We switched to this office about a year ago and its been great for our oldest who has dental…read moreanxiety. Both our kids get excited to go and see Louie the robot and sit in the dragon dentist chair. The doctors and staff are super nice and make our kids comfortable.

It's time for my yearly update, if you are looking for the perfect dentist for your little one,…read morelook no further. Everyone we've ever talked to is amazing. They take their time and explain everything to my little girl. She even mentioned she was nervous and both the X-ray tech and dental hygienist took their time to explain everything going on. The amount of care this place puts in is amazing.

I am extremely disappointed with my experience at South Bay Pediatric Dental Group (Eastlake),…read morespecifically with Dr. Todd Pacofsky. I brought my daughter in for what was supposed to be a routine cleaning. I was asked to sign a form beforehand that was presented as standard for the visit, but it now appears it may have been used as broad consent for additional procedures. After the cleaning, Dr. Pacofsky told me my daughter had no cavities and that her teeth were healthy. The only recommendation discussed with me was sealants, which I agreed to. Before any work was done, I confirmed with the front desk that there would be no cost associated with the sealants. At no point was I informed of any other procedures or asked to consent to anything beyond that. Later, I received a bill showing that additional procedures--resin composite fillings--had been performed on two of my daughter's teeth. I never authorized this treatment, and it was never discussed with me. This is especially concerning since I was explicitly told my daughter had no decay. When I followed up with Dr. Pacofsky, he acknowledged that the work was done for staining, not cavities, and admitted that this was not clearly communicated or documented ahead of time. He also stated that resin composite was billed because there is no billing code for "preventive resin," despite the significant difference in how such procedures are processed by insurance. As a result, my insurance was billed for a procedure typically used to treat decay--something my daughter did not have--which raises serious concerns about overbilling and billing practices. I was also told by Dentist Todd that the front desk was unaware of the additional procedure because it had not been annotated in his notes. Despite being told the charges would be removed by Dentist Todd, I have yet to receive confirmation or resolution. As a parent, I expect clear communication and the opportunity to give informed consent before any procedure is performed on my child. That did not happen here. I would strongly advise other parents to avoid this dental office or make sure to ask detailed questions, request clear treatment plans in writing, and ensure they fully understand and approve any procedures before treatment begins.

Right after a terrible first & last experience at a different "pediatric" dental clinic, I gave…read moreSouth Bay Pediatric Dental Group a call. I asked the receptionist how they would approach my son now that he was so traumatized by how the last clinic treated him, and I felt reassured in my son being able to find joy again at the dentist with how she walked me through their approach. So confident that I think our first visit was just a few days after the traumatizing visit at the other practice. We did some acclimation visits which were ALL on happy notes. Now, my son happily goes to the chair on his own, is not afraid of any instruments, giggles and chats with the hygienists and techs - and it only took just a few visits. His first visit was in January. Second was in February and he was still getting warmed up. I think it was his 3rd visit in March that really got the ball rolling. I don't remember how many in total he has been to between March and now May m, but I will say that it has been a complete night and day transformation. He is so receptive to trying new things at the dentist now. The staff really knows how to be personable with kids instead of rushing them. I have already recommended this practice to all my mom friends because of how much faith I have in this team in repairing my son's relationship with dental professionals.

Dr. Sam and the entire team here truly care about what they do--and it shows in every interaction…read more From the moment we walk in, there's a sense of warmth, professionalism, and genuine attention to detail that makes the experience feel easy and welcoming. My kids actually enjoy coming here, which says a lot! The staff is incredibly patient and accommodating, especially with little ones like my youngest who aren't the biggest fans of cleanings. They take their time, communicate clearly, and create an environment that feels safe and supportive. Everything runs so smoothly--it's truly a well-oiled machine. Even the team members behind the scenes who handle texts, scheduling, and rescheduling are responsive and kind, which I really appreciate as a busy mom. I honestly wish I could come here as an adult! More than anything, I love that they're not just providing a service--they're helping teach my kids lifelong habits around dental hygiene in such a positive way. Grateful for this team and the care they provide!

This place is really clean, and the dentist communicates. He showed me my child's cavities and was…read moretransparent. They even give decent toys in the end for each visit. However the three stars knocked off because the front desk is extremely rude. Right when you walk in, they ignore you and point to a kiosk to check in and don't make eye contact like they are avoiding you on purpose. Mind you I've only been here twice. And each visit was the same. They also NEVER answer their phone calls even if you leave a voice mail. Their main form of communication is text message. They reschedule through text and answer any questions through text. Also last time I checked out, one of the ladies at the front desk (couldn't catch her name) was talking to her coworker in front of me for like a good 3 minutes and it was completely unrelated to my visit. I felt like I was a burden burdening their conversation, and she asked me with the most annoyed tone if I was free a month out after they were done. Not "hi, I can help you right here" or "did you get everything you needed today?" Like I'm burdening you with your 3 minutes of conversation? The picture even says please DO NOT CALL. please tell me this a joke? What's the point of having a receptionist if I'm burdening them and they don't want to speak to customers? Text is NOT a professional form of communication.

always very caring and understanding with children. may take time when u check in but keep in mind…read morethey work with kids who dont always comply and they try to give each child a non traumatic experience

We come here all the time for checkup and cleaning for the kids. , I drive 20 min for this location…read morefrom La Mesa, best kids dentistry in San Diego. They have games here before you come in and gifts for the kids. Everyone is really nice and friendly and confines with their adjustment to having multiple kids at once. Very good care, cleaning and one time we have cavity- they are very patient. Great Dr and assistant and office! Highly recommended to come in here if you have small kids and looking to start treatment- worth the drive if you are far!

Was referred to this office by our main dentist for my sons treatment and wow…read more The office front staff, the hygenists and Dr.Pat were all amazing from start to end. Never pressured, never made you feel stuck with options and cared about the comfort of the child the entire way. Extremely happy with how they run this place, It can be difficult trying to find pediatric dentists that educate and care about the child as a whole and this place meets all those targets.

Dr. Mark is great! He's so good with my daughter and she feels comfortable with him after her third…read morevisit. He did a procedure on my daughter (she's three) she looks and felt so good after it. Totally recommend him! She wasn't in much pain, it almost felt like she didn't even go through a procedure at all. Paulina at the front desk was very kind , nice and professional. Thank you all! Loyal patient here!

I'm really grateful to Dr. Quan Liu, DDS, DMD for taking care of my tooth. I was quite nervous…read morebefore the treatment, but Dr. Liu was very patient and took the time to explain everything clearly. He walked me through the procedure step by step and often checked in to make sure I was doing okay, which made me feel much more relaxed. What impressed me most was how calm, careful, and responsible he was during the whole process. You can tell he truly cares about his patients and wants to do the best possible job. The staff in the office were also very friendly and helpful, and they explained the aftercare instructions clearly. Overall, it was a very positive experience, and I would definitely recommend Dr. Liu to anyone looking for a skilled and caring dentist.

I am writing this review to share my worst experience ever with others that have had similar or…read moredifferent bad experiences with this Dental office. To all new patients that are looking to choose Otay Lakes Dental Group for Dental Care. This bad review is regarding Dr. Quan Alex Lui. I have been a patient at this office for more than 10+ years. During that time, I had no ongoing conflicts, no unresolved issues, and i was never informed that I was considered a problematic patient. On June 17, 2026 I went to the office for a scheduled dental cleaning appointment. I checked in at the front desk and was treated respectfully and professionally. I was then taken in to take x-rays and moved to another area where a dental assistant polished my teeth. After that , I was asked to wait for Dr. Lui to complete my teeth cleaning. I waited for approximately one hour without complaining. After that wait, Dr. Lui approached me abruptly, rudely, and disrespectfully and told me that he refused to provide treatment , that I was a bad patient, and that he did not want to see me ever again. He said this was because of my past complaints about the quality of teeth cleaning not meeting my expectations. I calmly explained that this involved a single incident approximately 3 years ago, when I believed a prior cleaning had not been performed properly. At that time, I had requested that my teeth be cleaned again because they still felt dirty afterward, The office honored my request, the matter was resolved, and I was really satisfied. In fact, Dr. Lui personally re-cleaned my teeth at that time. After that incident , I returned for additional visits and specifically requested that Dr. Lui perform future teeth cleanings. I was never informed that there were concerns about my behavior, character, or patient status. This incident was especially upsetting because my 8 year old granddaughter witnessed the interaction. She became frightened, distressed and concerned by the way I was spoken to and asked why I was being treated so rudely and aggressively. My granddaughter texted her father to informed him that Grandma was just kicked out of a dental office, my son Jorge Martinez my granddaughters father became very concern by text sent to him. Mr. Martinez called me on my cell phone in the middle of my conversation with Dr. I expressed to Dr. Lui how I didn't appreciate in the way he was handling unresolved issue based on a past incident, and the way I was being spoken to in a very disrespectful and humiliating way. I felt like I waisted my time and I couldn't believe he was refusing services to finish my teeth cleaning in the middle of treatment. Dr. Lui didn't care or display any remorse or compassion to listen or understand me to look for better way to resolve the problem or misunderstanding. Dr.Lui walked away, another staff employee had heard the conversation. I explained the truth of what had happened, but instead of trying to resolve the situation. I was told that Dr. Lui was the boss and that what he said was final. Mrs. Gretchen then asked me to please leave, escorted me out, and told me that the office no longer accepted my PPO insurance. Afterwards I checked the office website and it clearly stated that my PPO was accepted. This left a concerned that I was being treated unfairly and possibly given inaccurate information while being removed from this office.

So, I see there is a lot of negative reviews. My family's personal experience was outstanding. My…read moreyoungest child had a deep cavity that was worked on. The dentist that worked on my child, was so great. I got to sit in the room and see everything. The dentist made my child feel comfortable, and safe. She explained every little thing she was doing, and took she was using. The dentist explained it in a way a child could understand. The dentist noticed that she did not have to go as deep as the General Dentist had stated. So, the dentist took off the Code from our bill. The process was quick, and my son was happy with it.

Can I give zero stars? They never return calls, I had to go…read morethere a few times to have a chance to talk to the staff; and now I give up. My kid will have treatment another place.

Dr. Diana was very honest and thorough. The office is a bit out of the way for me but worth the…read moredrive to have a trustworthy and caring provider.

I have been meaning to leave this review for awhile. This place is a money grab, go to family first…read moredentist instead. Overall, my cleaning experience here was great until they tried to charge me and my husband almost $1000 per tooth for ceramic onlays since they said fillings were no longer standard practice. Conveniently the onlays aren't covered by insurance but fillings largely are this sounded odd to me but I told them I'd think about it since it was a lot of money. Luckily my masters roommate at UCSF had just finished dental school (best in the country) so I asked her and the dentist at family first dentistry and they couldn't believe that they had told me fillings weren't standard of practice anymore. It just makes me sad and angry that they are taking advantage of people like this

I. Love. It. Here!!! This is my first time ever having…read moreInvasalign and I was so nervous and excited for the process and they've made my experience so worth the wait of finding the perfect place. Dr. Poggio and everyone here has taken their time to make sure I feel the most comfortable and understand the process of having trays on. From financing to the actual putting on of the invisalign trays, the process has been amazing. The staff are incredible and they make you feel like you're a friend in the neighborhood. I love it here and my husband also has come here before as well and has had nothing but amazing things to say. I'm always so excited to come in and see everyone; not only for my teeth, but just to catch up and say hi! I'm proud to have them as my ortho team and excited for the future. Please dont hesitate in giving them a chance. They are more than worth it and will make you feel awesome from start to finish!! See yall soon!

I decided to get Invisalign so I started the process of searching online for the best orthodontics…read morein South San Diego. I narrowed my choices to 3 orthodontics. Meeting with Dr. Poggio and her staff completely won me over without a doubt. They were exceptional. They explained the whole process, used state of the art equipment and were beyond friendly. I noticed a difference within a week of using invisalign. I'm extremely happy I chose Dr. Poggio and her wonderful team. I've been to their office a few times and I'm always greeted with a big smile. I'm looking forward to my next appointment.

Update- so my child ended up having several things done, and general anesthesia was recommended…read morebecause of my kid's anxiety with dr offices and the ability to cooperate... Dr. Lee (anesthesiologist) has been doing this for over 35 years and he was awesome, and had a great sense of humor. My kid's dentist (Dr. Pat) worked quickly and thoroughly. (A big deal when anesthesia is charged hourly!)... I was able to meet dr. Rene who happen to be in the office, and he too was very friendly. They really value their patients and their customer service is on point. The parent is taken care of just as much as the child. You are offered a beverage while waiting and checked up on frequently. This is a fairly new practice, about 5+ years old, but the office runs very smoothly. And yes, no complaints on their dentistry. My kid had a tooth pulled and a spacer placed, a crown put in, and I believe a few other things.. I was waiting for my kid to start complaint of pain after the anesthesia wore off, but no complaints of ANY pain at all... The office also called a few hours after we left to check up on my child again. Bring your kids here!!!!!

If you're done with overcrowded express dental service this is the place for you!!!!! I was…read morereferred to Dr. Alingog after my teenager's dentist moved out of state. I'm impressed with the ambiance, service, and staff. Everyone is always friendly and it's never over crowded. I immediately referred my niece to Dr. Alingog. My niece has been terrified of dental visits since she could remember. Let's just say she loved and didn't want to leave the dental office. She fell in love with the dental crocodile and the inviting room was an immediate hit. On another note, my younger children have been patients of the Super Dentist since 2007. After my visit with Dr. Alingog I realized how loud, uncomfortable, and impersonal the Super Dentist staff and office was. Had it not been for my teenage son's dentist referring us to his office I would've never found this hidden treasure.....