*First time experience* Review for a Cat Believe the reviews, this place is phenomenal! While I hope all of our fur babies will never need to come here, sometimes things happen and unexpectedly. I want to be transparent that I was at SAGE earlier in the day-- let's just say I don't like the route they wanted to go and I went to VEG few hours later. As we know, cats are masters at hiding pain and discomfort. The below review was from July 15, 9pm at night. My 5 1/2 cat Bebe's symptoms: 1. Not eating or drinking and it was 95 degrees 2. No potty at all (I have a litter robot, plus two other cats) I brought her in after 15 hours of these symptoms. A bit "quickly" but as I mentioned it was hot out and my girl LOVES food. About the vet: I called beforehand, very nice gentleman answered, didn't rush me, didn't treat me like another number in the queue. I also want to call out, no AI crap! A real human answered when I called I didn't have to select "press 7" etc. I arrived about 20 mins after the call and was greeted warmly by the front desk. Extremely clean place, coffee and tea bar, freshly baked cookies! We were promptly given a room and Dr Molly came in within 15 mins of our arrival after the nurse took vitals. Dr Molly is a pure assets to this vet. Before she started talking, she sat down on the ground to not overwhelm my cat. Her voice is very sweet, she understood my concern and gently got Bebe comfortable. Treated her like a little scared child vs just some animal with no feelings. She got to Bebe's level vs throwing her on the metal table. Dr Molly listened to every little trivial thing I said about the past 24 hours because I wanted to be transparent and she determined we should do an x ray and blood work. I was promptly given the link via phone to pay + outline of costs, clear! I did have to wait about 2 hours for results of the xray due to the hour I was there (9pm to midnight), the results were sent out for review. I received them back and they are the clearest x rays I've ever seen, better than a human hospital, seriously. They send you a live link to download them too. Diagnosis: she came back in, same calm voice vs the chaos she had in the vet (few emergencies popped up with dogs) while I was waiting. She gave Bebe fluids and anti nausea injection and an antibiotic injection. I got home 1am and she started eating! I couldn't believe it. Her red blood cells were a bit high (inflammation), thank god no blockages. What I think was wrong: we had a little stress when I got home with a big box and she ran between my legs and got stressed running into them + the door slammed same time she got freaked out running into my legs hard. read more

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Brought my dog in at 11pm since this was the only available vet that open. She had CHF and we noticed her breathing was getting muddy and panting. They kept my dog in an oxygen tank overnight and the next day advised us that she would not make it. I understand that vets advise humane euthanasia but they shouldn't guilt trip the patient's owners into it. Also please know how your pets act because vets and vet techs don't know them as much as you do! Our dog usually pants heavily and gets really anxious and the vets perceived it as her struggling to breathe and even kept advising us that euthanasia was the only way. We opted to bring her home and get a second opinion with her primary vet (who advised us that she was still bright and alert and needed treatment, not euthanasia!) Her primary vet also saw red flags with all the different medication she was given and obviously would cause her body to react negatively. We could have lost her that day to euthanasia but thank goodness we followed our instinct and brought her home. It's been 5 days now and she's starting to eat and drink and get her strength back. When it's time - they will let you know. Humane euthanasia is beneficial, yes. But know how your pets are and always get a second opinion if you're not sure! read more

We received stellar care for our Great Pyrenees after he managed to eat part of a rawhide bone and developed a partial obstruction. The team treated him with such compassion, patience, and gentleness during a very stressful time for us. After monitoring and caring for him for about 8 hours, they felt comfortable sending him home, and we truly trusted their judgment and care. Thankfully, he bounced back beautifully and is now back to being his happy, fluffy self. We are incredibly grateful for the kindness and reassurance they gave both our pup and our family. read more

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It's never a good thing when you have to take one of your fur babies to a vet ER. Unfortunately my puppy ate a grape & I went into full panic mode. This place was the closest to my house, so I rushed here. From the front desk to triage to when the doctor finally spoke to me, everyone made me feel a little more calm. This is an emergency clinic, so they will go by which patient is more of an emergency & if your case isn't, then you may have to wait. They saw Paddy & did treatment right away. Induced vomiting, blood work, & fluids. We were here for only a few hours due to waiting for blood work results, but overall a good experience. The techs were all so great with my baby. Definitely recommend this place. read more

Veterinary Emergency Group - Waiting for her to throw up. - Emergency Pet Hospital Near Me - San Jose, California

Early this evening, we found a squirrel nest that had fallen from our palm tree in our backyard. We found two babies that also fell with the nest. One baby didn't make it. The other was still alive. The mom was not around, and I wanted to do what I could to save this baby. I was able to grab it and take it inside. I wrapped it in a kitchen towel and got our electric heating pad to help keep it warm. I called the Peninsula Humane Society, but they were closed. They do partner with the Veterinary Emergency Group in San Jose, which is open 24 hours. I called them and explained that I had a baby squirrel that fell from our palm. They said I could bring in the baby squirrel, and they will care for it until they are able to transport it to the Peninsula Humane Society & SPCA in the South Bay. I got the baby ready for transport. Since the hospital is about 30 minutes away, I had to find a way to keep it warm. The animal hospital recommended using a sock filled with rice and then microwaving it until it's warm. I followed their instructions, and it worked perfectly. I placed the warm rice-filled sock in a small box, put a small towel over it, and then placed the towel-wrapped baby on top of that. My husband drove us to the hospital. When we got there, I explained the situation to the staff. They had me fill out a form for my information and how I found this baby animal. They were very helpful and said they will take good care of the baby. I was so relieved that we were able to bring the baby squirrel here, where it will get the proper care it needs. read more

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For the sake of your pet... please take them elsewhere. We usually go to SAGE but VEG was closer. & I never want to "talk ill" of a bet clinic.l However, I've never in all my years working for veterinarians, and even as a client of pets who've seen many clinics in their life as they are over 14 years old-- I've never seen the extreme disregard for professionalism and quality of care as I witnessed when I brought my dog in. I'll start by saying, I was not the only client who saw this. I witnessed an owner trying to advocate for his dog who unfortunately passed not shortly after. RIP sweet pup! It was a busy night but I called ahead. I explained my dogs symptoms, SLUDGE symptoms. Once we arrived (6:00-6:30pm) we sat in the middle of the flow until passed midnight.. as my dog declined in their care. She was passing before my eyes. I wish I was told they were busy, I wish I would have known what I know now. At this point all we knew was that she ingested something. It was either 1. mushrooms or 2. Pesticides from the gardener. But my poor dog sat on their floor.. vomitting, unable to walk or lift her head out of her own drool or vomit.. started spewing bloody diarrhea. While the doctor keeps telling me we have to identify this mushroom. "I can't treat her if I don't know what for" were her exact words. I worked with poison control for a few hours and FINALLY identified it. This is somewhere around 10:00-11:00pm. After no immediate action for her treatment, I questioned the doctor if I needed to take her elsewhere because she was dying. It was heartbreaking to see her that way.. the smell was something I may never forget. She said they were finally starting treatment. We went back and forth because she was explaining liver enzymes which is yes very educational but per herself and poison control- her liver was not the concern. Her heart was. So with that information I wanted the clear picture of her treatment since we've waited hours for her to only worsen and I became more frustrated / direct with my questions. She explained that the treatment remains the same. So EKG, fluids, and monitoring with anti nausea meds.. So I was confused and confirmed with the doctor that identifying the mushroom did not change the treatment? She confirmed thats correct. However, poison control recommended a specific medication (that was added to the treatment but never administered) that would counter act the mushroom itself.. Atropine was what she needed. I finally was given the estimate as she advised it would be texted to me and I approved it immediately. I was not informed a following message for the payment would be sent. I actually overheard an employee talking to another employee "Bella's owners haven't paid". Which baffled me because i was ready to spend whatever cost to get my baby taken care of. I was just busy holding her out up so she didn't choke on her own drool or vomit.. and using towel after towel to clean her and the surrounding area up. :( Instead of just advising me that payment was needed, I overheard it from an employee talking among themselves. We immediately got on to pay of course but simple communication could have helped. Though, this did not impact the quality of treatment or the urgency like you would think. My partner put on her EKG and I had to ask for the charcoal to administer myself. They said she needed to be more alert.. but no efforts were being made to try to stabilize her more.. attaching why photos I did take which wasn't many. After staying with my dog the entire night and little improvement from the fluids. She was now drinking again and interested in food at around 6am. Right before discharge, I let them know that she was still dripping bloody diarrhea (because she lost control of her bowels hours ago). They said "that's fine and normal." Not even an hour after discharge she started showing all the same signs. We took her to SAGE where they were concerned with her current state. Started to not be coherent again and losing control of her bowels again. So we admitted her right then and there. It was hard because we just spent so much money at VEG for us to do the same thing with another clinic. I'm glad I did though because she received fluids, ekg again; but also finally got administered Atropine. I was told more than once that "she is an old dog" throughout our time there.. Regardless of age, I brought her there with trust that they would help. Always always advocate for your pet and honestly, if you can, take your pet elsewhere. Anywhere else. (Some of the techs were kind but unfortunately kindness was not enough during this situation but I do appreciate their attempt). read more

Veterinary Emergency Group - Charcoal - myself administering - Emergency Pet Hospital Near Me - San Jose, California

I personally do not want to speak ill of a Vet place. Not gonna lie, they were super nice but they could not tell that my cat was dying. We paid quite the pricy treatment and felt like we extremely miss lead. We took him to another vet for a check up and he was on the verge of passing. My cat passed 12 hours later in the care of a pet hospital. Even then he look so sickly I grabbed on the slightest sliver of hope. I took care of him over night and by the time we went to the another hospital he passed away peacefully. read more

I have been to VEG a few times in the past year, a couple times for my own pet's issues and one time to help a lost dog find its owner by scanning its microchip. Each time, I thought the front desk staff were compassionate and helpful, especially when they were helping us to track down the lost dog's owner. For the couple of times I came here for my own pet's issues, the vets who helped me were compassionate and informative. They took care of the situation at hand and provided me instructions with next steps. I did see a vet tech who was wearing wedge sandals in the treatment area, which I know is a no-no in human hospitals for safety and liability reasons. Not sure what was going on there, but it did make me double-take because I came from a healthcare background. Besides that, I thought the care I received here was satisfactory for my pet's condition at that time. I'm glad I have an emergency vet in the neighborhood I can go to if emergencies arise. read more

Thorough and efficient doctors and techs. My new emergency spot for my dog. They sent me a Rex t before I went to there and filled out the info so it was quick check in. read more

We brought in our 5 month old puppy because he ate an avocado pit! ALL the women that assisted with his care were AMAZING!!! They took great care of him and gave him medicine to puke it right out. We are so thankful for their help. If your pet is ever in need of an emergency (hopefully not) please don't hesitate and bring them here, they are in great hands. read more

Ok they take customer satisfaction seriously, so I appreciate so so much taking the time to hear me out with empathy and crediting back our consultation. Thank you VEG team. read more

Today, I lost my dearest honey boy, fancy pants, BoyBoy due to congestive heart failure. The entire staff at VEG was very caring, supportive and understanding. Dr. Cook did everything she could to alleviate my BoyBoy's pain and suffering. She was so understanding and patient with me and helped him transition the best possible way from our world to the next realm - whatever it may be. Thank you Dr. Cook, Tessa and the nurses who were by my BoyBoy's side with me in his journey. read more

Veterinary Emergency Group - My beautiful sweet BoyBoy - Emergency Pet Hospital Near Me - San Jose, California

I had no expectations when I was referred to VEG by my regular vet during an urgent visit today because all of our emergency vet visits in the South Bay had been terrible. The moment I stepped in, I immediately knew it was different. My cat had an accident on the way there so I went in first to ask for some gloves as I am used to him throwing up in the carrier and had all the cleaning supplies. The receptionist, Marisa, offered to help clean up & throw away the trash and even gave me a towel. I said no because I thought they were going to charge me cleaning fees like all the other vets do, and they didn't. Once we went in, we were welcome into the open area, which I really liked. I can see what everyone was doing and how the staff treated each other. They were joking around and helping each other out; it really showed me that they actually liked working there, and that makes a big difference in the veterinary industry. It was Dr. Lin who came to understand the situation and let me know there might be a little wait. Marisa then took my information while the vet tech, Ryan, assessed my cat. He was sweet with my cat. The whole process was calm and kind, and I was even offered beverage while we waited. Then Dr. Wickham came to be our assigned doctor. She sat on the floor and patiently let me walk through the whole situation. She prepared a room for us so my cat could try to use the litter box. The only thing I would say is the room wasn't the cleanest and had stains & hair on the couch and the counter, but I could only imagine how chaotic it gets and my positive experience there was enough to make up for it. Not too long after, Dr. Wickham performed ultrasound and walked me through potential solutions. She was attentive to the medical records I provided, and the important thing was she did NOT push me to get unnecessary work done. She was honest and transparent on what we should do as she prepared the estimate. She first suggested a couple things but after some thoughts, she even told us to not do it yet. I hate it when veterinarians suggest 100 things that are obviously unnecessary and can't tell me why I need it. Lastly, I am surprised to see they included the ultrasound in the visit flat rate and not as a separate item. They also extracted a urine sample from my cat and did charge me all the annoying disposable fees etc. It's always stressful when you bring your pets to emergency, but VEG truly made me feel like we were welcome and were safe to be treated. I will 100% recommend this place to everyone I know who has a pet. read more

Veterinary Emergency Group - They gave Brownie litter box while we waited! - Emergency Pet Hospital Near Me - San Jose, California

We came here in March for rapid breathing and the techs found out that our baby boy had HCM and drew fluid out of his lungs and pericardium, a condition common with Persians and maine coons, our Killua was both. They referred us to Apex Vet, a cardiology specialized clinic operated and opened by Dr. Block. We saw Dr. Block for two months afterwards and received amazing care, until our boy cut his tongue this Wednesday whilst rummaging through trash. Unfortunately the clopidogrel, the blood thinner that was administered alongside the stress proved to be very deadly. Thus he was rushed to the emergency which gave him anti nausea and pain controller. He was unable to swallow his torsemide and pimobedan which stopped his fluid build up from happening, and on Saturday at 3am, my siblings took him here, where he was given tests, and his condition was unsalvageable. They made a difficult decision to euthanize him and he fell asleep peacefully with the help of the vet. Thank you VEG, for helping with the cremation process, urn process, and euthanasia. It has been a painful day and a half to say the least, but we are incredibly grateful for your love and care. read more

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Bringing a sick or dying pet to an animal ER is never really going to be a good experience. It's inherently miserable. But if the individuals you bring your furry friends to show compassion, patience, and understanding, the whole situation gets easier. I had to bring my Fiancé's cat here for her end of life procedure. Azrael was 20 years old! So she had a long life full of love. When we brought her in my family was in a very emotional state due to Azrael's physical state. It was obvious she was passing to all of us. When we arrived it was late at night. Probably around 11pm to midnight. It was a little odd walking in at first because I felt like I was just walking into the vet area where they were working. But once I flagged someone down they immediately snapped-to and called a couple doctors to assess our baby girl. They pretty quickly advised end of life, but they did offer to do any tests to see what exactly might be causing her passing, but we opted to let her rest because she was obviously just done. Once that decision was made they gave us our own room to spend time with her before the injection. They let us sit for as long as we wanted and when we decided we were ready they came to us to explain everything from afterlife care to the entire process and what could possibly happen during the procedure. All this while being very kind and patient with all of us. They offer several plans for afterlife from fairly cheap to more pricey depending on what you want to keep. We went for the top tier so we could keep her ashes and have several other momentos from her. 20 years is a long time to have a furry family member, so the girls were very attached. Thankfully the staff never made us feel silly for our consternation. They did give us as much of her fur that we wanted in vials. And also her whiskers. Very cool in our opinion because we love stuff like that. I would recommend this place for anyone that is in the same situation I was in. I haven't been for normal services but all staff I encountered during our visit were empathetic and polite. read more

Had a crazy and hectic week because my dog ate and chewed up a rubber ball (while with our dog sitter). Our girl needed surgery but VEG worked closely with our primary vet since they were the ones to do the surgery, but VEG took care of her before the surgery and for post op. The staff helping us was extremely helpful, caring, and friendly during this stressful time. Thank you all for explaining all of our options, what each treatment meant and the purpose, being upfront about the costs, answering our questions even after she was discharged, and for taking great care of our Naya girl. read more

My dog was unable to urinate and had a full bladder - was shaking in discomfort. We went in and the vet didn't even look our way. She was chatting with another person. Then went and sat at her computer for a long time, then went to chat with an employee who arrived. Then back to computer. I was shocked and ready to leave. She finally attended to my pup. I thought, maybe I'm wrong - maybe its not as serious as I thought. Nope. It is considered life threatening! From AV Vet Center: An inability to urinate with a full bladder is a life-threatening emergency. If the bladder cannot empty, urine backs up into the kidneys, causing a rapid build-up of toxins and dangerous changes in blood salt levels. Without quick relief, the bladder can rupture, or the dog can die from kidney failure and heart problems. read more

I've had to bring my cat here twice now (once for an eye issue and second time because she bit at her spaying stitches) and each time went very well! They handled my Lucy with so much care, she is more comfortable with the vets here than at her primary vet and they were sooo helpful. They truly care about the animals who come in, as well as the pet owners who are probably feeling really anxious (me). I have left each visit with my Lucy feeling better and with advice that has helped me be a better pet owner! read more

Incredible staff and open all hours. They helped our guinea pig pass on. She passed before the euthanasia and they returned the cost of it. Professional, great customer service, and consoling thoughts. The memorium booklet is a nice touch in the waiting room. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

Dear VEG Team, This was our second visit to VEG, and once again, we had an outstanding experience. My dog, Charlie, injured his paw, and Dr. Tiffany Lee has cared for him on both visits. She is amazing and along with the entire staff, has been incredibly dedicated, knowledgeable, and compassionate--I truly appreciate everything you do! I also want to give a special shoutout to Rob, the tech who assisted us. He was fantastic and so kind to Charlie, making the visit much less stressful for both of us. One thing I truly appreciate about VEG is the transparency and fairness in pricing. While emergency care can be costly depending on the situation, I have always felt that the charges were reasonable and necessary--no unnecessary tests or inflated costs. Unlike traditional vet practices, I love that VEG has an open floor plan, allowing us to stay with our pets the entire time rather than waiting anxiously while they're taken elsewhere. That level of trust and care makes a huge difference. If anyone is in need of emergency care for their pet, I highly recommend VEG over other options. Charlie was in the best hands, and I am so grateful for the care and attention he received. Thank you again for everything! read more

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Thank you for the compassionate care to my lovely Boba. Especially Dr. Werder, Lee and assistant Hailey, Evan, Tana. Please become veterinarians, you guys are amazing. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

VEG ER is wonderful. Tuesday, we were referred to VEG ER by our vet. We called in a panic. Our 6-year-old cat (a stray) had been attacked and had a major chest injury. We called and immediately they went into action. Unfortunately, i did not take names. VEG told us to get there ASAP, it was apparent the wound was fatal. VEG quickly put us in a private room, got us water. While taking our information, the doctor came in to examine our Pumpkin. She explained the procedure for euthanasia. Next a tech, very compassionately came in and explained again, and gave our Pumpkin a sedative. She left the room to give us time to say goodbye. Upon return she gentely lifted our sleeping boy and took him to complete the process. We are so impressed with their level of compassion and tenderness. read more

This is a 4.5‑star review. I brought my dog to VEG for vomiting, diarrhea, and shivering. I've been to this and the other location before and like their open‑space setup. When I first met Dr. Callagy, I was unsure because he looked very young, and I worried he might lack experience. My dog received IV fluids, an anti‑nausea injection, and probiotics. The next day, he was still straining and had blood in his diarrhea, which scared me. I called the clinic and spoke with Dr. Callagy, who was calm, reassuring, and explained that since my dog was still drinking and not vomiting, this could be part of the recovery process. He even suggested psyllium husk and explained how the insoluble fiber helps with diarrhea and can be used for future minor flare-ups. By day four, my dog finally started eating again. This episode was more serious than past ones, but Dr. Callagy's diagnosis was accurate, and he clearly knows what he's doing despite his young appearance. The half‑star deduction is because the discharge report wasn't sent until the next day. read more

My little buddy was wheezing as he was trying to breathe the other night so I got on the ol interweb and looked up emergency vet's for birds near me and this one came up, I called them right away, the person on the phone sent a link to my phone to start the registration process and told me to come in right away. Within 10 minutes of us arriving they had us go in the back and started asking questions about are bird and his symptoms so that when the a vet is available she would have some information. After the questions they put our bird in an oxygen machine. I noticed immediately that my bird has was breathing better. After about a half hour we were able to see the vet where she did an examination and check my birdie's breathing. She said without an X-ray and blood work it would be hard to tell if it was an infection or something worse like cancer. The problem is, she would have to sedate the bird but because of my birds weak state, the sedation may slow his breathing and kill him. That was just not a risk I was willing to take so I asked if there was an antibiotic available assuming that it was a virus and not something worse. She said that she would send us home with antibiotics to give him twice a day for the next 10 days and to make an appointment with a vet that was a bird specialist. Bottom line is I really appreciate the care they gave to my little buddy and the willingness to allow for options not wanting to traumatize our bird. read more

Veterinary Emergency Group - Pickles is not feeling good - Emergency Pet Hospital Near Me - San Jose, California

My 13yr old male mix Maincoon was experiencing frequent trips to each of the litter boxes (we just moved) which typically means a UTI or possibly blocked. We normally go to Sage for emergencies but they were so busy so I decided to go to VEG asap since I wasn't sure if he was blocked. Staff was friendly, very nice, they keep you with your pet but we were in a room for around 3 hours (ER was not packed only maybe 2 or 3 other patients) and no litter box so after his x-ray he peed in their towel. Stressful for the cat and he is already stressed. Atari is not my first pet and I'm seasoned with previous pet cats having to visit the ER. They checked to see if he was blocked and thank goodness he wasn't. I explained his situation (kidney issues, recent UTI - maybe it did not clear) and also gave them access to his primary veterinary hospital (SCPH) and primary ER (Sage). The vet tech or doctor listened but I wasn't too confident in their assessment so I just wanted them to take some test (x-ray, blood, urine) for our primary vet, send me home with an antibiotic and gabapentin so he isn't in pain until they see what bacteria he has (urinalysis takes 3 days before results) and I'll give the results to his primary. I also informed them we were giving him SQs which helped his kidney values get better but they didn't want me to due to his heart murmur but they offered I have him hospitalized for a couple days so they can monitor him and give him SQs? He is already stressed out due to moving into a new home that is not an option. It took almost 1 hour to get him tested, back to the room with no litter so he pees on their towel (why didn't they put a litter in the room for after testing), nobody tells me we are waiting on his blood test results so we were in the room for another hour but I had to go out of the room to ask? They said they are comparing all the test results from his primary. I explain again about how he had a UTI the beginning of the month and finished his antibiotics maybe it did not clear but I kinda pushed they give us antibiotics until his results and give him SQs before we leave. After another hour I had to come out and say I have to go back to work (mind you the place was literally empty) so they do SQs in front of me and boy I was almost mad. I've given fluids and this was hard to watch. First they didn't position the cat correctly so when she put the needle in it wasn't stable, obviously the cat is uncomfortable so am I and water was leaking out he hardly received fluids smh. I wouldn't go back unless I had no choice and if I do I would definitely manage the time spent there especially if there's hardly any patients. This ER has good reviews maybe it was a bad day? Cost for visit, partial X-ray, blood test, urinalysis, sub q, gabapentin, Veraflox : $2100 (I have full coverage pet insurance). read more

VEG Staff and Dr.Callay were exceptional during a difficult and emotional time for my senior rabbit's care. All were gentle and understanding and caring the throughout the visit. Dr. Callay was very thorough and gave his honest opinions. He was knowledgeable and trustworthy with my Ninja's care. She is alive because of him. Thanks all for your loving care. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

I just want to say that my experience with veterinarian Kelly Lin was traumatizing to say the least. I brought Lucky in who is 15 years old, he was unable to move and everytime he moved his body, his eyes would not cooperate. He was not coherent and I wasn't sure what was wrong with my baby. He's old but doing pretty good for his age, I thought. I brought him in immediately hoping for an answer. I was distraught not knowing how to act, what to say or ask besides "Is he ok?". To what Kelly responded with "You brought him almost dead so no we are trying to keep him alive right now". This response made me feel as if it was my fault, I felt no reassurance from someone who's supposed to help save pets' lives. This was the most heartbreaking moment I've ever felt in my life, something that I do not wish on anyone. I love my dog dearly, he's been with me all my life. I am now 23 years old and I've had him since I was 8. I stood there praying that my baby would be ok and that he would be coming home with me that night. I asked what we are doing every procedure that was done on him. Kelly almost confused the dosage for his weight (he's really small) & I asked what's the normal bpm, it didn't seem like she knew for his size. I didn't feel any sort of trust while she handled Lucky. I was so worried and concerned for him while trying to keep my composure knowing that this could be the last time I would see him and it was. In the end, Kelly Lin told me she doesn't know what's wrong with him besides him being brain dead and it was either to put him down or pay 15k to keep him there over night. She said putting him down would be the best option. I was shocked because he is the most energetic and outgoing chihuahua I know, this happened out of nowhere. Till this day I still don't know why he's brain dead. I did not expect to have to put him down the day I brought him for help. I was just staring at my baby's last moments while the nurse pumped air to keep him alive. I couldn't believe I had to let him go, I wanted closure and I was in denial, I still am. I thought I would be able to get closure from Kelly. Few moments passed by as I was still trying to make my decision, Kelly came over upset asking "What's the hold up!". That hurt me deeply, this is my entire world coming to the end. My mom had washed all his blankets and clothes that he got dirty before we took him to the vet. I didn't have any traces of him left and all I could think of was his paw prints. I didn't want to let him suffer for much longer but I knew I wanted something while he was still breathing. I sobbed and said "I want his paw prints". To what Kelly responded with "Okay you're be irrational right now". This broke me. I cried while telling her "You are not being empathetic". I have never felt so dismissed, so low and shocked in my life. She rushed us into making the decision, till this day I don't even know if I made the right decision. What if he was still able to live, I would never know because she never gave me clear closure. What if I brought him to a different doctor, would he still be here today? I will never know. While putting dogs down may be something that she is desensitized to, this is not how you handle someone's emotions. I am leaving this message to prevent anyone from going through this emotional distress that I felt with this veterinarian. I hope she learns from this experience, develops more empathy, has better professionalism and pick better word choices. Being a field where emotions are high, this is not how you handle a situation like this. I am extremely sad, it felt like I was almost forced and pressured into putting my baby down. I love him so much and the only closure I can get now is expressing how I feel and hoping that he is in a better place. read more

Brought my Frenchie in for a swollen ear after vacation. The staff was upfront about costs and even suggested going to my regular vet to save money, but I decided to stay. Dr. Lin was great and clearly explained everything and handled my stubborn dog with care with her diagnosed ear infection. The open layout felt welcoming, and the bill was actually lower than I expected. They also offer 0% interest payment through Affirm, which was a nice surprise. My dog's already feeling better. I'd definitely come back if there's another emergency. read more

Veterinary Emergency Group - After the hospital. - Emergency Pet Hospital Near Me - San Jose, California

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To Dr. huizar and the team, thank you so much for your kindness and dedication in helping Lucy through a successful surgery and saving my girl's life. I'm truly grateful. Lucy is recovering very well now and I can't thank you enough for your care and compassion. read more

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We really appreciate Dr. Solomon's guidance, detailed explanation, and attentive care for our bunny. She explained specifically before every step which helps us better understand the situation for the quick decision. She also points out the potential risks, benefits, and other options considering the pet's health and our concerns. We really appreciate her and the whole team's support for making our bunny feel more comfortable. Honestly, it is so lucky to have someone who is honest, kind, and professional in the perspective of patients. To be frank, it's not economic option for the emergency situation, but definitely deserves to try to care our bunny here. Again, thanks to Dr. Solomon's kindness, we make a right decision to our bunny. BunBun is so lucky, so does our family. read more

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This staff here is absolutely phenomenal! They took care of both me and my boy while we were here: I brought my cat in because he had swallowed a sewing needle and the team got us in immediately, addressed concerns, understood my financial circumstances, and saved my baby! They let me be as involved as I wanted throughout the entire process and all staff were super kind and caring, consistently checking to make sure I was doing okay; even offering a small snack and beverage as we were there for many hours. You can tell the team loves animals and takes pride in the work that they do, and I felt at ease leaving my boy in their care over night. I can't thank the staff at VEG enough for saving my Mookie so we can have many more years together! read more

Veterinary Emergency Group - Patient Mookie after surgery - Emergency Pet Hospital Near Me - San Jose, California

The "during the crisis" experience was fine and even a highlight vs some of my other emergency medicine experiences, but the "after crisis" support when you have a serious concern regarding your pet is truly abysmal. I called at 3AM for an alleged 24x7 vet and was told I would be able to speak to a doctor "shortly". 1 hour later, I called back and was told the doctor was in emergency surgery. That would have been fine had I been informed of the delay. I have no problem with the concept of triage and more critical patients. Nobody bothered to take me off hold and tell me this. I then gave them my phone my number and they said the doctor would call me back. 5 hours later and no phone call from VEG San Jose, I call again. I am cut off and told I would be connected with a doctor immediately. 20 minutes later and no ability to speak with a doctor for the third time from VEG San Jose. Unfortunately, I had to go to VEG Palo Alto for continuity of care. VEG San Jose - shameful. Just shameful. read more

I can't thank the staff enough for their kindness and compassion. From the moment we arrived, they supported me and showed such genuine care for my sweet pup, Peachy Dr. Molly Verder, Dr. Helen, and Dr. Spencer were especially incredible -- their warmth and empathy helped me through one of the hardest moments of my life. Peachy was hit by a car, and I was completely heartbroken and in shock. They not only took amazing care of her, but they also allowed me to stay overnight and even set up a bed for me in a separate room. Thanks to them, my baby is alive today. I am beyond grateful for everything they did. Truly lifesaving care with a human touch. read more

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We came to Veterinary emergency group one night around 1 AM in the morning. My poor doggy has phimosis and his XX wouldnt retract. He was so uncomfortable. Luckily this vet is here. As soon as we got there, they greeted us and immediately asked about our situation. They work very quickly and was able to help with my dog in less than an hour. They really know what they're doing and I definitely recommend this place if you have a pet emergency! read more

For some time, we knew it was time for our very ill feral cat, George, to cross over the Rainbow Bridge. We had tried everything, humane trap, drop box, net, salmon, tuna, mackeral, sardines and more to catch her but she was extremely wary. It was nighttime when we finally caught her, so our regular Vet was closed. We had never heard of VEG but they were recommended to us by a local cat rescue group who knew that we wanted to be with her when she was put down. Everyone there was very sensitive and very caring. They cared for her as if she was their own cat. We could not have asked for better end of life care for our George. They even provided a little casket with her name and a heart neatly written on it. The place looked and smelled really clean. The price, considering it was after hours emergency care was rereasonable. Highly recommend! read more

I had to rush my very sick cat in late one night, and was very anxious about not knowing or understanding her condition. From the second I walked in, I felt so much better. Dr. Wickham, Evan and several other techs immediately focused on Sydney, calmly and attentively asking me questions while also beginning to care for her, simultaneously acting to diagnose with ultrasound and other examinations. I knew from their demeanor and behavior that both Sydney and myself were going to be cared for. The entire time I was able to sit with my cat and wasn't meant to feel I was in the way. The staff was efficient and quick-acting, while appearing calm and unhurried. I was anxious they might make Sydney uncomfortable or in pain drawing blood or taking blood pressure, but they were so gentle. Unfortunately, that night ended in a euthanasia due to her condition. But what was a really hard night for me was made infinitely better with the incredibly thorough and compassionate care from both Dr. Wickham and Evan. I felt I was presented with all the options - including moving Sydney to a more specialized vet that Dr. Wickham personally called to ensure capacity and readiness to take her. I was also reassured that I was making the right choice, and given the perfect balance of medical information without being overwhelmed. I was given as much time as I wanted to grieve, I got to control the timing of the decision, and Dr. Wickham herself did the euthanasia with me, with no pretense of patronizing sympathy - just down to earth human compassion. Other than discovering my cat had an easily treatable condition, I can't imagine the night going any better and I know that was 100% due to the care we received as both cat and human. I pray I don't have to end up in a vet emergency clinic again, but if I do, this is where I'll be coming back. read more

WARNING: Do NOT Take Your Pets Here This clinic looks clean and professional, but don't be fooled. I brought my dog in for an emergency, and Dr. Lin told me they don't do mass removal surgeries -- only pain and swelling management. When I asked what pain med she'd use, she said Ibuprofen -- which is toxic to dogs and can cause kidney failure. This was later confirmed by another vet. I refused all treatment and took my dog elsewhere. I paid $225 just to have my dog endangered and my concerns dismissed. Completely unacceptable. Stay away. I do not understand the good rating. Two faced people here. Be careful. read more

Unfortunately going into a vet ER is never fun. But went ahead and took my cat to VEG, the minute I walked in we were seen. Everyone was super sweet and professional. My kitty somehow ate something he shouldn't have and had to get X-rays to locate. As we kept him there Dr. Solomon was super helpful and gave me detailed updates about my kitty before and after surgery. I appreciate her care and compassion towards my baby. I definitely already spoke about my experience with other people and I highly recommend VEG. AMAZING support. Also Huge plus my kitty did well after surgery and was not needed to be kept longer. They were able to refund me the amount that was not used which was a HUGE relief I was able to save a little on a hefty bill which sucks but whatever helps in this unfortunate situation. again thank you to all of the staff I appreciate everything you do!! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Jose, California

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I cannot say enough how grateful I am to the kindness of the staff at Veterinary emergency Group. I had taken my 'Rufus' to another vet earlier in the week who had not been helpful or kind. They judged me for allowing my cat to go inside and out etc. they were saying that he could die etc. with little explination. I was in tears feeling I was the worst pet mom. The original vet gave him medicine and said to come back after no improvement after a day of no improvement I called and they said they couldn't see him. That's how I ended up here. I called in tears and they said to bring him immediately. They allowed me to stay with him the entire time without my begging or saying no. They let me watch him through the X-ray door as they ran the scans, hold him while they gave him shots and administered iv medications. We were there all day and they checked on us to insure we had something to eat and drink and offered to bring in things for Rufus even though at the time he was refusing food and water (why we were there). They had a radiologist read his scans while we were there and explained everything including different options for proceedures and treatments. Not once did I feel like a bad pet mom or scared he was not going to make it. We didn't know what all would have to be done or the cost so they provided financial aid options for us to review in the room with Rufus and sent all information to my phone as to what they needed to do at the time and cost etc. They sent us home with medicines and a plan. They called that afternoon to check on him and the following few days they texted or called. He was significantly improved in less than 10 hours. I just cannot thank them enough for everything! Rufus is now completely back to his old self! read more

Veterinary Emergency Group - My poor Rufus getting much needed fluids and meds from the very nice folks at veterinary emergency group - Emergency Pet Hospital Near Me - San Jose, California

Our small cat had an allergic reaction to routine vaccines and we immediately called VEG and took her in. They saved our kitty's life. We are so grateful for the immediate attention they provided to our cat and to us. I stayed with our cat for 8 hours and they were so nice and always checked in with us. Really amazing and caring staff. Thank you read more