I had to share this--calling last minute to get a bike tube replaced could've easily turned into a headache, but Trek and staff really came through! I was in town for Stagecoach and needed a quick solution, and they got everything squared away fast. With the help of my choice of delivery service (and a super helpful driver), I was able to get what I needed without missing out on the weekend. It honestly saved my trip. Really appreciate the understanding, flexibility, and great service. Thank you! read more

I brought my road bike in for a simple flat tire. Customer service is arrogant & unfriendly & offered very little help. Tires were changed; however I have had nothing but problems with the air nozzles & cannot keep tires inflated. I will go elsewhere!!!! read more

My husband and I are not from the area as we were just visiting for the Iron Man Triathlon. We arrived 2 days before race day and on the day before his race, my husband lost the front wheel (after setting it down). Last minute, we were calling all the bike stores in town and Dennis was the only one who could help us in such a short amount of time. It was determined that a replacement wheel was not the most efficient solution at the time, so Dennis let my husband rent a bike. He was so helpful and understanding, my husband told him about all of the setbacks we've had so far during our trip to get here and he didn't charge us for the rental. He helped us out when we were out of all other options; so much time, money, and energy was invested by my husband to prepare for the race and Dennis made sure my husband was able to complete it. Thank you Dennis, you are proof that kind, understanding, and thoughtful people exist in this world and we need more people like you. *The store is clean, well organized, friendly staff, and have a good variety of bikes available. Bike accessories and service area are well-organized. read more

Trek Bicycle Palm Desert - Bikes Near Me - Palm Desert, California

Had a bad experience here recently. I was picking up my bike for service and was accused by an employee of taking something without paying for it (stealing). I supported this business for 20 years and purchased two bikes from them. Very unfortunate. I filled out a third party review next day which stated I would be contacted,... I was not. I am buying parts and equipment on Amazon now and paying less. I will need to find a new spot for servicing my bikes but confident I can find a shop that appreciates my business. I still believe Trek makes a great bike but cannot support a business that accuses me of stealing. read more

I've visited Trek shops across four different states and even in Girona, Spain, and I can honestly say the experience Dennis provided at the Palm Desert location rivals the best of them. My partner and I are currently training for the 2-day, 206-mile Seattle to Portland (STP) ride, and Dennis went above and beyond to make sure we were taken care of. He helped us dial in the gear we needed (and wanted!) and guided us through a Domane experience that was so smooth I'm now convinced I have to buy one. Palm Desert is an annual trip for us, and it's a relief to know exactly where we'll be heading for service and gear year after year. If you want world-class customer service and expert care, ask for Dennis! read more

I recently got back into riding again. It's been a long time. I've been going to spin, but they are two different worlds. I bought a used older electra 7 speed and have been riding that in my neighborhood. I'm on a hilly area and was struggling, but getting stronger. I decided I needed a new bike Werth lower gears. Checked out Trek in PD and test rode 3 different bikes. Shelby helped me out. She was very informative and easy to work with. I really wanted to dual sport because of the wider tires. I tried that one, the verve, and the FX3. Ended up buying the FX3. It just felt better for me. Shelby got me dialed in with great and accessories. She even mounted them on my new bike. I'm very happy Auth this experience and will be back if I ever need anything or service. Thank you Shelby. Appreciate you. read more

Trek Bicycle Palm Desert - Bikes Near Me - Palm Desert, California

I have only visited the service department and the people who work there are excellent at their jobs. If you want to shop for a bike their selection is top notch and covers all of the categories; from kids bikes to cruisers and from mid to high range e-bikes to REALLY nice road and mountain bikes!! read more

The staff is very knowledgeable and helpful. Dennis went beyond the call of duty when I went in for a helmet exchange.

Nice clean shop with plenty of parking. I had a really nice test ride bit ultimately bought from Costco. The bike was delivered to my home and the guys checked it iver for me as I have never put a bike together! I purchased some really nice gear from this store and I will go back when needed. Highly recommend! read more

I love this shop. The customer service is amazing. Shelby is an outstanding professional who loves her job and employers need more employees just like her. read more

There are few businesses here in the desert that preach what they actually do - these guys are just plain awesome. I HIGHLY recommend this shop to anyone with a bike... expensive, not expensive... they take really good care of you. Really!! My son loves to go in an ride a few (in their showroom!) and they are very accommodating. 5Stars! read more

I can't tell you how many times I've been at the shop near closing, or with a small need, and have been taken care of for free if not at a very low cost. The people here are friendly, bright, and exceedingly kind. Many rides that would have been impossible without them have happened due to their last minute kindness. These people give to others and it's amazing. read more

Just picked up my older Stump jumper from service dept. It was going pretty well until I discovered a new problem with my rear suspension. The air shock was clearly leaking and bottoming out. (this was discovered by me on a short test ride in the parking lot) Having just spent over $200 for new cables, shifters, and housing, I was looking forward to taking a nice ride. Dennis was kind enough to inflate it for me but didn't address the fairly obvious fact that it was just going to deflate again... sure enough, 15 minutes into my ride... bottoming out again. When I then called the shop to inquire about a possible solution, unfortunately, I was greeted by a clearly flustered voice (that turned out to be Dennis) who apparently was bothered by my call and my questions. I wasn't complaining at all, I was just seeking a solution (repair or replace the shock?) What I got were short, unhelpful answers, in a condescending tone. My question is this: Why would you answer the phone if you don't have the time or proper attitude to help the person on the other end. How ironic and counter productive it is to treat someone so poorly when you would have been much better off not answering the phone. read more

Bike repair done quickly at a competitive price. Friendly staff. Thank you Trek Bicycle!

I am new to the area with a part-time home in La Quinta so I decided to get a bike to leave at the house for when I'm here. I purchased my first Trek mountain bike ever. I am happy to share the customer service at Trek Bike Palm Desert. Tyler, the Trek Bike store manager in Palm Desert, CA was awesome. In fact, his staff was helpful as well. I appreciate the support of being a new Trek bike owner (Rail Carbon eMTB). I have never owned a Trek before but knowing there's a network of Trek Bike Stores I can go to for high-quality customer service is awesome! Thank you for fixing my bike though I haven't really ridden it yet, less than a mile and both tires went flat from thorns and wabbly rims. read more

Ok, so I haven't rode a bike sense I was a child and tormenting my younger brother by chasing him down on it. With that being said, I missed that feeling of riding a bike freely down the road, wind in my hair, and sun glistening on my skin. I went to Walmart first to look at bikes. Wasn't really feeling the selection. So I ventured here, to Palm Desert Cyclery (yes, I know such an extreme jump from $200 Walmart bikes). I came in just to browse the bikes and chiseled men; both did not disappoint. I wasn't planning on purchasing a bike, let alone a bike over $1,000! Until Scott helped assist me! He was patient, informative, educational, comical, and took his time to help assist me- as I had no absolute clue where I was or what I was about to buy! I feel in love with a beautiful bike, and had to have it. Seriously, the most beautiful bike one could find. Piece of art. I'm so glad I stumbled upon this place and Scott! If you're a beginning biker, seek out Scott! He'll even put a bow on your bike and take a photo for you:) Thanks Scott, you're the best and I'm looking forward towards my new lifelong hobby! read more

Trek Bicycle Palm Desert - The most beautiful bike! - Bikes Near Me - Palm Desert, California

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Wife and I moved to the Valley a couple of months ago. Our beach cruisers had been in storage the past 4-5 years, so I was looking for a bike shop that could take care of servicing them. Tried calling a couple of shops but they didn't answer their phone or return messages, or they said that they were too busy to take new customers... Called Trek and they where welcoming and told me to bring them in anytime. We dropped off my 16 y/o Electra Rat Rod and my wife's 9 y/o Greenline Kruiser on Wednesday. Staff was super happy, friendly, and eager to help. From Gary helping me bring the bikes in to Bobby in service explaining in detail what they would do to the bikes. Trek texted me today (Saturday) and advised that the bikes were ready for pickup. When I arrived I was amazed at how great both bikes looked. They looked brand new! Tyler and Bobby took the bikes out to my vehicle and loaded them, I didn't have to lift a finger! I may not need service or anything else with my bikes for awhile, but when I do l, Trek will get my business! Great customer service and quality workmanship! read more

I LOVE this bike shop! Great selection, and they always give you a warm and friendly greeting! I just bought a great bike pump the other day, right when they opened at 10 am. All three people on staff that morning assisted me and made me feel important for this small (under $100 purchase) Highly recommend! read more

I love this bike shop! I love coming here even when I don't need anything. The staff couldn't be nicer even when I'm being demanding. Corey is great. They helped me with purchasing and flat repair. Plus they tune up new bikes for FREE for the whole first year. I can't say enough!! Mark Hull read more

Trek Bicycle Palm Desert - You guys are great! - Bikes Near Me - Palm Desert, California

I spent nearly $700 on bike tuneups and repairs for two bikes and they refused to change the batteries on the speed sensor - one of the bikes was a Trek that came with this unit. Now we are struggling to change remove the battery on the Bontrager DuoTrap. We asked them to do it and they said that they don't do it. Will seek a new bike shop next time. What a pain this has become! read more

Great bike shop and super friendly staff. Love their Pearl Izumi clothing selection for women. Got the cutest mint green jersey. Bonus: super clean. Even the bathroom read more

Trek Bicycle Palm Desert - Shop - Bikes Near Me - Palm Desert, California

I recently took in 2 bikes to be serviced and the team did an excellent job. The technician quickly diagnosed that my 1986 Diamond Back needed new tires, chain and brake pads, while the early 2000's Felt needed a new chain, brake pads and shifters. Both were ready to go within 2 days of dropping them off. Although the overall cost was a bit painful to swallow, both bikes are like new again, clean and ready to ride. I'm glad I made the investment and brought them to Trek. read more

Really good high-quality service and selection. Going back there to get my bikes tuned.

Premium bikes and a group who knows everything about cycling I got my first cruiser here 10 years ago and then went full on out mountain bikes m. Two full suspension Fatties - and my new plus one - roadie bike I Bring them in for regular maintenance One stop shop for bike enthusiasts read more

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What a great place to stop and check out bikes! My wife and I have been researching which mountain bike would work best for us, but felt we needed to see some in person first. When we walked in, we were eagerly met by Shelby. She talked us through countless different styles, advantages of each, and prices. We couldn't be happier with our experience! My wife and I, both will be opening some fun Christmas presents this year read more

I stopped in today for the first time since I bought my Trek 1 1/2 years ago because I needed a new tube. This place really does has some of the best customer service I have ever seen. It was even close to closing but all the employees were very friendly and helpful. I believe Mark M (according to my receipt) helped us and he was very friendly, personable and knowledgeable. My boyfriend agreed, stating "he talked to us like a real person"both of us have retail backgrounds so we definitely appreciate that level of customer service. It's all about the experience read more

Based on a phone call ONLY with Jake!!!! This guy is a Rockstar, genuine, caring, and solid. All that comes through on a single phone call! He took his time with us, answered all of our questions and just gave it to us straight. Very solid guy with integrity who cares! If he does not own this bike shop, he should. To the owners, never let go of this employee! I promise you that he is a diamond in the rough! You scored hiring him!!!! Ahhhhhh-mazing!!!!! Thank you Jake! read more

first time visited today, Gary and Mark, very helpful, top notch customer service, beyond amazing real genuine people great prices I recommend you to come here. If you have any reason to go to a bike shop, I promise you, you will be amazed just the way I was, and leave with a big smile, God bless you guys and your family with best health and happiness. See you soon. read more

I only come here if I desperately need something and I think they have it. There are a couple nice guys that work there (Scott and Seth) I believe are their names. Knowledgeable, polite and helpful however when I come in but its still tough for me to give this place my business considering some of the following issues.. - bike service takes a very long time. Simple tune ups can take a week. - low selection on bikes, parts and gear - hours online don't reflect their actual operating hours. - if you're looking for a specific bike part there is a very good chance they don't have it but they can order it and it only takes twice as long for them to get it rather than myself ordering it online and it coming in 2-3 business days. - bike mechanics in the back are cold and barely willing to look at you or answer any questions If I run out of chain lube, want to grab some tire levers or a tube and im too impatient to order that off Amazon then ill stop in but thats about it. read more

In the age of COVID, I understand that bikes are in high demand and bike stores are busier than they have been in years . . .which can be stressful for the employees. Today was my 1st time at this location, and was looking forward to coming here regularly since this is right down the street from my house. My partner and I just purchased a bike from a thrift shop and wanted to see if Palm Desert Cyclery could add new tires and a chain. Maybe the store associate we spoke with had a stressful customer prior to us, because his attitude and demeanor suggested that we were a waste of his time. It was as if he assumed that we couldn't afford any of the inventory and it was clear from his body language and lack of eye contact. He said that his bike inventory of under $2,000 was sold out and maintenance was unavailable until late July. It was as if every question we had asked him was asked by several customers all day long and he seemed a bit annoyed. I'm sorry to leave this type of review, but please make the customer feel valued. I was actually interested in the mountain bike inventory but didn't feel comfortable asking anymore questions about them. I'll just go elsewhere for my biking needs. I'm giving this 2 stars because the bikes look incredible, but I'm not going to spend a couple grand on one if the customer service isn't 5 stars. read more

If you want to get "ANYTHING" done to your bike (any brand and style) stay clear of this "RIP OFF" store on Country Club just west of Washington!! The staff are "VERY LOW SKIL Level " but want to project the image of being the last word on any brand of bike . All smoke and mirrors , the belief that they have the only store with top staff is out the window. There are "COUNTLESS" other bike repair and sales stores that will beat that low skill set Palm Desert Cyclery. SAVE YOUR MONEY & TIME , don't waste the gas to go to this scam store read more

Once again, I must expatiate this salient fact: there is no better bike shop in Southern California. Period. No hyperbole here. I have bought four bikes over the past 7 years from them--and not once have I ever felt pressured or made to feel inadequate or like some naive cyclist. They truly exude a sense of passion for the bikes they sell; even more, they genuinely strive to make sure you are getting the best bike for your individual needs. And my experience today was no different: had to get a tuneup for my secondary bike and purchase a new saddle for one that brought on my Specialized Roubaix. Corey was full of acumen on my options--and went out of his way to make me feel welcome in the store and I was the most important person at that moment. Put succinctly: man knows his customer service in spades. And then I had Danny and his mechanics in the back do an amazing job fixing the issues on my Trek commuter bike--and not once trying to force me into buying parts I didn't need. I can vociferously state I would not take my bikes anywhere else. These guys are masterful in getting your bike back in shape and ready to hit the rode. Bottom line: Palm Desert Cyclery is like family to me. read more

Visiting the area and had an issue with my ebike. It was not a brand they sell but they expertly diagnosed the issue. The technician listened to the concerns and resolved in a very short period of time. From a purchasing perspective they have a wide range of bikes and accessories. Very friendly sales and repair staffs. I appreciate the great job! read more

I went in yesterday looking for a pair of bike shoes. Jay greeted me upon entry and walked me to the shoe department. He had me try on several of the most comfortable bike shoes I have ever try. Sadly they were not wide enough so he looked up some sight that might carry the odd size I was looking for. He also helped me find an unusual bike carrier I needed. This store has an incredible selection of Oakly sun glasses. And I was amazed by the huge number of bikes on display. During covid other bike shops I have visited had few bikes, but not this store. If you need a bike, or accessories you MUST go here. read more

Purchased a $6500 Specialized turbo creo from Brad. I called on a whim because this specific bike was all out of stock in LA so I decided to drive 2 hours in traffic to Palm Desert Cyclery and I'm sure glad I did. The bike is great and the service was even better. Brad was very professional and no pressure to buy which made me felt very comfortable he even gave me a fitting for free and showed me the ins and outs of the battery system. This is the place you want to go if you are anywhere in SoCal if you value service and professionalism when purchasing high end bikes. read more

Trek Bicycle Palm Desert - Specialized Turbo Creo Carbon ($6500) - Bikes Near Me - Palm Desert, California

Scott was incredibly helpful with selection and installation of my new rack. Very easy to choose the wrong one as I have done in the past

Brought in a flat tire. Technicians were very helpful and friendly and fixed the flat by replacing the tube in less than 15 minutes. Could not be better service read more

I rarely give reviews but I have to give credit where credit is due is due.  I took my Pinarello Dogma to Trek Bicycle Palm Desert to put some upgrades on my ride with a tune-up as well as well. From the initial phone call, to bringing in my bike to their shop, to picking up my completed bike, everyone I came in contact with were both courteous and professional.  Bobby went over everything I wanted to put on my bike and was very attentive to my needs.  Mark was super helpful in hooking me up with new pedals and shoes with a deal.  Gary was proactive in helping me when I picked up my bike and made sure all was good on my test ride.  Vincent who put all the new touches on my bike did a fantastic job and rectified the small tweaks that were needed at pickup.  And Tyler, you are blessed with a wonderful team, and I totally appreciate you taking the initiative to put the cleats on my new shoes.  But most importantly, was you making sure I was completely satisfied with the work done.  Thank you, Tyler and your team Bobby, Mark, Gary and Vincent, for a great experience and looking forward to working with you again in the near future. read more

Always friendly, knowledgeable, and fast!!! The selection is pretty good and the staff are extra helpful and they seem to treat everyone who comes in like they are the most important ones in the store. Very glad I found this place. read more

I had a beach cruiser that was in serious need of repair, at the same time I had an interest in upgrading my bike. The guys at Palm Desert Cyclery were knowledgeable, patient and very professional and had a great selection of bikes. I ended up purchasing a trike from them that I love, my wife purchased some bling for her bike as well. What a great team! fantastic experience would not go anywhere else. read more