Demanded money 1.5 months before move in. Owner also changed the lease to 7 months when I asked for 12 months

The two worst realtors I have ever used. 7th house I have owned. They are so lazy! They don't fight for you. Don't waste your time and energy. We gave them ideas how to market our house. Flooring is ripped in our new home and they could not fight to fix it. Damage happen when original owner moved. Not a stand up bunch! There names are Jacob Tolman and Gavin Miller. They're not experienced at all. Many more things happen. Went as far as blaming us . Stay away from them or you will be battling . read more

Total garbage rented from this company for 5 years And I get slapped for a bill that was not my responsibility The gaskets of there early 2000 house gave out since I moved in I even have the pictures how the glass was damaged,on a rainy day the window leaked they hired a handy man to spray black flex seal over white window frame looked like we lived in the ghetto upon moving out they slap me with the bill like wtf ‍ I'm not responsible for this When I rented the house I desperately needed it because they relocated me from another house because the landlord decided to sell, completely understand but the house they relocated me was not painted or even clean I told them I would handle the paint to help me get moved in "no problem " When I moved out I resprayed for second time And they still slap me with a bs bill of holes covered The landscape don't even ask same I never touched it, point less gave it back as it Bottom line poor management I really don't care I'm glad I finally bought a home I went with another company trillion offers the home buying services but how I got treated!,I was like kick rocks,I even asked to put an offer to the landlord not even a reply l, oh well the house I bought is a lot better and I even remodeled my kitchen read more

I'm a quiet and reliable renter but I've never had issue with a property management until now. Issues don't get resolved, maintenance and most of the people I've talked to their are pretty clueless. Also don't expect any help or maintenance on a weekend I've had a serious issue and it had taken them 3-5 days to take any action. In my experience the employees are not very responsive as I've currently been trying to get something resolved for 5 months. read more

There is something fishy about this property management company. All their posted properties are either not available for viewing or come back non-qualified. I have over 6 figures income, over 740 plus credit, and good work history, but somehow I can't even get an appointment. Not one, nor two, but for all six properties I applied for. Applicants, beware of paying the Trillion's application fee first before seeing the house. read more

Renters Beware. Same thing as other poster. You claim its available when its rented out. So your scamming people of the application fees. This is thousands folks. You go to take a look and a herd of people show up. They post rent low more apps. More apps mean more $$$. Please I don't want to hear your sorry ass excuses. Look somewhere else folks they people are scammers. And they know people are desperate for housing . Let put 600 credit score so more people will apply and there you go. Thousands of dollars collected in fees from applications. Yada yada don't want to hear your uh uh excuse. The truth! read more

They ought to remove the "fair housing" from their website. Honestly, I feel they're doing their home owner disjustice. Their credit score minimum on the website shows as 600 and if your application wasn't approved, you can apply it towards the next house. This was according to their proposal manager, Veronica Partington. I saw a new listing released after their business hours and immediately emailed them asking for my previous application to be applied towards the new property. My credit score was 618 at the time of the first application and my co-applicant's was 730ish. I have excellent tenant history from another property management for almost 8 years now, when I asked if she ever bothered to verify my tenant history I was told she verified it through my bank statements. Really? How so? The property management we have now only takes money orders so we have to withdraw cash through the atm. Combined, we have a verifiable income of $10,432 and in a few days that will change to $11,200 with only 4 people living in the household. And both adults working in healthcare with a large demand for our skills, was anything verified? Well, none of the supervisors I listed were ever even contacted, none of the landlord information was verified. Of course, since the housing market is competitive right now, I would expect a lot of applications but what's the point of them saying they'd keep your application 30 days if you pay the fee? I couldn't even get a hold of an agent during my first application, if I'm not mistaken, Tony isn't even in this state or country. Good luck getting a hold of an agent. Truth is, she picks and chooses who SHE believes is a candidate based on what ever criteria she has. A strong tenant background with verifiable income of over $10k is apparently not good enough for this woman. I just wish they didn't mislead people in a need to move asap. Oh but just for good measure, she did say the staff in her office is mostly hispanic. Nice. read more

If you ever have a problem with the property you are renting there isn't a worse company to manage it. Firstly there is never someone to answer the phone or call you back. There literally is no option on their automated call system to speak to a human. I left a voice message 4 months ago asking about an anomalous charge of $75 and still have never received a call back. Any information you attempt to change on their tenant portal continues to revert back to the original information even after it says it is saved. When the sewer line clogged and they sent out a plumber, the next day they sent out a renovation consultant to decide how much steam cleaning the downstairs would need. He took a spare key and said they would be back that week to do the cleaning. It's been 3 months and they haven't been back and still have our key. Now they have charged our bank twice for this months rent. Claiming that it was us that did it even though we have been on automatic payments for over a year. They are saying they can't refund our money and we will just have to wait until next month and cancel the automatic payment for that month. Edit: After finding out the phone number online doesn't actually have anyone answering or responding to it, I went into their office to explain my situation. After listing the issues I've had with their online portal, Tyson told my I was attacking him and acting like a "punk" without the least bit apology for double charging us or saying sorry we've had trouble with their online portal. We will not be extending our lease with them. read more

Trillion has been a game changer for me and my family! We have rented two houses through them over the last four years and have no complaints. It's rare to find an honest hard working crew like this one! Any time I have a maintenance request for anything on our rental they get back to me within the same day. Very pleased and there is a good chance that you will be too! read more

Trillion is great! Responsive and proactive as a property manager is so important. Thank you for all you do Trillion!

This is the worst property manager I have ever dealt with I was told on the phone they will only run one application at a time and mine was the fourth one received (we applied before the property was even able for viewing). We make more than 3 x's the rent, more than qualify with the credit score, job longevity everything plus they wanted. A few days after completing the app they say they have submitted all applications to the owners(as they are banking all the $40.00 application fees). The way the rental market is today I'm thinking they received tons of applications. No call no communication if approved or denied, which is fine in the mean time I've signed a lease (that took one day to get my application approved). Surprise surprise... house is back on the market for rent a week later. When I called they claim every single application was denied. Do yourself a favor and stay away!! Rent through someone else. read more

I wanted to wait a bit to write this review in case Tyson and his team do not live up to expectations. I can now confirm that they have, and exceeded them as well. Prior to hiring Trillion Real Estate to manage my property, I was working with another person from another company and that was underwhelming. I paid her $100 a month (I'm paying Trillion $99) to manage my property, but manage she did not. I had to deal with the tenants myself, had to collect rent myself, had to basically do everything myself. She just acted as a third-party intermediary, often slowing things down and adding confusion to the mix. Then I consulted with another management company to prepare my property for rental and they were inflexible and not very accommodating. Finally, I reached out to Tyson and they were just INCREDIBLE. First, they were willing to list my property for rental AND to sell to see which would yield the best result. Mind you, this adds much more work on their end because they had to do showings on weekends to potential buyers and then show the home to potential renters. But they did it, without extra charge. We ended up renting our property and they have been managing it since January of this year. And it's been smooth-sailing ever since. They take care of everything for me. I'm the type who do not want to be involved at all, so they only email me to get approval on any work that needs to be done on the property. They take care of the rest. Tyson, Veronica, and Ernie are the dream team and I would definitely go to them for anything property-related. Rental? Trillion. Selling? Trillion. Buying? Trilion. You're in good hands. read more

Being a military family and living thousands of miles over the ocean In another country... Made it geographically challenging for my husband and I to maintain or manage our property. We couldn't have selected a better property management company to take care of our home. Trillion Real Estate is as good as they come! Tyson and Veronica communicate everything that is going on with the property when it happens along with solutions and recommendations. They ensure our interest are protected and a priority. We are so grateful that we found such dependable, loyal, and amazing people to take care of our home! Being a military family and moving around so much can be very difficult. This property means so much more to us because it was our first home. However when you know that there is someone looking after the place you call home. The place that you bring your children home too, and from time to time (in between other duty stations of course) watch your children grow up in. The Forever home you cannot wait to get back to once you have retired and completed your service... It makes everything that you may have endured now so much easier and stress free! We are forever grateful. So with all that being said if you are looking for an extraordinary property management company. Trillion Real Estate is truly the one! read more

I've been with Trillion Really Estate for almost 2 years. I only had a month to look for rentals in Murrieta because we lived in North County and our lease was ending. I was also 9 months pregnant with my second, so I was basically house hunting online. I have to give major props to Veronica for being super helpful during such a hectic time in my family's life. Every single member of Tyson's team was extremely helpful in getting us the rental we wanted, within the month that we needed to move. They are very prompt with their responses to any questions I had and still have. They treat us with nothing but kindness and respect and greatly appreciate everyone at that company. I have recommended them to people that are interested in living in the Murrieta area, because I've worked with another property management company before them, and Trillion is hands down a lot more caring and helpful. read more

They ask for bank statements during the application process for a rental. That's weird and intrusive. I mean the president doesn't have to show his tax returns seems kinda crazy to show bank statements in addition to pay stubs and credit. read more

We have had many different landlords and this one has been the best by far. Our dishwasher stopped working and they sent someone out the same day and installed it the next day. They even worked around my schedule and came after hours. Very few problems with the house and every one got resolved quickly. Really nice people to work with. I read a couple bad reviews and have no idea what they're talking about. Our experience has been absolutely perfect. My wife and I talk about how great of people they are to have as landlords. read more

When we had a problem with Trillion Management, we received a very prompt response & the issue was fixed right away. That's very hard to find in many property management companies these days. Thank you! read more

Be cautious with these guys. I took time off of work to go see a house that I had scheduled a viewing for. There were a dozen other families also seeing the property, which is fine. The house was perfect, I was very interested. The problem was that I found out the house was already rented out. What I took away from the situation is that they will keep a home online claiming to be "Available" even when it's not. Just to keep collecting application fees from people who are interested. Need to make that money I guess. Poor business practice... read more

I left work to view a rental that I scheduled, showed up and there was 10-12 other families there to look at it. Finally the agent shows up (no mask) and proceeded to let everyone in at the same time. This isn't what upset me, this was just not a good look. I viewed the house at 4pm, went back to work to fill out the application (4:30) the house wasn't on the website to apply for. I left work to see a house that had already been rented! Huge waste of time! Ended up being great, I rented with another company a house that I liked better! Really bad business practices. read more

Great staff! They are quick to respond to any and all questions by phone and email. The staff was extremely helpful with the renting process and explaining our options. I wondered if once we signed they would continue to be as helpful and they have. read more

Amazing staff! Easy to get ahold of and always quick to respond with a friendly and helpful answer! They have made the renting process so easy! read more

Trillion has been our property manager for several years. Great to work wIth! Responsive... friendly... and on-top of things. I would recommend! read more

Great staff! Tyson got my property sold and in escrow in 10 days. I will hire him again to sell my other house in Temecula. Tyson you Rock!

Tyson and his team helped us sell our home in Menifee. We had met with a few agents, but we knew as soon as we met Tyson that he would be the one to help us. He was upfront and HONEST, and you can just tell/feel that he is a GOOD PERSON. We went with our gut and we were glad we did. We opened escrow after having our house on the market for 6 days! He kept us informed throughout the process (it was our first time selling, so I was a little worried going in) and before I knew it, it was over. Everything went so easy and fast. Thanks Tyson! I would definitely recommend him to anyone looking to Sell/Buy. read more

Rented for almost a year and they were always so responsive and helpful. I would recommend them for your rental. Easy process to move in and out. read more

Trillion Real Estate has been fantastic. I had heard of the company over the last couple of years, and the word was that they were very good with real estate and property management. I finally had the chance to call them for assistance on some property management of a house that I needed to rent. Calling Trillion was the best move I have ever made. After reviewing several other property management sites, I couldn't find one that I didn't like about Trillion. Since working with Trillion, I can say that every positive review is exactly on the money. I have been working primarily with Devenae, but will get assistance from Veronica as well. After completing a couple of online forms, I received an immediate response. With a little more information, my house was listed for rent and I had applications coming in for review. Devenae inspected the house, gave me her thoughts, and we went forward on any changes or minor improvements. Trillion has a list of great vendors that they use for homes and everything just works easily. For property management, this has been a great experience and I am happy I picked Trillion Real Estate for a partner for the management of my property. read more

CAUTION SCAM ALERT: This place has all the hallmarks of a scam. They do not respond to emails or phone calls until you call their bluff. The 1-800 number is not monitored and they will call from random 951 numbers and will not leave call back numbers. Do not allow them to get your information. I have received a large number of scam calls since applying with them. Even when I finally got a hold of someone, Veronica, argued with me the entire time about how they're too busy to return emails and phone calls. Everyone that has dealt with this please make sure you file a complaint through the California Realtor Association. https://www.dre.ca.gov/consumers/filecomplaint.html read more

This team is awesome. I have worked with them for over a year with several properties and they can always be trusted! They are easy to get a hold of and give professional and accurate advise. If you are looking for an excellent property management company, I give them my highest regard. A+ read more

The best!!! Dependable, professional, attention to details and efficient! Trillion is the best! Thank you Tyson, Veronica, Ernie and Dev, you are incredible team and so pleasant to work with. I appreciated of your efforts and always staying on top of every tasks! Thanks for the very low vacancy ratio and nice tenants! Again, you are the Best and I highly recommended. read more

This group provides great service! They get back to you and answer any questions immediately. They make every step and process quick and easy. Ernie Mora has gone above and beyond to make our experience so great. He is so friendly and helpful and always has a smile on his face. He makes sure things get taken care of right away, pays attention to details and keeps in touch every step of the way. read more

Tyson at Trillion real estate is such an incredible agent to work with. He helped my husband and I find and buy our first home a few months ago. He was incredibly patient with us, showing us many places and he is very down to earth and easy-going. He's even still helping me with random questions! Tyson is very responsive to texts and emails and his team works very quickly when necessary. I highly recommend working with him if you're in the market. read more

Tyson and the whole Trillion Real Estate team are amazing! Very knowledgeable and excellent service. I recommend him to anyone who is looking to buy/sell/rent/property management. Genuinely nice people who are there to help!! read more

Amazing service from Veronica! She helped me with two rental clients in three weeks, her service was exceptional compared to other property management companies in the valley! Thank you Veronica! read more