Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

I have picked up a new bike from Ross. Very friendly experience and yet a very professional shop…read more Everyone was awesome and courteous to work with. You need to check them out!

I recently moved to the area. I brought my current bike to a few of the local shops as a reason to…read moresee which shop will be my home base. This was the shop for me. The mechanic did the job, the price was reasonable, and the shop was polite and attentive. I liked the shop enough to buy my newest bike from here. If you are new to ridding, these guys will give you their time with no pressure to buy. If you need a mechanic, or some advice, I'd send you here in a heartbeat.

Great pricing, genuine team, and ok turn around. Everything i have ordered from them has been under…read morethe pricing i have been able to get on my own.

I took my bike in for a spring tuneup this year. The staff at the Bicycle Shack was very helpful…read more Jason and his crew did a great job tuning up my bike and getting it ready for the summer months and the riding I will be doing. I have a Veego E bike and they took care of it in a spectacular fashion. Everything is as good as new. I look forward to visiting them whenever I need help. If my wife decides she wants a bike we will go there to buy it. they have a great selection of used bikes

Jason and his wife have an exceptional bike shop. They're extremely knowledgeable, fair and very…read moreaccommodating. I can't recommend them enough! - recently when we were saying in the RV camp nearby and needed quick service, they were extremely helpful. I've been there twice now and I would go back in a heartbeat.

I haven't reviewed these guys yet? Wow... slap on the hand…read more I like medals. So I run all the 5ks I possibly can and my obsession for medals is getting worse. But my taste in how a race is produced and implemented is starting to become picky. So as of this year, I mostly run (or blow off and walk) 5ks that are produced by KC Running Company. A girl has to have the best running shoes made and every piece of gear possible she can buy. So this is where these guys come in. I work close to this location and have entered it countless of times for race packets. It's next to Waldo Pizza. I walk past it all the time. It's like a candy store in there. I bought my Brooks Ghost in there the other day and by golly the guy who runs it (his brother runs the Martin City location) talked me into running Rock The Parkway. It never stops. I would totally suggest running any race produced by KC Running Company. Just stop in and start talking and I bet they talk you into running one of the races. The store is a great running store with top notch gear. The guys are runners and they know their equipment. I love this store and totally suggest it if you need a pair of running shoes.

I love the KC Running Company sponsored races. They are always fun and exciting. The shirts are…read morealways a really great design and so are the medals. They have the nicest people working for them. One thing I wish for them to do is to sponsor more virtual races because I love 5ks but sometimes I can't always be at some because I either work or something comes up.

I stopped in this afternoon to look for a couple pairs of shoes for work and working out. There…read morewere several employees around including the three standing in the shoe department playing on their phones. None of which could take a minute to say Hello or ask if I needed assistance. After I looked around for at least 20 minutes I gave up and left. I will not be back. #epicfail #customerservice #noworkethic

they took my bike in for repair (I bought a warranty on it) said they'd call me in a week or so…read more it's been almost two months. No call or email whatsoever. I was in there today and my bike is just sitting in a corner , no biking sales associates on site. not sure if this is acceptable service nowadays but I'd appreciate if you held up your legally binding contract at the very least if you can't keep your word. I will be emailing customer service as well. Also I give them a pass since they're obviously younger but can confirm the kids in the shoe department are extremely disrespectful and poor workers. Bought some brookes here a while back they Seem to have a real issue with simply changing out shoes (their job).

I've tried the local bike shop, but damn I didn't think it would go the way it did . I think I'm…read morenow at $150 total to get a back wheel on a kids 24" bike. They installed a mismatch color wheel, my daughter was cool with it so I didn't push it, on the way home from getting it fixed the inner tube failed while in the back of our car, they fixed with no issue. A week and a half later the inner tube failed again, I brought it up, Jacob looked at it and pointed out it was on the inside so it was not from a puncture while riding so that kinda leaves poor installation or faulty products. The worst part was they charged me for it. If we ran over something, I can see that, but it was either installation error, something in the wheel they installed, or a faulty inner tube they installed. Not sure their policy, and I'm sure they'll come back with some wonderful explanation of why they charge me $30 for it but when I asked are they really gonna charge me for their product failing, they didn't seem to care, offered to take half off sheepishly. Nah, if you're gonna charge me, I'll pay full price if that's the way you're going to run your business.

Took my used e-bike in to have them look at it to check everything out and was shocked they don't…read morecharge to do a once over to inspect it. Jamie inspected it, made a few minor adjustments and was a wealth of information. They are extremely friendly and genuine - and more importantly so knowledgeable and helpful. Plan to visit them anytime I need repairs and accessories.