I left a medical appointment today and was expecting a 4pm pick up by Tri-City but it became obvious by around 4:10 that something was wrong. I checked my voicemail. There was a message from the driver. He said he arrived at 2pm to get me but I didn't request a 2pm pick up time. When I arranged the transportation over the phone with a Mart representative days earlier I could've sworn I told her 4pm. I guess it's possible that I somehow screwed it up. Anyway I called Tri-City to find out what was going on and the dispatcher within a matter of seconds was shouting at the top of his lungs at me over the phone. I was just absolutely stunned. I couldn't believe it...he was just filled with rage. I told him to forget about my ride home and I hung up. I ended up walking 2 and 1/2 hours from Rosewood Drive in Danvers to the Salem Commuter Rail station so I could get the train back to Beverly. I don't know what to do. I'm undergoing treatment in Danvers to manage issues related to Parkinsons and I don't have any other way to get there and back. I've also noticed that the vehicles have no a/c which makes the trip back and forth really miserable. I have to contact Mart and ask if they can stop sending transportation from Tri-City. read more

The dispatcher is rude and condescending and they never show up when they're supposed to. I would never use the service again. I would give them -5 stars if I could. read more

This place is a joke. I called for a ride and they refused to get come get me be 5 months ago, I called them. They told me 15 mins.....they showed up 1 1/2 hrs later and said I was a "no show". They gave themselves to a bad reputation and now wont pick up a customer because of their own wrong doings. The whole company is on crack if you ask me. Straight diabolical. read more

This Taxi was vendor chosen from Marts transportation to take dad to dialysis and pick him up. Driver was 15 minutes late on pick up amd never showed for return rose hime. Left an 85 year old dialysis patient to fend for himself . UNREAL . And no one to call. Closed no STARS read more

We called and were told our taxi would arrive "right away." When the cab didn't arrive in 20 minutes we called again. We were told the taxi would now arrive in 10 minutes. To make a long story short, the taxi took over One Hour to arrive!! read more

So rude - just unbelievable - hard to believe their still in business!! Don't use them...find another cab company - Witch City Taxi is always nice and professional - use them instead! read more

I took tri city many many times and each of the drivers are courtesies and nice. It's always a good experience. I would recommend them to anyone in the area over any other cab and uber. read more

Excellent service. Never a problem.Always greeted by a great driver. Be grateful and stop tossing hate remarks because YOU are a miserable person. read more

I needed a last minute ride to the airport and many places I called could not accommodate me last minute but Tri-City could! The driver got to my house in about 10 minutes and I had a quick and easy ride to airport. He dropped me off at my terminal, helped me with my luggage and was overall extremely friendly and kind. Great experience, will definitely be using them again. read more

Our cab driver was great. The dispatcher (smitty), however, was RUDE AS CAN BE. We called requesting a cab from Logan and were told to call when we arrived after we picked up our luggage. Well I called and smitty told me he would call me once he radio overed to him. 7-8 minutes later waiting outside of Logan I called not once but twice and then finally he picked up. He told me that he would radio over (but he has already told me this earlier and didn't). I asked him what was going on as it seemed confusing and he was so rude and sarcastic and unprofessional. I will NEVER use this cab company again. I will WALK home next time. Smitty should be fired. Complete asshole. read more

I would give this taxi service zero stars if I could. We used them for a ride home from Logan last week. Every cab company picks you up in the same place, the exit by baggage claim. They insisted we go to Central Parking, which is 3 terminals away. When we questioned why they hung up on us. I called back and asked for a refund and they hung up again! When we got to central parking and of course there was no cab, we called back and a woman answered asking why we were so confused. We again asked for a refund and then we heard her ask her boss if she should hang up on us again. I have honestly considered calling the BBB. We were then told to walk back to the normal taxi pickup and we were told the taxi driver had been there the whole time. An obvious lie. After 40 minutes we found the driver and on the way home she asked if she could stop at the bank. If I wasn't so pissed I would have laughed. Bottom line never use this cab company . They are late and then literally scream and hang up on you. I would have rather walked home. read more

Lose your phone in one of the cabs? Prepare to have a cabbie hold it hostage until you pay him. When you arrive to pick up your phone have him hassle you for cash after you had to threaten to call the police to get him to even call. Later he'll call the friend's number you gave as a contact via "Find My Phone" to hassle them for money. Untrustworthy. read more

I won't use them again. They answered the phone Mocking another customer and it was clear that my call was a bother to them. I confirmed a time with them for an 11:30am pickup for my parents. 11:30am comes around and no cab. We call and they said they had it down for PM. I confirmed the time of day with them on the call. The only reason we give this 2 stars is because the driver was kind to my parents bringing the score up. My advice for the company. Your dispatchers are your first line of customer experience. A little kindness and accuracy goes a long way. read more

Terrible company. GO TO SUNSHINE TAXI INSTEAD. Better drivers and way better taxis. Tri-City is more expensive then Sunshine Taxi on certain calls but guess what .....they work the same sectors. Give me a break. Rude ass dispatchers and SMOKED UP TAXIS....THEY SMELL AWFUL....DIRTY DRIVERS....looking for drugs and it bullshit....take sunshine taxi they got their shit together....ask for Jamie. She is the BEST !!!! read more

Tri City Taxi was awesome!!!! Used them on my way home from the airport. They were on time and safe. Had a lovely conversation with my driver. He taught me a lot about the city and surrounding towns I didn't even know! 100% recommend, and will definitely be using them again. read more

The drivers are nice but some like to make up their own prices.The dispatcher who sounds like u called an 800# always sounds bothered by your call and hangs up on you Everytime.No thank you or goodbye. Must be tough sitting on your ass answering phones. read more

I'm very rarely on the north shore but a friend of mine recommended I use Tri City Taxi to get to my parents house from the train station. The driver was very helpful and friendly, and I definitely recommend them to others. Thanks Tri City! read more

The service was timely and the driver was nice-but those are the only positive comments. The vehicles are old and beat up and smell like smoke. I left a bag in the car and called multiple times to get it back with no luck. I'm not using them again read more

Had a medical crisis with family member in Beverly and me in another State. Tri-City dispatcher coordinated fast service to get a prescription picked up and delivered to recipient before office of person's building complex closed. Driver knew how to work with pharmacy. Good people at tri-city Beverly residents lucky. read more

I taken tri city before always happy but today more than happy lost money in cab called the company and they said the driver found it in less than 10mins I had my money back honestly goes along way thank you read more

There is one women answering the phone who is extremely rude!! When my 16yr old child called to ask a price she said " i dont know" my daughter said how dont you know? The dispatch said you still want it? She said no thank you, the rude dispatch told her to go jump of a bridge!! What kind of service is this. I would never use them again because of that lady!! read more

Great driver,HORRIBLE FEMALE DISPATCHER.Forgot to put me on hold while talking about me to other dispatcher.Charged me 10$ on an 8$ ride because if you use card SUPPOSIDLY it's a 10 $ minimum to swipe a card.Very rude,huffing and puffing like answering the phone was way to much strain on her brain.Beside the ride was 1.2 mi.One word UBER !!!!! read more

I've used Tri City for trips to Logan many times. They always arrive at my home a few minutes early and take care of the luggage. Cars are not new, but service is reliable. My elderly neighbor uses Tri-City weekly. The drivers always helps her down the stairs, they even carry her purse, and help her into and out of the car. read more

My jaw is on the ground. Rude does not begin to describe the experience I had with this company today. It started with a driver from this company. I pulled into a parking spot well within the lines in a crowded lot on Essex Street in Beverly. A taxi from Tr City was next to me. His customer came between our cars to get into the back seat. He slammed the door into my van twice. I looked at the driver who seemed annoyed. I assumed his attitude was directed to his customer, but no, he said to me, "nice fucking parking job, lady." Needless to say, I thought dispatch should be alerted. I told the story and said I would not want to use a service where employees were so rude. Amazingly, the dispatcher then said, "You would write off a whole company based on the actions of one driver? I wouldn't want you as a customer anyway and you should learn how to park." Click. No worries. I will walk before I call for a ride from this company. If I could give negative stars, I would. read more

Cool! First to review! I called this company after the company I usually use told me they had a 1/2 hour wait when I found out I had to travel last second. They refered me to this company. When I called the dispatcher gruffly answered "TAXI!" which threw me off. I am used to different from my usual company (check out my other revues) I was suprised so it took me a second to speak and he hung up on me! I called back and told him that he hung up on me and you know what.... CLICK! He hung up on me AGAIN! Ugh.... I guess I am lucky tho Ive seen the junky yellow dirty cars sitting in peabody square so I was saved from getting my clothes dirty at least! read more

11-30-17 @ 9:30pm... Tri-City Taxi came off of Central Street on to Warren Street cut over the yellow line and almost caused a head-on collision with me as he was given a customer a ride... I made the taxi driver pull over the customer got out and started walking I asked him what is he drunk or high and the customer said I don't know he's not normal so I proceeded to call Peabody police which didn't do much I called the taxi company spoke to the manager he gave me Igor's number the owner 978-531-7966.. Igor did not care about my complain or about my safety.... I repeat do not use Tri-City Taxi !!! Worst company out there !!! Btw plate number is 17178 mass plate..... DO NOT USE TRI CITY TAXI !!!!!! read more

Bob the cabie picked me up.Very pleasant ride and driver.Big fat tip and a thumbs up for this experience which I usually hate!Thanks Bob!

I used Tri City Salem once before. The dispatcher was not exactly personable but the driver was very pleasant. The next day I called for a ride and was practically hung up on. The dispatcher asked for the address and I gave him the destination address first. WOW You would have thought I was poking his eye out. I apologized and gave him my location. "I don't have time for this......I am very busy! he growled. I apologized and gave him my location in Swampscott, I also added that I was busy too. He abruptly told me to call Lynn Cab and hung up. I kid you not !!! It is no wonder why most people take alternate modes of shuttle. So much for generating business. I will add that I used Toms Taxi and the experience was a breath of fresh air. Like night and day. DO NOT WASTE YOUR TIME WITH TRI CITY TAXI. read more

Dont count on them coming. I called an 45minutes before I needed to be picked up - The guy said they would come - normal stuff. I called them 35min later - he responds "Oh, that's what it is. The other guy thought the whole night shift was comin in. I didnt' have a number for you. " I cancelled the cab since I would not get to pick my car up from the shop and what did the creep do....HUNG UP ON ME. OMG. So, if you NEED a cab - best look elsewhere cause they may - or may not - send one. read more

Just had a horrible experience with this cab company. Apparently once you leave the town of Peabody, they jack up the prices to where it is ridiculous...went less than 4 miles for $14.50...I suggest you take North Shore Taxi, less money and not rude!!! P.S. There answer to me was to hang up on me!! read more

The dispatchers were actually laughing at me when I called. Excuse me, but I work in customer service/hospitality and I wouldn't dream of that. All I asked was for my pick up to go home and I was laughed at? What was so funny. Never using them again. Use sunshine taxi. They're awesome and friendly. read more

Such a great, hardworking staff! Took a cab into Boston last night for a dinner party and was right on time! The driver did his best to avoid all sorts of traffic and got me to the restaurant right on time! Definitely recommend them to anyone in need of a cab! read more

I've used Tri-City Taxi services for well over a year now, with insane frequency. Now, it's October in Salem and I don't have a car. I work in Salem and live in Peabody, but I have not only been treated as a burden to the drivers, but last Friday when my boyfriend and I needed a ride home from work because we had fallen ill, I called my most trusted cab service, Tri-City. I gave the dispatcher my address and before I could finish telling them where I needed to go, they scoffed and told me "Oh no, we're not going into downtown Salem. Bye" and hung up on me. This taxi service REALLY needs to get their ducks in a row. read more

Never showed up to pick me up for Logan Express this morning even though I called to confirm yesterday, be careful if you decide to use this unreliable outfit read more

Tried to use this company yesterday. The dispatcher told me the cab would be there in a half hour. Apparently the cab showed up in about fifteen minutes, but didn't see me (I was waiting right at the entrance of the restaurant he was supposed to pick me up at). He tried to call my cell, but somehow I didn't notice. He left without picking me up. After waiting another half hour, I called the dispatcher to ask about the cab. He told me the cab had tried to pick me up and that there weren't any cabs available anymore. At that point he just hung up. The low rating is not for failing to pick me up, but for hanging up and refusing to help a customer. read more

Tri city is beyond horrible, this pathetic woman that always answers the phone, always seems to have woken up on the wrong side of the bed... Never has a happy tone, always gives an attitude, even when asking a simple question like where the cab is because she said 20 minutes and 40 minutes has passed, and she has to be extremely rude. She clearly needs to find a new line of work, and shouldn't be working with answering the phone because she clearly lacks when it comes to phone etiquette, ill pay the extra couple bucks for North Shore taxi, because they actually know how to speak to their customers. read more

I don't even want to give them one star I wish I could give them a no star rating that's how terrible they are. Their dispatcher is ALWAYS rude to me, I am 24 but have a younger sounding voice so he seems to think it's okay to talk down to me. I called there once when I was at a laundry mat with my sister and young niece and said I needed a cab in about 20 minutes, the dispatcher proceeded to tell me it was coming in 10 and he slammed the phone down...another time it was me and my 2 sisters in the car at the grocery store, waiting for a cab to show, we put all our groceries in it and all 3 of us got in the back. The cab driver then proceeds to go and pick up 2 more people who definitely wouldn't fit in the car! there were already 3 of us in the taxi, the other women looked pissed because they had been waiting and they refused to get in the car and they had to repeatedly tell the cab driver to go away... and the last straw with this terrible cab company was St. Patricks Day, we called and asked them if they would pick up from lynn because we were going to be drinking and couldn't drive home, so a taxi was the responsible thing to do. They told us yes and gave us a price, it's around 1 that night we call, the dispatcher YELLS! "we don't pick up from lynn!" bull! we got an estimate on how much it was going to cost that day, so we were left stuck in lynn with no ride for a while, we had someone else call because I had and I was a female! and this dispatcher has no respect, so my brother called and the same thing... this is a terrible company run by an asshole, and even more inept employees who do nothing but complain about the dispatcher too! I would never in my life recommend them again. I ended up using Toms Taxi out of lynn and the driver was much nicer than any of the cab drivers from tri-city had ever been. Oh and I almost forgot! My mom once left her cell in their cab and she called the driver back right away, they were going to bring it to her no problem UNTIL the dispatcher got involved and said she could only get it back if she paid the driver the fare back to her house...even though the driver said he had no problem just running it back to her...resulting in my mom having to call the Police and go and pick it up at the office in Peabody, again...if you're ever in Salem DON'T use this cab company. They are terrible. read more