When purchasing a vehicle, I make it a point to give all the area dealers a fair shot, so when I…read moresay Hastings Chrysler Center went over the top to best nine other dealer groups to earn my business, I mean it. People in the Twin Cities always hear that heading out of town is "worth the drive" for a new vehicle, but this dealership actually proves it. They blew every competitor out of the water in every single category, from customer service to pricing, and they offered the absolute best deal by a long shot. The entire experience was exactly how buying a vehicle should be: clear, honest, and completely straightforward. A massive thank you to my salesperson, Kyle, the managers, Sam and Isaiah and Roger in Finance for making the process so seamless. Make the trip down to Hastings!

On July 26th, 2025, I brought my 2022 Jeep Grand Wagoneer to Hastings Chrysler for replacement of…read morethe front air suspension. My out of pocket cost was $3,301.97 as my extended warranty did not cover it. During that time, one of their technicians broke the steering knuckle, which is a major structural part that connects the suspension, brakes, and steering system. The dealership did not disclose this to me and gave my vehicle back to me in this compromised condition. Then, unknowingly, I drove it for roughly 5,000 miles with the broken steering knuckle. A part thats failure can cause loss of control, severe injury or death while driving. September 6th, 2025, I was due for an oil change and technicians at another auto shop discovered the broken knuckle. I brought it back in to Hastings Chrysler on September 8th, 2025. At that point, Hastings Chrysler admitted that the steering knuckle had been broken during their earlier service on July 26th, 2025 and replaced it at no charge. My vehicle was in their shop for almost four weeks waiting on the steering knuckle replacement as it was on a national backorder. I picked my vehicle up on October 1st, 2025. On October 6th, 2025, I returned to the dealership, again, because the vehicle still wasn't driving properly after the knuckle replacement. This time, the technicians discovered that the tie rod had been left loose from the previous steering knuckle repair. That means my steering linkage was not properly secured, failure that could have caused severe harm. That's two separate instances where my vehicle was released back to me in an unsafe driving condition. Both caused by their dealership's and technician's negligence and both undisclosed until discovered later. When I asked what they intended to do to make this right and requested that they buy the vehicle from me after all my troubles had with it, I was told by their General Manager, Bart Huppert, that he could offer me only "fair market value" for my vehicle after it has been compromised by his dealership. Keep in mind, even after they repaired the parts, further issues will arise due to hidden damage and premature wear to related components such as control arms, tie rods, ball joints, wheel bearings, struts, and the hub assembly. The weakened parts may not fail immediately but will shorten the lifespan and reliability of the vehicle moving forward. I should not have to pay to replace these parts when they do fail. In addition, driving with my vehicle approximately 5,000 miles in a compromised state will also reduce it's resale value as knowledgable buyers and dealers would treat a car with this type of damage history similar to one involved in an accident. October 9th, 2025, I tried to resolve this directly with Hastings Chrysler and I wrote an email to Mr. Huppert stating his resolution was not going to resolve my future concerns. I asked that the dealership buy the car from me, including the debt I owe after "fair market value", because even after repaired, it doesn't restore the vehicle to what it was or it's original integrity, safety or value. All I received was a dismissive email saying the dealership had been "fair" because they repaired the knuckle and tightened the tie rod that they broke in the first place. In his own words: "No injuries were sustained, and no additional damage was done to your vehicle." That statement misses the entire point. This email was strictly about accountability and trust. No customer should ever be handed back a vehicle in unsafe condition, especially not twice. The absence of a crash doesn't erase the danger they put me in. This has been an incredibly frustrating experience as a customer and small business owner who simply wanted honest service. I've always believed that mistakes can happen, but when they do, the right thing to do is own them and make them right. Hastings Chrysler has had multiple chances to do that and has chosen not to. Refer to my google review for pictures, they won't upload on yelp.

Poor Communication and Wasted Time…read more Before driving to the dealership, I called and provided my price range ($39,000 OTD), specifically asking if this was too far off to avoid wasting the trip. I was told they could "negotiate in person" and to come in. The appointment setter sent the wrong address to their sister location. Upon arrival, the truck wasn't ready for viewing. After the test drive, I offered $39,600 out-the-door--higher than my initial phone range. The sales team disappeared for 10-20 minutes, then returned saying they "couldn't make any money" on the deal. No counteroffer was provided despite the truck sitting on their lot for over six months. The next morning (December 30th), I received a text asking if I could go higher. I reiterated my offer and stated I could finalize same-day. Despite year-end timing and their extended inventory aging, I never received a response. They also lowered their online price the Dec. 30th after claiming "They were making no money" Issues: * Encouraged me to drive in despite knowing my budget was likely too low * Vehicle wasn't prepared when I arrived * Refused to provide any counteroffer or specific number * Followed up the next day but then ghosted completely * Six months on lot suggests overpricing or underlying issues If you can't work within a buyer's stated budget, be honest upfront and save everyone's time.

Awesome workers inside. Very helpful people. This is my favorite Hastings dealership!!read more

These people sold us a car that lasted less than 3mths with a warrantee that was sh*t. Our…read moretransmission went out and it wasn't covered in that warrantee the dude swore by. We test drove it and cane back to the office smelling of Marijuana. We were had for 30,000.00. They wouldn't return phone calls and had no definitive answers for anything. I've been ripped off in my life but nothing like this. DO NOT GO HERE!

Leaving a negative review on someones business is the last thing I want to do however when you put…read moreme a position where this is my only option, I will say what needs to be said. I have transported several cars for Douglas and he has ensured me that he would be putting a check in the mail. I've been hearing that since August and still no Checks. I've went far and beyond for Douglas. We had a driver who had a little accident taking down some wire and a surveillance camera on his lot. I made sure that we got him taken care of via the drivers insurance etc. All I am asking is to be paid for the services provided.

Amazing, we ran in there at the end of the day and within an hour we were driving home with exactly…read morewhat we were looking for. Dave was patient, knowledgeable and super friendly as was everyone there. I've been trying to get my husband to buy a truck for five years and something about this place and Dave was the magic that he needed to get it and he is so excited and happy for his new toy.

Gary and team are great! Went the extra mile getting my '98 chevy truck back on the road. Kept me…read moreinformed along the way and didn't make any repairs without contacting me first. I go there for oil changes to major repairs and will continue to do so. Thanks Team Valley!

I just bought our 4th vehicle from here. Matt was our sakes man the last 2 that we bought and he is…read moregreat to work with. Customer service is top notch. Sales staff and mechanics are the best. If you are looking for new or used this is the place to go.

We came to this dealership looking for a family vehicle and were greatly turned off by the lack of…read moretransparency and friendliness of this place. We spoke with a salesman named Pat and my impression is that he wanted nothing to do with us when I told him we had a smaller budget for a vehicle. The first car on the lot that he recommended to us wouldnt even turn on (yikes!) And anytime we mentioned wanting to look at more vehicles within our budget he seemed annoyed with us and told us we didnt want the vehicles we were interested in. Personally I would not recommend this place. We ended up find a much better deal elsewhere with much better service.

The guy at Carlson are always upfront and honest. There have been several times I've taken my cars…read morein when the check engine light was on and they've rest it without an unneeded repair. They have a great turnaround time and will fix anything. They also sponsor our baseball field in town and are a community asset!

I have trusted Steve, Brandon and team with all my car repairs for a long time. If you want to be…read moretreated right and only have needed repairs done this is the place to go.

Just wanted to say a BIG thank you to the guy who stopped yesterday (12/29) in Lakeville to help…read moreour semi driver get out of the snow on the exit ramp. We really appreciate your help and professionalism. You definitely earned a new customer for the future!

I would never use this tow truck company. They are partnered with a service to come pick up cars…read morefor sale. I set two appoitments where they no showed for both of them. I was waiting around twice in a 4 hour pickup window...no heads up, no getting back to me, and wouldnt even answer their business line. Very Unreliable company that wasted my time.

What a fiasco! First, Matt is super slow to respond to your calls and messages. Second, his…read moredescriptions are WAY over the top. He described the vehicle as a #2 car! Here is his exact description of the vehicle we purchased as he describe it "all lights, turn signals, radio, wipers, heater, gauges, etc. are all in good working condition". Well the RADIO, WIPERS, CLOCK don't work! Upon arrival the car had a serious fuel leak and almost didn't start. I installed a new "real" fuel line. It had some kind of yellow plastic line. We then took off on our first adventure in the car. After 1 1/2 hours we headed home. We heard a load scraping noise. The right front wheel bearing cratered. We limped it home. We smelled gas the whole trip. We discovered the carb was leaking fuel in several areas. So we've enlisted a Ford expert to help us locate all the leaks from the engine. I replaced the front wheel bearings after 9 hours!!! Then the next day the driver door wouldn't open. I finally got it open. The engine leaks oil like a stuck pig! The car needs a "puppy pad" underneath it to catch all the leaks! The following items DON'T work as advertised!! Horn, wipers, radio, clock!!! Everyday we wake up wondering what will be wrong with the car today! But the worst part of the transaction is Matt's SLOW or NO response. I gave him a over a week to check back and see how we liked the car. CRICKETS!!!!!!!!!!!!!! We spent 40K on a car and he could care less!!!!!!! No communications. I left a voice mail about our issues 24 hours ago and no response so I'm leaving him a horrible review!!! Spending this kind of money on an unseen car is scary. I feel you CANNOT trust Matt! He told us this was a #2 car!!!!!!! Really????? His exact words in his description were "this is a rare, classic car that can be driven anywhere with no worries." Well that is a lie!!!!! 8 days later we have still not heard from Matt. We can't take the car out without worrying about what will fail next! The car won't start after driving it for over 15 minutes. Unacceptable!!!!!!!!!!!!! Be warned!!!!!!!!!!! Run away from Matt and Mad Muscle Garage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fake business just a scam be careful and do not send money any questions or criticism on what they…read moreare claiming to sell the so called owner will only respond with bashing people and harassing them. Just a heads up. Also when you call out his business his address is a dental office he threatens your family not the brightest bulb in the box.

Very pleased. One suggestion though...appraisal should be an add on…read more I was considering buying a car from a dealership 2 states away. Called Lemon Squad and paid the $330. 2 hours later the inspection began. Results were in my email 36 hours later. Inspector did a thorough job and included 72 pictures including one if the code scanner results. They also measured the tread depth of each tire and included all findings in an easy to ready report. Lemon Squad saved me the disappointment of flying to Illinois in winter to pick up a sports car only to learn the tires were barely legal after the dealer ad and salesperson repeatedly assured me that everything on the car was mint. The dealership has since refused to replace the tires (3/32nds) or discount their price as they are selling the 2001 Corvette Z06 with 22,000 miles as-is. Thank you, Lemon Squad, for helping a guy out.

We are VERY dissatisfied with our experience with LemonSquad. Technically, they DID show up at…read morethen very end of the 2nd business day-but sadly, the vehicle sold that night. We ordered the inspection Thursday evening. On Friday, they communicated with the dealer they would be there Saturday. No show. The salesman said he called him, no answer. Monday, at 6:15 pm, they showed up, 45 mins before the dealership was to close. The truck had sold that evening. Super disappointed. And now the email said due to the "effort already put in", we can't have our $$ back. $300. We do, however, have a 90 day window to try again. This truck was super specific and very hard to find. Very disappointed.

My truck fuel pump went out on my way home from Street machine nationals, I called state wide and…read morethey sent a tow truck out right away, Jesse was the drivers name he was very professional and polite, I rode with him back to the shop where my husband met me. They responded in a timely fashion, did a great job towing my baby back to the shop. I definitely recommend!

Allen with Statewide Towing saved me from a nuclear meltdown tonight. My car started acting strange…read morea block from work and a block from its dealership. I thought, nah, I will be alright, I can take it in tomorrow if it happens again. Fast forward another mile, I am pulled over calling roadside service because my car is now making a bizarre sound and shifting weird. I sort out everything with RA and they text me that Statewide is coming to get me and drop my car off at the dealer (yes, the one my dumb arse passed earlier). He showed up within 20 minutes, packed it up like a champ, had a lively conversation in the cab (again, saving me from a total tear fest - who needs car trouble), dropped it in the dealership parking lot like a champ (no scrapes, scratches, damage, just parked neatly like it never happened), and waited for me to fill out my key drop ticket. I have worked with a couple towing companies in the past, but the passion with which Statewide Towing showed for serving its customers tonight won them a spot in my favorites/contact list. I pray I never see Allen again under bad circumstances, but I am happy to know if I need Statewide Towing again, they will be there and ready to roll. Outstanding job! Edit 09/28: I ran in to Allen when I picked up my vehicle this week! What a funny guy, remembered me and had a quick, friendly chat. Hopefully this will be the last time I am in a vehicle conundrum for a while!