We had a new heat pump installed in January and are very happy with the system. The price was very…read morecompetitive and the customer service has been great. I highly recommend them.

From the owner: Combined over 30 years experience serving Boone and surrounding counties!read more

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Our air conditioning died recently. I called Cook basically because I just happened to remember…read morethe name - from a commercial or something. I am incredibly happy that I made that call. From the moment I called, all the way through the process, and even after the sell/installation, the employees of Cook Heating & Air have been courteous, professional and just plain nice. Angie on the phone, Troy with the service call, Mark and Kevin with the installation - impressive, knowledgable, patient, honest...this is how a company is supposed to treat its customers. I would not hesitate to enthusiastically endorse Cook Heating & Air. Our new geothermal system is amazing thusfar - pretty much a constant 68 degrees - even when it's in the 90's outside. Perfect. Thanks Cook!

Outstanding group of people! Troy & Brian-They were excellent technicians. Both were punctual,…read morefriendly, and extremely knowledgeable about my furnace. Each question I asked was given a great response which put my mind at ease. I appreciate their efforts and will continue to use Cook Heating and Air in the future. Jay & Chris-They did a great job on the installation of ducts in my house and their repair work was exceptional. The job was completed in a timely fashion, and there wasn't a mess left behind. Angie-She is a great customer service representative, and I was very pleased with her coordinating abilities. Denny-He is a very honest and trustworthy owner. You can be sure that he will only repair what's needed and he won't try to sell unneeded services. Once he quotes you a price, he will always honor it.

Buddy came out and indicated nothing was wrong with my HVAC system. I knew he was mistaken and had…read moreanother company out that confirmed system failure with a fire hazard. Daniel Eckerle, the owner, acknowledged his workers mistake and offered a refund and to make the repair the following day. Daniel informed me he was giving me his personal number to reassure me he would remedy the situation personally. I reached out the following day directly to Daniel to find out it was not his personal number. Daniel called me later that morning saying it would be a few days before he could complete the repair. He knew it was an emergency and strung me along. His company is now refusing to provide the refund after I chose to have a timely and competent company complete the repair. Do not fall for this company! Daniel, the owner, will feed you whatever he believes is needed to take your money and get the job. I highly recommend avoiding this company at all costs.

Anyone considering Airy Time Heating and Cooling should probably reconsider…read more When our new heat pump suddenly stopped working, we were assigned Airy Time through American Home Shield to come fix the problem. After looking at the system, he said that we were about 1lb short on r410a coolant. We were verbally told that the cost for the 1lb would be $478 (this does NOT include labor, as that is billed separately to AHS). We were pretty surprised and asked if there was any way we could cut costs. We were told that this was actually cheaper than the older kind which would have been a whopping $1,000. This is our first time having a Heat Pump since we just moved here and are used to Swamp Coolers, so we aren't familiar with the average cost for coolant. We were still shocked, but thankful that we didn't need the REALLY expensive stuff. We signed on the dotted line and that was it. We were never informed that this was a flat rate for between 1-3lb of coolant. Had we known it was on the low end of the flat rate, we would have tried to get other quotes. I called Company "B" who originally installed the heat pump, and was told that they only charge $85/lb. I felt physically sick. Company B suggested I call Airy Time and try to get some of my money back. The woman I spoke with at Airy Time was very rude and kept telling me that their price was "industry standard", and that I agreed to the price. When I insisted that we didn't know it was a flat rate and that their competitors charged so much less, she told me that Company B "wasn't their competitor" and that they had the professionalism and expertise that other companies didn't, which evidently justifies their 5.5x cost increase. When I told them I would be leaving them a bad review, I was told that I was being threatening. She repeatedly kept talking over me and asked quite condescendingly what she could do to make me a happy customer. I told her I would appreciate if they would price match Company B's $85 quote or at least give a partial refund, and she insisted that they wouldn't price match because they are far superior to Company B. When I was still obviously unhappy, she said that she would refund me all of my money, but I wouldn't be their customer anymore and would have to seek future service elsewhere. I said that would be fine with me, and her response was, "You're so not our customer, you just got yourself some free coolant, congratulations, but you have to sleep with yourself at night". I tried to speak again and was hung up on. Since their visit, the temperature in our home has actually gone up and the problem remains unsolved. I let them know this in an email and moved on. This morning, however, I have been alerted that a Home Advisor account has been created in my name, with my email address, my phone number, and my home address. A service request for Heating and Cooling has been created on this account, and I'm being relentlessly spammed with phone calls, emails, and text messages from these vendors thinking I'm looking for help. I also have been receiving countless spam calls for health insurance quotes, car insurance quotes, Quote Wizard, etc. All starting this morning. If anyone else wants outrageous prices and childish behavior, Airy Time has your back.

Of course on one of the hottest days of the year, my A/C goes out and my upstairs is 88 degrees! As…read morea new homeowner, I was at a loss with what to do. Fortunately, Mr. Quik could get someone out to check it out in just an hour or so. The technician was so kind and was joking with my partner the whole time as he worked on figuring out the issue. The technician, Art, was able to figure out the problem and fix it while also giving us some tips for our A/C upkeep that'll help to maintain our system and hopefully make it last a bit longer. When that day comes that we eventually need a new system, I'll be sure to give Mr. Quik a call!

On June 23, I had a Mr Quick technician to my house to take a look at my air-conditioning unit…read morebecause it was being very loud and it concerned me. The technician did whatever he needed to do and made his recommendations on what would need to happen which essentially he tried to sell me an entirely new unit. He left my house and I went to bed. I work first shift and when I got home from work the next day, my house was blazing hot. I tried to get in contact with the technician who made basic recommendations for me to check my breaker box and to make sure that he plugged something back in on the outside of the house. All of those things were fine. I made an appointment for someone to come back out the following day. It is the middle of summer in 95° in my house. I had to go to Sam's Club and purchase a window air-conditioning unit just so I could sleep that night. Attached you will see that receipt that is timestamp. I have asked Peighton from Mr Quick to reimburse me for this window unit in my time and stress. He said that he would not be replacing my money because his assistant tried to contact me before I bought the air-conditioning unit. I will leave a screenshot with the voicemail that she left and also has a time stamp. It turns out that their bright technician failed to flip some kind of switch on the unit itself. This was only discovered because the following day I had someone from the same company out, looking at some plumbing issues and I brought up what happened the previous day and he was able to fix it. I have reported to the BBB, left them several messages with no response back. IF I COULD GIVE ZERO STARS I WOULD! STAY AWAY FROM THIS COMPANY!!!!!!!!!!!

Highly Recommend Hoppy…read more.. We recently had an AC unit installed by Hoppy and were extremely impressed with the service from start to finish. Our Home has 14 year old Goodman and they gave us choices of repairing only the needed component but at this age we decided to go with modern, better SEAR value unit. We would highly recommend them for future needs. Here's why: Excellent Value: The pricing was very competitive and we felt we received outstanding service for the cost. We got 12 year warranty and Yearly Service included with this install. Fast Service: The entire process, from initial inquiry to completed installation, was handled efficiently and quickly. Their attention to detail is evident due to their use of a tablet with custom questions and collection of data to assure we didn't miss a process nor engineering size issues, etc. Confident Professionals: The technicians were knowledgeable and instilled confidence in their expertise. They explained everything well, plus i asked many questions. Accurate Work: The AC unit was installed correctly and is functioning perfectly. Outstanding Customer Service & Communication: Every interaction was positive. Communication was clear, timely, and professional throughout the entire process. On-Time Installation: The installation was completed on the exact day and within the timeframe that was promised. Trouble shot on a Friday and installed scheduled on Monday and completed on Monday as stated. Small Family Feel with Modern Technology: We appreciated the personal touch and friendly service of a small family business, combined with the efficient use of modern technology for troubleshooting and support.

They were super fast and incredibly nice! We couldn't be happier!…read more Our AC went out Tuesday during this week of extremely hot weather. They came out to the house Wednesday, and by Thursday, everything was installed and up and running! Yay--no more coming home to a 95° house! So thankful for their quick response, great service, and friendly team. Highly recommend!

With the heat wave we've had this past week, our AC decided it was the perfect time to stop…read moreworking. I called Mowery on the morning of July 4 for them to take a look at it, and they were able to send someone within an hour. The service tech, Kirk, was professional and personable. He worked quickly to find the issue, which was a bad capacitor in the outdoor unit, and was able to replace it with a new part he had on hand. Even with the holiday surcharge, the total cost was about what I expected, and Kirk was patient with me as he explained the cost breakdown. He was also very informative about what regular services they provide without being too pushy to sell something. Great services, great people!

These guys are great!! Had a Service plan with them about 10 years ago. We were a year into our new…read morehome and the home warranty was up. I updated all the older units so thought I didn't need it anymore and cancelled. They returned 3 years of the service plan money because I never placed a call. Now 10 yrs later I have a new plan because those replaced units are now needing repair. My water heater went out, They recommended the best place to purchase and installed for $700. Cost us $1800 total with a top of the line rod extended 12yr warranty. Now that new AC unit that was replaced by the home warranty is on its last leg and leaking Freon. Think we will get a new furnace too before the old style supply runs out. They have also replaced our sump pump and Watchdog system. They aren't the cheapest option you can find but the quality of work is the best out there.