*ATTENTION* Please Do NOT Buy From These People! Please read the 1 star reviews for honest feedback…read moreinstead of what seem to be fake 4 and 5 star reviews. The first thing I want to note is that, in my opinion, so many of these reviews for this business are AI or otherwise falsely generated. It's very easy now for businesses to pay for or generate reviews and it seems to be the only thing these guys do well. I went to Hanania to see if they were in the market for purchasing our vehicle. We were in need of a tow vehicle and ours was on its last leg, so we thought we would sell it and use the money to put down on a new one when we were ready. Hanania was local and convenient. We were lowballed on the amount they gave us ($800) which seems to be the exact same offer as every other person who sold a vehicle to them regardless of the vehicle, but we weren't desperate and didn't have time to shop around, so we took the offer. They took our vehicle and told us that they would be mailing a check and that it would be to us in a couple of days. It took two weeks to get paid for the vehicle that they had already taken from us. We finally had to contact their general manager to get a check written for us that we had to travel to Jacksonville to pick up. That same general manager spoke with my husband, talked a good game, and assured us that it was a one time mistake and that he would personally take care of us when we were ready to purchase our vehicle....we fell for it. When the time came, we gave them another chance. Here's where it gets bad. We went to the dealership and spoke with "Jack". Jack said I was approved and he just needed to find the vehicle we needed and that he would let us know when he had one. So, we waited. And waited...when he finally called and said that he had exactly the vehicle we wanted and it was ready to be shipped to our location, we just needed to give them a down payment, so we did. They took money from our bank account. At this point, we are more than 10 days into this transaction. We then got a text from Jack asking us if there were any other colors that we would accept, we were very confused....wait, what? I thought he already had our car on its way and that's the reason we put $$ down. WTH? So, he gave us some lines about the color not being available and we continued on since we were already into the transaction pretty deep. When another week of us asking questions and getting no responses went by, I started getting more aggressive with my texts. Then we got a text that he was having trouble getting me approved. What in the absolute scam did I get myself into? At that point, we had already lost out on several events because we didn't have a tow vehicle. I decided to get the General Manager involved. When we contacted him and told him what was going on, he said he would "get in the middle of it". They still have our money at this point. After several more days of waiting, he texted us that there are no vehicles available that match what we need, but that we were pre-approved for a different truck on the lot and that he was going to text us a picture of the sticker and if we like it, he would get the ball rolling on it. The text with the picture never came....from the general manager (Paul). We messaged him and called and still no text. When we finally got in touch with him after the weekend, he kept telling us that he was still working on it. WHAT? At this point, Jack has stopped communicating with us entirely even when we messaged him. They still have our money. More than a month after we began the transaction, gave them a down payment, and communicated with someone as high up as we could go, we had gotten nowhere. I had finally had enough and told them that they needed to give me my money back. It took them almost a week to give it back. No apology, nothing. Just a text that said that it had been refunded. Then came the letters. They hit my credit with inquiries 9 times. Yes, that's right....9 times with hard inquiries. More than 40 letters in the mail about inquiries into our credit. These people need to be sued.

Worst Experience of my life. Sales department GM (Paul…read moreAcevedo) HAS NO IDEA OF CUSTOMER SERVICE. (YOU DEFINITELY DON'T WANT TO BE A PART OF HANANIA FAMILY) I bought New jeep that leaked the first 27 miles. They wouldn't take it back..my car was in the service department. $1500 to get it out. I've decided to trade it in. They said I wouldn't have to pay if I traded in. And they still charged me to service my car that I used for the trade in. I've (NEVER) heard from them again. DON'T BELIEVE WHAT YOU HEAR IN THE COMMERCIALS. Just so happens the guy from the commercial was there. He walked around with a sense of entitlement . BAD BAD BAD EXPERIENCE. EVEN WHEN I BROUGHT THE OTHER JEEPS TO SERVICE. (NIGHTMARE) Stay far far away from any HANANIA FAMILY dealership YOU'LL REGRET IT. 3 months the HANANIA never called me back. THEY JUST DON'T CARE. BEWARE

The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

I can't rave about these guys enough! Truly a hidden gem! Most affordable and quality detail in st…read moreaug. Great customer service and a well stocked waiting room area to get out of the heat and enjoy some coffee and TV while my car got detailed. Seems like owner has a few nice cars for sale also... Dave has me sold. I will be returning!

From the owner: Come get your car interior clean today. Rates start at…read more$49.99 Add $19.99 for headlight restoration. Full detail $199 in and out with shampoo. Pet hair and sand we will do our best to get it out but we can not guaranteed. Will travel to you’re home or office in Saint Augustine area with minimum of $79.99. Deposit required just call for booking. We also do driveways and side walks. Rates starting $199 and up

SLAUGHTERHOUSE RULES!!!!!!…read more Anytime that a guy drives five hours round-trip to buy a vehicle he must've gotten a good deal and really good customer service. I found them online on Cars.com, and I called to ask questions and they did a good job on the phone, like they actually care. This place did an amazing job on answering my questions and working to help me gain interest. We are all empowered by the Internet and all of the apps that are out there, so you can certainly work with a dealer to try to compete for your business. Drive down or fly in just get a car here if you want a quick transaction and no creepy untrustworthy sales sleaze. I would recommend them to anyone that will listen, oh I guess that you just did that by reading my review.

I had an outstanding experience buying a car from them three years ago. They do not lie or play…read moregames and you get what they say you will.

They earned 0 stars. Stay away. Service will jack up the rates for their own benefit or perhaps in…read morehopes you'll buy a car instead of repairing yours. We just needed a transmission sensor and they quoted a whole new transmission. ‍

I'll give a realistic rundown of the car buying process here as of January 2026…read more Sales person Missy was extremely pleasant and easy to work with. Zero complaints about her. She was friendly and not pushy at all, gave my kids 1000 more snacks than they needed and was just all around great. That's where the good stops. This dealership advertised lots of things and didn't follow through with any of them. 158% of blue book trade in value Lifetime warranty included Zero percent financing $33,000 all wheel drive pathfinder I called to confirm what of these can be combined before driving 2hours each way with small children. The managers have to approve all the deals and basically said they don't really honor the advertising and sucks to suck. They use techniques like adding unauthorized down payments to make things appear cheaper than they are. They will also use your tax credit from your trade in to make it appear like they are getting you more for your trade in than they actually are. After all the negotiations nonsense they will take you into finance to try and sell a bunch of warranty products you don't want. When you finally finish this malarkey they do something we've never experienced in a dealership. They literally try and force you to see car insurance sales pitches that you don't want. At this point we had been there 5 hours with 2 tired kids and it was like a hostage situation. They then have the very sweet sales woman give you a survey on her performance. Her performance is AMAZING but I'm sure they use those surveys to make it seem like the whole process is amazing... it is not. At the end of the day we ended up with a decent deal but certainly not worth the 4 hours in the car plus the 5+ hours in the dealership and we missed out on the activities we intended to do with our kids while in town. Just a little added details, we looked at 1 car, knew what we were there for, and test drove just 1 car. Negotiations were done fairly quickly but the upselling was insane.

Great service today from Coben - super nice and great asset to your dealership…read more Thank you!

On June 12, 2026, I paid cash for a 2021 Kia Telluride represented as fully inspected and…read moreroadworthy. Within 48 hours and under 65 miles of driving, it suffered 3 dangerous loss of acceleration events. On June 14, my husband and four children were stranded in live traffic inside a single lane construction zone. It failed again the next day, requiring out-of-pocket towing with no reimbursement. Post sale communication plummeted. Before communication was excellent while seeking assistance retrieving a cashier's check to pay them. Updates were withheld until I filed an internal complaint. Service diagnostics revealed multiple engine misfire codes (P0300, P0301, P0303, P0304) requiring ignition coil replacements. The advisor admitted prior trouble codes were suspiciously cleared before our purchase. Furthermore, a rear-end hum affecting communication with my children at the rear of the car remains unresolved despite the dealership blaming tires the owner installed. They changed the tires only for the sound to continue. They've requested to service the tires once again. When we requested a refund, management engaged in predatory financial coercion. They initially offered a firm $17,000 trade in value, claiming thousands of depreciation from Monday-Friday plus a few days sitting in their service dept. The next day, they arbitrarily raised the offer to $19,000, but explicitly conditioned it on us buying another vehicle, threatening to drop it back to $17,000 if we walked away. These actions demonstrate deceptive trade practices, negligent pre-sale inspections, and coercive tie-in sales tactics. Chris, a manager and owner TEXTED me after my review and bbb complaint as if he was attempting to resolve the issue. I texted back, no response. I've called 4 times, no response.

Steve is a professional. He's very knowledgeable and his mechanical expertise is stellar. Without a…read moredoubt the best car salesman in the great city of St. Augustine. Give him a ring or stop by and see his inventory.

From the owner: Over 50 vehicles for under $4999 cash out the door! No…read moreDealer Fees! No hidden costs! Public Auto Auction first Saturday of every month at 10 AM!

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

My son bought his first car yesterday. He's only 19 years old and needed to finance, so most other…read morecar dealerships would barely even talk to him. Rob was helpful from the beginning and it was a very painless process getting him into a nice reliable car.