I stopped in yesterday, May 1, 2026 and could not have been more pleased with my service. Caesar…read morewas so kind, courteous and helpful. He went out of his way to help me, and i was in the store for a while and watched him move about the store with confidence and professionalism that I have not seen from someone in a long long time. (Especially in Los Angeles, where most places you go, they avoid eye contact and do everything they can to not help you. or they act like you are a burden). Caesar came to my car, helped run my diagnostic, explained everything to me, helped me purchase the items I needed and did it all with a smile on his face, with such professionalism. Please give this young man some recognition for his hard work. Cheers to Caesar.

Outstanding service!…read more I stopped by just before closing time dealing with a check engine light on a recently purchased vehicle, feeling pretty stressed. Instead of rushing me out, Alexis, Tony, Beshoy and there awesome Manager David went above and beyond. They walked me through how to use a vehicle code scanner and even took the time to properly fasten my battery. To top it all off, David gave me a follow-up call the next morning to check in. Their patience, kindness, and professionalism gave me the clarity and confidence I needed to get my car fixed. Incredible team and top-notch customer care-- worthy of recognition for their dedication. Thank you all so much!

So, I did something stupid. I added oil to my car and then left off the cap and had been driving…read morearound L.A. for a couple of hours. What a hella mess. Anyways, went running in here for help with a new cap and oil and the guy that helped me was super nice and make sure I got the right cap for my Kia. I recommend.

On this rainy day in LA, Edwin Help me change my windshield wipers, I was struggling ,Thanks Edwin.read more

Seamless. Battery suddenly died ànd came here as soon as…read moreshop opened on à Saturday morning. Was in and out in under 20 minutes; they even installed the new battery for me ànd core exchanged the dying. Also; they gave me lots of options; emailed me my warrantee copy; and even cleaned the old terminals for me with a wire brush before installing the new. That's what I call great service! Couldn't be happier.

Thought this place was a stinker before but now it's been taken over by the worst type of religious…read morezealots from the top on down . The kind that force it down everyone's throat at full volume alter calls, fund drives they are rebuking satan and don't give two sh/ts about you coming in for your quarter of oil. Dumb business hiring people to shrink customer pool. Good luck with .

Terrible customer service. Called on Saturday afternoon and the lady who picks up was unfriendly…read morefrom the start. She asked for my license plate number and after confirming it wasn't my VIN number that she needed, right when I was about to tell her, she says "give me a minute" and places me on hold for over several minutes. I assume maybe I was forgotten and she had something urgent to do but when I called back, I was put on hold the second someone picked up and without a word. Just left in a limbo. I recommend anyone needing parts to just go to AutoZone instead. They were friendly and helped me out ASAP.

I have been working on cars for nearly 20 years…read more I called the store on Thursday 01/29/26 to order brakes for my car, as mine had exploded catastrophically -- leaving me stranded in Los Angeles and reliant on my girlfriend to stay alive, as I live in the OC and she stays here in LA. When I called the store to order my brakes, I was informed that I was unable to order a part over the phone and must come into the store (without a car apparently). I have never had an issue in the entirety of my time as a customer with O'Reilly Auto Parts, in placing an order over the phone, and going to the store to pickup and pay for my parts. The store manager, Alex, decided it would be fun to play games with me when I called him, and told him his policy (which I have never heard of until that day, and has never been "enforced") didn't matter to me, and I found it inappropriate and discriminatory. After much back-and-forth, where Alex attempted to gaslight me over the phone in an effort to pretend I didn't order the assembly for this vehicle for the other side of the car a week prior the same way -- which I have receipts for and are also available in O'Reilly's POS database. He also thought it would be **funny** to lie to me and tell me that my parts would take two days to order and show up at the store, because they had to "come from Arizona." No worries, I was given a total and told to report to the store to pick my parts up at 10:30AM on Saturday morning (2/1/25), which I did, and not surprisingly, Alex hadn't ordered my parts on 1/29/25 -- for "some" reason. No worries, I let the associate have a piece of my mind and re-ordered the brakes AGAIN from the store, however I was informed it would only take 5 hours for the parts to reach me this time (as in they were not being shipped from Arizona as Alex claimed). When I showed up at the store for a 2nd time, at the suggested time for parts delivery (4:30PM) my parts were still not there, so I confronted Alex verbally about it: He told me that the part I (thought) ordered on Saturday, would be on the same delivery truck as the part I had supppsedly ordered on Saturday -- when I called the O'Reilly on E Lincoln Ave in the OC, and ordered the part for a third time -- I was told by that store manager that parts were coming from Stockton -- not Arizona. Alex also told me that the caliper core was unacceptable, despited being presented a factory brake piston part stamped with the Audi badge, Germany, and Lukas in addition to having a piston -- when I took this core to AutoZone they accepted it without incident or comment. Alex it seems, was just trying to take from my pocket, he took zero time to examine the core. I believe he is incompetent and has never worked on cars in his life. This is hands down the worst and most unprofessional customer service I have ever experienced after being a customer for over a decade. Additionally, this has personally affected my life and relationships, as Alex has wasted time that was not mine to waste. I expect immediate remediation, and I warn anyone with sense not to do business with this O'Reilly.

I would NEVER go anywhere else for parts than Certified Undercar Parts. After a nightmare at…read moreAutozone, a friend told me to go to this automotive parts warehouse. What a pleasure to deal with employees who are knowledgeable, caring and kind. The prices are second to none. Located on Las Palmas, it is easy to get to. I am grateful to my friend for recommending this awesome parts warehouse to me.

These guys are legit, fast, and great price. Highly recommend anyone looking for car partsread more

Always a good place in every state. Bought a battery for my…read morecar and borrowed the tools to replace it. Everyone was friendly.

Had such a hard to with just getting my battery replaced at many auto Busines in Los Angeles…read more I was beyond surprised on the quality, pricing, and customer service at your local autozone. This experience with Daniel who was assisting me with everything has expanded my mind set on Autozone retail shop ! It's so much more . Thankful for Autozone! Daniel is a keeper !

Leon's helped me get hard find parts quicker and cheaper than the big-name competitors.read more

Great customer service. I needed the holes on my tv mount bigger to fit the new concrete screws I…read morewas using. He didn't even charge me and was very nice about helping me.

Let me start this review by saying I don't know anything about cars. I just roll around LA in my…read morelittle car hoping I don't die, and hoping all those little rumbly sounds are "normal." Because of this, I have a tendency to freak out and get ripped off whenever something seems "abnormal." So my friend and I were driving around town one day when he informed me that the weird sound emanating from my car every time I stopped was a sign that my brake pads were old. He tried to explain what they do and blah blah blah, but honestly, those things just go in one ear and out the other with me. He's a pretty handy guy so he offered to help me install new brake pads, but wth are brake pads?? I poked around a bit and found this little shop. I like to try to support independent businesses as much as I can, and my efforts paid off here. The owner was very nice and friendly and helped me get the right brake pads for my car. I am always wary of getting ripped off with these things, since I feel like people are always out to rip me off the minute they realize I know nothing about cars, but my friend told me I actually got a really good deal on them. I'd highly recommend this shop if you need anything for your car. They have a little parking lot in the mechanic's garage right next door, AND it's super close to a Roscoe's so you can satisfy your chicken and waffle cravings AND auto parts needs in one trip!

So to save $ (I have a very long commute) I decided to have the bf change my car oil. He had one…read morerequest however - that I buy the oil and filter. Okay, how hard can this be? Turns out, just a little bit hard. First local shop I visited had a creepy old guy behind the counter who suggested I buy some kind of synthetic and high performance filter, funnels, pans, etc. for a total of 55 dollars! For that kind of coin, I might as well hire my own personal mechanic. Exasperated, I called my grease monkey friend who recommended World Car Parts in West LA. Tony was super friendly and chill, explained I didn't need synthetic oil for my car AND gave me a very reasonable price for both oil and filter. Fantastic! Will be back!

I had several things done to my 2015 Murano. It was willed…read moreto me by a friend and so I wanted to get it up and running properly. Muhammad, attended me and talked me through everything. I services - oil change, brakes, etc., I requested were super specific as I am going to be doing some driving in the next few months and want to make sure my travels are uninterrupted. The cost was high. I expected it to be. I had a lot done. So far so good.

You can get your oil changed here. Don't expect much beyond that…read more I just moved to the area and wanted to stick with Jiffy Lube since I've used them in the Valley for 12 years and I assumed my vehicle history would be viewable in my profile, keeping one thing simple during the chaos of a move. I was very happy to see this location was a little slower than the one I previously went to as I was able to just pull up and not be in a que of vehicles. The check in and overall oil change was efficient and smooth. The person I spoke to was fine; not overly personable or friendly but did his job. What brings my overall experience down was that as I left the person handing the vehicle over asked if I paid; which is a totally valid question but something I've never been asked at any oil change shop since most times you're leaving the waiting room where you pay. I kindly said yes and hold the receipt up that was in my hand. He maybe didn't hear or see me hold the receipt up and asks me again if I paid and i say yes again. He doesn't acknowledge my response but instead starts to walk away but watches me suspiciously as I enter my car. That final interaction of feeling like I was being accused of not paying for the services is what makes my experience not the best.

I've been searching for a AV Auto my whole life- decades of meh and horrible experiences. Helio and…read morehis team of guys - you will not find ANY better in city. Honest and always fabulous work. Straight up guy. If for some reason it's outside of his normal realm, he says so! Realize this is rare- he is telepathic- haha. Can see your car and somehow understands it. Can't recommend them enough. If you live in West Adams area, your lifetime search is over. Bottom line, he knows how to do good business. Period. Quick anecdote, friend from Argentina that just bought a used car, - it broke down suddenly -had to get it towed- and couldn't get it to them till just after closing. One of the guys stayed after closing time to wait for her car and to help her navigate what's next. Good people!

Helio and the team at AV Auto are truly honest mechanics you can depend on. The service,…read morecommunication, and efficiency were really great. He was even honest to say that he didn't like the radiator cap that came with the car, and recommended a reliable one (no extra charge, I just made a quick run to Autozone a block away lol). Helio even texted me the next day to see how everything was. A+++ service - so grateful for their knowledge.