to go back and literally fight for my refund...

Edgewares Customs is the best shop in NYC for e-micro and acoustic mobility service and repairs…read more I've brought multiple bikes there for inspections and repair work, and every visit has been met with exceptional customer service. What sets this shop apart is its clear communication, willingness to work through unique situations on a case-by-case basis, and honest, transparent approach to business. As a small, independent shop, they're dependable, knowledgeable, and genuinely invested in helping their customers. The level of dedication goes beyond repairs. After one of my bikes was stolen from Prospect Park, Edge was able to track it down on Facebook Marketplace, a level of commitment you simply don't expect from a bike shop. Edgewares Customs is more than just a repair shop; it's a valuable resource for the local community. If you're a New Yorker looking for trustworthy expertise, reliable service, and education on e-bikes, micromobility, or bike maintenance, this is the place to go.

Jay fixed our two Segway Ninebot scooters in one day. He was honest, helpful, and fairly priced. He…read morefound bad wiring from a previous repair, fixed it properly, and rewired everything the right way. Great work. 5 Stars.

I just came 10 o'clock. They didn't give my stuff. i'm always a customer. There is no good customer…read moreservice I buy it. They didn't give my battery. I pay already. They tell him to come tomorrow and I have receipt. I don't recommend it. They don't have good customer service. They don't know how to handle business. I don't recommend it this business.

They sold me the wrong brake rotors so I returned it 1 hour later. It's opened but unused. I later…read morelearned that I paid $49.99 each (bought 2), but they refunded on $40.34 and$40.33. I came back to them and showed my email receipt of the purchase and refund. The manager there said he doesn't know what I'm showing him, even after scanning the UPC label of the receipt so that he can see it in details on his computer. He brushed me off and told me to call customer service.

After being quoted an insane amount of money by the dealership to change a rear door handle that my…read morekids broke off, I called Chang's Auto Repair. They told me to bring the car in to take a look, and they were able to do it in 1-2 hours. They were even willing to use the third-party door handle I got off Amazon. After I got the call that it was done, I immediately decided to get the other rear door handle replaced as well since it was also having problems and the Amazon handles came as a pair. Chang's was affordable, efficient, and professional! It reminded me of the auto garage my dad had for decades before retiring. I would most definitely use Chang's again!

I had a great experience and will be going to Chang's from now on. They were t the extra mile to do…read morea great job, and they were very honest. They even gave me a discount after they realized there was a cheaper way to fix my car. On top of that, they were friendly and easy to work with. Definitely recommend.