Check in was smooth. The front desk staff was efficient, but when we came to the back it was too…read moreslow. Concrete mixes and pours faster. We were here for 2 1/2 hours for x-rays and some pain management. The physician was really helpful and pleasant, but urgent was more like extended care. We were there so long I was waiting for admission to a bed. Not a bad experience, but time consuming unnecessarily.

Today was a very relatively short wait. One of their employees Robin is very efficient. She assures…read morethose who are veterans use pharmacies that a veteran friendly. Overall a very positive experience

Love MUSC as a whole, however, Virtual health is a complete joke. The PAs responsible for care are…read moreextremely dismissive and lack empathy. People like the two ladies I encountered do not belong in healthcare. Such a shame that such an excellent and reputable hospital is being represented by the likes of them.

My mom had an emergency at home , which resulted on her having to flown into MUSC. The care she…read morerecieved after her surgery was horrible. Nursing staff was not pleasant, not helpful and didn't listen to the patient needs at all. Got my mom out of bed without proper restraints and without PT or OT in the room. Sat on a potty chair that was improper to say the least..then my mom was discharged with others from her dr for them to set up home health care and skilled nursing. Discharge on thursday evenings no care was set. I started calling Friday morning no response no return call. Ikept calli.g to try to find information about home health referrals kept getting the run around.( can't reach the dr office have to leave a message that probably wont be answered for 24-48 hours) then I found out after calling back that the referrals were sitting in her folder no results. I kept calling until they fi alaly sent referrals to home health on Wednesday almost a week later. Now I get a return call and this lady just made excuses why they didn't respond. Oh it usually takes a while to set up these kinds of referrals. We'll im going to liaison dept call you. But no call. I am filing a formal complaint if the treatment And and the way this whole situation was handled that could have cause alot more damages and harm to my mom. Please be mindful when using these facilities and dont leave your loved one in the hospital alone.

Finding a family doctor can be so frustrating, but I am so glad I found this office. They are part…read moreof MUSC, which is great. I like that they are a part of it because I don't need to worry about updating my information with each individual office or location I go to- they already have it! I get all of my tests, xrays, etc done through an MUSC location. Their online portal is really helpful and easy to use. The doctors at this site are awesome- they truly care about you and will do any and everything to get to the bottom of your issue. The front office staff are all so friendly and helpful from making the appointment, to checking in/out and with any billing questions you have later on. They always get me in as soon as possible, I never have to wait to be seen. No issue is too small to be seen.

FIRST OFF, RESIDENT DOCTOR JESSICA KRANDAL TOLD MY MOM WHILE SHE WAS IN THE HOSPITAL TO JUST DIE,…read moreNO ONE WANTS HER ALIVE!!!!! MY MOM TOLD ME THIS OUT HER OWN MOUTH. THEN SHE TELLS MY MOM'S FIANCE HE CAN STOP COMING TO THE HOSPITAL BECAUSE MY MOM ISN'T MAKING IT OUT THERE ALIVE. HERE'S THE STORY BEHIND ALL THIS. I will start off with the latest occurrence when my mother died. My mom was diagnosed with double pneumonia (both lungs) back in July 2024. She went to Trident and they treated her. They sent her home a week later. The nurse that came by her home checked her hemoglobin levels and it was at a 0 a few days later. She told my mom to rush to the hospital asap or she could die shortly. Since she lived about a mile from Trident she went back. She kept complaining about the IV they gave her in her arm. She said the IV kept hurting. Apparently, they put the needle in her arm, into the bone. I have attached a photo of how bruised her arm was when they finally removed the IV the next day, and many calls to the nurse. After about two weeks, they sent her home. None of us knowing , they never cured the pneumonia. One day at home she said she couldn't breathe, so she went to Roper in Summerville, they moved her to the downtown Charleston location. She stayed there for about a week. They sent her to rehab to get her strength back for walking. While at rehab she started having chest issues, and they sent her back to Trident. While there, they said the pneumonia was not getting better, or worse, it was stagnant. We thought they got rid of the pneumonia this whole time. One day she would do good, the next day she would do bad. They put her in ICU and called us and told us to come see her because she only has hours to live. We had the whole family there to see her. The next day, she was laughing and talking. Another doctor we haven't seen before said she has about 48% lung capacity left, due to COPD and Emphysema, and of course, the pneumonia. He said his goal was to have her breathing on her own so he put her on a nasal tube to have her breathing. She would talk to us and use her phone. The next morning, we get another call from a different person stating she isn't doing well and she will likely pass that day. We went to see her and stayed with her for hours. For two days she was on the mask to help her breathe. The next day, she was back on the nasal tube. Laughing and trying to talk, but her voice was weak. We kept getting calls in the mornings saying she isn't doing well, but the night time, she would do well. We couldn't understand it. One doctor said she is moving in the right direction, and the other doctor would say the opposite. One day while I was there visiting my mom a resident Dr. named Jessica Krandal came in. She was staring at my mom weirdly. I didn't understand why. A day or two later my mom tells me the Resident Dr. Jessica Krandal told her to, "just die, no one wants her alive!" We told the nursing station about the situation and they said they would not allow her back in my mom's room, and contact her boss. A day later, she's back in the room, telling my mom's fiance that my mom is not getting out the hospital alive and he can stop coming. The day of my mom's passing, a few days later, the doctor calls me on the phone and tells me to come down there because she's not doing well. Then she proceeds to put Jessica Krandal on the phone, after all this, they put her on the phone. This was a slap in the face. ....another incident involving my then 16-years-old son. He woke us up at 4am saying he can't breathe. We sent him back to bed and again, he woke us back up, saying he can't breathe. We took him to Trident, and they said he has anxiety. My wife argued about what does he have to cause that much anxiety. They did a test on him and found out his heart was beating irregularly. They rushed him to MUSC where he was diagnosed with myocarditis. Please, avoid this place if possible.

Having to deal with a hospital, a LOT more often than not will evoke a feeling of anxiety or worse…read more That's why it's important to know up front the type of care and facilities are abundant and their reputation. For the record, I've had to deal with hospitals in six states for 13 surgeries, 10 procedures, 8 ER visits as well as having to attend to family members who were in critical or relatively bad condition so I have a pretty large sample size to draw comparisons. That leads me to this review for Trident Medical Center which isn't very good. I'll be factual and leave emotion out of the review as it's important to be fair and balanced. First off when I drove to visit my family, there was a huge pothole in the main road leading up to the hospital. It took weeks to fix and when I asked the nurses about that and they giggled as if it's an ongoing joke. It has since been repaired but it gives pause that a hazard at a hospital isn't repaired in expedited fashion. One of my loved ones was transferred from their satellite facilities to this one located on Medical Plaza during an emergency situation. The records and/or information either wasn't fully documented or properly received thus slowing down the treatment at the main center. I'm very disturbed how the first hospitals findings can summarily be waved in favor of restarting the root cause efforts of a critical patient. Next the doctors without consulting my mother called in a specialist doctor for more input. The next of kin are required to be consulted when bringing in other medical professionals. Moreover, this doctor only reinforced what the initial satellite facility had originally suggested. I completely understand the effort to give fast and quality care however if an initial doctor makes a diagnosis based on tests why redo the same efforts? As for the nurses they were great in almost all aspects of their respective jobs. They gave us good communication, were accurate with their needles (trust me, I've had really bad experiences will less than stellar nurses) and attentive to the patient. As for their demeanor they were pleasant but worked with efficiency to ensure the comfort of the patient. There is one small issue as another loved one had a do not resuscitate order and this was made clear in the paperwork and my brother. The acting staff then encouraged my family to keep him alive "and all he had to live for." The severity of the situation dictated otherwise; thus these needless conversations only make the process inconvenient for the family and prolong the patients suffering as care was and wasn't administered until this was resolved in the eyes of the hospital. Finally, I'm not sure who cleans the hospital as every time I've stayed at a hospital, the rooms are cleaned daily. This hospital wasn't and I'm not sure why. Therefore, my mother would often clean the room while she remained with my dad. As far as records are concerned, there is a level of deceit that is being practiced here. After my father died, in accordance to law, copies of the records are to be handed over to the next of kin, spouse, etc. For more than 2 years Trident has refused to hand over any info stating the records now have to be filed with a judge. This leads one to suspect there were issues that they don't want the us to know about. Overall, my two prolonged experiences at this hospital were less than stellar when compared to, well any other hospital. Doctors tread over each other's test results, they aren't quick to release records of a patients stay, the upkeep both outside and inside the hospital isn't a high priority and a family's desires aren't always considered. If one is to have a choice, I would advise continue looking however in the unfortunate situation should arise and this hospital is where you end up, make sure you have informed loved ones taking charge on your behalf. While I don't believe the doctor and staff are incompetent, they don't inspire enthusiasm.

OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

1. They changed their name and the "service" got much worse: You can't get a human on the phone,…read moreand there's no information about whether or not they have changed their address. No options for the patient, only demands from the provider. 2. They will nag you to death; doesn't matter if you're dropping the kids off, trying to get to work, etc. They sent six texts, two emails, and two phone calls an hour and a half. Nobody likes being chased down like that! 3. We're all busy, but they still insist you do their bidding / fill in forms on your phone /show up early and then wait, etc. And you can't get information about your co-pay until you've gone through thier lengthy process. (Why not ask for the insurance card first, check it, and verify the co-pay rather than wasting everybody's time?) 4. Once there, the check in process is even more "you will do what we tell you to," and if you haven't registered on your phone by now, you are told to fill in a form on a tablet which includes biometrics, which are all about a much heavier level of tracking. I refused and walked out... 5. ... after which they continued to chase me down by phone. What part of "NO" do you not understand? Because you clearly don't understand the difference between customer service and servitude by the customer. Horrible.

Nurses did a good job, was having chest pains and to sit in the waiting room longer then I should…read morehave. Every one working there did a good job, testing vet.

My Mother recently had (2) unexpected surgeries within (6) days. The staff has been overwhelmingly…read moreamazing! Everyone has been so attentive to not only her needs, but, also making sure our family has been comfortable. Always available to answer questions, and communicate in full transparency with detailed information. This is not the "norm" for hospitals these days. Our experience has been a 10 out of 10! Wonderful culture! Keep it up!

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.