Current resident - I have been living at Casa Sierra for 1 year and 9 months now. (I moved in…read moreAugust 2024) My lease ends May and I can't wait to move out!!!! I've had issues since I have moved in. Closet sliding doors are very sensitive and constantly needing to be put in place. The balcony's screen door always falls off when I move it. The apartment is outdated. There is a wall heater in the Livingroom that I never turned on because I'm afraid to catch the place on fire. The wall AC needs to be on all day in order to cool the entire apartment. All the doors get stuck because fresh paint is being painted over old paint. We constantly have to pull on the doors to open and shut them- it shakes the whole building. No upgrades have been done since I have lived there. Homeless people go through the garbage bins throughout the day. They know when the office goes to lunch and when they close for the day to enter the apartments. I have gotten my car broken into, luckily, I didn't have anything worth stealing, but they did take my phone chargers. Right now, what I am dealing with is homeless breaking into the small storage in my car portal and stealing things I leave in that area. They've came 3 times in less than 2 weeks to go through my things and leave the mess for me to clean. I made police report but apparently no one can do anything. Sadly, after speaking to other residents, they have also dealt with homeless stealing their belongings from their storage. The break-ins are happening during the day. (Management is aware of all this.) They hired a security guard a couple months ago (hes only here at night). I have seen him walking around a couple of times and it's not the same person all the time. ( I tend to wash my clothes at night, so I see the person.) There are 8 washers and 8 dyers, not enough for everyone who lives there. The washers and dryers are very small. My family of 4 can use up to 5 washers. I wash weekly.$$ Washers are $2.25 and dryers are $2.50 - most of the time there is a washer or a dyer out of service. Don't get fooled by the landscape!! It looks nice and beautiful but with all these issues it's not worth it. You can find somewhere else for a reasonable price with better amenities. I know a lot of residents are moving out because of all these issues. I paid $2,125 not including water or trash in 2024 (can't remember how much water or trash I paid at that time) for a 2 bedroom and 2 bath. I renewed my lease only because I wasn't in the best situation to move out. My rent went up in 2025 - to $2,253 + $6 pest control + $35 water + $30 trash = $2,334. I received my renewal letter and if I sign for another year the price would be $2,366 + $6pest control + $35 water + $30 trash I would be paying $2,437 - These apartments are not worth that.. for $50 more I can live at the Corona pointe resort apartment and enjoy their amenities for a 2 bedroom 1 bath.

Very, very noisy place to live; lots of screaming kids running around for hours. Homeless people…read more on property during day and night, sometimes sleeping here. Break-ins to cars and overhead car storage. However there is a good repairman.

I used to live in these apartments for about 5 years and I have to say I enjoyed my time there!…read moreLoved the quietness and I always felt safe in this community. Erika helped us out so much over the years and she was extremely reliable and professional. The maintenance crew was always on top of everything. Kept up with the landscaping. Any service tickets we had were completed quickly. One of my favorite things about this place was the availability of parking spaces which is very rare for an apartment complex nowadays. There are so many uncovered parking spots so it was never an issue to find a spot late at night or if you had guests over. The units are on the smaller side so make sure to book a tour to see if it's a good fit. Overall, I loved it here but we definitely outgrew the space after some time.

I'll go with the postive before I hit it with all the negatives. Clean grounds, great maintance…read moreteam, nice apartment itself, clean pools, mail room etc. Now - the office. Either they are lazy or they just don't care because they never answer the phones. Our neighbors were a hot mess, breaking countless rules and they never did anything about it. I can't even count how many times cops were called to that specific apartment. I had people parked in my assigned spot at least five times, and the office would just tell me to call the cops; they never offered any other help. It took me over a month to get my security deposit back and i'm still having issues with it because they cannot provide me with a proper explanation as to where all the money went. They gave me a lousey break down with nothing but excuses. I'm pretty sure our restroom had mold but they always had an explanation for everything - so if you get sick while living there, get a mold test done or have someone come to check it out.

We're really glad to work with this property management team. They take care of their tenants and…read moreproperties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best.

Misty and her team were fantastic to work with as a long distance property owner. She helped from…read morewhen we initially took on ownership of the property all the way through to keeping it rented, well maintained, and then later, sold. During the selling process, they were nothing but helpful and professional. Highly recommend to other property owners looking for low maintenance ownership.

Been a resident for almost a year now and I gotta say, this place is great!…read more Big shout out to Ian from maintenance as well! I sent a request to fix my garbage disposal and he came the next day. Really polite and fast!

I've had a good experience living at Capriana at Chino Hills. The community is nice, clean, and…read moregenerally quiet. The apartments are comfortable and well-maintained, and the location is convenient with shopping, restaurants, and other amenities nearby. The staff is friendly and helpful, and maintenance requests are handled in a timely manner. Overall, it's a nice place to live, especially if you're looking for a peaceful community in Chino Hills. I would recommend Capriana to anyone looking for a comfortable apartment in the area.

Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

I use to live there very beautiful landscaping enjoyed living there very peaceful loved my kitchen…read moremodern refrigerator and stove great experience living there would recommend to someone else and I move out of state would love to come back.

I just moved into these apartments, but it's calm quite very pretty. My kids enjoy the pool and…read morethe neighbors are polite and respectful. Everybody cleans up after their animals. It's well kept. In unit washer and dryer are a plus Brenda and Tiffany are very helpful. Haven't tried the gym, but can't wait to go in there.

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a…read moregreat member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

As a resident at Mission Loft, Tyler P. with the Maintenance Department has been pleasant, helpful,…read morefriendly, and goes above and beyond the call of duty to help any time he can. For example, on my move-in day he helped carry a heavy load of belongings up to the fourth floor with no hesitation and never mentioning my disability. This is the type of employee that should be promoted and kept within a company. Thank you Tyler!

I have delayed writing this review for some time due to concerns about potential retaliation from…read moremanagement. I lived at this property for approximately three years. Initially, the leasing experience was positive, and the staff were attentive. However, after signing the lease, my experience changed significantly. Communication became inconsistent, and interactions with office staff were often unprofessional. During my tenancy, there were recurring maintenance issues, including frequent fire alarm activations and periodic water outages. Despite these disruptions, rent and additional fees remained unchanged, which was frustrating given the circumstances. Security has also been a major concern. Over the course of my stay, my motorcycle was stolen, my car was broken into, and multiple packages went missing. Unfortunately, I did not feel that these incidents were adequately addressed by either the leasing office or corporate management, and follow-up communication was lacking. Noise levels were another ongoing issue. Between nearby traffic, trains, and disturbances from other residents at various hours, it was often difficult to enjoy a quiet living environment. When concerns were raised, responses from management suggested that these issues were considered "normal," which did not align with my expectations as a tenant. I also question the authenticity of some of the positive reviews, as residents are encouraged to leave feedback upon move-in and to mention specific staff members. This may not fully reflect long-term living experiences. After escalating concerns to corporate management, I received notices on my door, which felt retaliatory rather than constructive. Additionally, the presence of unauthorized individuals on or near the property raised further concerns about safety and oversight. Overall, my experience did not meet expectations, particularly in terms of management responsiveness, maintenance, and security. I would encourage prospective tenants to thoroughly research and consider these factors before making a decision.

I've had a great experience living in this apartment complex. The property is clean,…read morewell-maintained, and the staff has always been friendly and professional. I especially want to recognize Ben from the maintenance team. He is knowledgeable, responsive, and always takes the time to make sure repairs are done correctly. He arrives on time, explains the issue if needed, and genuinely cares about providing excellent service. It's clear he takes pride in his work, and residents really benefit from having someone like him on the team. Thank you, Ben, and the entire staff, for helping make this a great place to live!

Very pleased with Josh's service. He completed my maintenance request timely & was super friendly…read moreand helpful. Shoutout to you Josh, you're awesome!

This is for Robert he deserves 2 5 star reviews. He did 2 great maitenance jobs in less than 1 day…read more First he fixed our toilet within 2 hours putting in request and then he cleared all the hair out of our drain. Great job Robert!

The leasing office is very unprofessional and so hard to get a hold of. The apartment stairs,…read morehalls, and complex were always filthy and filled with dog poop. They did a really bad job in maintaining and keeping the apartment complex clean and in good condition. We only stayed a year and couldn't wait to leave.