I have not found another groomer that I like and trust as much as BB&B. We also board our poodle…read morehere maybe 2-3 times a year. I trust them and usually have no trouble booking a room. Last minute booking will limit your options, especially around holidays. The only complaint I have is that our poodle and his blanky were soaked in doggy pee when we picked him up once. He was in an indoor/outdoor run, and couldn't figure out how to use the doggy door. We usually have him bathed before pick-up (recommended), but were in a hurry to pick him up this particular time. The staff is happy to give updates if you are worried about your pup or have questions.

When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

Sweet couple, great prices and amazing service. They…read moreclearly care about their profession and are engaged with not just the dogs but the dogs people as well. (Totally different than 'Sweatmart'. Highly recommend!

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

Chris and her team at Treasured Critters are awesome! I have two dogs, Aasa (German Shepherd) and…read morePeanut (Chihuahua). I use Treasured Critters when I travel for work and vacation. I'm much more comfortable with my fur babies being in their own home where they are comfortable when I leave. I feel it's much less stress for them. And they love Chris! She's reliable and conscientious. I get updates on my dogs when I'm away which makes me feel more comfortable. Highly recommended!

Chris is a phenomenal sitter! She goes above and beyond and makes pet parents feel absolutely…read morecomfortable leaving their babies in her care. We even have a very shy dog who takes a while to warm up. Chris made three separate trips to meet her because she was so skittish. On the third trip our Mollie was literally eating out of her hand. She truly has a magical way with animals.

They are the nicest people and very accommodating!! Also, the kennels are always very clean. We…read morelove having a place like this to leave our pets.

From the owner: "We Love our Pets! 4 P Pet Lodge is family owned and operated on our family farm. We strive to…read moreoffer a safe and happy place for your 4 legged loved ones to stay while you vacation or handle your busy day to day schedule. Built in 2022, our facility offered dog kennels with climate controlled indoor space plus outdoor access. Each pet gets lots of play time, nature walks, exercise and attention! We take pride in knowing you have trusted us with your pet and will take care of them as if they are our own. Located in Hawkins Texas, minutes from Lindale, Mineola, Holly Lake Ranch, Big Sandy, Tyler, Longivew and surrounding East Texas area. We look forward to meeting your fur babies!"

It's straight up hustle mode here…read more This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20.

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care…read moreon a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were.