Great personnel. Awesome inventory. Yet, On two occasions left voicemail and never received a reply.

I'd used this bike shop numerous times when in town for triathlon events and visiting parents. Always had positive vibes from the shop. That changed today when I took my wife's road bike wheel in and asked if they could put a tube in it for her. I was directed to their service department. Here I was greeted by 4 mechanics & I asked could they throw a tube into the tire for me (every bike shop I've ever been in all over the world have obliged and I've paid up to 5 bucks for the 2 mins work) I was told the wait was 3 to 5 days and did I want to leave it with them. This even though 4 said mechanics were talking and laughing with no one in the shop waiting. I was so taken aback I asked if he was joking? No was the reply. With that, I left, disgusted with their customer service. Will find alternative bike shops for future use!! read more

Guy behind the counter was attentive & funny. Great customer service Lyle. We'll definitely be coming back.

Went to see E bikes ,said they could not show me ,even though there was no one in the store, mentioned to go look at web. What kind of business is that, not smart would never go back In response to owner,I understand it a difficult time for small businesses ,all the more reason to be appreciative of a customer coming to your store.I was the only one in the store looking to purchase two e bikes Your response in trying to make me the problem even makes thing worse. I wish you well A lost customer read more

The staff was very friendly and helped me pick out a great electric pedal assist bike for my dad. I would recommend!

I've been in here a few times for bike accessories and wound up buying a bike here yesterday. It replaced an ancient mountain bike that was stolen on the trip down from Seattle, but that's a whole other review. I had a good experience riding a few bikes, figuring out the size, make and type of components I wanted. No pressure but they showed me some nice bikes, a little pricier than I wanted, but I settled on something that fit my needs. They got it prepped and ready to take away in no time. I was happy with the selection and thought the pricing was in line with other bike shops I've visited. read more

Went in to buy my wife an E bike they had a good variety and they had exactly what she wanted she loves her bike they were very professional took care of her quickly now she's out enjoying her new bike thank you Palm Desert Cyclery you're doing an awesome job highly recommend shop mechanics all professional. read more

My Fuji Road bike was purchased locally through another dealer 2 years. Recently the rear derailleur was damaged during a ride and I hesitated to take my bike to where it was purchased because of the poor service. I decided to take it to Palm Desert Cyclery. Man what a difference. Their courteous friendly welcome, immediate attention, and professional advise was what I was looking for. They took the time to listen to your needs. Not only is my bike fixed but they serviced and detailed for me. WOW !!! Thank you guys! ps. Did I mention my wife is in the market for a roadie? :) read more

Trek Bicycle Palm Desert - Bikes Near Me - Palm Desert, California

For buying a $3,000 bike from them of course the customer service is going to up to par. However, you come back to get your bike serviced, the customer service is terrible. The guy I spoke to in service was discourteous. I spoke to him about the specific tire and rim I wanted. He ignored the requests I asked for. I come to pick up my bike after 1.5 weeks later, the tire was not the tire I requested even though the invoice specifically says what type of tire I wanted. And there was NO AIR IN THE TIRE. That's like going to get your tires changed on your car and they expect you drive off with no air. They changed it while I was in the shop- took like 15 mins. To top it off, I get the bike and the NEW valve stems I purchase - the covers are missing! They claim it wasn't on bike when I brought it in for service but I have pictures prior to the service that shows that a valve stem cover was on there. Overall, this shop is just a real inconvenience. read more

I spoke with Jake on the phone and Chris in the shop. I was looking for a commuter without too much cost or frills. We ended up with a Trek 7.2. My son who I will share the bike with would not have minded more pizazz but I'm signing the dotted line. In the end we walked out rolling a bike next to us felling we made a good choice. There are many bikes to choose from whatever your heart may desire. My wife needs a bike too so we will be back. read more

Palm Desert Cyclery made my day!! I decided to come spend some time and quarantine in the desert with my Mom who is a local. I brought my bike with me, but didn't bring any tools. I went on a beautiful ride yesterday but got a flat toward the end of my ride. Today I researched and then stopped into Palm Desert Cyclery. They were very attentive, they gave good advice, hooked my bike back up in under 20 minutes! I am SO HAPPY to have found them. I am definitely going to service my bike here from now on, and when I'm ready for my next ride you bet i'll shop with them. The staff was all very friendly and helpful. In these strange times, it really means a lot to be greeted warmly. read more

I am not from the area and needed a part for my wife's bike. These guys are awesome. They had the part that I needed for a fair price and I was able to get the bike back together. Very nice store and great people. read more

Fantastic bike store! The staff was very knowledgable and accommodating. They repaired my bike and got me rolling in time for my weekend bike trip getaway. Prices are fair and I would recommend this place again and again. read more

I came in to buy biking shoes and pedals. Kyle W. helped me. He was outstanding... taking the time to make sure my shoes fit well, giving me tips on how to keep them from getting damaged. He also gave me pointers on how to stay save on the road. As this was my first time using shoes that clipped in, his suggestions were priceless. He suggested I practice starting and stopping in the parking lot before I left. And not to hit the road until I was certain I could get my foot out of the clip and back in to it with some level of proficiency. Never did I feel like a question I asked was stupid. I didn't feel rushed. And in addition to all of this, Kyle was also just a really nice guy. Service like that will keep my coming back for good. read more

I took my old but loved bike in for a brake and gear adjustment. It's not a fancy bike at all but it's all I have in this pandemic. For an extremely reasonable price, I was given back an exponentially better-running bike. It feels too good to be true. Now I want to bring my other bike too...and I won't go anywhere else. They run a very professional and tight operation here. Special shout out to a nice young man named Kyle who took time to give me a few braking tips. Two thumbs up! read more

Great service, I'm from out of town and needed a spare tube for my road bike and to borrow a wrench to install my pedals. They gave me an 8 mm to keep with my travel bike. Much thanks. read more

Please Read: Outstanding.. .Outstanding customer service .Great inventory .Was helped by Scott and Sean .All my questions were answered .If I could give him more stars I would. .Great warranty and great service center for repairs or adjustments .I am retired from many years with BMW. .I was treated so well I didn't ask for a discount. They earned my business. Yours truly alh read more

Brad was lots of help advice and support. Bought the specialized como electric bike. Tyler was a big help also. They can get busy. Simetimes you have to wait a little. read more

Super fast and friendly service! They fixed my flat tire on the spot and set me up with everything I need for my next ride. Highly recommend this shop, I'll definitely be back next time in I'm town! read more

The folks who work at Palm Desert (and Palm Springs) Cyclery are always incredibly helpful and friendly. I've bought a bunch of stuff at these stores and had many repairs completed by their service team. They're all pretty awesome. read more

Went into the store today and had the pleasure of being helped by Kyle. He was very knowledgeable about bikes showed us the bikes and walked us around the store and answered all our questions was great! Kudos to you Palm Desert Cyclery you got a good one there! The rest of the staff was friendly and made our experience a pleasure! My wife and I were a little hesitant that we might get the service we were looking for but they went above and beyond so much so we bought a couple of Palm Desert Cyclery water bottles to cruise around the desert with to show and tell everyone about the 2 wheel desert gem! You guy are totally rad!!!! read more

Very bad customer service. Don't go here for any bike repairs. Unprofessional, poor quality mechanics, especially Tim. He promised to finish my service in 2-3 weeks but got it done in 3.5 months!!!! I paid $250 to get major work done and then front wheels came off in the middle of the ride. WTF!!! Tim couldn't even figure out where to put my trip computer display. We took it to other specialty store to be fixed and the owner told me never-ever to to PD Cycle as they are known in the dessert for bad quality work and poor customer service. read more

I've been to a lot of bike stores in my life. Palm Desert Cyclery is very good. Big selection of parts and accessories, big service department, and they actually had the two bikes we wanted in stock, which was excellent. Their COVID procedures are top tier and much appreciated. Their pricing is high on accessories, though. read more

I had to come back for an odd sound coming from my front hub. Tim to the rescue, of course. He tried it out and tightened the head and guess what: The sound from the hub was not from the hub but from the head that probably had not been touched in over a decade. Odd sound gone. Hanging a bit at this shop I can verify it is not just Tim with me, but everyone who works there is friendly and does not pass judgment on your bike of choice or try to get you to ride what they want you to ride. Each customer is carefully listened to. Now I wish the manager would also work at the restaurants and hotels I sometimes use. Great job top to bottom (but I never saw the bottom). read more

Here from la for the tour de Palm Springs ride and noticed day before the 100 mole ride my bike was making noise. Found these guys on yelp came in from the moment I walked was greeted. They send me to Corey and he fixed my bike and was a easy quick fix. These guys rock. Highly recommend read more

Excellent customer service Amazing inventory Repair on our beach bike was quick and reasonably priced read more

I had a flat tire on my bitch bicycle that I couldn't fix. The boys took it and had it ready in one day and very fairly priced. I give them my five star rating and will go back in the future for any cycler needs that I have. read more

I rarely give reviews but I have to give credit where credit is due is due. I took my Pinarello Dogma to Trek Bicycle Palm Desert to put some upgrades on my ride with a tune-up as well as well. From the initial phone call, to bringing in my bike to their shop, to picking up my completed bike, everyone I came in contact with were both courteous and professional. Bobby went over everything I wanted to put on my bike and was very attentive to my needs. Mark was super helpful in hooking me up with new pedals and shoes with a deal. Gary was proactive in helping me when I picked up my bike and made sure all was good on my test ride. Vincent who put all the new touches on my bike did a fantastic job and recified the small tweaks that were needed at pickup. And Tyler, you are blessed with a wonderful team, and I totally appreciate you taking the initiative to put the cleats on my new shoes. But most importantly, was you making sure I was completely satisfied with the work done. Thank you, Tyler and your team Bobby, Mark, Gary and Vincent, for a great experience and looking forward to working with you again in the near future. read more

This is by far the most professional, friendly, thorough bike shop I've ever been to. The staff is beyond knowledgeable and let's you tell your story to figure out how they can assist you in choosing the right bike and what kind of gear you need. Thank you for your service. I love my new Specialized Fuse mountain bike and the tubeless mod we just did. Happy trails to all! read more

Trek Bicycle Palm Desert - Most professional, courteous and thorough bike shop I've been to... Ever. - Bikes Near Me - Palm Desert, California

Best customer service! With all of their Electra bikes and accessories, I decided this was the way to go for the entire family! 5 Electras in the family now thanks to you! read more

The service on my bike was done in one day. Terrific establishment. Would highly recommend.

A while back I needed my wheels re laced on my 1955 Schwinn Corvette and these guys did a fantastic job in a short amount of time. I'm very pleased with their service, actually at both places, the Palm Springs store also. read more

Can't say enough about this place. These guys have their act together! They are running the business in a safe and efficient way during this stage of Covid. Asking individuals in line what their need is and treating things like bike-related purchases, bike pick-up, and bike servicing differently to expedite service. I purchased a Trek Verve 2.0. I wasn't sure if it was the right bike but Cory said "not to worry, you can try it and return it up to 30 days." Comforting! I ended up returning it after 3 1/2 weeks as I wanted the Trek Verve 3.0. The only one I could find was at JAX in Irvine. I purchased it. When I took it out of the car when I returned home, I realized they put the kickstand by the back wheel (had not seen it there before). I called to see if I could return the kickstand and they said NO. They have a 'no return policy' during Covid - just the opposite of Palm Desert Cyclery. So I brought the bike into PDC to have kickstand put in the middle. They called the next day - it was ready. Everyone I've dealt with at PDC has been product-knowledgeable, professional, and helpful. read more

BUYER BEWARE!! I purchased two tubes for bike tires today. Installed the first, no problem. After installing the second tube, it blew before I reached recommended pressure. I returned to the store in an hour to return the tube as defective. Without even examining the tube I was told it was my problem since Palm Desert Cyclery did not install it. I remind you that I was not informed of this condition at purchase nor was there any sign posted stating this fact. Further, I and family members have conducted business with this store for the last five years, but it stops today. All for a $9 bicycle tube. Obviously they are not familiar with Business 101! read more

Brought my bike in for a new bottom bracket (Trek but purchased when I lived out of state). Ended up with a frame problem, so Daniel had to strip the bike and ship it to Trek for warranty work. Trek did the right thing and took care of the repair (awesome), and Daniel built the bike back up. Super honest, I had given permission to replace any cables, etc that might be needed and he didn't take advantage. Bike is smoother than ever and the price to strip and reassemble was incredibly reasonable. I haven't ever had anyone else work on my bike before as I always had full access to shop tools. These guys are great to work with. I've also bought my wife's cruiser and son's mountain bike here, good experiences all around. Thanks to a great staff! read more

Tired Tire Order Story Ordered and pre-paid $50 for a tire replacement. After 30 days of waiting, the manager/owner of the store discovered that they never ordered the tire from their supplier. Ok, stuff happens. Asked for faster shipping and told NO!. We were told at that time, the tire should be in within a week at most. Three weeks later no tire, no calls, no followup. Associate said it was ordered and is posted for shipping but no tracking number and no idea when it will come in. After reading others experience, we are going take the refund and purchase somewhere else. read more

There really need to be MORE than 5 stars for Jake. He is superb!!! He spent an HOUR and 10 minutes *AFTER closing* answering my zillion questions about the Specialized bike I'd just bought - including literally sitting on the floor with me showing me how to remove the wheel to lock it up and how to reattach it - and we did this until I felt comfortable doing it myself. AMAZING. He kindly and patiently explained everything I needed to know, but didn't, about basic bike maintenance. I'm a total bike newbie and this was a major purchase which I was making alone - so I was very anxious. Jake was very calming and never made me feel bad about my lack of knowledge. He was super thoughtful and helpful with no "hard sell" or disdain you'll get at some other bike shops and he never rushes you. There is "no dumb question" with Jake. Staying open over an hour just to answer and demo questions like "how do I balance and carry my bike upstairs?"and "what's the preferred way to lock this expensive thing up?" - with patience and kindness - THAT is the Gold Standard for outstanding Customer Service. Owners: However much you are paying this guy, you should pay him MORE. I'm serious. Thanks again Jake!!! I absolutely love my new bike!!! read more

I had simply the nicest experience with the folks at Palm Desert Cyclery. It's the kind of place you want to support!

I brought my Mt bike in for new shifters just before Covid 19 struck. They called to say the shifters came in but were not the correct ones. They ordered the correct ones and said their would be no install charge because it took so long, just parts. I finally picked it up and they told be there was a small air leak in the front tire. They could replace the tube in 10 minutes and no labor charge. When they brought the bike out to me they told me the front tire was cracked so they gave me a new tire, no charge. What can I say, these guys go above and beyond what is expected. They are not only honest but really have the customers well being in the forefront. I will always take my business to them. I give them my highest recommendation. read more

This place sucks. Went there for brake pads. They were all out. Couldn't tell me when they would be in stock. Managed to make a snide remark about my bike being cheap and they had brake pads in stock for more expensive bikes. Said I should just buy on Amazon. Thanks for that super helpful didn't realize Amazon existed. I mean why support a local bike shop when you can just buy on Amazon right? Makes sense read more