I had a wonderful experience at Triangle Visions Optometry in Apex! The staff is incredibly welcoming, and the entire process of scheduling and checking in was completely hassle-free. I really appreciated that there was no long wait time to see the doctor, which is rare these days. The doctor was so friendly, professional, and genuinely helpful during my exam. When it came time to pick out my glasses, I was happy to find a great selection of frames that weren't overly costly. Plus, the fact that they accept my insurance made the whole experience smooth and affordable. I'm so happy with my new glasses and highly recommend this location to anyone looking for a stress-free eye appointment! read more

I do not recommend using this company. The sold me a pair of sunglasses and the lenses are delaminating. Since they are out of the warranty they will not replace the lenses. They said this happens if you leave them in a vehicle. This was never disclosed when I purchased the glasses. My wife leaves hers in the vehicle and are fine. This company has gone downhill ever since the original owners Clark and Glupckner decided to expand the business and then sell it off. Costco will be my go to for glasses. read more

I went to Triangle Visions Optometry because I was a long term client of Family Eye Care of Apex, bought out by TVO. The new operation is dismal in every way. I had glasses made and the first pair was put into a different frame than the one I had selected. The second pair I discovered the prescription overcorrected my vision. I tried to work with them to correct the problem but they misled me about the time limit in getting another exam for free. I then went to another optometrist who was able to put my lenses in the frames I already had (which were better quality than anything TVO had) while I waited which was a great convenience. So I have switched to Clarity Visions. Now TVO is spamming me with reminder emails that my exam is due. I have called them 3 times to get off their mailing list and I'm still getting their emails after 3 months. They do not provide even the convenience of an unsubscribe link. read more

I have been to this Triangle Vision location twice since moving to North Carolina and they are awesome! The staff and Doctors are very patient, friendly and have been nothing short of wonderful. Both times I've visited for exams I have had Dr. Marino and I really liked him. He takes the time to answer all your questions and thoroughly explains what he's looking at. These guys also earn major bonus points because they offer an Optomap Retinal Exam which quickly captures a high-resolution image of your retina and doesn't involve any dilating of the eye. I was in and out for my yearly exam in under an hour! As someone with extreme nearsightedness and astigmatism (and is used to eye dilation), this is huge! I highly recommend Triangle Vision Apex. I'll definitely be back for my next eye exam! read more

Apex- Very nice, professional and friendly staff. Megan helped explain things to me that I was not aware of and was very kind. Doctor was great! Highly recommended at this locations. Can't speak for other locations. read more

Southern Pines, NC - The doctor and staff were nice enough but do not order glasses from this place. They take forever to come in and are extremely overpriced. You are better off just taking your prescription and run. read more

Everyone at Triangle Visions Apex gave me what I value and hope to experience at providers' offices - but rarely receive: Friendly, smiling, attentive, patient, informative, and efficient but unhurried staff in a clean and pleasant office environment. read more

It's literally a "family" clinic as the two listed optometrists are husband and wife. Unfortunately, "family" does not automatically mean a good business. And it turns out not that great. Had a kid with myopia and called to make appointment. Surprised to find that we could make an appointment any time on any date. The place was cozy, clean, and quiet, with quite a few good magazines and newspapers. Basically no waiting and was zoomed through the whole exam process. The wife was the only op there, and we were hurried through everything. Can't even recall she gave us any opportunities to ask questions. And when we tried to ask a few questions, replies were basically polite, but curt and impatient. For example, asking why young kids can get myopia, "it happens" and asking what are some major factors causing myopia, "it varies." The devices and equipment are few, old, and not advanced at all and miles behind the machines for my eye exam later at another clinic. Glass frames selection was about average and can't remember if the staff was helpful or not in choosing good glasses. When we've got everything done and walk out the door, we were the ONLY people (other than their own) there during the whole time. Also, didn't see anyone leaving when we first drove in or anyone coming when we drove out. Conclusion: not recommended. read more

I have been very impressed with the doctors here. Dr Booth did my eye exam and it stuck out that he was extremely thorough. I LOVE Dr. Marino! My daughter injured her eye by scraping her cornea. He took our emergency visit, and saw us 3 or 4 more times over 2 weeks and worked to schedule us in around my hectic schedule. These were all understandably very necessary visits bc he was healing her in stages and then adding in steroids slowly so that she stopped creating scar tissue. He was very patient with my questions and explained everything very well to me. It's not often that I completely trust a doctor, *like* a doctor on a personal level, feel that they are meticulous so that I can take a break from overseeing things myself, and trust that they are not booking unnecessary visits for money, but with him I was unusually impressed. read more

I'll start by saying I really liked the doctor I saw, but the rest of the experience was not great. I ordered a pair of reading glasses and they told me they allow up to 2 weeks, but it never takes that long. The 2 weeks past and nothing, I called 3 days later and they told me that my glasses had come in with the wrong lenses ( 5 days ago!) and had to be sent back. I was told it would be another week and when I asked if they ever planned on calling me about the delay, they said nothing. Need to work on that customer service. read more

Triangle Visions was recommended to me by a friend when I first moved here, and I am very glad. My son and I both get our checkups and glasses here and all of the doctors and staff take very good care of us. Always pleasant and professional. They offer very good deals on your glasses too, and while they make a point to inform of you of all the upgrades and choices you have, they don't try to pressure you to make a big sale. So you can always decide what is best for you and your budget. Also, my active 9 year son old messes up his glasses fairly often and they always repair them quickly and cheerfully. I am very glad I found Triangle Visions of Apex. read more

My first eyecare experience and the staff were friendly, knowledgeable, and flexible. They took time to address my questions and introduce my options. read more

I have never experience such poor customer relationship management from a health care facility. Phone calls are never answered, messages are left but are never returned, and they leave you on hold for 15 min at a time if they do answer. Weeks have gone by since I ordered my contact prescription and they have still not come in. read more

We've seen them for year and have always had a great experience. The doctors are wonderful and their support staff - Wendy, Tiffany and Anthony - have always been very supportive and helpful. Wouldn't think of changing.. read more

Last appointment was a year and a 1/2 ago. The eye doctor I saw was pretty good, but I did have high expectations from my previous eye doctor who I had seen for 15 years, but I had moved away. The reason I write this review after so much time is passed is because I didn't realize how horrible the staff was until I went somewhere else. Again, the eye doc was ok, but the receptionist was not friendly at all, just cordial at her bare minimum attempt to be polite. She had no desire to go beyond the minimum expectations to make patients feel like they are taken care of. I used to work for a medial office verifying insurances and scheduling, and customer service should be more than basic expectations. Meaning, I know what its like to be on the other side of the desk...trying to make good business by going above and beyond for every patient. So I expect the same of other offices. Here is an example: My insurance plan covers one routine eye exam a year with a copay. I knew that because I called ahead of time to make sure. Now after my eye exam was over, the receptionist (who also verified insurances) said exams weren't covered by my plan and I had to pay the full amount. I told her what I knew that she was wrong. I asked her to call back, and she replied, "They will just tell me the same thing." I asked her to file anyway, and if they denied it, I would pay the difference. She made me pay the full amount for the appointment right then and there...no payment plan option or anything. Would have been nice to know beforehand. Yeah, it sounds like a normal story at the doc office, but the lady was rude and not willing to empathize or work with me. There is a way to do things and there is a way to not do things. In hindsight I should have brought back a copy of my plan to prove it to her. However, life happened and I never got around to it. I decided to go somewhere else for my next exam (with the same insurance by the way). I did. Guess what? At first they said my plan didn't cover it, and I said the same thing. The new receptionist called back the insurance company to verify again...and eye exams were covered. I only had to pay my small copay. HUGE DIFFERENCE. Plus, the new place was happy to help me figure things out. Maybe I just caught this place on a bad day, but that's not worth my money. read more