Don't ever buy a car here . They sold us a truck that was in need of tons of service and when we…read morespoke to the mechanic she said she had previously advised them not to sell this truck. We should have known it was a red flag when they refused to let my husband test drive it on the highway to see how it preformed. We had it less than 2 hours before we noticed all the hidden issues they scammed us with.

DAY 132 Matter remains unresolved. Authorized dealership…read moreissued engine replacement estimate of $29,141.89 (engine repair only). Requested documentation and formal responses remain pending. DAY 100 Vehicle remained in dealership custody and inoperable. Outstanding items included: * Executed extended service contract * Contract enrollment documentation * Additional inspection reports referenced by warranty administrator * Diagnostic findings after January 5 * Confirmation of vehicle preservation status Key timeline prior to Day 100: * Dec 2025 - Vehicle delivered for diagnosis of valvetrain failure symptoms * Dec 28, 2025 - First inspection report from warranty administrator provided * Jan 5, 2026 - Parts estimate, borescope image, and technician diagnosis provided; authorization requested * Jan 7, 2026 - Dealership stated remaining service contract pages were in finance file * Feb 13, 2026 - Dealership stated in writing they were not present during original transaction and could only assume details DAY 93 Vehicle in dealership custody Inoperable Repair not initiated Claim decision not issued Inspection reports incomplete Warranty contract incomplete DAY 68 Consumer documentation site under development for publication of timeline and records. DAY 65 Dealership response did not address repair timeline, incomplete documentation requests, or warranty discrepancies. Vehicle remained out of service. DAY 36 Vehicle at dealership over one month. Repair initially described as minor. Subsequent documentation referenced internal engine damage. Replacement engine listed on estimate and reported on backorder. Inspection materials provided incrementally following written requests. DAY 32 Vehicle remained at dealership. Requests for documentation submitted to dealership and manufacturer. Warranty administrator identified as Fidelity Warranty Services. Matter unresolved.

My husband and I had decided to purchase a Jeep Wrangler so I searched local Jeep dealerships for…read moretheir inventory. Atlantic advertised a Sport S model as a new arrival for a very reasonable price. I left a message and early the next morning one of their salesmen, John Duford, called. He was friendly and answered my questions so we drove up to the dealership that morning. John had this particular Jeep parked out front which was nice. He was again very informative and no pressure. We decided to purchase said Jeep after driving same and imagine our surprise that we were out of there in two hours which included driving to our bank to obtain a cashier's check! He even helped my husband pair his cellphone with the Jeep before we drove off. Two days later John called to verify we were satisfied and if we had any questions or problems. He is a great person to work with. And the manager was very professional as well. We are thrilled with our purchase and the ease of acquiring same.

*ATTENTION* Please Do NOT Buy From These People! Please read the 1 star reviews for honest feedback…read moreinstead of what seem to be fake 4 and 5 star reviews. The first thing I want to note is that, in my opinion, so many of these reviews for this business are AI or otherwise falsely generated. It's very easy now for businesses to pay for or generate reviews and it seems to be the only thing these guys do well. I went to Hanania to see if they were in the market for purchasing our vehicle. We were in need of a tow vehicle and ours was on its last leg, so we thought we would sell it and use the money to put down on a new one when we were ready. Hanania was local and convenient. We were lowballed on the amount they gave us ($800) which seems to be the exact same offer as every other person who sold a vehicle to them regardless of the vehicle, but we weren't desperate and didn't have time to shop around, so we took the offer. They took our vehicle and told us that they would be mailing a check and that it would be to us in a couple of days. It took two weeks to get paid for the vehicle that they had already taken from us. We finally had to contact their general manager to get a check written for us that we had to travel to Jacksonville to pick up. That same general manager spoke with my husband, talked a good game, and assured us that it was a one time mistake and that he would personally take care of us when we were ready to purchase our vehicle....we fell for it. When the time came, we gave them another chance. Here's where it gets bad. We went to the dealership and spoke with "Jack". Jack said I was approved and he just needed to find the vehicle we needed and that he would let us know when he had one. So, we waited. And waited...when he finally called and said that he had exactly the vehicle we wanted and it was ready to be shipped to our location, we just needed to give them a down payment, so we did. They took money from our bank account. At this point, we are more than 10 days into this transaction. We then got a text from Jack asking us if there were any other colors that we would accept, we were very confused....wait, what? I thought he already had our car on its way and that's the reason we put $$ down. WTH? So, he gave us some lines about the color not being available and we continued on since we were already into the transaction pretty deep. When another week of us asking questions and getting no responses went by, I started getting more aggressive with my texts. Then we got a text that he was having trouble getting me approved. What in the absolute scam did I get myself into? At that point, we had already lost out on several events because we didn't have a tow vehicle. I decided to get the General Manager involved. When we contacted him and told him what was going on, he said he would "get in the middle of it". They still have our money at this point. After several more days of waiting, he texted us that there are no vehicles available that match what we need, but that we were pre-approved for a different truck on the lot and that he was going to text us a picture of the sticker and if we like it, he would get the ball rolling on it. The text with the picture never came....from the general manager (Paul). We messaged him and called and still no text. When we finally got in touch with him after the weekend, he kept telling us that he was still working on it. WHAT? At this point, Jack has stopped communicating with us entirely even when we messaged him. They still have our money. More than a month after we began the transaction, gave them a down payment, and communicated with someone as high up as we could go, we had gotten nowhere. I had finally had enough and told them that they needed to give me my money back. It took them almost a week to give it back. No apology, nothing. Just a text that said that it had been refunded. Then came the letters. They hit my credit with inquiries 9 times. Yes, that's right....9 times with hard inquiries. More than 40 letters in the mail about inquiries into our credit. These people need to be sued.

The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

I can't rave about these guys enough! Truly a hidden gem! Most affordable and quality detail in st…read moreaug. Great customer service and a well stocked waiting room area to get out of the heat and enjoy some coffee and TV while my car got detailed. Seems like owner has a few nice cars for sale also... Dave has me sold. I will be returning!

From the owner: Come get your car interior clean today. Rates start at…read more$49.99 Add $19.99 for headlight restoration. Full detail $199 in and out with shampoo. Pet hair and sand we will do our best to get it out but we can not guaranteed. Will travel to you’re home or office in Saint Augustine area with minimum of $79.99. Deposit required just call for booking. We also do driveways and side walks. Rates starting $199 and up

SLAUGHTERHOUSE RULES!!!!!!…read more Anytime that a guy drives five hours round-trip to buy a vehicle he must've gotten a good deal and really good customer service. I found them online on Cars.com, and I called to ask questions and they did a good job on the phone, like they actually care. This place did an amazing job on answering my questions and working to help me gain interest. We are all empowered by the Internet and all of the apps that are out there, so you can certainly work with a dealer to try to compete for your business. Drive down or fly in just get a car here if you want a quick transaction and no creepy untrustworthy sales sleaze. I would recommend them to anyone that will listen, oh I guess that you just did that by reading my review.

I had an outstanding experience buying a car from them three years ago. They do not lie or play…read moregames and you get what they say you will.

It's a car dealership... so you know what to expect! I didn't expect them to be sooo honest…read more(struggling credit) and still help get me financed and in a car same day I walked in! It was a long day, don't get it twisted but worth it! Thank you Nissan of St.Augustine! Can't wait to upgrade through you as well!

They earned 0 stars. Stay away. Service will jack up the rates for their own benefit or perhaps in…read morehopes you'll buy a car instead of repairing yours. We just needed a transmission sensor and they quoted a whole new transmission. ‍

My salesman was competent and helpful. Richard made getting a vehicle easy with options that made…read moresense. I would be happy to recommend him! However the dealership it self would get 1 star. I was told repeatedly that I would get a tax credit of $6000. Because I acquired the suv before the end of 2025.. I went to my accountant and was told OH NO the dealership is the one that gets the tax credit. I went to the dealership and made an appointment to meet with the GM on Monday. Went to the to the meeting and the GM said that the dealership wouldn't do anything about what I was told.(this was with a lot of attitude, to point of being rude!) I did say that I would post a review about this.... He didn't care. I left the office to tell my salesman what happened during the meeting. The GM came out of his office and told me to leave the dealership with no explanation other than his face being bright red. I have a lease on my vehicle and what do I do about service???? **I would make sure anyone at the dealership tells you that you get everything in writing.**

WARNING: DEALER ALERT - Factual Account of Deceptive Sales Tactics…read moreAs a military veteran, I am writing this to warn the local community. Do not step foot inside Family Kia of St. Augustine unless you are prepared for a masterclass in shifting numbers, lazy customer service, and absolute disrespect for military families. The assigned salesman, Jackson, lacked basic product knowledge. During our test drive, he repeatedly stumbled and had to scroll through his personal phone just to look up standard vehicle specifications. The lack of professionalism on the floor perfectly mirrored the deceptive "shell game" math dance happening back at the sales desk. The dealership engaged in the following predatory tactics during my negotiation for a 2026 Kia K4 GT-Line: * **Inflated Upfront Pricing:** They initially attempted to pad the base vehicle price by adding an artificial $2,495 markup over the MSRP. * **Refusal to Honor Advertised Prices:** When called out on the markup via text the second day, they dropped it back to MSRP ($27,035) but flatly refused to honor their own live website's "Grand Re-Opening Sale Price," which explicitly listed the exact stock number (#300912) for hundreds of dollars less. * **Withholding Earned Rebates:** They completely omitted an applicable $500 military rebate from the printed breakdown, pocketing a discount explicitly meant for service members. * **Erasing Trade Equity:** After asking for the estimated loan payoff on my trade-in, management "magically" matched their trade allowance to that payoff figure down to the exact penny. Real-time market comps on KBB and Edmunds showed the vehicle's retail value was significantly higher, proving they attempted to strip away 100% of my positive equity. * **Stacking Hidden Junk Fees:** They refused to drop an ounce of backend dealer profit, stacking a $999 Doc Fee directly on top of a $349 Filing Fee--forcing $1,348 in pure, non-negotiable dealer fees into the contract. The absolute lowest point of this entire experience is the ethical failure of management. To use these exact predatory, exhausted negotiation tricks to take advantage of a military veteran--especially when **the salesman Jackson's own wife is actively in the military**--is shameful. Having a military family in your own household while actively trying to scam a veteran out of thousands of dollars shows a complete lack of integrity. When caught manipulating the numbers, they simply dodged direct questions and sent a generic, high-pressure "this is the best we can do" text. Take your business to a legitimate dealership that actually respects its customers, honors its online advertising, and operates with basic human decency. Avoid this circus at all costs.

Steve is a professional. He's very knowledgeable and his mechanical expertise is stellar. Without a…read moredoubt the best car salesman in the great city of St. Augustine. Give him a ring or stop by and see his inventory.

From the owner: Over 50 vehicles for under $4999 cash out the door! No…read moreDealer Fees! No hidden costs! Public Auto Auction first Saturday of every month at 10 AM!

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

A few months back I would have agreed with the majority good cars good customer service. But in all…read moreactuality it was just the car it was a good car. But if the car isn't good buyer beware this establishment does not thoroughly check out the car before it sells it to you and then calls you petty when you want things corrected. I wouldn't advise shopping here.

Couldn't be happier. I walked in expecting a quality and affordable used car and that's what I left…read morewith.

I have been needing a new affortable used reliable car for awhile now. I have been to many…read moredealerships all of them did hard credit pulls and was offering me used cars with 150k miles + all for 400-500 dollar monthly payment. my credit was shot from pulling out credit cards to fix my Mazda I traded in. He gave me a great price and I walked out with my new car in 30 minutes. 5 Stars all around. Amazing service. I didn't feel any pressure at all. Definitely will buy from them again, but hopefully not for awhile! Thank you so much Motown Motors.