I have tried their Smoothies in the past at another location. I purchased a peanut butter cup smoothie that was disappointing. Customer service was nice, service was fast, but the flavor was below average. I felt the smoothie lacked thickness and can't say it tasted like a peanut butter cup. Peanut butter was all natural but the chocolate flavor was missing and they had a little too much sugar in the mix. read more

I travel a bit due to my daughters' basketball and track. I'm a vegetarian and Tropical Smoothie Cafe is one of my go to spots. They have this Veggie Wrap that is so delicious. I have had this sandwich at several locations and it never disappoints me. The sandwich is very filling and you can get it with a smoothie. I would have given it 5 stars if they had other vegetarian options. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Laurel, Maryland

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Fast service yummy smoothie as always!!! Really wanted the watermelon smoothie but alas I have to wait a little longer.

The service has gone down since Tropical Smoothie opened and I fear I'll have to stop going altogether. Recently I was recommended to try the Island Green Detox I was skeptical but usually enjoy a good referred smoothie. Upon tasting the smoothie I instantly knew that I wasn't a fan and wanted my usual. They informed me that I was not able to exchange it for free but they could add sugar. Since when can they not replace a smoothie if you don't like it upon their suggestion. They brought the manager out and she flatly said no they would not replace it but they could add sugar to it to make it sweeter. The lack of customer service really surprised me as they are usually very accommodating and friendly. I would recommend knowing exactly what you want when you go. read more

I was pleasantly surprised with the large selection of smoothies available. The food menu is a little small, but the sandwich I had was very good. I plan to get thru the entire smoothie menus. They have smoothie for the more health conscious as well. So there is something for everyone. read more

Very great food! I got the Thai chicken wrap and it was amazing!!! The only thing was I never got my side (which was fruit). i was pretty full after my wrap, so it wasn't that big of a deal. there was a good vibe in there, and i felt really good on this hot 95 degree day. You should definitely go there! read more

The manager here doesn't not wear gloves and mask while preparing my food. After I noticed I pull him to the side and asked him why he wouldn't follow covid-19 instructions. He replied that he was training a new partner that was getting on his nerves because he couldn't hear. I explained that it wasn't a good enough excuse to ignore health guidelines. The cashier was extremely helpful with my order until the manager started bossing the employees around without following the rules himself. read more

I live right around the corner and tonight I called tropical smoothie at 8:40pm to place a to-go order. Yes, it was very close to closing time, but I asked the rep if it was too late to place a to-go order, since the online app did not allow me to apply my coupon that was from a local magazine I received. The rep said "yes, it's too late to place an order. Sorry." I still had 20 minutes until closing. I understand that the reps are tired & want to go home. However, from working in food service for a number of years, I have always followed the rule of "you service the customer until closing." This could have been an extra sale towards closing time, and it's a little sad that they would say no to a customer. From observation of this location, I would work with your representatives on better customer service skills & what it means to make "sales." read more

I bought a vegetarian sandwich and they placed uncooked rice in my roll. I think it's disgusting and unprofessional knowing no one wants to trot all the way back to the facility for resolution. read more

Tropical Smoothie Cafe - Hummus Veggie Wrap - Sandwiches Near Me - Laurel, Maryland

The smoothies are good specially the Bahama mama and cranberry truffle also the Caribbean jerk . The evening employees will take care of your needs . The management on the other hand .... not so great very hostile environment , rude management . read more

As a loyal Tropical Smoothie customer that would drive out of the way and wake up early just to drive all the way to the Bowie location 1-2 times per week before work I was excited to hear that the Laurel location was coming. I went in yesterday on opening day and got my usual Sunrise Sunset which was ok. I think over time the smoothies will be perfect. However, I went back today to get smoothies for my pending snow day tomorrow and had to spend $7 to unlock my five dollar reward. So I bought a smoothie and two cookies before ordering my second "free" one. While waiting for my smoothies I realized I wasn't given/didn't grab my cookies so I went and grabbed the two I purchased. There was a pregnant young lady that wasn't behind the counter but sitting at one of the tables who helped two girls pick up their online order at the time I went and got my cookies. After helping them she approached a gentleman who seemed to maybe be an owner or district manager and questioned whether or not I paid for the cookies. She then went to the manager and did the same. After spending money on two smoothies I would hate to think that I would steal .99 cent cookies. But while I somewhat understand that still didn't make me feel welcomed or like I want to come back and spend more money here. So instead of making a scene I chose to express myself this way and will take my business to Smoothie King Laurel which was my go-to spot before Tropical Smoothie Laurel opened. read more

I ordered the Hummus Veggie sandwich, and they forgot to put in the hummus! It tasted way too sweet, and just felt like it lacked substance. The ambience is really good though, and that's why i give it 2 stars instead of 1. read more

This is my favorite tropical smoothie. I work in Columbia and tried that location and I wasn't a fan. Every time I come in I'm greeted and they make my smoothie quickly. I do get wraps from here but they are sometimes cold so I've just been sticking to their smoothies. read more

This is a great smoothie cafe'. All fresh ingredients and delicious. And they work! I'm hooked!

Wow. Just wow. My husband got home with our food and a smoothie about an hour ago. I've taken 5 sips, each sip I end up with these clear hard plastic pieces in my mouth and I am disgusted. I can only hope to get in touch with a manager or corporate ASAP read more

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I start my shifts off by grabbing a smoothie here! My favorites would have to be the mango magic smoothie and the sunshine smoothie. I've had the sunrise sunset smoothie but not a big fan of it! Great place overall. Fast service, awesome staff! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Laurel, Maryland

Awesome soothie place. I ordered ahead using the app. I'm glad I did because it was super busy at lunch time. I ordered the island green smoothie and the Baja chicken wrap. Both were great. Returned the next day for the same thing. My new smoothie spot for sure. read more

I stopped in the Laurel store last week for a quick bite and the manager said I remember you your a vegan and I ordered the same thing from yesterday I got to work ate half the wrap by 9 pm I was sick to my stomach I had diarrhea and couldn't eat for a few days I believe it was food poisoning so I will not be visiting that store ever again read more

Very disappointed! I made an order last night from Tropical Smoothie. The driver was taking forever to come and the app kept saying the food was still being prepared. This is an hour later. I call tropical smoothie to see it said was still preparing the food after an hour had gone by. The woman My fiancé spoke to laughed when he asked "how long has our food been sitting there?" She replied "45 minutes (still laughing)". He asks her if she can remake the food so the food is fresh when the driver arrives. She said "it's not our issue, but Uber's." So I took the phone and I said "as a restaurant, whether fast food or 5 stars, they would never serve food to their customers that has been sitting for an hour and it's not the customers fault." She then proceeded to say, "we can't make your food again because we will lose our money for making it again." I HAVE NEVER HEARD THIS IN MY ENTIRE LIFE I HAVE EVER HEARD SICH BULLSHIT FROM ANY RESTAURANTS THAT INHAVE ORDER FOOD, whether in person or delivered. And I replied, "if you have a problem Serving fresh food to customers then let me speak to the manager." She said she was the manager and that she was not going to make the food again for us because she already hit ready for the Uber driver and it's Uber's problem. Again, I asked her, "As a manager, you are ok with serving old food that has been sitting? You are ok with this food being picked up and delivered knowing the Smoothies were already melted because they have been sitting for 45 minutes and serve cold food?" She said, "the food should still be warm and that they will lose money if she makes it again And it's Uber's problem so cancel it". Yea like I'm going to cancel my order for $24 dollars. So I said to her, "You're disgusting and ridiculous. I will make a formal complaint to Tropical Smoothie for your unprofessional, disgusting behavior with being ok serving old food and that I needed her name." She proceeded to say "have a nice day" and hung the phone up on me. Very disappointed and that phony manager needs to be fired or penalized for her unprofessional behavior. She could have simply said "you know it's almost 9pm, you ordered your food at 7:45pm and it's 8:45pm, how about we make the food and if you'd like you can pick it up If the driver doesn't arrive before 9pm because we don't want to serve you old food and if you able to pick up, great. We will let the Uber driver know." And guess what no one would really lose money. Just disgusted that this supposed manager was tripping over a $11-15 dollar order when the food ended up being thrown away anyway because Uber never came to deliver. SO NEVER GOT MY FOOD! Total asshole and I will never order again from here. I'll stick to my classy Bethesda Tropical Smoothie that knows about customer service and will fix things even when Uber messes it up. Can't believe that woman was apparently a manager. Sounded like some high school kid. You need to do better. Staff proper people and make your freaking customers happy. I will be calling today to speak to the real manager. Customer Service is a dying breed. Want to reiterate never got my food! Screw you guys! (Oh and I will make a complaint to Uber too, but Tropical Smoothie gets the brunt of my complaint due your associates that you hired) Disgusting you're willing to serve OLD BAD FOOD THATS BEEN SITTING BECAUSE OF SOME LAME EXCUSE. CUSTOMERS FIRAT. IM CURIOUS WHAT YOU Do WOTH OTHER PEOLES ORDERS. SERVE THEM OLD FOOD TOO! Should have one inspect you guys to make sure your food is fresh. Nasty asses read more

Great choices. Healthy food items. I got the Baja California Pita and also the bowl. The food was well seasoned, and I will make this my healthy eating go-to spot. read more

Great customer service! The staff are very patient, and will assist with choosing a smoothie to fit the customer's preferences. The smoothies are pretty good too! read more

I was there for Memorial Day smoothie the workers did not put a couple out for not wearing their mask when myself and 5 others all had mask on read more

Not impressed with the management style of this location. Heard and scene countless racially biased activities. I am however impressed with the wonderful customer service of these young men and women that have to put up with this management. read more

Thee worst Tropical Smoothie in the area. The smoothies are NEVER good. They always taste like NOTHING. I am always disappointed coming to this location. Never again will I return until they learn how to make smoothies like the Arlington and Bethesda locations. read more

The service was okay but the manager was what really caught me off guard. He caught an attitude with the customer after me after she was trying to get him to read back the order. Also I noticed that he would curse and use foul language against his employees. I would honestly hate to work, let alone eat under those conditions. I also noticed that the blenders were moldy as well as the tops. Very disgusting . I will not be spending another dime here. read more

Good didn't have not one bit of taste to it I had the carribean jerk wrap. The smoothie was horrible taste like water and ice chips with flavored packets. I was sooo disappointed l! And they are expensive. My sister had the chicken pesto and it was like two pieces of chicken on it. read more

Food and drinks are good but the delivery is always bad. 3 different issues 3 times in a row. I ordered through yelp /Grubhub and the guy brought me a completely different persons order from DoorDash read more

I'm grateful for another good lunch option. The food is fresh. The location is very convenient. The staff is super helpful and friendly.

The first time I visited the tropical smoothie cafe at laurel. Triple berry was great. The staff helped me navigate explaining the options of supplements. The owner was on site and recommend putting peanut butter in my triple berry and didn't even charge. Great taste, clean and fast service. read more

Tropical Smoothie Laurel Md has a terrible manager, that is degrading and no regard for customer service. I was charged twice by an employee and the employee ( who was apologetic and friendly) assured me if both transactions post to come back and he will get it corrected. Both transactions did in-fact post. I went back and the same employee got the manager to correct. The manager proceeded to tell me that I was basically lying even after I showed him my receipt and the two transactions posting to my account. He spoke to me and insisted I knew nothing about banking and his system would never charge anyone twice. At the end he decided to give me money back through a free smoothie and breakfast sandwich, which the friendly employee told me that they didn't have all the ingredients to but the manager over spoke him and insisted it was fine. When I got my sandwich it was just bananas in a pita wrap!!!! So he further tried to insult me but giving me anything even though I was a paying customer who was charged twice and this was rightfully my meal and I was being courteous because honestly I should have gotten my money back not this half hazard apology meal. I visited this location daily and I will NEVER GO BACK! THE MANAGER IS DEMEANING AND RUDE !!!!!! read more

Came here after my nightly workout! My first time at this establishment was very unpleasant and not because of the food but because of the staff. I looked at the menu and I walked up to the cashier, but was not greeted. I proceeded to place my order with a young lady (probably my age) who had the worst attitude and did not say one word to me. I asked a few questions about the menu, but she did not provide any informative answers, as if I was bothering her. I got my smoothie and it was very good and refreshing. I sat down and enjoyed it with my friends and not even 5 minutes later, the same cashier started yelling for everyone to get out because they were closed. I understand that retail and food locations have a closing time but if you have customers still eating and drinking it's rude to kick them out in that matter. It had just turned 9pm and almost everyone was still eating and drinking!!Poor management and rude, unprofessional staff. It's unfortunate because the smoothies were good, but I won't be back. read more

Tropical Smoothie has the best smoothies but the Wraps are the worse. they load them up with veggies and very little meat. I had the Wrap the day prior that was made by another employee and it was great but when made by the owner's family, it was the pits. It was as if she was skimping to save a dollar or the employee the day prior was overloading the chicken. Either way, they should be consistent. One good note is the cleanliness but they even charge $.50 for extra sugar. In fact, after looking at other reviews and noticing who is answering to them all, I recognized the lady as being in the store that afternoon. She was taking pics with her family. It is refreshing to see her there with her family. If she trusts the place, I trust the place! Let's fix those Wraps. I almost returned it but, I was already home and it was raining. Yes, I left my house that day for Tropical Smoothie ONLY. Which is the reason for my disappointment. I am a regular customer, So regular that the cashiers can recite my order as I make it. I frequent the place almost daily with my friend and son. The atmosphere is friendly and welcoming but the WRAP was the WORSE ever and for that I can only give 2 stars. Ironic because I purchased 2 Wraps that day. read more