My experience with Appliance Repair Service, Inc:…read more .Repair was prompt and repairman very cordial .In and out of house in 30-40 min .~20 mile round trip from office to house (according to gps) .$51.25 for part .$273.65 for labor .$30.05 for tax .Total $354.95 You be the judge!

High-end Whirlpool stainless cooktop gas valve cracked. Gas leak threat was real. Scheduled…read morerepair with Robert. Arrived on time, and was clean and organized (right tools, skills, etc). Knew exactly what to do. R&R took about 45 mins. Downside: P&L expensive. Recommended.

Truly stellar service. Arrived on time, went above and beyond to solve our dryer problems. Didn't…read moretry to up-charge or over-sell. Very professional. Highly recommend this company.

I called this business based only on online reviews (which are amazingly positive) and was not…read moredisappointed. Isaiah came to fix my dishwasher today. I received a reminder message the day before confirming the appointment, and a phone call 20 minutes before his arrival. He arrived on time, and was friendly and professional. When I explained the issue, he said "I know exactly what's wrong" and was completely correct. Showed me the clogged sensor, cleaned and replaced it, tested it twice to make sure it worked and all was fixed and my dishwasher is running perfectly. Excellent service and I would recommend him to anyone - he really is as good as the reviews.

Quick warranty service on washer. Considerate service techs that showed up at scheduled timeread more

I called and left a message to work set up an appointment to service my washing machine and…read moredescribed the issue. Received a text message with a link to a video with the suggestion to try out the procedure in the video. Solved my problem. So, i did not hire them to fix my problem, but they fixed it anyway. GREAT JOB!!

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

Yelp info needs updating, they no longer service refridgerators. That said had quick email response…read more& I do not know their qualifications in other areas. Give them a chance if it's not about getting your fridge serviced. Less one star for outdated info, otherwise quick & responsive.

What an amazing experience I had with Dan, a top shelf Serviceman. My TV went out during recent…read morestorms, and Dan came out, within a day, and had my TV back up and running in less than 10 minutes. Incredible!! There is literally no other repair service in or near Knoxville/Alcoa, that will get my business, moving forward. I am so happy I found Southern TV and Appliance Repair Service, and you will be as well, if you find yourself in a terrible situation, as I did. Thank you, Dan, you were excellent, Sir!! The best Value, and honesty, in Knoxville, or surrounding!

My television died and I called Southern TV and Repair. For a minimum service fee, the nicest…read moreman, Dan, drove to my house, (I live in Maryville) removed my non-working TV and set up a spare TV that I own until my non-working TV could be repaired. Dan took my dead TV to his shop, identified the part that needed to be replaced, ordered the part, repaired my TV, and delivered it back to our house within one week. Now that is service!!! Dan also took the time to set up the repaired TV and made sure that I saw it was in perfect working order before he left our house. Dan's repair service was very reasonably priced and my TV works just great now. I highly recommend Dan of Southern TV Repair who is knowledgeable in his work and provides A+ customer service.

Thank you Quality Pre-Owned Appliances! You were so helpful in my search for a good washer & dryer,…read moreand we were able to buy these appliances without going to your physical store. it was all done via text and phone as we weren't able to make it to the store. You made the process so easy...and the next day the washer & dryer were delivered. They work great, and we are thankful. i would buy from Quality Pre-Owned Appliances again and will recommend them to family & friend.Thank you again!

I came across this place as a referral from a friend, who previously purchased a used washer from…read morethem. Thus, was optimistic on having a good experience. I contacted them in order to have someone come to my house and diagnose the problems I was having with my portable washer. They charged me $60 to have someone come over, but the amount would be applied to the price to have my washer fixed, should I choose to do so. The person that came over and told me that my water pump was broken, and it would cost about $220 to repair it. Specifically, the pump itself would cost $150, and labor would be about $70. Considering it would cost me about the same price to purchase a brand new portable washer, I declined to have it fixed. Well I checked for the price of the water pump online from Sears, and the retail price was only $50. Therefore, the low rating is reflective of the dishonesty I experienced. As a consumer, I understand that the quote would probably inflated, but to inflate the price 3X the retail rate is unreasonable. We live in a generation where we can find almost anything on the internet; the price of an item is an objective, and can easily be researched. Hence, had the person quoted me in the $120 - $150 range, it definitely would have been more reasonable, and perhaps even more likely I would have had them fix it. I can't speak for the quality of appliances they have at the store, but I would probably think twice if you are looking for them to repair your used appliance.

Came three times to repair or replace our ice maker. He started working with the wiring, then…read morereplaced the ice maker. Hmmm, still no ice. He suggested the replacement ice maker could be bad, or maybe we need a new board. I asked him to skip replacing the ice maker again, and let us know when he has a new board. Never heard from him again. Got another company to come and in one visit they did a full diagnostic. The board and the internal door wiring were not functioning. We need a new door, which costs more than many refrigerators. We replaced the ice maker for nothing

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.