This is my second time getting my car fixed by Hiep. He does an amazing job clearly! The whole…read moreprocess was so smooth and I feel like I have a brand new car. Both times I was well taken care of, and great communication from time frame, insurance, everything. Shoutout Amanda as well, she's great!! Huge weight taken off my shoulders, I hate dealing with car issues. Thank you both, I recommend absolutely! I included photos of before and after from both times I got my car fixed. The first time I had a hit and run that damaged the rear side of my car. The second time I had my bumper replaced. The end work from both jobs looks like a brand new car, Amazing work :)

Best quality you'll find in Sac. Fantastic body work and does some of the best paint I've ever…read moreseen. Owners a great dude too! Definitely recommend this place

I had some bumper damage I needed to get an estimate for, and was able to directly request it from…read moreNew Saigon through Yelp. They responded within the time frame posted (2 hours) and were able to fit me into their schedule the same day. Took my car to the shop and had them check it out, they got me my estimate and guided me through the process of contacting my claim adjuster, and what to expect in the upcoming weeks. They were very friendly and welcoming, provided me with a lot of information I didn't know beforehand, and were able to answer all the questions I had regarding the shop, my vehicle, and insurance. They kept in contact with me to ensure that they'll have the parts on-hand once I received my rental car and can start repairs asap. Dropped off my car on a Monday and it was ready to go by Friday! I had a fender liner replacement, bumper replacement + paint, and fog light installation. Anything extra that may be needed (such as ordering a new emblem), they contacted me. They were super easy to communicate with and were very professional. Once I picked up my car, they had me check everything to ensure it was all good. It was fun talking to everyone here. They have a lot of experience and knowledge in repairing and maintaining vehicles, specializing in JDM cars, too. While I was waiting, I saw people from local shops dropping by just to hang out for a bit, they made sure their clients understood the process and cleared up any confusion before they left, it felt very community oriented. Definitely left a huge impact on me because it's difficult to find a trusted business that won't take advantage of their clients.

Dave and Chau at New Saigon Auto have amazing customer service. There's nobody I trust more with my…read morecar. They recently helped me replace my ignition coils and front brake pads and rotors, and they were extremely transparent with pricing and clear about what work was recommended. On top of that, they're great to talk to--honest, knowledgeable, and never pushy. I wouldn't take my car anywhere else.

My Volvo was hit by the gas door area and I know very little about cars. I had previous work done…read moreby them a few months prior so I chose them again. Lee and his crew did an outstanding job making my car look and feel brand new again. They gave me undivided, personal attention, even advocated for me when the insurers pushed to use lower grade materials. I am delighted with their service and their work!

Called to get a repair estimate. Was met with an argumentative, hostile, and angry employee. The…read moreemployee was uninterested in listening to my perspective or in being positive in any way. From a customer relations perspective this is a terrible business. I note the other reviews are generally dated. Perhaps the 5 star employees have left. Very regrettable.

These guys are absolute gems in the auto repair world! I…read morecan't say enough good things about this auto shop! Kyle and Victor are truly amazing people who go above and beyond to help others, especially those in need. Their business model is built on genuine care and integrity: they do their best to help every customer, and it shows. People are literally towing their cars from places like Fairfield and Vacaville because this team is so trusted, honest, and reliable. Word of mouth like that doesn't happen by accident! What stands out most is how patient and knowledgeable they are. They answer every question thoroughly, without any pushy overselling or unprofessional tactics. No sexism, no pressure--just straightforward, respectful help. Whether you're driving a luxury car or something more modest, they treat you exactly the same, with dignity and kindness. If you can't afford full service, they'll happily help you source parts and give solid DIY advice so you can handle it yourself. That's rare these days! They're incredibly responsive, quick replies, never lazy, and always eager to help. I especially appreciated how they pull all the cars inside for safety during closing hours. When we needed a rental car after our accident, they immediately connected us with the Enterprise location right down the street and made the setup easy. Plus, they even have attorneys who step in to make sure insurance companies pay out fairly when you're the claimant. That level of support took so much stress off our plate! From start to finish, every part of the communication and service was top-notch. If you're in the Sacramento area (or willing to travel), do yourself a favor and go here. Kyle, Victor, and the whole team--thank you for restoring not just cars, but faith in honest business. Highly, highly recommend! Posted with gratitude after a stressful situation--they made it so much better.

I'm long overdue for a review! Victor has been wonderful, and I love how transparent,…read moreknowledgeable, and thorough he is. He has taken good care of my last Honda accord and current Mazda CX5. The first time I brought my car in to fix an engine light issue with my oxygen sensor on my Honda accord, he helped recommend a better brand and was honest and helpful. I now have brought my CX5 to him multiple times already for his expert opinion on different issues and for regular maintenance. He's always very responsive, easy to get a hold of, and willing to share his knowledge and expertise. Recently, I brought in a long list of items to be fixed from the dealership, and he was honest in what he thought needed to be done more urgently vs not, and his prices were also much more reasonable. He was kind enough to help me as well with replacing my car battery and windshield wipers. If you're looking for a trusted honest knowledgeable mechanic who is also very friendly and easy to chat with, Victor is your guy!

Just dropped off my vehicle for repairs. So far they have exceptional service and great…read morecommunication. I will post after all repairs are done to comment on their work, but they are so friendly and exceptional already that i feel confident their work will reflect the same as well.

I had got into a car accident! & they provided great service and kept me updated. & im Ralph was my…read morerep and he was awesome and informative. 10/10!

G&S never disappoints. I have been here 3 times and they always do me right. I recommend all my…read morefriends and family to place as well and they never come out disappointed. The work that they do is impeccable and in my opinion, it's the best in the Sacramento.

I got hit by a flying object on the freeway and ended up with some damage to the front of my car…read more After seeing the high reviews for G&S, I decided to take my car here to get repaired. The team here is very friendly and professional. They handled all the paperwork and back and forth with my insurance for the claim. And they were very upfront on the timeline of repairs. It took about 4 days for my car to get fixed once the parts arrived at their facility. When I went to pick up my car, they even washed and detailed my car - which was just a very nice touch to my experience. My car looks amazing! Thank you G&S for such a stellar experience!

Firstly, check these pictures and screenshots and then make a decision. Lewis's license was revoked…read moreby BAR 2-3 years ago, but he is still illegally performing repairs on vehicles. He was hit with multiple citations which he never paid. So, if anything goes wrong with your vehicle, no one will have your back. So make a wise decision. On May 5 I dropped my VW Atlas at his shop to install a new fuel tank strap. He checked the vehicle and told me that the job is going to cost me $185-200 for the labor as I had provided him the part. As per him, he said the vehicle will be ready tomorrow around noon. The next morning he called me around 9-10am and told me that we have a bigger problem. He said in order for him to install the strap, he would have to remove the whole underbody of my car, and it's a 15-hour labor job, and he quoted me $700. I trusted him and agreed on that. He said my vehicle won't be ready until tomorrow by end of the day, as it's a very big job. He called me after 5-6 hours and said my vehicle is ready and work is done. It was strange that he said a few hours ago that it's a big job and it's going to take a straight 15 hours, and now how come he was able to get it done in 4-5 hours? I arrived at the shop and asked him how he was able to complete the work in just 4-5 hours, as on the phone he told me that he would have to remove the whole underbody and put it back. He said he had to bring 3 other mechanics to work on my car just to get the job done faster. A day before, he told me that he is the one many armies and doesn't have any employees. So, he paid 3 mechanics out of the $700 job just to get the work done faster even though we agreed on the next day evening. What he said was not believable; however, I paid him the money. The invoice he gave me was very vague, and it had no labor hours mentioned. The next day I called him and asked him if he took pictures before taking the fuel tank and underbody off. Normally any auto body repair shop or any mechanic takes pictures of everything for a job this big for liability purposes. I asked for his CCTV, which he declined also. I checked my VW app history when he had my vehicle. It had not shown any history or activity of the fuel tank or any part being taken off from it. It shows every small update of vehicle activity, but I had no sign of it. I confronted him about providing me proof that he had taken the whole underbody apart and put it back; he kept making excuses and disconnected the phone.

Beware of this guy. Filed a complaint with the bureau of automotive. They finally called me today…read more This guy hasn't had a business license or a bond in a couple years. Do not use this shop. He talks a good game. His business probably went downhill when I when he became an alcoholic and has to drink in the morning just to do any work got me for $6500