Please go with another company. I just got off the phone with their customer service rep and they were not helpful at all. They said "why don't you call us back next week to see if we can squeeze you in". Worst customer service EVER!! read more

TRM is the Sherlock Holmes of plumbers. A month ago, water started pouring down our light fixture and exhaust fan. Todd and Seth came out after a first plumber failed to find the problem. They were exceedingly thorough and logical in their efforts to detect the cause of our problems. I mean that - they examined EVERY possible cause, not just the likely ones. And even after they found the culprit, they still looked to see if there was anything else contributing to the problem. Sure, they weren't cheap but in the long run it was well worth it because unlike the first plumber, they solved the case. Thanks guys! You saved us from a nightmare! read more

We were about to have people over for dinner in 3 hours. And to our shock, the toilet didn't want to flush and the bathtub was filled* with grey water. We looked for a plumber in the area and TRM came within the HOUR. They evaluated the situation and explained to us what was going on at each step and suggested services that they thought were appropriate but did not pressure us at all. They snaked the pipes and also stuck a minipipe camcorder to see what was going on (roots) and it had a live feed hehe. Even though the situation wasn't the most fun, it was fun to be able to see all the cool gadgets and to have them explain what they were doing, what everything was for. At one point, Seth busted out a giant pipe-finder-crossbow-looking thing. Anyway, we are very pleased. The price was very reasonable, even when you take into account their promptness and efficiency, and I feel very confident in their work. We were even able to still have our guests over. They never would have known either but we actually talked about how nice it was to have TRM come and fix things so quickly and professionally. My favorite part though has nothing to do with plumbing though. They loved the dogs and wanted to meet them. I love that they are located close/local and that they dig the pups and animals in general. *gross! read more

I was planning to hire TRM to deal with a toilet leak, but their quote to replace my toilet was WAY higher than what I got it done for, when I went with My Plumbing Doctor instead. They wanted to charge me $529 to replace the toilet, plus an extra $250 hear and there for valve replacements. Also, they charge an assessment fee of $155, when I found that other plumbers will go check out your problem and quote a fix, for free. Also, their responsiveness leaves something to be desired. I left them several messages, as did my tenant (I'm an offsite owner) that they were very slow to return. I know Seth had the flu and that was an issue, but..isn't there anyone else in the office who can return calls? ANyway, I went with My Plumbing Doctor, and you can read my review of them here: http://www.yelp.com/review_share/RtN8YPYuZ3UeblWSxVHcaQ/review/qX777DweQQapeByHnNXmWg?fsid=EPkTWRh0J7S5VZnixlABHA read more

Our water heater sprung a bad leak a week ago, and we had to wait until after the Labor Day weekend to replace it. We almost went with the Home Depot installation guys, but they were quoting a high price and were a little shady about it. At the store, they'd told my husband it would cost $320, but when the guy showed up, he said it'd actually come out to almost $1000 more, and they'd have to come back the next day for the installation anyway, since we had the wrong size shed. I came to Yelp, looked up the reviews, and called TRM Plumbing early the next morning and explained to them our problem. Everybody we met from the company was friendly and polite. They were at our house within three hours, brought two trucks, and by the end of the day we were up and running with hot water! And the entire installation, including the demo of old shed and installation of the new one, and hauling all of our old stuff away, ended up being a lot cheaper than Home Depot. I hope we won't need a plumber for any more emergency situations, but in case we do, we'll definitely be calling on TRM Plumbing again. read more

Called TRM earlier today for a quote on getting our toilet looked at. They were very friendly and explained the service charges and potential issues. They had a tech out to our house within an hour on a Friday afternoon. Tech was friendly, fixed the problem quickly and looked at a couple of other minor issues. He also checked out the water heater and sinks and called to my attention the fact that some of our sink plumbing was leaking. He took pictures and is going to follow up with pictures of the issue and a quote which I can pass along to my landlord. Great service! read more

They were fabulous . . . and we never even met in person. I called in a tizzy. The toilet was clogged and no force of a plunger was making a difference. I called today, Saturday, April 14th, 2012. As a grad student and tenant, I was not excited to pay to have a plumber come to our apartment, and on a Saturday no less, but really, really needed our toilet to work again. Anyways, I called, and, I was sooooo surprised when the gent at TRM told us a trick he uses to clear out a toilet that actually worked! Plus, it meant that he would not have to come to our apartment and he did not charge us a dime! Hip Hip Hurray to TRM!!! PS The trick is to very carefully boil a large pasta pot of water on the stove. Carefully with pot holders and shoes and other things to help you have take care, lift the pot (of boiling water) to the toilet and carefully dump it quickly into the bowl. Leave it there. Do this 3-4 more times, with care, each time ,and soon, like us, you will have a working toilet again! Caveat is that it only works if your toilet clog is localized (to the toilet). If we ever need a plumber again, they are the first people I would call. Thank you to TRM!! read more

I had another company come out for a blocked sewer line. After trying to clear it with the standard snake and then power jet they told me that the line was totally blocked. They gave me an estimate for $5000. So that's when I called TRM to get another estimate for a sewer line replacement but they told me that it was probably roots and not a bad sewer line at all. They said many other companies sometimes quote for jobs for unnecessary work. TRM would come to check it out for $325. I was like great I can save some money. But when they got here, they added a whole bunch of extra charges. Cleaning the hole that was already dug yesterday would be $200 extra. Then they had to do a camera inspection for about $300. Well I believed them. Unfortunately they could not clear out the drain after two hours of trying and quoted me $4800 to replace the sewer line. That didn't include the cost to re-landscape. I decided to go with the other company for the trenchless method, When they excavated to install the new sewer line they found that the line was completely separated. They replaced the pipe in about 5 hours with no landscape disruption. So the moral of the story was don't believe what TRM plumbing tells you. Their expert advice was totally wrong and basically cost me another $900 for their quote to replace the line. Well to their credit they did say that since I lived so close they would come back and do a line inspection free to make sure the other company did the repair correctly. I learned my lesson the hard way. I hope you all reading this don't have to either. Enjoy your easy $825 TRM. It's the last I'll ever see you and I won't recommend you to my friends, especially the home owners and realtors. read more

Had a problem with my toilet so I called TRM because of the great yelp reviews. Well TRM (Todd) did not disappoint . Todd promptly returned my phone call and immediately scheduled a convenient time to fix the problem. Todd was very professional and friendly. He fixed the problem and answered all my questions. In fact, he fixed an additional problem at no additional cost. I will definitely use TRM as my plumber from now on. read more

I am updating my review for TRM Plumbing since my 1st review in 2011. This is the first plumbing service I have continued to do business with for 3 consecutive years, in the 35 years I've owned property in Los Angeles! Why? Because the quality of TRM Plumbing's work is consistently professional and above the bar. In the past year Todd Marsh and his team has installed earthquake shut-off valves efficiently on a multiplex building that I sold, and recently on my residence that I'm getting ready to put on the market. When you're selling a home, you want expert service, and I knew that's what i was getting from TRM Plumbing. They are very prompt to return your call and assist with whatever plumbing woes you have. Get the job done right...call TRM Plumbing!! read more

Best. Plumbers. Ever. I wish I could clone them, seriously. I don't think I could have had a better or more positive experience! These guys are professional, friendly, and really really know their stuff! They just kind of "get it". ... other people I've hired have given me the craziest answers but everything TRM said made so much logical sense. For example, I had a guy tell me once that the gross smell coming from my toilet was due to the people upstairs "taking too much medication" and there was nothing I could do. I asked TRM while they were at my place and it turned out to be the lower toilet seal. Well DUH! haha. They truly deserve 5 stars across the board. I got home from the gym one night, showered and then walked into my room to find a flood coming from underneath the wall!! (My bathroom and bedroom are adjacent). I started freaking out thinking "Oh sweet baby Jesus, they are going to need to tare down the wall to get to these pipes!!" No bueno. On top of that I am renting a condo, so I had not only my landlord up my bum, but the condo association and the property management company. It was like coordinating the three stooges, so I eventually dealt with finding a plumber myself and hopped on Yelp. Chose TRM because of their fantastic reviews and proximity to my home. They showed up right at the beginning of the window they gave me and got to work, communicating with each other and discussing every possible reason I could be experiencing the flooding problem. They narrowed it down to three, and lucky for me it ended up being the least invasive problem, so I got to keep my wall after all! Oh and by the way they didn't do anything half way. When they were finally finished they checked the shower water temperature, realized it wasn't getting hot enough and went in again to make sure everything was exactly the way it should be! They communicated with my landlord every step of the way so he was in the loop. Who knew hiring a plumber could be such a pleasant experience? I haven't had a problem with the shower since they touched it. If I ever have another problem I will call them without question! read more

So this is an updated review. I had to rehire Todd & Seth after my bathtub leaked on top of my lovely 50" 3D plasma TV. I did the initial exploratory drill work and quickly realized I was above my head on trying to fix this myself. I noted two leaks one from the bottom of the tub and the other from the faucet. A quick call to my insurance company set the ball in motion, however the insurance company dropped the ball (home owners not home warranty), and two weeks of having an open living room and unable to shower at home (thank you for a 1.5 bath) I called TRM to fix the problem. Todd & Seth fixed it quickly, though even for the PRO's the job took 5 hours. It took some struggling but they replaced the drain pipes, the tub drain, the control fixtures. They even cleaned up after themselves. Todd and Seth billed me and I was able to recoup some of the costs from my insurance company. They provided me with a 3rd party dry wall guy who patched the gaping hole in my living room. It took months of wrangling to get the insurance company to pay up to recoup my costs but its not todd and seth's fault. The insurance company dropped the ball on it. Heck they didnt even pay for the destroyed tv (cause it intermittently worked) but that eventually got fixed. My point is Todd and Seth Marsh are top notch people! I will be using them to add a 2nd full bath to my house later in 2014. read more

When you first move into a nice condo and everything seems to work, you take a deep breath and feel good about home. UNLESS! You are deciding to cook (and I burn water so it does not happen often) and the sink starts throwing up on the other side. Every time I tried to wash the dishes, the right side was clogging and then all of a sudden the left side would vomit all the food particles and black water. Yup. BLACK water. I was doing dishes in my bathroom tub for about a week. I hop on Yelp (and I appreciate all of you yelpers for the honest reviews) and TRM is number 1 on the list. I read every single one of the reviews and now I am convinced. I call and Todd picks up, asks me to send a photo to give me a more accurate estimate..and he did! I told him I needed him ASAP and even he was really busy with other jobs, he and Seth came by that same day, fixed not only the problem but also my leaking dishwater machine for only the cost of the new part. Honestly, they were the nicest, most knowledgable and HONEST guys. I offered to tip them because they were so amazing..but they refused. So as a very small token of my appreciation..I want people to know how great they really are. TRM Services..you guys are the best! read more

TRM fixed my garbage disposal quickly, efficiently, and with great service! Todd was very nice, returned my call within an hour (on a Saturday), and they came out first thing Monday morning. He gave me the option to have it fixed asap but I told him it wasn't an emergency. They also do a courtesy water heater check when they come visit. Great service!! read more

Outstanding service! I called TRM for an after hours emergency repair as water was pouring into my dining room from the upstairs bathroom. Todd was kind enough to walk me through shutting off the water to the house on the phone and sent out his guys first thing the next morning to save me the cost of overtime charges. His crew was highly professional and took great care in not only diagnosing the leakage problem but also in protecting the furniture and wall decor in our dining room. Overall, very impressed and relieved to have found reliable and trustworthy plumbers for future service needs! read more

I called Todd to ask about installing a whole house water filtration system. I'm not wealthy, but I started noticing a change in our water and it's having a negative affect on my health. Initially we tried to just install a filter for our drinking water, but two of the four of us in my household have recently developed skin issues. I can't even take a shower without my skin becoming extremely irritated. So I started digging and realized LA changed its water processing system... for the worse. Unfortunately, this is one of those issues where the only thing dirty about regulation is the lack of it. Todd gave me a bunch of information and is clearly as concerned as I am about both the health of our pipes as well as the health of our persons if we don't do something about this. He even started a petition on change.org to that effect. (Consider signing https://www.change.org/p/help-stop-another-flint-disaster if you care about the quality of water coming out of your faucets.) Honestly, a whole water filtration system isn't cheap and neither is getting it installed. I get it... it's a lot of work. In the meantime, I'm grateful Todd's helping me figure out a water filtration my household can actually afford that can hopefully pull some of that chloramine out of the water LADWP is now serving up. read more

Who you gonna call? Nope, not them...TRM Plumbing of course! I was fortunate enough to find TRM through yelp and even more so to discover that they are a fantastic plumbing services company overall. We had a few issues that needed to be corrected and our biggest issue/concern was our master shower. The TRM team solved the problem by correcting the valve, water pressure and temperature, and have now given us "The Wynn, Las Vegas" shower experience we've wanted all along! We also appreciated Seth's expertise, professionalism and friendliness and will definitely use TRM again for future projects--as well as recommend them to our friends and family. Thanks TRM! read more

Todd was professional, friendly, honest, and got the job done quickly. He also explained what caused the blockage and advised me to speak to my landlord about an additional leak that could cause rot in the future. I would recommend this plumber to anyone in the area. read more

They were fantastic. I called in a rush and they found room in their schedule for an appointment and kept me posted on when they would arrive. Upon arrival, I had an emergency and had to leave, so the plumber hurried and fixed the problem and could not have been nicer about it. Truly great service. read more

Really really glad to have the guys from TRM to call on when we're having a plumbing issue! Even in the middle of a huge emergency for another client, Todd and team were able to send someone out in a timely manner and help us solve our disposal problem! And George was AWESOME!! Really professional, super helpful and very nice. TRM will always be my first call when we have a plumbing problem! read more

I found TRM Plumbing on Yelp when looking for a plumber for our house in West LA. We had a problem with a pipe which had roots growing inside. Three different plumbing companies were asked to take a look. Two of them wanted to dig up huge amounts of concrete in the backyard at a great expense and disarray. Todd and Seth from TRM had come over and their estimate was not only fair, they figured out a way to do it with the least amount of upheaval to the yard. Problem solved! On another occasion, we had received a bill from the Water Department for $4,280.00 from the city for water they said we used and clearly couldn't have used such excessive amounts unless we had a car wash running in the living room. Again, Todd and Seth came to the rescue, not only checking for possible leaks to the pipes, but when none were found, going to "fight City Hall" with us until the city realized they had made the mistake and cleared the overcharges on our water bill. Time and time again these guys have come to the rescue. Not only do they know their stuff with regard to plumbing, they are honest and have treated us just like a member of their family. read more

One of the owners came out fix my bathroom sink on his day off, which also happened to be his daughter's birthday. He got the job done quickly, left the jobsite clean and gave me advice for future repair to save cost. read more

They wanted $175 to give me an estimate. Note, I did not have them do any work for me but $175 for an estimate is utterly ridiculous. I got 2 other bids for free and went with someone else. I'm being nice by giving them 2 stars. read more

Wow, I just had them come over. They snaked the drain yadda yadda.... That was the hottest plumber I have ever seen. No cracks, totally nice, it might not have been the cheapest, but I would rather have that guy in my house than some others. read more

I am a renter and woke up one morning to a bone chillingly cold shower. No bueno. After a brief spattering of random curse words, I proceeded to call my landlord. She apologized and said she would contact a plumber and come by later that day. A mere 3 hours later both my landlord and TRM Plumbing arrived at my door. My water heater had gone to water heater heaven, and TRM stated that I needed a new one. I was nervous because of how long this things usually take to get done and I am rarely home for long chunks of time. When booking them for this job my landlord had informed them of the make and model of the water heater, so TRM brought a new one with them in case they needed to install one. Kind of amazing, I thought. They were done in less than three hours, which included trying to decipher a horribly labeled breaker box and navigating a long route to and from their truck to my apartment. Great customer service. They took time to explain everything to me, which I appreciate, and the NEVER spoke down to me because I am a woman, which I come in contact with a lot unfortunately in regards to home repair issues. A fantastic experience. I highly recommend them. read more

George came through, fixed our garbage disposal like a boss, showed me a few tricks to repair it myself in the future, and he even gave me the tool I will need. Also, we learned you should never put rocks in the garbage disposal... read more

nice guys - they came in and fixed a clog over the weekend and didn't charge me the normal overtime rate. it was a pretty easy clog to fix, but they came within 30 minutes of me calling them on a saturday. i definitely plan on using them in future. read more

If your a contract company doing some sub work for Trm plumbing be aware they don't like to pay their bills, help them out of a jam now I got to take them to court to get paid! Not how u do Business!! read more

If I could give zero stars I would. After reading the glowing reviews here, we tried to contact these people FOUR TIMES over a span of about 5 days. I first called on a Sat.....no call back. I got a call on Monday at a point when I couldn't answer the phone from an unfamiliar number which turned out to be TRM. AND THEY DIDN'T LEAVE A MESSAGE - JUST A HANGUP!!!! To me this is a real shoddy way for a business to operate. No 'Sorry we missed you, we'll try back in an hour,' or 'Gee we've been really busy, here's a number to call us on where we'll answer.' NOTHING! So I call back and leave my number three more times over the next few days..... and NEVER heard back. So I ended up calling Curtis Plumbing which we used when we lived in the valley. Another family owned very reliable business who ANSWERS THE PHONE!!!!!!! So don't waste your time with TRM - read more

Excellent, FAST service from TRM again! I cannot say enough about them. I had a horrific situation with a backed up sewer main that greeted me when I returned home from a trip... pretty much raw sewage overflowing in my front yard every time a toilet was flushed in the house. It was about 10am when I called, they came around 2pm and were done in an hour. Between this review and my first review, they also repaired and replaced a broken shower line and fixed my water heater. Living in an older home comes with all kinds of plumbing issues, and I am so glad I found TRM to get me through them. read more

These guys are fantastic!!! Called them frantically very early one morning when our sink at our restaurant was leaking and they were polite, efficient and did the job right! We had had about 4 other plumbers try to fix the problem and FINALLY it was done correctly by TRM. Really great team of professionals and super nice too! You will not be disappointed with the quality of their work. read more

Don't you hate it when a new plumber comes over and you never know what you are going to get? With TRM Plumbing, you know that you are going to get great service, and that is why I use them. These guys are extremely professional, efficient, straight forward, and handy. They don't give you what you don't need and they get the job done fast, right, and with a smile : ) It has been a wonderful pleasure working with them. Great job guys!!! read more

Had Doug and Steve come out to clear out some debris that fell into my water heater vent during a re-roofing job. They were thorough and got the job done in about two hours. Job cost was $675. Beware of Steven though as he'll start in on an extensive sales pitch toward the end of the job making "recommendations" and "upgrades" to your plumbing system. Keep in mind, I just had my house re-roofed (a $13,000+ job) and he was throwing out all sorts of additional plumbing jobs. read more

I called TRM when my rented house sprung a big, big leak. The landlady's, well, thrifty, and wouldn't reimburse us for anything big -- but TRM had our solution! They found a great way to fix things permanently, but not gold-plate the solution. They walked me through the whole problem and the options to solve it, and really cared that I got the right result. read more

Reply to comment from Todd M: Aside from divulging my personal relationships and situation and calling a less-than-five-minute call "lengthy," what exactly are you saying is inaccurate in my account? I will gladly rescind anything inaccurate. It seems to me that you are slandering Sears (and me), since they did everything you proposed for less than half the cost, yet you say that I preferred an irresponsible company. read more

Didn't end up doing the job with TRM, but the guy I spoke to was upfront and honest with me about their insurance not covering for jobs on a high rise building. I didn't even know plumbers need a higher coverage insurance for doing work in a condo bldg. I appreciated the info and their professionalism. read more

I've used these guys 3 times. The first 2 times they were great. Showed up on time and did good work. Prices are average. Plumbers seemed very knowledgeable. The last time I had them in they were quoting replacing a difficult upstairs bath tub drain. They took a very long time to give me a quote for the job which I PAID FOR. I had trouble coordinating with them to come by. It was just a difficult experience. I guess they didn't want the job. All in all, seems great for small jobs. Very good service, but that stopped after the first two services. read more

Walked in one morning and discovered a clogged urinal at my bar...obviously not a good thing. Called TRM and they came out right away, and were able to fix it before dinner service, pulled the whole thing out of the wall, and didn't make a mess. Even offered to replace it at a fair price, but then when they realized they could actually fix it for cheaper, didn't push to replace it. Have called them again for other jobs, and am happy so far. read more

Excellent plumbers: knowledgeable, friendly, and extremely conscientious. Not only did they do a great job fixing my leaky tub faucet, they also gave me some very valuable plumbing-oriented information and explained what they were doing as they worked. They had the parts I needed, and they helped me diagnose some additional plumbing problems I had been having. I'm thrilled to have plumbers I can rely on from now on. Thank you, TRM! read more

Super nice guys & family owned. Pretty cool. Not to mention, cleanest plumbing service I've experienced - that might sound strange, but usually there is a mess to clean up. If you're a tiny bit OCD, these are the guys for you! And, it was a lot of work - new garbage disposal & a bunch of new pipes etc... not a shred of evidence they had been here all afternoon... except that my garbage disposal now works. Plus, they were on time! And they love dogs :) read more