Thanks Tropical Smoothie, but my goal here is not to get anything free. I will be back. I think the heat added to my irritation that day. I just wanted to provide feedback as I could see all the employees are young. Perhaps when training, let them know that if they are too busy, acknowledging a customer and letting them know that you are there goes a long way. Also, it defeats the purpose of online ordering ahead if it's no one in particular's responsibility to watch the online pickup area. Just wanted to share that. Like I said, I will be back, I have had better experiences here. read more

I ordered the Hummus Veggie Wrap. There was zero hummus on the wrap. I went back to the counter and informed them that my hummus wrap was missing hummus. The employee said "oh I'll just give you a side of hummus" I politely declined and said "actually I would like my hummus inside of the wrap" so he begrudgingly made a new wrap and this time it barely had any rice and what looked like a half of a knife full of hummus. I guess he was being a jerk because I requested that the wrap be remade but correctly. This location has the worst reviews and I see why. The store needs to be retained on how to make the items and customer support. Do better. If I could give zero star I would. read more

Went here and the cashier asked me what chips I wanted -& I responded with "the salt -& vinegar ones if you have them" they responded with "which ones.." there's only one kind that they have .. but I repeated myself . Then the cashier saw if I put a tip for them or not -& when I got my wrap the person just left it on the counter -& when I opened it , it looked like it was made with anger . The only thing the wrap had was buffalo sauce , some chicken and 3 small shredded pieces of lettuce -& some tomato.. will not be going back -& do not recommend . Paid $16 to receive this .. very discontent with the service and food . The tropical smoothie cafe off of Sudley is the place to go ! read more

Tropical Smoothie Cafe - BUFFALO CHICKEN - Juice Bars & Smoothies Near Me - Manassas, Virginia

tropical smoothie cafe -Va-142 On Richmond Hwy is the absolute best! I refuse to go to any other location. Great service and accommodations Everytime from all of the ladies! read more

Tropical Smoothie Cafe - Açaí Bowl with Peanut butter and Extra granola. - Juice Bars & Smoothies Near Me - Manassas, Virginia

I went in about 4:30 on a weekday to tried one of their" Summer Mocktail s". There were only two other people in the place waiting for their orders . The place was quiet , nice and clean .I was undecided on which Mock tail to get so I got the girl who took my order to surprise me . To my surprise the girl ordered me an Strawberry margarita. I didn't know what to expect but this taste actually good . I will Be coming back to try the other two they had on the menu. read more

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on june 15th 2025 at 7:48 pm the lady working the register was very rude and had a attitude the whole time she was working. i didn't appreciate the way she spoke to me. please talk to your workers. read more

I can NOT wait to dig in. Okay, I've taken some bites and I am VERY happy. I ordered the food delivery and they were super timely. As you may see in the picture, the bowl came with its ingredients divided so that it looks cute. Oh, and did you notice the straw is edible? So cool and good for the earth. Plus you can taste the sweet lime flavor of the straw when you take sips of your smoothie. All around a great experience. read more

Tropical Smoothie Cafe - Cosmo New Mango Berry Cosmo Smoothie - Juice Bars & Smoothies Near Me - Manassas, Virginia

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Terrible terrible terrible Service. Had a team member handle my food so aggressively. Argue with me about the spelling of my name. Refused to give me his name then lied to me about his name when I asked when a manager would be available I was told one wouldn't be in until next Friday. I speak with the shift lead and get my food refunded because I lost my appetite after dealing with such a rude employee unprovoked. To make matters worse I call today to speak to the manager - his name is Alex. He did not care. lol. His demeanor on the phone was so nonchalant you could tell he didn't give a shit about my experience. Didn't even attempt to remedy the situation and then asked me "what I would want him to do" after I expressed to him that I am in a similar position and truly appalled at how he was handling it. I'm so sick of these franchise owners not upholding the standards of these companies. At the very least I should be treated fairly and with respect. Will never go back to this location. Oh - the employee who was disgustingly rude his name is ALEJANDRO but he lied to my face and told me his name was Steven. Restaurant was also dirty. Do not recommend. There are better tropical smoothies. Someone tried to threaten me to remove this review LOL read more

Usually they are good if you go in and order. However, on 9/3/2020, I ordered through the Uber Eats App and the wrap was stale and old. I ordered the buffalo chicken wrap. It was far from being wrapped paper included and was falling apart. There was old lettuce in it with dried out chicken. Yuck! read more

Tropical Smoothie Cafe - Buffalo Chicken Wrap with old lettuce, hard chicken, and not wrapped. Very disappointed. Buffalo Chicken "Wrap" - Juice Bars & Smoothies Near Me - Manassas, Virginia

I went to this cafe for lunch today and could not find my favorite sandwich on the menu. I asked if they changed the menu and man at the counter said they had recently changed it. When I said I would miss the chicken caprese sandwich he said they could make me one. This location is always clean and has good service but I appreciated the extra effort to accommodate today. And I enjoyed the caprese sandwich! read more

Probably the worst Tropical Smoothie I've been to. I go to the one in Gainesville and Fairfax and never have issues. This place flat out sucks! Not sure if the kids behind the counter need additional training on making a smoothie & customer service! Every time I've been to this TS the staff acts and looks irritated to have more customers to serve. Once i was told the kitchen was closed even though they weren't closing the place for over an hour. Today was just as bad and I'm kicking myself in the rear for even stopping by. Wanted to give them the benefit of the doubt but shame on me today. Will not be back! read more

Tropical Smoothie Cafe - My "smoothie" more like a slushy with absolutely no flavor! - Juice Bars & Smoothies Near Me - Manassas, Virginia

2 employees working hard while another 2 joked around on their cell phones. 2 walked right by while I waited at the register to put in an order. read more

Okay so I have tried to visit the Tropical Smoothie Cafe three times in the past two weeks. I have really been into smoothies now that the weather has warmed up. Visit # 1: My first visit was on a weekend and when I got there the doors were locked even though they shouldn't have been open. The man who opened the door said they really shouldn't be open and the person who was supposed to open the store wasn't there. I guess he was an employee at the Dale City store who came over to get some fruit that their store had run out of? He could only make smoothies which was fine because that was all I wanted. Visit # 2: Last week I decided I would like one for breakfast on the way to work and when I got there the one employee working was on the phone with someone who wanted catering....ok so I waited probably 5-7 minutes before she even took my order. Well this morning I decided to get one for breakfast again. Even though the open sign was on the front doors were locked. Visit # 3: Today I decided again on the way to work to stop. It was 7:50 AM (50 minutes after the sign says they are open) and the doors were locked. The "open" sign was on...waste of my time to even try to stop. I couldn't see anyone at the front counter. Maybe they were in the back?? So I have decided to pick up my own smoothie ingredients so I can make them at home so I don't have to waste time driving there in the morning if they aren't even going to provide great service in the mornings. I like tropical smoothie cafe but I can't recommend going there in the mornings. Maybe hit them up in the afternoon??? read more

Try any drink with kale in it. It's delicious! I went for a Kale Lemonade and was later told that they were out of lemonade. Hard to believe, but could happen I would guess. I opted for the Island Green that had kale in it. It was delicious and felt naughty, but a 24 oz. is under 300 calories! The interior and exterior is clean and plenty of seating. A fun place to be with happy music. The staff were pleasant and knowledgeable as well. read more

So I love Tropical Smoothie. I love the fact you can add stuff to their specialty smoothies. When I went recently I got the watermelon mojito and a turkey bacon sandwich. My mother also got a smoothie, and a sandwich. She got the caesar chicken sandwich but when we got home her sandwich was something totally different. The lady at Tropical Smoothie made the wrong sandwich, the only thing she got right was that my mom wanted ranch dressing instead of caesar dressing. So we were very disappointed and it was too late to turn back to get the right sandwich. read more

Tropical Smoothie Cafe - Kiwi Quencher; it has kiwi, strawberries, and non-fat yogurt. - Juice Bars & Smoothies Near Me - Manassas, Virginia

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If I could give no stars I would ! They seriously just shoved everything in the flat bread and didn't spread anything out such a disappointing breaksfast ! read more

Great staff, excellent service.Green Islander is my favorite. I always get my smoothie with the quickness.

This place used to be semi decent for getting in and out for a quick smoothie. They fluctuated with their food quality and smoothie taste but overall it was OK. Now I think they changed the management, and what a nightmare. Came there from office work hour and waited 20 min for a smoothie after ordering. And guess what it had sugar when I said 3 times no sugar. I just took the smoothie and left as I was getting late for work. This is in the middle of winters. They couldn't even handle Uber orders, I think they should have separate line for Uber eats. It's a shame that tropical smoothie is such a nice business model and franchise but they are not careful with who they give this to. I hope you guys improve your performance. I am not coming back here, shame it was my fav place for long time. read more

Nothing over the top and nothing bad. The Avocado Smoothie is absolutely delicious. I always get mine with B-12 and whey protien. The aquai berry one is also really good. My wife orders these two also, but with half the sugar. Keep that in mind if you do not like stuff extra sweet. They can always cut the sugar back. read more

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I came here once to get a muscle blaster with whey. I was very disappointed as my smoothie just tasted like old Ice chips and no fruits or whey. Tropical smoothie use have a couple of items on the menu which now they discounted, very disappoint in that too. read more

Manager of this location still haven't contacted me after corporate customer service contacted me on Sunday. I have to keep looking for a reputable Tropical Smoothie in DMV. It's a shame that the Cost of living is high but you receive horrible customer service in your communities. It's best for me to start mimicking the restaurants in how they make their food that I enjoy and make it at home so my money is not going towards establishments like these. read more

i've always had little issues with this location but today was the worst. i'm a vegetarian and have been for years. i ordered my wrap with beyond chicken and got real chicken and didn't know till i was already chewing! called and they just said 25% off next time and i'll talk to manager to make sure it doesn't happen again? this isn't okay and i will never be ordering from here again. even worse just called the manager and the lady in the store was very rude and manager was also and even hung up on me? read more

My husband and I each ordered a smoothie, he got a sunrise sunset and I got the watermelon mojito. First thing we noticed when we walked in was a foul smell. It smelled like trash inside, the only way I can describe it is fermented fruits. We got our smoothies and they barely had flavor. They tasted very watered down, no sugar, no fruit flavor. We were not going to turn back around to have them remade. I couldn't wait to leave from the smell in the store. Very disappointed as this is not the first time this happened. read more

This particular location is hands down the poorest from a quality perspective in the local area. The stores in Gainesville in particular and Centreville are better options. The facilities are generally dirty, and they don't offer any type of free WiFi access for customers. They used to but stop offering it. But the true back breaker are the smoothies. They regularly are watery or taste too much like supplements. No other store has the same problem and in fact they are all supposed to make the smoothies the same way with the same training and practices. It's horrible, but not indicative of Tropical Smoothie as a whole. Just this specific store. Steer clear and visit Gainesville or Centreville when possible. read more

I've had mixed results with the Tropical Smoothie franchise. The first one I went to was Plaza America in Reston, and I had terrible fish tacos. I didn't try a smoothie, but my friend said they were great. It was years before I went to another Tropical Smoothie, but the wife and I had lunch at the one in Dumfries and we really enjoyed the food, and my wife got hooked on their smoothies. But I would never eat at this Tropical Smoothie. Why? I've been there three times now, and each time there is a unpleasant, sour smell that permeates through the establishment. It was making my eyes water as we waited for our smoothie. I was hoping to relax there and casually enjoy our smoothie after a long day of shopping. But that smell made us grab our smoothies and beeline for the door. The one consistent among the Tropical Smoothie franchise are the smoothies. No matter the location, the smoothies are REALLY good. But the funky smell that permeates this location makes this a to-go option only, and turns my stomach to the point I can't even think about food when in there. read more

This place was very good and tasty, I ordered the jetty punch I love the cold feeling in my mouth when I slurp on the straw. The flavor is not bland, very flavorful. The jetty punch was pretty much a strawberry and banana smoothie. I haven't had any bathroom accidents yet. Bananas sometimes get me to the bathroom. This place satisfied my expectations. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

What.in.blazes. is wrong with the management and frankly the admin of this company. I came in in w my whole family, ordered 3 smoothies - ALL of them just tasted like blended ice cubes! I get 1 foot out the door and come back in and they finally remake one of them (after they tell me they 'can't' give me my money back, after attitude and smirking from several employees). The re-made smoothie tasted just like it was only ice, too! For real, people?? Wth is wrong w you snotty children? I have my 2 sons there, ages 9 and 11.. one w special needs - I don't need this crap!! I basically just stood there, insisting they do something.. they told me it was bc there was just a 'little bit of fruit in it' and 'little pieces of fruit . Uhm, no dumbasses, smoothies are made up entirely of fruit! I was calm, had to stand there, while they stared at me.. I asked to speak w the mgr, the short little asian girl snidely smiles and tells me the mgr isn't there. Finally the tall blonde girls refunds our money.. offered it.. (Gee, I thought you weren't able to refund anyone) after plenty of smirks and uncomfortable glances coming from the little window where the 2 girls were supposedly 'making smoothies.' I go back in a couple days later to speak a a mgr and there is no mgr. The girl had absolutely no clue when a mgr would be around and said he is supposed to open Mon- Fri, and that he basically just stops by whenever he wants (my words but it was implied). Apparently, many of these employees, including the manager at this location really don't care much about keeping their jobs. When you have a job, you show up and you just do your da*n job! How these nasty little girls are basically blending ice cubes and trying to pass them off as smoothies- even to children, I'll never know.. but I promise you they aren't long for their jobs. *Edit: This is to one 'T. Smoothie' who requested that I go to there website and provide more details about what happened. 1)If you're short for details or unclear about what I posted above, well then you need to find a hobby. 2) I already requested to speak with a manager the day this happened, came BACK and requested to speak with a manager AGAIN, to no avail. Then I came here to Yelp and posted a review. It's all you now, chum. And 3) The fact that you can't simply (after coming here to read these reviews....which is likely part of your job), simply copy and paste to forward this on to the powers that be, well, this would no surprise and would be in keeping with the horrible sense of work ethic I've already had my fill of. So good luck, Tropical Smoothie Cafe. I don't rightly know, frankly, how you are going to stay in business. read more

One day I had the Cuban sandwich it was pretty good and Fairly authentic. The Smoothies are very good, even though my favorite smoothies have a frozen yogurt base, in which they don't have. read more

Just terrible all around. Food came out messy and not wrapped properly. Also, store wasn't clean with trash overflowing. It took 30 minutes to get a smoothie and that was after reminding staff of my order. Management, please ensure the youth you employ are trained adequately to run the shop or have someone on site that can. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

What can i say, as a California native i love a good smoothie and Tropical Smoothie Cafe has good, large smoothies. A variety too. Loved everything i tried so far. Most locations are the same. They take your order. Take your name and call you when it's ready. I wish i could rate extra stars for the expressions on their faces trying to pronounce my unusual name. read more

I am sad that I have to give such a poor review, as I work in the plaza area and would love to treat myself to a breakfast smoothie on days I work. I am writing about their service, more so than their quality (my Avocolada was really good!). Last week I ordered online through their app for pick-up; wasn't ready when I got there, said it never came through. I told them I really couldn't wait; a very nice young woman with blonde hair was great and ran to the blender and said, give me 30 seconds I will have it for you! And she delivered! Great! I have also used this service in Dunn Loring and Falls Church locations, no problem. I will also point out, if you use their app you pay full price, not the advertised "Happy Hour" prices from 7-9am, which is irritating. However, I did the same thing again today; I even ordered to have it ready ASAP (usually within 5 min) 30 min early so I would not run into that issue again. I even attempted calling 2x (no answer) on their phone to make sure they got the order this time, since they had issues with their system (it happens, I get it). I arrive, once again nothing there. Different group of workers, not at all accommodating, just kept saying, well, it never came through. Okaaaay...they seemed irritated. I asked them about the phone and had no response. They are the reason I will stick with other locations. So I left, empty handed and hungry, as I had to be into work in less than 5 minutes. Ended up having breakfast at Starbucks in Target. read more

First thing I want to say here is that I have been to this location many, many times so I used to consider myself a regular since I worked basically next to the place. First, I'm not sure if the management has changed recently or anything because I haven't been in a long time, but the last time I went in there about a year ago I got some really crappy service. The guy at the register didn't really seem to care about anything. He kept mumbling and kept getting the order wrong. I do agree that the food and smoothies are not as good as other Tropical Smoothies, but what do you expect? My real beef with this place is a legitimate issue that I hope they have addressed: there were two instances I went in and the bum teenager dude that was working there was fooling around in the back room with the other female employee. He didn't really seem to care that I was there (this is the same guy from earlier). On top of that, they were playing really raunchy, explicit rap music very loudly on the speakers. I'm talking about N-words, motherf---ers, and really disgusting descriptions of sexual acts and body fluids. That is absolutely unacceptable. Kids go there with there parents. Decent people anywhere would find that disturbing. I really hope the management took care of that problem. Who cares if there is only one person there? This is a business. I will never return to this location or recommend it. Try Jamba Juice if you can find one. read more

I recently went with my teenage son for the $1.00 smoothie promotion. I ordered my lunch and a smoothie and used the $1.00 promotion. My son went next to get just a smoothie with his own app and they would not give him the promotion but rather said it was only $1.00 off. When I spoke with the manager he told me that it must be used when ordering online even though the fine print clearly states you can use the app in store as well. Then the manager said we could order another online and use the promotion. That is a load of crap and seems like a scam to me. read more

Ordered the King Caesar wrap and ate inside the restaurant. The service was fast and the wrap was decent, lacking on the ceasar dressing side. The wrap was toasted just right and the chicken was tender and well grilled. The loud carribean music was very annoying. read more

The service here is AMAZZZZING. I just came in today for my free Sunshine Smoothie for National Flip Flop Day, but arrived 5 minutes after they were supposed to stop giving them out. LUCKILY, the workers there still gave me my freebie!! I am so grateful for their flexibility, it made my day. On top of that, they gave it happily and with huge, sunny smiles read more

I ordered via typing out on my phone. The cashier read my order for like a second and immediately started rummaging through the pickup orders. I clarified that I was ordering, which went well so far. There were already lot of people waiting for their order so I stood in the back. I heard my name being called, but was uncertain. I got closer and the person who called my name immediately turned around and walked back into the kitchen. I stood there, waiting to speak to someone to verify if they did call my name. There were no order number, writing or receipt attached to the order. As I awaited, the other women picked up her smoothie and grabbed the bag I was waiting on. Ok, not my order. Lobby started to become empty. Newer people were coming in, ordered, and left. I still haven't received my order. Then the same women who picked up the same bag returned and gave back the sandwich, which I assume could've been my order. I finally signaled one of the employee and had to self-identify Deaf couple of time. He stated the long wait time was due to folding and wrapping? (I was already waiting 30 minutes) However I was more concerned whether if they re-packaged the sandwich from the other order or made the new sandwich. I am disappointed by the lack of accessibility. They already have pick-up orders with receipt attached so it could very well be easily implemented with in-person order as have many other fast food places similarly have done Edit: this was my second visit. During my first visit, i was able to flag down one of employee to verify the name for the order in almost timely manner read more

This is all you get when you order a 1/2 Chix salad sandwich. No Chix on the sides, just bread. Guess I'm only eating the middle?? Is there a reason why they are so cheap? I'll go to Potbelly instead, their salad is end to end. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

I order regularly through grub hub and sometimes go in and pick up my orders. Now 5 times in a row they have failed to complete a simple "sauce on the side" request and have failed to fix the situation each time it has happened. I even went so far as to call in after placing my order to request sauce on the side and still didn't receive any. One time they didn't even put it on the sandwich itself; let alone the extra on the side. It's really disappointing considering how much I like the food. After being told today that they refuse to fix the problem; I will not be coming back. Please do not put your business on a delivery service if you are unprepared to fulfill the necessary obligations to your patrons. read more

this place is awful.... it's all young kids working who don't know how to do their jobs. Every time I've gone there or ordered from an app something is missing or messed up and when I call they never fix it or even say sorry really. Very frustrating and the smoothies are always gross! read more

dont order from here. they refuse to deliver food despite offering those services and then refuse to refund peoples money after they dont bring them their full order so they can scam customers out of more money. this is happening all over the country. either stop offering food deliver services, do proper refunds for your customers, or actually do your jobs and deliver customers full orders. this is a corporate scam meant to pray on customers who do not have means to leave their houses at that time. read more