Josue has been great. We worked with him a couple of times for an apartment building in University…read moreHeights to help with rodents. He is knowledgeable, attentive, and timely. I will continue to use Thrasher and recommend Thrasher to others.

Really easy to set up an inspection, they were very on it with communication, and the inspection…read morewas easy and smooth. For a stressful situation, they made it great. No pushy or slimey sales tactics and honestly just an overall great experience.

I definitely went with the right business, no disappointments, very informative honest, and it…read morecouldn't be more true that you get what you paid for. Amazing Service and Work and worth every Penny.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Our experience with Simple Pest Management exceeded our expectations, and it began from the moment…read moreI picked up the phone to call them. Ayana, whom I spoke with when I reached out, was so kind, patient, and friendly with every question I had. Her professionalism and warm approach truly won our business, and the whole appointment notification system over text was seamless from start to finish. And then there's Omar! From the moment he arrived for our backyard inspection, it was clear we were in the hands of a seasoned professional. He was thorough, patient, and incredibly knowledgeable -- exactly what we needed when we discovered we actually had a squirrel situation on our hands (not a gopher, which is what a wildlife removal company told us the day before). Rather than just doing a quick walkthrough, he took the time to genuinely explain what was going on and answer every single question we had. His guidance gave us a real understanding of the problem, which made a stressful situation feel so much more manageable. We are truly grateful for the expertise and care this entire team put into helping us. Five stars, without question!

So much I'm disappointed with. They made huge changes and none of it benefits the customer. Every…read moremonth you get outside treatment but if you want interior service you have to call and schedule for a separate day (it used to be the same day). The issue is I CAN NEVER GET A HOLD OF ANYONE. I keep leaving voicemails and NO ONE gets back to me to even schedule. What am I paying for? Also, they are using AI to handle customer phone calls which is insane. We're already looking for a new company.

After using another commercial exterminator for years, their service went up 4x. It was really…read morecostly. I asked my neighbor who they used and they recommended R&D. We decided to try them out and have had them for a year ?? I lost track. Isaiah, our technician, always texts me to let me know when he's coming so we don't let out the dog for a couple of hours or so. He always checks to see if we have any issues that need to be taken care of. If I have any problems, I text him and he asks if I need immediate service or he just makes note so when he makes his call, he knows. I really appreciate his level of service and besides that, he's just a nice guy!! Thanks Isaiah!!

Our service technician Mark has been treating our yard for over 10 years. He always checks in and…read moreresolves any issue when they arise, even stopping by between services if needed. We've been so pleased with their careful, conservative approach to pest management.

We recently moved into our new house by the canyon and was immediately met with a ton of ants in…read moreour primary bedroom. We tried using Terro ourselves for a few days and weren't seeing much improvement. Reached out to Jeff and he was able to drop by immediately the next day to apply treatment. He was extremely knowledgeable and let us know where the ants were coming from, how he plans to treat it and also identified specific preventative measures like replacing some ant attracting plants. The very next day we didn't see a single ant in the house!

I rarely leave negative reviews, but my experience with this pest control company has been…read moreextremely disappointing. We hired them for rodent control, and the owner, Jeff (fairly speaking is a pro), never clearly explained that the service was a one-year subscription. After the fact, they told me over the phone that rodent control is "never a one-time service," which I can understand -- but that is not the same as agreeing to a one-year contract. At no point was this clearly disclosed to us upfront. Later on, we started getting billed for additional visits, which came as a complete surprise. When I questioned this, they insisted that everything was in a contract. The problem is -- I never saw or signed any contract. I only received a copy of this so-called agreement a full year later via email. Their earlier invoices also did not mention any long-term commitment or subscription terms. Despite my strong objections and explaining the situation, they refused to adjust or waive any of these unexpected charges. This feels very misleading and unprofessional. I would strongly advise anyone considering this company to get everything in writing upfront, review every detail carefully, and do not rely on verbal explanations. Transparency was completely lacking in our case. Very frustrating experience overall.

Victor and his crew were amazing. Hungry termite is the most professional and quality pest control…read morebusiness I have ever worked with. you can tell they take pride in their work and have excellent customer service. They made a stressful situation easy to deal with. I highly recommend Hungry Termite.

We used Hungry Termite for fumigation. Although their price was slightly higher than some of their…read morecompetitors. We decided to use them based on reviews in Yelp. We were happy overall with their service. We also purchased roof insurance and glad we did. The roof inspector after the fumigation identified a few broken tiles which were fixed. Hungry Terminate subcontracts with 2 companies for this job, Solo Roofing and a fumigation company. Both were great! Solo Roofing did a great job with replacing the broken tiles. The fumigation company was also great since the lead is trustworthy and he is the only one who can enter the house and not the other workers. Admin staff was responsive with my emails.

Today we had a termite treatment from Carmel Valley . Eddie Vasquez was the technician! He was a…read morecomplete professional. He was prompt. He was thorough and he was neat and even wore booties in my house. He had a personality as well job well done I would refer them to anyone. if there was a place for a six star, I would give it outstanding job!!!!

I needed someone to rebuild my wooden corbels and shutters as they were ridden with termite damage…read more Carmel Valley pest control was prompt in addressing all my needs. They sent an incredible craftsman to do this woodwork, Eddie. Eddie is very punctual, conscientious, and most definitely I see his creativity in all of his woodworking skills. The shutters came out just beautiful. I've attached a picture of the front of my house where you can see his handiwork on the corbels up top and the shutters on the right. I will highly recommend your company to anyone who asks. From the woman who answers the phone to the workmen that come out, I have received wonderful service. Thank you so much.

10 stars if I could! Blake from Joshua's Pest Control was incredible. From the very beginning, he…read moretook the time to explain everything clearly and made sure I fully understood the treatment process. He was also very fair and gave me a great price. I actually spoke with five different pest control companies, but Blake was the one who made me feel the most comfortable and confident moving forward, especially since it was my first time treating my family's property. Blake truly went above and beyond. He helped me every step of the way, was always patient with my questions, and never made me feel rushed. What really stood out was how genuinely kind and helpful he was. He even took the time to respond over the weekend, which meant a lot. You can tell he really cares about his customers and takes pride in what he does. I also want to mention Mark, who was wonderful helping with customer service. He was very friendly and helpful and made the overall experience even smoother. I'm so grateful for the service and highly recommend Blake and the team at Joshua's Pest Control!

I am not sure where to begin here. So, I will start with the staff. They are professional and nice…read more The people on the phone are really nice too. Now, this is where I'm a little torn. We have had a wasp issue and this is why I contacted them. The first time a technician came out, he knocked down the nest, but just left it on our walkway. They returned because the wasps returned. Under warranty, no problem. They had to return because it was too high to reach with their equipment. Totally fine. So, wasps came back same area, so I told the person I spoke with that it was in a high area just like last time, to please let the technician know so he could come with the proper equipment. Technician comes, does not have proper equipment, needs to reschedule. I'm like, um, what?! We have a contract with them for a year of maintenance, but honestly, I am inclined to not renew it and look somewhere else for our pest control needs.