I am so incredibly grateful for this emergency vet and everyone who helped my dog. I came in during a very stressful and scary situation, and the staff were so kind, compassionate, and understanding. The vet took the time to treat my dog, make sure she was okay, and even sent us home with the medications she needed.. I truly cannot express how much that kindness meant to me as I'm going through a rough time When you're worried about your fur baby, having a vet who genuinely cares and goes above and beyond makes such a difference. The vet was absolutely wonderful, and I am so thankful for the compassion and care they showed us. Thank you so much for helping my baby when we needed it most. I will never forget your kindness. read more

Veterinary Emergency Group - My baby Luna - Emergency Pet Hospital Near Me - San Jose, California

We had a scary experience when our fur baby swallowed a sock, but this emergency pet hospital took such good care of him. He stayed for 24 hours, and we felt confident knowing he was in capable hands. The facility was clean and professional, and the vets and staff were caring, knowledgeable, and clearly dedicated to what they do. They kept our pet safe and well cared for throughout his stay, which gave us peace of mind during a stressful situation. We're so grateful for the excellent care they provided and would definitely recommend them to anyone needing emergency care for their pet! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

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Took my 2 pound boy here due to some vomiting he was experiencing and right off the jump, they were amazing. They immediately tended to the fact that my babies were getting slightly anxious and vocal, so they offered me a spot in a quiet and separate room. It was a super sweet gesture and such a great starter and setup for how the rest of our visit went down!! Everyone greeted me with such kindness, professionalism, and enthusiasm- I swear I heard "If you need anything at all just pop your head out" like 5+ times and it was overall fantastic. Dr. Cook was kind, great listener (had beautiful eyes, if I'm being honest :D), straight to the point, and understood both my baby's health concerns and financial concerns- which she executed perfectly and accommodated gracefully. My babies are teeny tiny, and the way everyone gushed over them, and the way they handled them made me feel so safe. Never once did I even question if they knew what they were doing. BIG APPLAUSES!!!! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

We went in for our dogs severe gastro symptoms and I had no idea what to expect. The team tended to our every question and were accommodating including asking us if we needed something to drink and showed us to where the restrooms were, like they were hosting us. Dr. Molly was very thorough and explained the situation with our dog (acute pancreatitis :( and Kayleigh was our nurse tech who was awesome and also super knowledgeable. The space is clean and it's fully staffed and the team works so well with eachother and you can tell they massively respect eachother and actually like eachother too. Our dog is home still sick but we have all the meds we need and we pray she gets better. I'm glad they were there for us when we needed our dog evaluated. Lola thanks you all read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

*First time experience* Review for a Cat Believe the reviews, this place is phenomenal! While I hope all of our fur babies will never need to come here, sometimes things happen and unexpectedly. I want to be transparent that I was at SAGE earlier in the day-- let's just say I don't like the route they wanted to go and I went to VEG few hours later. As we know, cats are masters at hiding pain and discomfort. The below review was from July 15, 9pm at night. My 5 1/2 cat Bebe's symptoms: 1. Not eating or drinking and it was 95 degrees 2. No potty at all (I have a litter robot, plus two other cats) I brought her in after 15 hours of these symptoms. A bit "quickly" but as I mentioned it was hot out and my girl LOVES food. About the vet: I called beforehand, very nice gentleman answered, didn't rush me, didn't treat me like another number in the queue. I also want to call out, no AI crap! A real human answered when I called I didn't have to select "press 7" etc. I arrived about 20 mins after the call and was greeted warmly by the front desk. Extremely clean place, coffee and tea bar, freshly baked cookies! We were promptly given a room and Dr Molly came in within 15 mins of our arrival after the nurse took vitals. Dr Molly is a pure assets to this vet. Before she started talking, she sat down on the ground to not overwhelm my cat. Her voice is very sweet, she understood my concern and gently got Bebe comfortable. Treated her like a little scared child vs just some animal with no feelings. She got to Bebe's level vs throwing her on the metal table. Dr Molly listened to every little trivial thing I said about the past 24 hours because I wanted to be transparent and she determined we should do an x ray and blood work. I was promptly given the link via phone to pay + outline of costs, clear! I did have to wait about 2 hours for results of the xray due to the hour I was there (9pm to midnight), the results were sent out for review. I received them back and they are the clearest x rays I've ever seen, better than a human hospital, seriously. They send you a live link to download them too. Diagnosis: she came back in, same calm voice vs the chaos she had in the vet (few emergencies popped up with dogs) while I was waiting. She gave Bebe fluids and anti nausea injection and an antibiotic injection. I got home 1am and she started eating! I couldn't believe it. Her red blood cells were a bit high (inflammation), thank god no blockages. What I think was wrong: we had a little stress when I got home with a big box and she ran between my legs and got stressed running into them + the door slammed same time she got freaked out running into my legs hard. read more

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It's never a good thing when you have to take one of your fur babies to a vet ER. Unfortunately my puppy ate a grape & I went into full panic mode. This place was the closest to my house, so I rushed here. From the front desk to triage to when the doctor finally spoke to me, everyone made me feel a little more calm. This is an emergency clinic, so they will go by which patient is more of an emergency & if your case isn't, then you may have to wait. They saw Paddy & did treatment right away. Induced vomiting, blood work, & fluids. We were here for only a few hours due to waiting for blood work results, but overall a good experience. The techs were all so great with my baby. Definitely recommend this place. read more

Veterinary Emergency Group - Waiting for her to throw up. - Emergency Pet Hospital Near Me - San Jose, California

Early this evening, we found a squirrel nest that had fallen from our palm tree in our backyard. We found two babies that also fell with the nest. One baby didn't make it. The other was still alive. The mom was not around, and I wanted to do what I could to save this baby. I was able to grab it and take it inside. I wrapped it in a kitchen towel and got our electric heating pad to help keep it warm. I called the Peninsula Humane Society, but they were closed. They do partner with the Veterinary Emergency Group in San Jose, which is open 24 hours. I called them and explained that I had a baby squirrel that fell from our palm. They said I could bring in the baby squirrel, and they will care for it until they are able to transport it to the Peninsula Humane Society & SPCA in the South Bay. I got the baby ready for transport. Since the hospital is about 30 minutes away, I had to find a way to keep it warm. The animal hospital recommended using a sock filled with rice and then microwaving it until it's warm. I followed their instructions, and it worked perfectly. I placed the warm rice-filled sock in a small box, put a small towel over it, and then placed the towel-wrapped baby on top of that. My husband drove us to the hospital. When we got there, I explained the situation to the staff. They had me fill out a form for my information and how I found this baby animal. They were very helpful and said they will take good care of the baby. I was so relieved that we were able to bring the baby squirrel here, where it will get the proper care it needs. read more

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For the sake of your pet... please take them elsewhere. We usually go to SAGE but VEG was closer. & I never want to "talk ill" of a bet clinic.l However, I've never in all my years working for veterinarians, and even as a client of pets who've seen many clinics in their life as they are over 14 years old-- I've never seen the extreme disregard for professionalism and quality of care as I witnessed when I brought my dog in. I'll start by saying, I was not the only client who saw this. I witnessed an owner trying to advocate for his dog who unfortunately passed not shortly after. RIP sweet pup! It was a busy night but I called ahead. I explained my dogs symptoms, SLUDGE symptoms. Once we arrived (6:00-6:30pm) we sat in the middle of the flow until passed midnight.. as my dog declined in their care. She was passing before my eyes. I wish I was told they were busy, I wish I would have known what I know now. At this point all we knew was that she ingested something. It was either 1. mushrooms or 2. Pesticides from the gardener. But my poor dog sat on their floor.. vomitting, unable to walk or lift her head out of her own drool or vomit.. started spewing bloody diarrhea. While the doctor keeps telling me we have to identify this mushroom. "I can't treat her if I don't know what for" were her exact words. I worked with poison control for a few hours and FINALLY identified it. This is somewhere around 10:00-11:00pm. After no immediate action for her treatment, I questioned the doctor if I needed to take her elsewhere because she was dying. It was heartbreaking to see her that way.. the smell was something I may never forget. She said they were finally starting treatment. We went back and forth because she was explaining liver enzymes which is yes very educational but per herself and poison control- her liver was not the concern. Her heart was. So with that information I wanted the clear picture of her treatment since we've waited hours for her to only worsen and I became more frustrated / direct with my questions. She explained that the treatment remains the same. So EKG, fluids, and monitoring with anti nausea meds.. So I was confused and confirmed with the doctor that identifying the mushroom did not change the treatment? She confirmed thats correct. However, poison control recommended a specific medication (that was added to the treatment but never administered) that would counter act the mushroom itself.. Atropine was what she needed. I finally was given the estimate as she advised it would be texted to me and I approved it immediately. I was not informed a following message for the payment would be sent. I actually overheard an employee talking to another employee "Bella's owners haven't paid". Which baffled me because i was ready to spend whatever cost to get my baby taken care of. I was just busy holding her out up so she didn't choke on her own drool or vomit.. and using towel after towel to clean her and the surrounding area up. :( Instead of just advising me that payment was needed, I overheard it from an employee talking among themselves. We immediately got on to pay of course but simple communication could have helped. Though, this did not impact the quality of treatment or the urgency like you would think. My partner put on her EKG and I had to ask for the charcoal to administer myself. They said she needed to be more alert.. but no efforts were being made to try to stabilize her more.. attaching why photos I did take which wasn't many. After staying with my dog the entire night and little improvement from the fluids. She was now drinking again and interested in food at around 6am. Right before discharge, I let them know that she was still dripping bloody diarrhea (because she lost control of her bowels hours ago). They said "that's fine and normal." Not even an hour after discharge she started showing all the same signs. We took her to SAGE where they were concerned with her current state. Started to not be coherent again and losing control of her bowels again. So we admitted her right then and there. It was hard because we just spent so much money at VEG for us to do the same thing with another clinic. I'm glad I did though because she received fluids, ekg again; but also finally got administered Atropine. I was told more than once that "she is an old dog" throughout our time there.. Regardless of age, I brought her there with trust that they would help. Always always advocate for your pet and honestly, if you can, take your pet elsewhere. Anywhere else. (Some of the techs were kind but unfortunately kindness was not enough during this situation but I do appreciate their attempt). read more

Veterinary Emergency Group - Charcoal - myself administering - Emergency Pet Hospital Near Me - San Jose, California

I personally do not want to speak ill of a Vet place. Not gonna lie, they were super nice but they could not tell that my cat was dying. We paid quite the pricy treatment and felt like we extremely miss lead. We took him to another vet for a check up and he was on the verge of passing. My cat passed 12 hours later in the care of a pet hospital. Even then he look so sickly I grabbed on the slightest sliver of hope. I took care of him over night and by the time we went to the another hospital he passed away peacefully. read more

I have been to VEG a few times in the past year, a couple times for my own pet's issues and one time to help a lost dog find its owner by scanning its microchip. Each time, I thought the front desk staff were compassionate and helpful, especially when they were helping us to track down the lost dog's owner. For the couple of times I came here for my own pet's issues, the vets who helped me were compassionate and informative. They took care of the situation at hand and provided me instructions with next steps. I did see a vet tech who was wearing wedge sandals in the treatment area, which I know is a no-no in human hospitals for safety and liability reasons. Not sure what was going on there, but it did make me double-take because I came from a healthcare background. Besides that, I thought the care I received here was satisfactory for my pet's condition at that time. I'm glad I have an emergency vet in the neighborhood I can go to if emergencies arise. read more

We received stellar care for our Great Pyrenees after he managed to eat part of a rawhide bone and developed a partial obstruction. The team treated him with such compassion, patience, and gentleness during a very stressful time for us. After monitoring and caring for him for about 8 hours, they felt comfortable sending him home, and we truly trusted their judgment and care. Thankfully, he bounced back beautifully and is now back to being his happy, fluffy self. We are incredibly grateful for the kindness and reassurance they gave both our pup and our family. read more

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Brought my dog in at 11pm since this was the only available vet that open. She had CHF and we noticed her breathing was getting muddy and panting. They kept my dog in an oxygen tank overnight and the next day advised us that she would not make it. I understand that vets advise humane euthanasia but they shouldn't guilt trip the patient's owners into it. Also please know how your pets act because vets and vet techs don't know them as much as you do! Our dog usually pants heavily and gets really anxious and the vets perceived it as her struggling to breathe and even kept advising us that euthanasia was the only way. We opted to bring her home and get a second opinion with her primary vet (who advised us that she was still bright and alert and needed treatment, not euthanasia!) Her primary vet also saw red flags with all the different medication she was given and obviously would cause her body to react negatively. We could have lost her that day to euthanasia but thank goodness we followed our instinct and brought her home. It's been 5 days now and she's starting to eat and drink and get her strength back. When it's time - they will let you know. Humane euthanasia is beneficial, yes. But know how your pets are and always get a second opinion if you're not sure! read more

I had no expectations when I was referred to VEG by my regular vet during an urgent visit today because all of our emergency vet visits in the South Bay had been terrible. The moment I stepped in, I immediately knew it was different. My cat had an accident on the way there so I went in first to ask for some gloves as I am used to him throwing up in the carrier and had all the cleaning supplies. The receptionist, Marisa, offered to help clean up & throw away the trash and even gave me a towel. I said no because I thought they were going to charge me cleaning fees like all the other vets do, and they didn't. Once we went in, we were welcome into the open area, which I really liked. I can see what everyone was doing and how the staff treated each other. They were joking around and helping each other out; it really showed me that they actually liked working there, and that makes a big difference in the veterinary industry. It was Dr. Lin who came to understand the situation and let me know there might be a little wait. Marisa then took my information while the vet tech, Ryan, assessed my cat. He was sweet with my cat. The whole process was calm and kind, and I was even offered beverage while we waited. Then Dr. Wickham came to be our assigned doctor. She sat on the floor and patiently let me walk through the whole situation. She prepared a room for us so my cat could try to use the litter box. The only thing I would say is the room wasn't the cleanest and had stains & hair on the couch and the counter, but I could only imagine how chaotic it gets and my positive experience there was enough to make up for it. Not too long after, Dr. Wickham performed ultrasound and walked me through potential solutions. She was attentive to the medical records I provided, and the important thing was she did NOT push me to get unnecessary work done. She was honest and transparent on what we should do as she prepared the estimate. She first suggested a couple things but after some thoughts, she even told us to not do it yet. I hate it when veterinarians suggest 100 things that are obviously unnecessary and can't tell me why I need it. Lastly, I am surprised to see they included the ultrasound in the visit flat rate and not as a separate item. They also extracted a urine sample from my cat and did charge me all the annoying disposable fees etc. It's always stressful when you bring your pets to emergency, but VEG truly made me feel like we were welcome and were safe to be treated. I will 100% recommend this place to everyone I know who has a pet. read more

Veterinary Emergency Group - They gave Brownie litter box while we waited! - Emergency Pet Hospital Near Me - San Jose, California

We came here in March for rapid breathing and the techs found out that our baby boy had HCM and drew fluid out of his lungs and pericardium, a condition common with Persians and maine coons, our Killua was both. They referred us to Apex Vet, a cardiology specialized clinic operated and opened by Dr. Block. We saw Dr. Block for two months afterwards and received amazing care, until our boy cut his tongue this Wednesday whilst rummaging through trash. Unfortunately the clopidogrel, the blood thinner that was administered alongside the stress proved to be very deadly. Thus he was rushed to the emergency which gave him anti nausea and pain controller. He was unable to swallow his torsemide and pimobedan which stopped his fluid build up from happening, and on Saturday at 3am, my siblings took him here, where he was given tests, and his condition was unsalvageable. They made a difficult decision to euthanize him and he fell asleep peacefully with the help of the vet. Thank you VEG, for helping with the cremation process, urn process, and euthanasia. It has been a painful day and a half to say the least, but we are incredibly grateful for your love and care. read more

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We brought in our 5 month old puppy because he ate an avocado pit! ALL the women that assisted with his care were AMAZING!!! They took great care of him and gave him medicine to puke it right out. We are so thankful for their help. If your pet is ever in need of an emergency (hopefully not) please don't hesitate and bring them here, they are in great hands. read more

I took my 8 yo cat, Luna, to VEG in April on a Saturday am as she had stopped eating and lost weight and she was hiding. It was a slow time so we were shown into a room right away. Xrays and bloodwork was ordered. When the bloodwork came back showing failing kidneys I was told that I could leave her for 48 hours to get her back to being ok. They gave her a prognosis of 1-2 years. That would have cost $9K. I did consider it but I sensed that she may never come home and I wanted her to die at home with her feline sisters close by. So I took her home for palliative care. The vet gave her subcutaneous liquids to help keep her hydrated and pain killers and appetite stimulant. I held her all weekend and made plans to have her euthanized the Monday afternoon. I had a couple of questions over the weekend that I called the vet and he answered promptly. And since the vet figured out what was wrong with Luna with bloodwork, the X-ray costs were reimbursed. No price gouging! This place is great! I also liked that she and I had a private room and I could see every procedure that was done to her. I would definitely go back with another pet for emergencies. I thank the VEG team for their compassion and empathy during that really difficult time. And Luna died in my arms surrounded by so much love that Monday am. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

Ok they take customer satisfaction seriously, so I appreciate so so much taking the time to hear me out with empathy and crediting back our consultation. Thank you VEG team. read more

Today, I lost my dearest honey boy, fancy pants, BoyBoy due to congestive heart failure. The entire staff at VEG was very caring, supportive and understanding. Dr. Cook did everything she could to alleviate my BoyBoy's pain and suffering. She was so understanding and patient with me and helped him transition the best possible way from our world to the next realm - whatever it may be. Thank you Dr. Cook, Tessa and the nurses who were by my BoyBoy's side with me in his journey. read more

Veterinary Emergency Group - My beautiful sweet BoyBoy - Emergency Pet Hospital Near Me - San Jose, California

I'd like to update my review because our experiences since our first visit have been completely different. We've needed emergency catheterization twice since then--once at 1:00 a.m. last week at the Palo Alto location and again this morning at 7:00 a.m. in San Jose. At Palo Alto, we saw Dr. Mangat. He quickly assessed my dog, and although we waited a short time while he finished caring for another patient, I always felt my pup was in capable hands. Dr. Mangat was attentive, compassionate, and took wonderful care of him. I'm incredibly grateful and would not hesitate to see him again. This morning at the San Jose location, we saw Dr. Lee. If I could give her 20 stars, I would. She and her team assessed my dog immediately and provided exceptional care. They were kind, efficient, and treated both my pup and me with genuine compassion. I would absolutely love to have Dr. Lee as my regular veterinarian. Looking back, I believe our first visit was simply a one-off experience, perhaps on an unusually difficult day. Based on these last two visits, my confidence in VEG has been completely restored. read more

Thorough and efficient doctors and techs. My new emergency spot for my dog. They sent me a Rex t before I went to there and filled out the info so it was quick check in. read more

Bringing a sick or dying pet to an animal ER is never really going to be a good experience. It's inherently miserable. But if the individuals you bring your furry friends to show compassion, patience, and understanding, the whole situation gets easier. I had to bring my Fiancé's cat here for her end of life procedure. Azrael was 20 years old! So she had a long life full of love. When we brought her in my family was in a very emotional state due to Azrael's physical state. It was obvious she was passing to all of us. When we arrived it was late at night. Probably around 11pm to midnight. It was a little odd walking in at first because I felt like I was just walking into the vet area where they were working. But once I flagged someone down they immediately snapped-to and called a couple doctors to assess our baby girl. They pretty quickly advised end of life, but they did offer to do any tests to see what exactly might be causing her passing, but we opted to let her rest because she was obviously just done. Once that decision was made they gave us our own room to spend time with her before the injection. They let us sit for as long as we wanted and when we decided we were ready they came to us to explain everything from afterlife care to the entire process and what could possibly happen during the procedure. All this while being very kind and patient with all of us. They offer several plans for afterlife from fairly cheap to more pricey depending on what you want to keep. We went for the top tier so we could keep her ashes and have several other momentos from her. 20 years is a long time to have a furry family member, so the girls were very attached. Thankfully the staff never made us feel silly for our consternation. They did give us as much of her fur that we wanted in vials. And also her whiskers. Very cool in our opinion because we love stuff like that. I would recommend this place for anyone that is in the same situation I was in. I haven't been for normal services but all staff I encountered during our visit were empathetic and polite. read more

Had a crazy and hectic week because my dog ate and chewed up a rubber ball (while with our dog sitter). Our girl needed surgery but VEG worked closely with our primary vet since they were the ones to do the surgery, but VEG took care of her before the surgery and for post op. The staff helping us was extremely helpful, caring, and friendly during this stressful time. Thank you all for explaining all of our options, what each treatment meant and the purpose, being upfront about the costs, answering our questions even after she was discharged, and for taking great care of our Naya girl. read more

I've had to bring my cat here twice now (once for an eye issue and second time because she bit at her spaying stitches) and each time went very well! They handled my Lucy with so much care, she is more comfortable with the vets here than at her primary vet and they were sooo helpful. They truly care about the animals who come in, as well as the pet owners who are probably feeling really anxious (me). I have left each visit with my Lucy feeling better and with advice that has helped me be a better pet owner! read more

Dear VEG Team, This was our second visit to VEG, and once again, we had an outstanding experience. My dog, Charlie, injured his paw, and Dr. Tiffany Lee has cared for him on both visits. She is amazing and along with the entire staff, has been incredibly dedicated, knowledgeable, and compassionate--I truly appreciate everything you do! I also want to give a special shoutout to Rob, the tech who assisted us. He was fantastic and so kind to Charlie, making the visit much less stressful for both of us. One thing I truly appreciate about VEG is the transparency and fairness in pricing. While emergency care can be costly depending on the situation, I have always felt that the charges were reasonable and necessary--no unnecessary tests or inflated costs. Unlike traditional vet practices, I love that VEG has an open floor plan, allowing us to stay with our pets the entire time rather than waiting anxiously while they're taken elsewhere. That level of trust and care makes a huge difference. If anyone is in need of emergency care for their pet, I highly recommend VEG over other options. Charlie was in the best hands, and I am so grateful for the care and attention he received. Thank you again for everything! read more

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Thank you for the compassionate care to my lovely Boba. Especially Dr. Werder, Lee and assistant Hailey, Evan, Tana. Please become veterinarians, you guys are amazing. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

Incredible staff and open all hours. They helped our guinea pig pass on. She passed before the euthanasia and they returned the cost of it. Professional, great customer service, and consoling thoughts. The memorium booklet is a nice touch in the waiting room. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

My little buddy was wheezing as he was trying to breathe the other night so I got on the ol interweb and looked up emergency vet's for birds near me and this one came up, I called them right away, the person on the phone sent a link to my phone to start the registration process and told me to come in right away. Within 10 minutes of us arriving they had us go in the back and started asking questions about are bird and his symptoms so that when the a vet is available she would have some information. After the questions they put our bird in an oxygen machine. I noticed immediately that my bird has was breathing better. After about a half hour we were able to see the vet where she did an examination and check my birdie's breathing. She said without an X-ray and blood work it would be hard to tell if it was an infection or something worse like cancer. The problem is, she would have to sedate the bird but because of my birds weak state, the sedation may slow his breathing and kill him. That was just not a risk I was willing to take so I asked if there was an antibiotic available assuming that it was a virus and not something worse. She said that she would send us home with antibiotics to give him twice a day for the next 10 days and to make an appointment with a vet that was a bird specialist. Bottom line is I really appreciate the care they gave to my little buddy and the willingness to allow for options not wanting to traumatize our bird. read more

Veterinary Emergency Group - Pickles is not feeling good - Emergency Pet Hospital Near Me - San Jose, California

My 13yr old male mix Maincoon was experiencing frequent trips to each of the litter boxes (we just moved) which typically means a UTI or possibly blocked. We normally go to Sage for emergencies but they were so busy so I decided to go to VEG asap since I wasn't sure if he was blocked. Staff was friendly, very nice, they keep you with your pet but we were in a room for around 3 hours (ER was not packed only maybe 2 or 3 other patients) and no litter box so after his x-ray he peed in their towel. Stressful for the cat and he is already stressed. Atari is not my first pet and I'm seasoned with previous pet cats having to visit the ER. They checked to see if he was blocked and thank goodness he wasn't. I explained his situation (kidney issues, recent UTI - maybe it did not clear) and also gave them access to his primary veterinary hospital (SCPH) and primary ER (Sage). The vet tech or doctor listened but I wasn't too confident in their assessment so I just wanted them to take some test (x-ray, blood, urine) for our primary vet, send me home with an antibiotic and gabapentin so he isn't in pain until they see what bacteria he has (urinalysis takes 3 days before results) and I'll give the results to his primary. I also informed them we were giving him SQs which helped his kidney values get better but they didn't want me to due to his heart murmur but they offered I have him hospitalized for a couple days so they can monitor him and give him SQs? He is already stressed out due to moving into a new home that is not an option. It took almost 1 hour to get him tested, back to the room with no litter so he pees on their towel (why didn't they put a litter in the room for after testing), nobody tells me we are waiting on his blood test results so we were in the room for another hour but I had to go out of the room to ask? They said they are comparing all the test results from his primary. I explain again about how he had a UTI the beginning of the month and finished his antibiotics maybe it did not clear but I kinda pushed they give us antibiotics until his results and give him SQs before we leave. After another hour I had to come out and say I have to go back to work (mind you the place was literally empty) so they do SQs in front of me and boy I was almost mad. I've given fluids and this was hard to watch. First they didn't position the cat correctly so when she put the needle in it wasn't stable, obviously the cat is uncomfortable so am I and water was leaking out he hardly received fluids smh. I wouldn't go back unless I had no choice and if I do I would definitely manage the time spent there especially if there's hardly any patients. This ER has good reviews maybe it was a bad day? Cost for visit, partial X-ray, blood test, urinalysis, sub q, gabapentin, Veraflox : $2100 (I have full coverage pet insurance). read more

Our dog had a very badly lacerated leg on a Sunday. The staff at VEG were great from when we walked in the door. Our dog was very agitated and they provided us with a private room. They sedated her in the private room and then gently carried her to where they performed surgery. They gently cleaned the blood out of her fur and shaved her. The cleaned her wounds with sterile saline and did a beautiful job of suturing her. The bandaging was awesome. They added a little cartoon of her accident. They revived her and gave her time to gently come around. At discharge everything was thoroughly explained to us. While I wish this had not happened I was immensely relived by everyone at VEG. I liked the communal nature of VEG because we got to talk with other pet owners. I loved how I could be present for my dog throughout the procedure. I can't recommend VEG enough. Thanks to Evan, Millie and Dr Spencer. read more

This is a 4.5‑star review. I brought my dog to VEG for vomiting, diarrhea, and shivering. I've been to this and the other location before and like their open‑space setup. When I first met Dr. Callagy, I was unsure because he looked very young, and I worried he might lack experience. My dog received IV fluids, an anti‑nausea injection, and probiotics. The next day, he was still straining and had blood in his diarrhea, which scared me. I called the clinic and spoke with Dr. Callagy, who was calm, reassuring, and explained that since my dog was still drinking and not vomiting, this could be part of the recovery process. He even suggested psyllium husk and explained how the insoluble fiber helps with diarrhea and can be used for future minor flare-ups. By day four, my dog finally started eating again. This episode was more serious than past ones, but Dr. Callagy's diagnosis was accurate, and he clearly knows what he's doing despite his young appearance. The half‑star deduction is because the discharge report wasn't sent until the next day. read more

VEG ER is wonderful. Tuesday, we were referred to VEG ER by our vet. We called in a panic. Our 6-year-old cat (a stray) had been attacked and had a major chest injury. We called and immediately they went into action. Unfortunately, i did not take names. VEG told us to get there ASAP, it was apparent the wound was fatal. VEG quickly put us in a private room, got us water. While taking our information, the doctor came in to examine our Pumpkin. She explained the procedure for euthanasia. Next a tech, very compassionately came in and explained again, and gave our Pumpkin a sedative. She left the room to give us time to say goodbye. Upon return she gentely lifted our sleeping boy and took him to complete the process. We are so impressed with their level of compassion and tenderness. read more

VEG Staff and Dr.Callay were exceptional during a difficult and emotional time for my senior rabbit's care. All were gentle and understanding and caring the throughout the visit. Dr. Callay was very thorough and gave his honest opinions. He was knowledgeable and trustworthy with my Ninja's care. She is alive because of him. Thanks all for your loving care. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

We had to sadly put our Cocker Spaniel down but the whole team in VEG took care of us. They were extremely helpful and understanding and made the process a little easier to bear. They were straightforward with the diagnoses and the steps that needed to be taken to make sure our girl was comfortable in her last moments. We had a wonderful team working with us and one in particular, Sarah, was down right amazing. The second we ran into their doors Sarah was there to comfort not only our dog but us as well. She was kind, empathetic and grieved with us. We want to thank everybody who had helped us and to Sarah who gave us such warm consolation during and after such a hard time. read more

Brought my Frenchie in for a swollen ear after vacation. The staff was upfront about costs and even suggested going to my regular vet to save money, but I decided to stay. Dr. Lin was great and clearly explained everything and handled my stubborn dog with care with her diagnosed ear infection. The open layout felt welcoming, and the bill was actually lower than I expected. They also offer 0% interest payment through Affirm, which was a nice surprise. My dog's already feeling better. I'd definitely come back if there's another emergency. read more

Veterinary Emergency Group - After the hospital. - Emergency Pet Hospital Near Me - San Jose, California

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We really appreciate Dr. Solomon's guidance, detailed explanation, and attentive care for our bunny. She explained specifically before every step which helps us better understand the situation for the quick decision. She also points out the potential risks, benefits, and other options considering the pet's health and our concerns. We really appreciate her and the whole team's support for making our bunny feel more comfortable. Honestly, it is so lucky to have someone who is honest, kind, and professional in the perspective of patients. To be frank, it's not economic option for the emergency situation, but definitely deserves to try to care our bunny here. Again, thanks to Dr. Solomon's kindness, we make a right decision to our bunny. BunBun is so lucky, so does our family. read more

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This staff here is absolutely phenomenal! They took care of both me and my boy while we were here: I brought my cat in because he had swallowed a sewing needle and the team got us in immediately, addressed concerns, understood my financial circumstances, and saved my baby! They let me be as involved as I wanted throughout the entire process and all staff were super kind and caring, consistently checking to make sure I was doing okay; even offering a small snack and beverage as we were there for many hours. You can tell the team loves animals and takes pride in the work that they do, and I felt at ease leaving my boy in their care over night. I can't thank the staff at VEG enough for saving my Mookie so we can have many more years together! read more

Veterinary Emergency Group - Patient Mookie after surgery - Emergency Pet Hospital Near Me - San Jose, California

I can't thank the staff enough for their kindness and compassion. From the moment we arrived, they supported me and showed such genuine care for my sweet pup, Peachy Dr. Molly Verder, Dr. Helen, and Dr. Spencer were especially incredible -- their warmth and empathy helped me through one of the hardest moments of my life. Peachy was hit by a car, and I was completely heartbroken and in shock. They not only took amazing care of her, but they also allowed me to stay overnight and even set up a bed for me in a separate room. Thanks to them, my baby is alive today. I am beyond grateful for everything they did. Truly lifesaving care with a human touch. read more

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The "during the crisis" experience was fine and even a highlight vs some of my other emergency medicine experiences, but the "after crisis" support when you have a serious concern regarding your pet is truly abysmal. I called at 3AM for an alleged 24x7 vet and was told I would be able to speak to a doctor "shortly". 1 hour later, I called back and was told the doctor was in emergency surgery. That would have been fine had I been informed of the delay. I have no problem with the concept of triage and more critical patients. Nobody bothered to take me off hold and tell me this. I then gave them my phone my number and they said the doctor would call me back. 5 hours later and no phone call from VEG San Jose, I call again. I am cut off and told I would be connected with a doctor immediately. 20 minutes later and no ability to speak with a doctor for the third time from VEG San Jose. Unfortunately, I had to go to VEG Palo Alto for continuity of care. VEG San Jose - shameful. Just shameful. read more

To Dr. huizar and the team, thank you so much for your kindness and dedication in helping Lucy through a successful surgery and saving my girl's life. I'm truly grateful. Lucy is recovering very well now and I can't thank you enough for your care and compassion. read more

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We came to Veterinary emergency group one night around 1 AM in the morning. My poor doggy has phimosis and his XX wouldnt retract. He was so uncomfortable. Luckily this vet is here. As soon as we got there, they greeted us and immediately asked about our situation. They work very quickly and was able to help with my dog in less than an hour. They really know what they're doing and I definitely recommend this place if you have a pet emergency! read more