dont order from here. they refuse to deliver food despite offering those services and then refuse to refund peoples money after they dont bring them their full order so they can scam customers out of more money. this is happening all over the country. either stop offering food deliver services, do proper refunds for your customers, or actually do your jobs and deliver customers full orders. this is a corporate scam meant to pray on customers who do not have means to leave their houses at that time. read more

I've been going to this tropical smoothie regularly for almost a year now. I see the same people working and they don't seem personal. Today top it off, since the Tropical smoothie chain is doing the 1/2 breakfast happy hour ending at 10AM. I called ahead and placed my order, I arrived there and stood in line, there was a few customers in front of me and the register guy 'Joe' saw me come in. I figured since I was in the door by then and they saw me, I was good to go. I got rung up at 10:02AM and they charged me full price. I asked him about it and he said I was late...2mins? He knew there was some people in front of me and I had to wait to get rung up, if it was 10 or 15min I would understand, I told him I was a regular there and he said didn't care, he was actually being rude about it. read more

Tropical Smoothie Cafe - Bad customer service - Juice Bars & Smoothies Near Me - Manassas, Virginia

Agree with the reviewers who said this is one of the worst Tropical Smoothie locations. We waited about 12 minutes for 2 overpriced smoothies and then after I got back in the car and was on my way home, I realized that they gave me the wrong smoothie. Several people were complaining about how long their orders were taking while I was sitting and waiting. A bunch of unfriendly and inefficient teenagers work here. read more

Love this place! I figured out the trick is to order a flat bread and "add on" a smoothie. Total is less than $9! I like the cali chicken flatbread, comes with avocado, my favorite. There is a sauce on this flatbread that is just incredible! I tried a few different smoothies during my visits, the tropical C and green machine something like that, both were fantastic. The employees are very friendly and your food and smoothie comes out quickly! If you are looking for a fresh food option in a sea of fast food try this place out. read more

Wow - What a disappointment. We arrived around 2pm on a Sunday to a crowd (usually crowds equal great restaurants...but not in this case). The menu is on a board but without any descriptions. After we got our incorrect order (which I'll get to)...we were told that the descriptions are on a menu laid out on the counter. Kinda hard to stand there and decide when you have a line of people behind you...... My Mom has dietary restrictions due to her health - she ordered a loaded Spinach Salad (which was on the board displayed)....and were told in a fairly snotty way that they don't have the ingredients to make that anymore (well, then cover it up or update your menu board!)....Hastily, my Mom ordered the Hummus Veggie Wrap...I ordered the Jerk Chicken Wrap...My son had something that my Mom ordered for him (which turned out to be the best tasting item) ...and my Dad had a turkey sandwich. My Mom chose an orange and the rest of us chose Sun Chips. The menu showed multiple Sun Chip options but we were just given Original Sun Chips without choice. We also ordered 3 smoothies. After quite a wait, the smoothies finally come out --- two of them. We had to wait at least 5 more minutes for the third smoothie and it was wrong (instead of making 3 different smoothies, he made 2 of one of the flavors). Our food came out a few minutes after our smoothies and it came out in parts -- My Dad & son's order came out on trays....My Mom's orange came out....and then my Mom & my wraps came out in a bag (together & unmarked & uncut) in the same bag (they stated that they were out of trays). We couldn't figure out whose wrap was whose...so I had to unroll one....unroll the other...Quick frankly, they looked exactly the same --- I've NEVER seen any type of hummus veggie wrap with southwestern corn & beans and rice.....It looked just like the Jerk Chicken wrap --- These two wraps should be VERY different, in my opinion...yet we couldn't even figure out where the hummus or the chicken was! My Mom was quite upset because now we were dealing with numerous errors. At first, the staff was actually defensive. JUST MAKE IT RIGHT -- don't give excuses. Once the staff member that was assembling the sandwiches agreed to remake both of our's again....it got better...but my Mom STILL could not find any hummus on her HUMMUS veggie wrap. Another thing that was off putting was the girl on the register getting involved in the situation. It really wasn't her place and she obviously was not a manager of any kind. The smoothies were good. The restaurant emptied while we were still there. Tables were cleared of any remaining trash (napkins, straw wrappers) but I did not see any staff members actually cleaning the tables. Yuck. I've heard that the Tropical Smoothie location in Gainesville is better. Next time we attempt to go here again, we will avoid this location, for sure. read more

My wife made me come here Sunday after I made her trek to the top of Bull Run Mountain. I dislike that they only have one size of smoothie. I am not a smoothie drinker but I would have gotten one if I did not have to get the jumbo size. Even for the the 24 oz size, I think $5 is a little too much. There were about five people in line in front of us so I must be in the minority. The fact that there were five people in front of us brings me to my next dislike. It took nearly 10 minutes for my wife to get her smoothie.Very slow service. This store did not change my mind at all about not being a smoothie person. read more

Really crappy compared to the one in gainesville... Gone here 5-6 times in the past year and order always comes out messed up , incorrect or ridiculously slow even if they arent busy. Facilities ran by a bunch of kids...Guess its unfair to be expecting much read more

Very bland watered down smoothies. Stopped coming here a while back and I just make my own at home where I know they will be better! It's typically slow here... About a 10 minute wait to get JUST A SMOOTHIE! Bad staff!! read more

I usually like coming here a lot but recently the quality of the food is very very disappointing, to the extent I even made a yelp account just to make a review, I literally get the same flatbread and every time the chicken is WAY to tough and the smoothies are just plain water. It's sad cause I actually like coming here but now it's just making me upset. Like I spent a good amount of money for terrible food quality. So sad read more

Great smoothies. Fake chicken for us veggie lovers too in any of their sandwiches. Get Splenda in your smoothie to save on calories.

i had a terrible experience here. i ordered a smoothie and dropped it before i even could put a straw in the drink. the employee didn't even offer another free one. i didn't even get to taste the smoothie and i still had to pay for 2. read more

Please update your prices on the actual menu. I got a smoothie that on the menu says it would cost 5.29 but ended up being 6.45. I don't think taxes will be a whole dollar. read more

I'm currently sitting here waiting for my smoothies to be made. As soon as I approached the counter, I could hear the employees talking about doing drugs. As a former employee at this location, we would not have been able to wear our hats backwards and without a name tag. This location is going to shame! read more

I truly love this place. Decently priced. Smoothies are huge and filling. Very tasty. You'd think at a smoothie place that the hot food wouldn't be that good but I had some beef and noodles and they were real good! A very rich taste when I wasn't expecting much. When I'm in this part of town I always want to stop here for a smoothie...even on a full stomach. I will totally put that smoothie in the freezer when I get home. read more

Decent smoothies although additional size selections would be welcome. Total system fail on their process. It shouldn't take 25 minutes to get a smoothie. read more

Yum! Love the smoothies and all of the food! My favorite is the Thai chicken wrap and Bahama Mama with no strawberry! I love the bowls too!

I was stuck putting together a meal for my daughter's athletic team and had very specific instructions on the parameters of the food I was able to serve. Healthy options was what the coach wanted for her athletes. Instead of doing the same deli sandwich from another sandwich shop or chicken meal from a fast-food place, I remembered to use Tropical Smoothie (always made fresh and it's a healthy option). THE COACH AND GIRLS WERE RAVING!!! The sandwiches were a HUGE hit! I got a variety, with the recommendation of the manager and immediately received a school discount because I was serving it to support my high school's athletic team! (Who knew!) They were beautifully crafted and displayed with a huge amount of meat, veggies, etc.! I wish I took a picture to show, but the girls dug in so quickly that I couldn't. The staff at the store had my order ready at my specific time of pick up and even color-coordinated the sandwiches with toothpicks and a "Sandwich Key" that explained which sandwich was which, based on the toothpick colors! How helpful and thoughtful! I HIGHLY recommend this store for ALL of your catering/food needs. I was floored at the prompt service, the highly designed and catered platter that I received, the immediate attention to supporting our schools, and how quick and easy the ordering process was. If you are looking for catering help, Tropical Smoothie is the way to go!!! read more

I come here for the fish tacos. There always prepared fresh and taste great. I didn't have issues with the wait and there always busy at lunch time. No real reason not to give 5 stars, it just didn't provide a 5 star feeling. But have no problem coming here and you shouldn't avoid it. read more

Stopped in today for a smoothie for the first time and loved it. Fast service and great tasting smoothies. Prices are great for how big the smoothies are. Next time will definitely have to try the food. read more

I will never go to this place again. Bunch of high schoolers work there and don't care for customers. Bad service and the place was dirty.

I am a regular customer at this location and while I love tropical smoothie because the food and smoothies are great, the service is seriously lacking. I seem to always see the employees stand in the back either chatting with each other or fiddling on their phone. Despite enjoying the food and smoothies I always find my self on the lookout for anther smoothie bar to try out. read more

We were really dissatisfied with the quality of the smoothie this evening. We purchased two mango smoothies and they both were very sour. We had a bad feeling when we arrived 830 pm. It seemed as if the employees were more interested in leaving (9pm close), than doing a proper job. Very disappointing. read more

This is literally the worst Tropical Smoothie I've ever been to. Smoothies are watery EVERY time. Staff barely comes to the counter or they just chat with each other while you're waiting. If you order online the smoothies aren't kept refrigerated so they're melted before you even get there. Once I gave the cashier a gift card and then a dollar to cover the difference and the cashier puts in my dollar and hands me back my gift card with .48. Makes no sense at all. Horrible customer service at this place! read more

I love the smoothies. I like the vibe, Caribbean music is usually playing. The food is good. I like the sandwiches and salads that i've ordered. I only wish the gave you a little more chicken salad. The servers are efficient and knowledgeable. Good lunch place. read more

HANDS DOWN THE BEST LOCATION!!! I am a regular and have never had a bad experience as described below. I love the owners and the workers here have always been kind and respectful! The smoothie ALWAYS fills me up- well worth my money!! But I can't resist the food- fabulous food!! 5 stars- I'll come back no doubt. Waits are longer than fast food of course (considering it's a cafe not fast food); however I have never been disappointed! Keep it up Bristow TS!!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

This store in Bristol/Manassas is consistently slow. Ordering from the app is supposed to be quick but every time , I end up waiting. It is as if they wait till the person comes in to start the order. This is the only T. S. that is like this and I go to a lot of different T. S. stores. Other stores treat app orders with priority. This store needs to start treating app order which are pre-paid with more priority, and not make the customer wait! read more

I'm a big fan of Tropical Smoothie Café. I was disappointed yesterday when my Hummus Veggie Bowl had neither the hummus nor the guacamole it is made with. The oversight could not be corrected, as I'd already left the store to travel back to work. I'll be sure to check my order the next time! Otherwise, the food is always good. Wish more menu items were gluten free. read more

First time tried Tropical Smoothie Cafe in Sowder Village, Manassas Va. I ordered a cranberry truffle. The kids took their time making the drink while chatting with each other. The smoothie was bland. Couldn't even taste the cranberry, nor the strawberry, nor the white chocolate. It was not sweet. It was a bland fruit punch type slurrpee left alone for hours. For $5.29 (before taxes)--I expected a spectacular smoothie. I suggest you hire older employees who value customers' supporting the business. read more

The new management needs to crack down on the employees if they want to keep their regular customers. This incident has happened to me before, but never so blatantly. I ordered 2 sandwiches and 2 smoothies. The sandwiches came out in under 5 minutes, which was great. I then proceeded to wait an additional 20 minutes for the smoothies to be made, while I watched 5 (count them, FIVE) employees behind the front counter fool around, flirt, and ignore waiting customers. Only one was making smoothies and she moved at a snail's pace. Surely there is more than one employee who can push a button on a blender? I'll be heading to Smoothie King in the future. read more

I've been a "regular" at this restaurant, as observed by my "Supercharged" status, but my last experience on August 31, 2019 was the last straw and I haven't returned since. The smoothies at this location have always been on the icee side, meaning there is more ice than fruit or juice, causing the smoothie to leave a significant amount of undrinkable residual. On my last visit it was so bad that I asked the team to reblend my smoothie after having been in the restaurant for ~30 minutes (it didn't melt after that long). Even after reblending, only about half of what was remaining was drinkable. I completed the survey at the bottom of the receipt that day to inform the team of my concern. Unfortunately, this wasn't the first time this happened at this location, but it was the worst time. More recently (October 2019) a new Tropical Smoothie location opened off Liberia and the smoothies there are great - nice and creamy, the way they should be. I hope this location can improve their smoothies and step up their service because the location is convenient, but not at the expense of a poor quality product. read more

I love Tropical Smoothie Café, but this location is very poorly managed. The last few times I have been there, it takes me no less than 20 minutes to get my smoothie. The smoothies are good, I don't have a problem with that, but the times I have been haven't even been peak lunch/dinner hours. So if you have the extra time to kill, knock yourself out! read more

We were investigating the area and found the Super Target when my husband noticed the smoothie place. In my head, I thought, Really? A smoothie place? Doesn't anyone remember what happened to TCBY? Every store I know of ,closed. But since I never really had a smoothie that didn't contain a massive amount of alcohol, I decided to go in. Immediately I liked the atmosphere. It has that Tropical feeling that I really learned to appreciate in the winter months. That's not what kept us coming back. The smoothies are incredible and now I can't go a week without having one. I never thought that Green Tea in a smoothie would be appealing until I tried it. My kids, who hate fruit, are actually starting to experiment. It's hard to try new flavors when the usual flavors are so addicting. The people here have always been nice and accommodating. They also have an interesting menu with lighter, less greasy food, but we get it fast. It can be pricey, so we don't eat there all the time, but the 15 we spend on the smoothies is such a indulgence. I think everyone should try! I've tried to reproduce the flavors at home and while I've come close, there's just something special about Tropical Smoothie Cafe! read more

Twenty-three minutes to get a smoothie isn't a realistic turnaround time from order to delivery. This despite the fact there appear to be a half dozen or more young adults presenting themselves as employees running around behind the counter. However, these alleged employees seem to be focused on their visiting friends who are pretending to be customers while taking selfies of making smoothies for paying customers. A total and complete lack of management make this business worth skipping. Do not go here; it's simply frustration for a fee. Two-stars because the food was quite tasty. read more

I recent started eating here everyday, and this location has the most consistent smoothies compared to all other locations. Everything, including wraps and sandwiches, is so fresh and delicious! The staff is extremely friendly and polite. I always go at peak lunch hours so the service can be a little slow, but it this is completely understandable and always worth the wait! read more

I received terrible customer service from the cashier. I went during lunch time (break time) and the cashier was so rude upfront. She was even rude the the customers that came in about 2 min after I did, and it was a father with his young child (age about 4-5 years old). The lady the served the food for my coworkers "To-Go" bag, dropped the bag on the floor and just handed it to my coworker as if she didn't just drop it and the sandwich came apart inside the bag. This lady didn't even say sorry! We get back to our office to eat our food and the chicken in my sandwich tasted weird and my lettuce looked old. The flat bread also tasted as if the towel rag that they used to clean the machine had been wiped on the flat bread too! I'm not an easy person to upset when going out to eat or to get easily bothered by petty things but today's experience at Tropical Smoothie bothered me completely!!! This is unacceptable. Whoever does the hiring should go over their policies for customer service as well as a policy when food is dropped and how to handle it with the customer. Also the handling for the food and protocol when cleaning the kitchen! read more

My boyfriend and I came into your bristow town center store with high expectations. We've never had a bad experience in any of the TSC locations, until today. One of your employees was super nice and polite. She took our order and name, then we had a seat to wait. Unfortunately, we had to wait almost 15 minutes for two smoothies. I totally understand the stress level of making food for a dozens people on a hot day, so we didn't mind. After waiting for a few minutes longer, I walked to the counter only to be glared at by a fellow employee. I asked if they were making ours or we were in line, but non of them seemed to know what our order was. We were ok with waiting, but that one employee handled the situation the wrong way. We didn't get an apology, in fact we didn't get anything but a few more minutes to wait until our smoothie were finally made. While waiting, another customer had a question about his smoothie. Of course instead of apologizing and answering respectfully, she practically yelled at him and told him he was wrong. Anyways... our smoothies were great. I think the people who made them, but Im very disappointed in the one woman who made everyone in the lobby uncomfortable and upset. Maybe next time:( read more

This is my 3rd visit and for some reason, they always forget to put my kale coleslaw in. I caught it the first 2 times, but I forgot to check today and it was missing, again! Very frustrating to say the least. read more

well I'm currently standing in line behind 4 other costumers. the gentleman at the register is very antsy and not in uniform. he looks as if he is ready to leave. sunglasses upside down on his head and a hat that is not representing Tropical Smoothie. As he tries to rush costumers for their order he is actually causing mess ups along the way. I have already seen a costumer come up saying their meal was cold. I will not be returning here read more