Warren is the best; our technician fabulous, customer service and information appreciated! We plan…read moreto have them back to check our furnace for winter. Thanks! Stacy Hutchens

We had a new heat pump installed in January and are very happy with the system. The price was very…read morecompetitive and the customer service has been great. I highly recommend them.

From the owner: Combined over 30 years experience serving Boone and surrounding counties!read more

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Our air conditioning died recently. I called Cook basically because I just happened to remember…read morethe name - from a commercial or something. I am incredibly happy that I made that call. From the moment I called, all the way through the process, and even after the sell/installation, the employees of Cook Heating & Air have been courteous, professional and just plain nice. Angie on the phone, Troy with the service call, Mark and Kevin with the installation - impressive, knowledgable, patient, honest...this is how a company is supposed to treat its customers. I would not hesitate to enthusiastically endorse Cook Heating & Air. Our new geothermal system is amazing thusfar - pretty much a constant 68 degrees - even when it's in the 90's outside. Perfect. Thanks Cook!

Outstanding group of people! Troy & Brian-They were excellent technicians. Both were punctual,…read morefriendly, and extremely knowledgeable about my furnace. Each question I asked was given a great response which put my mind at ease. I appreciate their efforts and will continue to use Cook Heating and Air in the future. Jay & Chris-They did a great job on the installation of ducts in my house and their repair work was exceptional. The job was completed in a timely fashion, and there wasn't a mess left behind. Angie-She is a great customer service representative, and I was very pleased with her coordinating abilities. Denny-He is a very honest and trustworthy owner. You can be sure that he will only repair what's needed and he won't try to sell unneeded services. Once he quotes you a price, he will always honor it.

My home warranty sent Airy Time out as my furnace was heating the house but not getting higher than…read more68 degrees. After Troy messed with my furnace it no longer worked, he told me it was a house problem and left. The report he sent to American Home Shield was full of information that he had no way of knowing. They are getting paid to make sure claims get rejected and left my family and my two year old son without heat in 13 degree weather. Troy is the reason my furnace broke. They are dirty people, just trying to make money off home warranties.

Buddy came out and indicated nothing was wrong with my HVAC system. I knew he was mistaken and had…read moreanother company out that confirmed system failure with a fire hazard. Daniel Eckerle, the owner, acknowledged his workers mistake and offered a refund and to make the repair the following day. Daniel informed me he was giving me his personal number to reassure me he would remedy the situation personally. I reached out the following day directly to Daniel to find out it was not his personal number. Daniel called me later that morning saying it would be a few days before he could complete the repair. He knew it was an emergency and strung me along. His company is now refusing to provide the refund after I chose to have a timely and competent company complete the repair. Do not fall for this company! Daniel, the owner, will feed you whatever he believes is needed to take your money and get the job. I highly recommend avoiding this company at all costs.

chester and ron are great technicians they have great patience with the work effort i recommend…read morewhen it comes out to promotions they need to be considered.

Of course on one of the hottest days of the year, my A/C goes out and my upstairs is 88 degrees! As…read morea new homeowner, I was at a loss with what to do. Fortunately, Mr. Quik could get someone out to check it out in just an hour or so. The technician was so kind and was joking with my partner the whole time as he worked on figuring out the issue. The technician, Art, was able to figure out the problem and fix it while also giving us some tips for our A/C upkeep that'll help to maintain our system and hopefully make it last a bit longer. When that day comes that we eventually need a new system, I'll be sure to give Mr. Quik a call!

Highly Recommend Hoppy…read more.. We recently had an AC unit installed by Hoppy and were extremely impressed with the service from start to finish. Our Home has 14 year old Goodman and they gave us choices of repairing only the needed component but at this age we decided to go with modern, better SEAR value unit. We would highly recommend them for future needs. Here's why: Excellent Value: The pricing was very competitive and we felt we received outstanding service for the cost. We got 12 year warranty and Yearly Service included with this install. Fast Service: The entire process, from initial inquiry to completed installation, was handled efficiently and quickly. Their attention to detail is evident due to their use of a tablet with custom questions and collection of data to assure we didn't miss a process nor engineering size issues, etc. Confident Professionals: The technicians were knowledgeable and instilled confidence in their expertise. They explained everything well, plus i asked many questions. Accurate Work: The AC unit was installed correctly and is functioning perfectly. Outstanding Customer Service & Communication: Every interaction was positive. Communication was clear, timely, and professional throughout the entire process. On-Time Installation: The installation was completed on the exact day and within the timeframe that was promised. Trouble shot on a Friday and installed scheduled on Monday and completed on Monday as stated. Small Family Feel with Modern Technology: We appreciated the personal touch and friendly service of a small family business, combined with the efficient use of modern technology for troubleshooting and support.

Logan, Seon and Matt all did a great job! We needed a new furnace and the time from realizing that…read morewas a need, receiving a quote and having a new unit installed was less than 2 weeks. The entire Hoppy team were quick to reply to any questions, on time, professional and knowledgeable. Logan and Seon did the install and took the time to explain what they were doing through the process and answer any questions we had. Highly recommend Logan, Seth, Matt and Hoppy Heating and Air!

With the heat wave we've had this past week, our AC decided it was the perfect time to stop…read moreworking. I called Mowery on the morning of July 4 for them to take a look at it, and they were able to send someone within an hour. The service tech, Kirk, was professional and personable. He worked quickly to find the issue, which was a bad capacitor in the outdoor unit, and was able to replace it with a new part he had on hand. Even with the holiday surcharge, the total cost was about what I expected, and Kirk was patient with me as he explained the cost breakdown. He was also very informative about what regular services they provide without being too pushy to sell something. Great services, great people!

Had them come out about three times and they couldn't fix our problem or even find what it was…read moreevery time they took a gas $kept coming out it's gonna cost to test this. It's gonna cost to do this. They didn't know what was wrong with their AC unit after quoting 1000 thousands of dollars and kept trying to make an appointment for somebody to come out completely redo it we went with somebody else. I was let down because I thought these guys were good. They seem to have a good service plan and we may go with that but when we pay for a service call to find the problem you better find the problem before keep billing us for possible things that could be wrong.