Definitely agree with the majority of the reviews. Poor customer service; cashier didn't greet me, major attitude, and was playing on her phone as I was trying to order. No thank you, no come back soon...rolling her eyes at other customers. Absolutely zero customer survive read more

This is the most unprofessional, Tropical Smoothie I've ever been to. The conversation the staff have while guest are present is inappropriate. The manager has all her children there so when you report a complaint it falls on death ears. You said at the counter for minutes before anyone even acknowledges that you're there and YES they are right there looking as if you're disturbing them. read more

I hate to see this location has such low ratings. I've never encountered an issue here. Service is fast and every order I've received has been correct, and the workers have been pleasant also. The smoothies and bowls are good. The cranberry truffle smoothie is my favorite, but it's not on their regular menu. During this visit, I had an açaí bowl and substituted the banana in it for fresh mango. It was delicious. If I have one of the other food items, it's usually the quesadilla or a flatbread. read more

Tropical Smoothie Cafe - Santa Fe Quesadilla - Juice Bars & Smoothies Near Me - Livonia, Michigan

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This place of business is very clean. With a great,and friendly staff. The service is really good along with the food. This is the best location to get your smoothie's,I will not be going to any other location. Great Job people keep up the great work. read more

I've been here quite a bit and it's always something.The girls always have an attitude and I always gotta wait for my already paid order usually that doesn't bother me, I just take my smoothie and keep moving but today it was terrible. I had a curbside order like usual because I have a newborn infant and I call to let them know I'm here they have 3 or 4 girls working and I watch them all look at phone and watch it ring. Multiple times a called and they look at the phone I waited 12 mins for an already paid order while I watch people come in and out. Finally they pick up the phone and the girl tells me "we busy and don't really do curbside" then hung up before I could say anything. The app says this location does. They had 3 customers and 4 girls working. There is a way to talk to people. They don't posses that skill. It's ok I won't come back read more

worst location ever! everyone is always rude and angry no matter what. I tried to give them many chances just thinking maybe the times I've gone that they were just having bad days. But I was wrong! They don't make the food properly, don't even get the orders right and have the nerve to give such crappy customer service. I will never order from here again, because I can't and won't tolerate disrespect especially where I'm spending my hard earned money. better find a job you actually like or something. read more

Omg are they okay...?! I left a 4 or 5 star review a long time ago but ive gotta change it .. idk what happened but the last few times ive gone here Ive ordered inside and they seem to be so monotone to the customer and talking and having fun with eachother .. so I used mobile order last time and this time and my bf has had a few not great experiences here.. i was seated at the bar waiting on the rest of my order the employee just plopped my sandwich on the counter kinda near me but not really.. no eye contact No verbal words Nothing just walked away it was up to me to figure out that it was mine ... What A WEIRD experience!!!! are they Okay here?! im concerned.. hello? read more

What a joke- close the doors and do everyone a favor! Wi-Fi broke in the middle of another customers transaction so they couldn't run the register. Table was broke and tipped over on my son- they saw it and just laughed- read more

Horrible. lied about what time they served food i walked in at 2:31 and they said they aren't serving food until 3pm. so i only left with a smoothie and an upset stomach. read more

Best Avocalada made there! I've been to many locations but this one makes the best smoothie and are quick get you in and out! Great service!

Never opens on time, It's past 10am and still closed hours on the door says 7 am at least put a notice in the door saying hours may vary when workers want to wake up and come to work. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Livonia, Michigan

wet floor with no sign or indication. Left and did no receive a smoothie. No good breakfast options. read more

It has been inconsistent service over the past few months that is the disappointment. Some make smoothies to standard. Others don't. In the morning it is much busier. However instead of coming up with a viable strategy to service everyone in order they scramble. If making a smoothie, a staff member may stop and take another order instead of finishing up. I watched on multiple occasions that I'd place an order and magically customers after me have their orders first. Today the staff struggled with my 2 smoothies as I watched her let one sit while the other didn't even be a she didn't add water. Another employee made a smoothie and added water. No standards of service or preparation. Early mornings are 1/2 off, but after all this Is rather take the time and make them at home. read more

Tropical Smoothie Cafe - 1/2 off smoothies between 7-9am daily. - Juice Bars & Smoothies Near Me - Livonia, Michigan

I've been going to this location for a few years now, but lately my visits have been less frequent. Today is one of the reasons. I ordered the acai berry boost with oats and almonds. I got home and wasn't tasting any almonds at all. I called up there and spoke with the manager. She tells me that she reviewed the camera and saw that the almonds were put in. I told her that I didn't taste them. I tasted the oats but that was it. She insisted that the almonds were put in. She wasn't very customer service oriented. She didn't offer to see if she could remake me another or anything! After that we ended the conversation. Chances are I may not be coming back to this location again. They have a list of rules for the customers before they even purchase anything. One of my "favorite" ones is if there's any smoothie left, they will dispose of it. You can't have the extras! Believe me, I asked and they told me that was the rule. What sense does ir make? So in other words, they'd rather throw it out or rinse it out before YOU (the paying customer) get the rest. Smh...Another rule is you be on your phone while placing an order. Really?! That's some of the ridiculousness. Who's idea was it to make up these STUPID rules? 4-20-2020 Just providing an update on my last experience nine months ago. I did get a response nine months ago and for my so called troubles, I got a $6 gift card. Oh boy! I can get me one smoothie with no extras like I would normally do. Oh, Wow...It goes to show how much Tropical Smoothie really cares. Needless to say, I will never go back and that gift card has been put in a special place (the dumpster!). read more

Tropical Smoothie Cafe - Don't be on the phone when it's time for them to take your order. - Juice Bars & Smoothies Near Me - Livonia, Michigan

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I'm pregnant and hungry! The site says they open at 7am and I drove all the way there for them to be closed at 10am! UGHHHH!!!

I've been to this location several times. I'm usually there at least a couple times a month. Normally they are OK at getting my order right, but today was interesting. I ordered a Thai chicken bowl, but they did not put any chicken on it, which I realized after I'd driven ten miles away. Essentially I paid eight bucks for a bowl of lettuce. I'm not sure how they make a mistake like this. Perhaps if the young lady in the prep area wasn't texting, she could have made sure the order was accurate. I tried calling the store several times and was sent to a full voicemail box, so I couldn't leave a message. When someone did answer, there was no apology and he basically said there was nothing he could do unless I wanted to drive the 5 miles back up to the store to get a replacement. He couldn't offer a refund or credit. So I made arrangements with him to pick up the corrected order at 7 PM the same day. I drove the 5 miles back up to the store and when I arrived no one knew what I was talking about. My order was not ready and the manager had no idea what I was talking about. I showed him my phone to prove that I did call the store earlier that day and spoke to somebody. He said "You either talked to me or someone else." Duh. Either it was someone else out they mess up so many orders that they can't keep track. Seems like he would remember, but whatever. After several minutes of the manager looking dumbfounded and confused, my order was remade. There was no apology for the messed up order or for the inconvenience of me having to drive all the way back up there to get a replacement. While I was waiting for my bowl to be remade, I observed the staff standing around talking and sitting on the counter with their backs to where customers would be standing at the counter. How welcoming! I checked my order before I left this time and noticed a drastic difference in the appearance of the bowls. See my pics for reference and you'll see what I mean. If I owned this franchise, I would be embarrassed at the lack of customer service being provided by the staff and manager. They need some serious training on customer service and cleanliness, and they need a new manager. I won't be back to this location anytime soon. The one on Ford Road in Dearborn Heights is much better. read more

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I just left this location about a hour ago they normally closed at night but around 8:30 we walked in getting crazy looks from all the people that worked there we sat there for a minute to get our order together and some lady took my order than as I'm telling her I get cut off by another lady working yelling at us that we are close. Being closed a few minutes before the actual closing time could be sometimes understandable due to certain circumstances but the simple fact that they let us walk in and be inside for long enough then say we closed after asked for my order is outrageous. I don't understand what was the purpose or problem but the workers there were all females and they also had a few customers there please check them cameras them girl came off so rude I don't understand why. This place doesn't even deserve one star. read more

Wow... I should have read the reviews first before coming here. However, was getting smoothies for loved one who was in the hospital nearby. Customer service for the young lady with the blonde hair and the manager with the locks were atrocious. The blonde hair associate was extremely rude with guests when we came in and had a very bad attitude. She kept complaining and shouting out how many more minutes before the store closed. If people came in, she would ask if it were door dash or pick up. I wanted to place an order and she was extremely rude. I asked her how much an item was and she rudely/sarcastically shouted "I don't know!" I said well "don't you work here?" I asked to speak to her manager whose name is Jarrell Oates? As I was explaining to him what occurred, the lady kept walking towards me from the back and kept interrupting me. I asked her a few times to not come towards me and interrupt because I was speaking with her manager. The last time, I asked for her name and I would have to deal with her with the company. The manager said that I threatened her and began to yell and curse me out saying to get out of his store and called the police. The police came and said there was nothing criminal done and they wouldn't be taking a report and told me to follow up with corporate. This store manager and lady were HORRIBLE. TS please take action to remedy this situation. Thank you read more

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Got told I was gonna get my ass beat today at 7 Mile Tropical Smoothie. This girl rang us up with the wrong food. When we told her, we got major attitude. And she charged us $3 extra with her mistake. When we asked for a refund. She said the only way she could give us our money back, is if we rebought our entire meal and cancelled our entire order and wouldn't get our money back right away. We said ok, keep the $3. Whatever, we aren't going to throw a fit over $3. Then the same lady was behind the counter (She was the Manager) bashing us that we didn't leave a tip and how did we have the audacity to even ask for any money back when we couldn't leave them anything more and continued talking about us. That being said, we longer wanted the food as I wasn't sure what could be done to it. We asked for a refund - still being respectful about it on the food only and got we got got called bitches, and told us they would "whoop our ass". read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Livonia, Michigan

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The Worst TROPICAL SMOOTHIE CAFE branch!! I asked the cashier re their promo and she said lazily I DONT KNOW --- Obviously she Is not knowledgeable enough to provide customers re their product . When i asked do you have jerk chicken inly or is there any other quesadilla that goes with the promo ... she replied I DONT KNOW again ( well im thinking WHAT THE HELL DO YOU KNOW THEN ???) She is in THE FRONT LINE , she should know what CUSTOMER SERVICE is -- im thinking maybe she is simply not happy with her job !! Poor customer service !!!! read more

On any given day when you go, it's crowded. I had the Jetty Punch and All American breakfast sandwich. Both were pretty good. Service is kind of slow, but it's a bunch of teenagers so bring your patience. The other beverage I've had is the Detox Green Smoothie, which is very good. All in all, a place to get a smoothie if you want something cold & healthy. read more

0 on costumer service, not even greeting or asking for the order, literary stand up right in front of us and just looking like if she will give the food/Drinks for free, NOT RECOMMENDED!!! read more

Food is always amazing Every time I go, never had a bad experience here. Customer service could be a little better but there's a lot of kids that work at this location so it's to be expected. read more

Mother & daughter rude to paying customer. And management seems to be okay with it. Would not recommend

Apparently they close at 830 even though it says 9? I've been here multiple times after softball and it's been the same case

I'm PISSSSSSSED. I have tried to call the location this happen at and I can't get through. That is paper in my sandwich and I almost effin choked. Not that u care. I'm unbelievably pissed and more pissed, I can't even call anyone to get this shit right. None of the workers pay attention probably because their underpaid but that's not my problem. Customers are what keep you running. So I need this taken care of asap..... read more

Tropical Smoothie Cafe - Flatbread sandwich - Juice Bars & Smoothies Near Me - Livonia, Michigan

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Stopped in to this location for a smoothie. While I placed my order I noticed two guys sitting at the counter eating Kentucky Fried Chicken. I thought that was odd, as I waited, these two guys finished up their lunch - they walked behind the counter and began to make my smoothies. I couldnt help but notice they went straight to the food prep area and made my smoothies without washing their hands. I pointed this out to the only other person working, who had taken my order. She commented that "their hands don't touch the food "- really!!!??? I pointed to the sign above the sink - EMPLOYEES MUST WASH HANDS BEFORE RETURNING TO WORK. I got an eye roll and a shrug, I'm not so sure the Health Department would after. I won't be going back..... read more

Terrible service. Kept me waiting for my food. The battle of winterfell was less stressful than the energy in the atmosphere. The only communication among the staff was negative and uncomfortable to be around. They ended up remaking my food three times, but at least the third time was the charm. Over all I give the food 7.5/10. The only redeeming quality was the smoothie which, thankfully, I received in a timely manor; it was quite delicious! However the level of teamwork present needs improvement. read more

Hours clearly say 9am to 9pm. Girl behind the counter was rude and made us leave as soon as we came in. Absolutely uncalled for. Time of day was 5:33 pm on a Friday afternoon. I at first gave a 1 star I changed the star rating souly because of the owner. He was very nice and very willing to help. Unfortunately the staff had already ruined the experience. This was our first visit to this particular Tropical Smoothie. Not sure if I will ever return. read more

Not only rude but wrong hrs on door. Just changed to 4 star rather then original 1 star solely because of owner coming out to explain situation and apologize for staff behavior. Staff behavior was uncalled for but owner help make better. read more

Two different employees were NOT wearing masks while in the front handling food. It is currently state law that all persons inside any restaurant are required to wear a face mask. So not only is this unsanitary, but also illegal. read more

We come in the morning and the service, quality of the smoothies, and professionalism are all 5 star, but in the evening and when the same crew is there on the weekends it's less than one star. One worker walks around with a hoodie and his pants sagging with his underwear fully exposed. The young ladies are in the back talking very loud and laughing while customers wait. It's like an underaged club at night. We constantly see people walk in and walk right back out. The smoothie was so watered down we ended up throwing them in the garbage. We will not be returning in the evening or on weekends. read more

When someone places a damn order online maybe you shouldn't wait until they get in the store to start the order ???? This place is words beyond slow and the staff was cursing in the back to each other while kids are in the store. They literally took 30 min for two smoothies while i was in store waiting. read more

I frequent at this tropical smoothie and there is always something different going on . This time it's one girl running the register as well as making smoothies , and it's a line , ugh for starters . We got the corona virus going around and minimum amounts of hand washes . I think it's very nasty to go from collecting money to making smoothies without so much as a hand sanitizer squirt. I wanna request the manager but she's the allowing the girl to do this . This'll probably be the last time I come here. Can't even be mad at the girl . She's trying. Service is slow read more

This place is awful. Staff are not helpful. They need new management and new staff. The place is a disaster.

Very poor customer service, I ordered 2 Chicken Baja salads and 2 Peanut Paradise Smoothies. The salads did not have chicken so I had to drive back to the restaurant (18 minutes) for a refund. I made a formal compliant with corporate office. Not returning. read more

SLOW SERVICE UNORGANIZED !!!! Only damn good thing is the smoothie! I waited forever for ONE drink ! People who ordered after me received their drinks... not a simple mistake at all! Employees snickering & laughing& COUGHING on the front line!!!! DISGUSTING read more

Simply giving a bad review because of the customer service in this particular tropical smoothie. No greeting, don't even get acknowledged and when you try to get their attention it's like you're annoying them? I walked in to pick up my mobile order and waited off to the said because I could see my food behind the counter. Food is fine, smoothie tastes different but it's still good. The guy making the food kept looking at me but a took a long time to hand me my food. The girl at the counter with the long greenish nails wouldn't even look at me so I Asked if I could have the smoothie for my order and and she just rolled her eyes and said "Name". The customer service in this store is just awful. So much attitude. read more

I love everybody that works there, everyone is always so nice to me when I go in! I usually order online and my orders are always ready when I get there! Couldn't say enough good things about all the workers there read more

In their number of times and the staff is very unfriendly was in there this morning when you say hello or thank you they just stare at you they don't even acknowledge that you said anything also are smoothies were good but they were made wrong read more