Love this place and love the concept however the staff really do need more training! For example today we went and ordered the Mocha Madness which we have several times before but this time they asked us if we wanted regular or decaf coffee which they never did the previous times. I would have given this a five star review but I firmly believe this place can do better. Hence train your people! read more

I use to love going to TSC because their smoothies were all so good but the last two times I have visited them they have messed up my order. Now I have made the change to go inside to order so there will be less of a chance they can mess up my order but they still somehow mess up my food order, after I triple check if they got it all. The staff needs more training and more menu knowledge. Probably will never return. read more

Great love the place. Usually go to the Greensboro or Winston-Salem one but when in high point I go there and have always not had the best experiences like the other locations tbh. Went through drive thur and they couldn't understand what I said which wasn't a big problem but once I went to the window I asked if they had this add in to add to my smoothie order and didn't seem to know what I was talking about so I thought they might not have it at this location so I just said my smoothie with no ginger and they still added the ginger in. After they heard me say in in drive Thur cus they repeated my order and then i said it the the employee face to face to make sure and still put the ginger. I didn't mind but would have preferred without and so looked up if they had the add in I wanted online and it said they did so they clearly didn't know they menu to there job which sucked but tropical smoothie cafe in general is great just not that location read more

This place is actually horrible now! When they first opened up, they had potential, but after awhile, it has gone totally down hill!! LONG WAIT TIMES, customer service is horrible & the employees seems a little on the immature side. Whoever is managing this place has no managing skills whatsoever & whoever hired them to manage it needs counseling! The smoothies are no longer good at all & this place has lost a lot of customers. Every time I go by, this place is a ghost town and I can actually see why! read more

Great smoothies and they have food as well but I've never tired it. Do be prepared to wait a bit if you're going through the drive thru.

Long wait, the cashier couldn't be bothered with a smile and was very lack luster. The jerk wrap was quite good if you like spicy and the island green smoothie tastes fresh and good. I like the addition of the lower priced smoothie add on with food purchase. Large size too..... I hated the kale slaw, couldn't choke it down and I love male and slaw. read more

So I waited to write my record until after I have been here a few times and tried a few items. The food is great, although mildly overpriced in my opinion (mostly the salads for the size are overpriced in my opinion). It's always fresh tasting and I haven't eaten anything I didn't like here. I've stuck to the fruit smoothies because I'm not one for indulgent-milkshake-flavory style smoothies. They have all been great and as far as smoothies go, they are a good price for the size (Juice Shop style and size... Nothing beats the Juice Shop for me, but this is a close second and gives me a smoothie option without driving to Greensboro or WS). Now if I were to stop my review here I would give it 4 or maybe even 5 stars. However, my #1 issue is with the drive through service. It is SO hit or miss. Some days it's quick, friendly and fine and other it is SO slow. I mean like crazy slow. Today for example, there was one car in front of me and I sat in line for 25 minutes. I expected the car in front of me to have a large order but instead they had a smoothie and half a sandwich. That's it. So then I expect to pull up and my order ready to go. I got my smoothie right away but my salad took another almost 10 mins. This is not the first time I have experienced this either. It's about a 50/50 shoot one drive thru service and I really wish some changes would be made here (either hire more people to help or give your drive thru staff a little talk on how to quickly move the drive thru line). read more

after waiting in the line behind 2 cars for 20+ min this morning, i pulled up to the window, paid, received my smoothie, and was told my food would be right up. 10 minutes pass with no communication from anyone and i'm still waiting at the window, while 6 cars line behind me. I had to honk 4 times to get anyone to come back to the window since then. I was then told they gave my food to the car ahead with no apology. They asked if i wanted them to remake it or a refund after being in the drive through for 35 min at this point. I work in the service industry and that is just unacceptable. Locations like this one will absolutely give this chain a bad rep. WILL NEVER SPEND MONEY AT THIS LOCATION AGAIN. read more

Food is great. Smoothies are good. Employees are MISERABLE and beyond unpleasant. I likely will still visit the restaurant. But I won't be recommending it to friends. read more

Excellent food and smoothies, especially for the money. Had the Thai chicken wrap and it was light, fresh with big flavors. With my wife and 2 kids and everybody really liked it. Will definitely come back! read more

As I used to be a huge fan of tropical smoothie, sadly I will not be a regular anymore. Usually it takes minimum of 15 mins in the drive thru, but recently up 30 mins. Today, we received four mini cups with smoothies instead of two large cups. As if we weren't already irritated a because of not getting offered a drink holder or coupon for the wait, the smoothies tasted like watered down expired kale and the extra pineapple juice out of canned fruit. Tropical smoothie needs to get their act together and run a business properly..... read more

The High Point drive through is absolutely terrible. we've been four to six times in the past month and the smoothies are great, but the wait time and service is AWFUL. when you express frustration to the workers, they couldn't care less. won't be going back to the high point location. read more

Been dodging this location for months because of the reviews, went one time everything was good. This morning they open at 7:00, pulled in at 7:03 they said it would be a ten minute wait so I left. I hope that someone with authority reads these reviews because this location is obviously terrible, just remember people don't HAVE to spend their money with you... read more

I had a peanut butter cup smoothie and it was disgusting. All it tasted like was smashed bananas. I actually threw it away and it cost $5.00. Too expensive for a drink. Maybe a fruit flavor would be better but I'm not willing to risk another $5.00. read more

Not very good at all! They have a drive thru and if you try to go during lunch time the wait is VERY long.... The food is pretty average but I was extremely disappointed in the smoothies. With a restaurant having smoothie in the name I was expecting one of the best smoothies I ever had but it tasted like ICE! Every flavor I have tried they all taste the same.... Not going back again. read more

Let me start by saying I love tropical smoothie and unfortunately, this one is the closest to my house. I say that because the last two times I have been, the girl at the drive thru has no idea what I am saying and cannot get my order right for anything. I have driven off both times because not only can she not get it right, she gets an attitude like I'm confused with my order. I spoke plain as day and repeated it multiple times. Back at the end of last year the service there was wonderful. But this drive thru issue has me not wanting to go back to that location again. It shouldn't be that difficult to place an order at a drive thru. read more

The nicest management I've encountered in a long time. I ordered thru the website and sent to the wrong location by mistake-and the manager at this store was beyond accommodating - and fixed my smoothie right away and would not take any money for it. Recommended for lunch. In a hurry? Order ahead. It's so easy. read more

I have went to Tropical Smoothie Café a total of twelve times I the last two weeks . Usually I get outstanding service but my husband went for me on Saturday morning I always get a Kids smoothie Chocolate Chip and 1 or 2 of the Detox Green Island , The person taking the order informed my husband they didn't sell kids smoothies imagine telling my 3 year old that can't have their morning smoothie not good so disappointed by this service I mean I spend a lot of money every week what is with the training ??????????????????? I love the place but think I might be going somewhere else from now on my 3 year old don't understand and can't get a regular size no way could she drink it ..............................:( read more

Up until a couple months ago, I was a huge fan of this chain. Granted there have been growing pains that come with any successful business, this particular location appeared to have turned the corner. I was a happy customer that frequented up to 3 times a week. Something has changed in the last 6-8 weeks, management-wise... AND IT'S AWFUL. Every online order I've done during this time period wasn't even looked at until after I arrived to pick it up or I was told that there was something "messed up witht he receipt printer". If that were the only inconvenience, then I'd make due, but that's not the case. Once upon a time, if I online ordered something they were out of stock, someone at the location would call me to address/adjust my order straight away. In my last several visits: 1. Ordered a mocha, they were out of full caff coffee. 2. Ordered a peanut paradise with energizer & b12... the smoothie maker somehow confused energizer with whey protein and that was the most disgusting drink. 3. Ordered a peanut paradise and they were out of whey protein. 4. Ordered 2 smoothie's & food and there was a 3+ foot long string of receipts hanging off the printer. That day I waited 20 minutes between when I ordered and when I arrived to pickup. I stood at the "Online Order Pickup" spot for 10 minutes before any of the teenage employees responded to my inquiry. I then had to wait another 15 minutes for them to "fit me in" to make my order. 5. Ordered a smoothie and they were out of STRAWS! 6. Ordered a mocha, they were out of all instant coffee grounds. 7. Ordered a peanut paradise, they were out of peanut butter. These issues are specific to this location and the franchise owner needs to be more accountable for their poor maangement hirings since they can't seem to keep their store adequately stocked or able to process online orders with any sort of success. I have patronized the Bridford Pkwy and Downtown Winston-Salem locations during the same time frame with no issues. read more

I went to this location for the first time today. It was 4:00 and I went through the drive thru. I had a coupon for a BOGO and the lady informed me they don't accept them at that location. (Their address was on the coupon) I still was wanting to order. When I gave her my order, a smoothie and a flatbread, she replied with a horrible tone and attitude and asked me 2x after I ordered the flatbread before she got it right then asked 3x what kind of smoothie after I told her and when she asked if I wanted anything else besides the flatbread I just gave up and drove off. I ended up going to the Starbucks across the street where they are always polite. She doesn't need to be working there if she hates her job and/or the public that much. I will never go there again. Waste of my time and energy. read more

So my daughter came to this location today with a coupon out of the Attractions book. It is valid through 12/31/16. She was in the drive thru. When she presented her coupon, she was told the owner instructed the staff not to accept them. This is not posted anywhere on the menu/order boar. I called and spoke with the assistant manager. She confirmed this was policy. She took my name and number, assuring me I would get a call from the manager. Still no call, and it has been over 8 hours. I think this is a terrible way to do business. You have lost a good customer who always tries to support local business. Rest assured I will share this experience as will my high schooler. read more

Staff is not clued in on what goes in smoothies, which happens to be Splenda in all, but one. Not an okay ingredient with me. Every food item has way too much sodium to be considered healthy. And the drive through line takes far too long. Then when I finally got my Splenda free smoothie, she didn't give me my receipt or a straw and looked at me strangely when I sat there and waited for her to open the window back up to ask for them. Hire better people, please! read more

Smoothies are good. Service inside is slow. I understand making smoothies takes time, however if I'm the second person in line I don't believe that I should have to wait 11mins. I have been here multiple times. Not extremely impressed. read more

I love Tropical Smoothie and typically I am very satisfied with the service and the food. However I went to this location tonight saw five employees standing around one in the dining area dancing with a patron. I pulled up to the drive thru window to order. I asked for a chipotle chicken club and paradise point smoothie and was informed that the oven was off for the night 25 minutes prior to the close of business. I questioned the young lady regarding this the manager came to the window and then stated that the previous young lady misunderstood. Upper management may want to pop in on their staff from time to time because as good as the food the lack of service has driven this loyal customer away... read more

Honestly, when this place opened I was eager to try it out. I have been there twice already and really liked the first smoothie I got, however, their customer service is terrible. The server who took my order (both times) didn't say one word to me at the window. Instead, she was on her phone texting right at the window as I was waiting for my smoothie and literally just handed it to me without saying a word when it was ready. The food is good, but not that great if I get service like that every time I go... read more