Clean, busy store with helpful, swift staff. Fruit and was fresh! Acai bos were generous. Best yet! Of the TSC's read more

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This is ridiculous. absolutely diabolical. me and my three gals have been in this establishment for 45 minutes and have gotten one smoothie out of 3 and no food at all!!! i am fuming. i feel like the guy form inside out. NOT TO MENTION, one of the workers told me and my gals that he fell off a broken chair, yet that chair is still in use. i am not impressed tropical. read more

The food is disgusting and moldy tastes dry and like its been sitting for days. the staff is rude and its just a toxic environment. i do not recommend at all. please dont waste money and time. read more

I won a free combo meal during the last Free Smoothie event and went to make good on it. The place is clean, but a little confusing to know where to go to order and pickup food. The good thing is everybody is helpful. I've had their smoothies multiple times and I've enjoyed them all. I don't have a favorite because they're all good. The combo included a smoothie and a food item. The staff was very nice and had no problem adjusting my order to what I wanted as opposed to what was listed. I was happy they serve breakfast all day. I ordered a Sunrise Sunset Smoothie, and it was huge! I thought I'd get a small one, but surprisingly got the biggest one. I ordered the Cali Breakfast Flatbread and it was delicious! I should really get their food more often. I think I will. You should too! (Forgot my camera again! Doy!) read more

more like zero stars. I ordered a cheese dilla and they put chicken in it. I went back to speak to the manager and he basically said it's not his problem and refused to make it right. awful customer service. I will never go back. I'm always for supporting small business but this was ridiculous. The absolute worst!!!! read more

I ordered the green detox drink it was so good I could have had 2 of them. Next time I will I really needed it since I was feeling under the weather & it helped!!! read more

Never have a bad experience here. I only order out but the smoothies are always great. Service is always good and staff is always friendly. Ambiance is fine can't complain. read more

First I want to start by saying there is parking right beside this store. Second, I have to say, I love the music. Love the neighborhood they're in. I LOVE the service. I'm always treated very kindly, and if they can they will make sure you're taken care of and they have been generous in the past as well. The smoothies are pretty good, and nutritious. You also have food such as, wraps and sandwhiches which I have tried and they are okay. read more

Came by with my boyfriend for a refreshing smoothie amidst this 90 degree weather! I've never had Tropical Smoothie before, but I was easily convinced by what he described as a "realllly good smoothie". He ordered a sunrise sunset, & I got the blimey limey. The ordering process was seamless, and within minutes, we had our drinks. The sunrise sunset is definitely mango heavy, but was really tasty. The blimey limey's limeade really does come through, and was more refreshing. Definitely will be back! read more

tropical smoothie staff in merrick sure loves to close early. we love that atmosphere?

I come in to pick up a delivery order on ubereats and the employees refused to make the order. I never seen anything like this. I had the order on the app and they said no. I hesitated to accept it because there's always problems at this location. Young girls who are so slow at their job, and everyone is completely incompetent. Won't be accepting any orders from here again read more

Had to repeat my order 20 times and still got it wrong and waited over 20 minutes for 2 drinks And kept asking what's in the smoothie when it was on the ticket The smoothie are very water Trash was everywhere read more

I been coming here for years. Never had an issue until this year. To slow, not making the smoothies like they use to. The food been off as well. After today am not coming back. It sucks it was closer to my home. read more

Have seen lots of mixed reviews here, re: management, etc., however I have nothing but good experiences. Granted, I only order smoothies, but I peak at the wrap making station and the food comes out pretty much as it looks on the website pictures. I even downloaded the mobile app which offers all the modern digital experiences one would expect (payment, pickup, loyalty, menu and nutritional info, etc.). Great chain right in my backyard. Updating my review.... I brought myself a vitamix and no longer go here. The app double charged me. I made a claim with the app and the store itself, but the extra $11 is still deducted from my check card. read more

This place is so bad. I ordered a jetty punch (strawberry banana) with Splenda, Vitamin C, and spinach/kale. As you can see, there is no spinach or kale, and it's overwhelmingly sugary so I know it isn't Splenda. I was of course, charged for all 3 modifications. A complete joke. I should have never given them another chance. Totally incompetent. How hard is it to read? read more

Tropical Smoothie Cafe - Smoothie - Juice Bars & Smoothies Near Me - Merrick, New York

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I highly recommend bowl with Greek yogurt with sugar just because I do enjoy things that have no sugar better. I also liked strawberries in there. read more

Love this place. Too bad the animals who are customers here treat the staff like shit. Its lunchtime. Its busy. Yet you wanna make up your own damn smoothie? Gtfoh. And add every teenage young girl acting like assholes. However the smoothies are banging read more

2nd time ordering from this location, and both times disappointed, Service is horrible, never coming to this location again

Visit the tropical smoothie on Merrick NY. The staff were friendly, energetic and knowledgeable. Their restrooms were clean

Waited 1 FULL hour to receive my order. Sat there the entire time and watched the workers joking around and playing instead of making the food. It was a rush, but they did not care and acted like the store was empty. One woman with a nose ring at the cash register complained about all the customers constantly and shouted across the store about how excited she was to leave at 3pm. Never coming back. read more

Horrible service. Waited for my drink for 45 minutes and it was sitting in a fridge the whole time. Rude staff. Horrible

Worst location there is. Place wreaks (hope an inspector comes in) people here were EXTREMELY ghetto... a customer came in and literally started hitting on the barista going back and forth flirting. I was literally in there for 35 mins for THREE smoothies. Better off at the hicksville location, never returning here again. To top it off, I wouldn't have fed that smoothie to a racoon. read more

I'm a fan, lots of flavors, always consistent. Tried a watermelon Mojito flavor this summer, loved it, might like it with a splash of rum haha. Had a matcha flavor in Florida and that's my fave, not sure if they had it here in NY. Remember to request no sugar in the smoothies if that's your preference, doesn't affect the taste at all. I tend to visit another smoothie place more often due to proximity, but I prefer Tropical overall. read more

if you're hungry, DO NOT COME TO THIS LOCATION. The workers here were visibly annoyed when i came in to order and when more people came in, one of them yelled out loud "bro can people stop f**king coming in" this same worker was on his phone instead of making food. they are slow and incompetent. do not come here read more

I came to Tropical Smoothie Cafe to try out their food specials and I got very sick from it. Additionally, when I brought the issue to the attention of the management of the Merrick location, I had the worst possible customer service experience. Here is the full story: Arriving at the store on a hot day, I was dismayed to smell the odor of garbage permeating throughout the store as the employees had the back door open and the dumpster was right by the door outside. Everybody working in the store was sweating and several were not properly wearing face coverings for prevention of COVID transmission. I did not make an issue out of this as it was a hot day and obviously the air conditioning was not working. I ordered a shrimp quesadilla and started eating it on my drive home. I had only 2 bites and noticed an odd taste to the shrimp. I opened the quesadilla to inspect and frankly, the shrimp were RANCID. They were not in the early stages of spoiling, they were WAY past that. I then called the store to let them know that the entire batch of shrimp should be thrown away to prevent customers from getting sick, and a supervisor on site told me she would call me back. By the time she called me, I was experiencing severe stomach cramps and had vomited once already. She told me that the shrimp looked fine to her, and that they were not expired. When I explained to her that prior to becoming a doctor, I had worked for 8 years in the food service industry in various positions, and was also certified in infection control, I was again told that the shrimp were "fine." I then requested to speak with the manager and the lady I was connected to also did not care that I had some level of experience in the industry, nor did she take my complaint seriously. I was again told that there was nothing wrong with the shrimp. She offered to refund my purchase and give me a free drink. What I asked for was to have the owner or lead manager of the store call me to discuss this HEALTH HAZARD because the employees at the site that day are obviously unqualified to deal with food quality related public health issues, and should be re-trained. I left my phone number 2 weeks ago and have not heard from the store since then. I was unable to go to work at the hospital the following day after this incident because of the degree of food poisoning I was experiencing. After all the effort I went through to get through to the store about this safety issue, I would expect at a minimum some level of recognition and honesty from the store, which would have quickly rectified my concern. Instead, I feel obligated to report this place to the NY state health department and let anybody I can reach online know about their negligence. read more

Tropical Smoothie Cafe - Receipt - Juice Bars & Smoothies Near Me - Merrick, New York

Definitely do NOT trust the low ratings that this place has. As someone who relies heavily on ratings to decide where to go, I also look at the reason an establishment has bad reviews. Most of the negative reviews about this place have to do with sensitive customers who want to complain just to complain. Personally, I was very happy with my experience here. I ordered the super green chicken salad and the Blimey Limey smoothie. The prices were reasonable and service was quick. Located down the block from a yoga studio I go to, this place is convenient and provides me a healthy post workout snack. I will be back! read more

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For COVID I give them a 2: when you order via Uber eats or any other app, the portions are much smaller. They are aware of the delivery charges etc that the consumer must pay, so why not control the portions of the wraps/sandwiches to reflect regular times. I've never gotten a small wrap from a tropical smoothie location before so this was an eye opener. Hopefully when you're at the location, they won't prepare such a small item and will actually give your money's worth. read more

Tropical Smoothie Cafe - Southwest Wrap Bahama Mama Smoothie - Juice Bars & Smoothies Near Me - Merrick, New York

Love coming to this location. Get the detox island green! And the employees are great!

As usual Tropical cafe is great little place to go to get a great smoothie and be full for the day. This was my first time going to this location. I was greeted properly. Ordered the avocado smoothie for myself and my husband got the get up and goji. This was his first time coming to Tropical smoothie he loved it. Prices was right. Smoothies half off. read more

Tropical Smoothie Cafe - Front entrance - Juice Bars & Smoothies Near Me - Merrick, New York

We arrived at 10:50pm and the lights were already off and the doors were locked. We walked up to the door and was turned away with 10 min to spare. Because we knew we were cutting it close to closing time we called 5 times at 10:40 to order ahead but no one answered. Poor poor service. read more

Came here for the half price smoothies before 10 am and luckily they do this deal even on weekends! I got the chia seed peanut butter smoothie and it was delish. Definitely will be back. Gave it 4 stars because wait took 15-20 minutes to get 4 smoothies read more

I am not trying to mean but this is worst tropical I have ever went to. They forgot to make my wrap and I have been waiting for 30 mins just to get it and I am so hungry. read more

Ran out of bananas & was unable to fulfill the side order request for two veggie hummus wraps - but somehow magically charged me for the extra banana request for my peanut butter cup smoothie. From the moment the order was placed - I knew something was up as the cashier glanced to the side looking for bananas. Why not simply say - we ran out - versus charging me additionally for extra banana for the smoothie? Really bad business practices. read more

Here at 12:30 on a Sunday and the poor women behind the counter is the only one taking orders and making all the food and drinks. It's taking forever and she is doing her best but it's absolutely insane she is the only one here during the day to do all of the work and make everyone wait. read more

I just tried this place on Saturday morning on a whim & I'm glad I did! I highly recommend the Island Green Smoothie and the All American Wrap, which really hit the spot without being too heavy. The place is cute and clean and the staff is pleasant, particularly Lauren, she took care of me and helped me choose from all the tempting options. The prices are also reasonable, so I'll definitely be back whenever I'm in the area. read more

How can your sign say open 20 minutes prior and you lock the door? That makes no sense. Bad management. This is terrible business. I will not be coming back here again read more

Ordered 1 smoothie on app for pick up. Took me 15 minutes to drive there. The smoothie was not ready when I arrived which is no big deal except for the fact that only 1 employee was making smoothies and working the cash register while 3 others stood around talking. There were approximately 7 customers on line waiting to order and another 3 customers in addition to me waiting for on line orders. After another 20 minutes, my order was placed on shelf. We all had to go to the shelf and read the label to see whose name was on the cup. Employee did not care to call out customer name. Smoothie was way too watery. The store was filthy. Floor was definitely not swept today and tables were not wiped down. DO YOURSELF A FAVOR AND DRIVE TO LEVITTOWN LOCATION. Like day and night!! I will never go back to Merrick location ever again. Horrible experience. Horrible atmosphere. Horrible customer service. read more

I just left the Cafe after waiting 20 mins to order. They had 5 people working but everyone ignored the people lined up at the register. I watched them ignore all the calls they were getting as well. I understand it is lunch hour and they are busy but how are you going to straight up ignore the customers waiting to order. Everyone on line left as did I. The smoothies here are good but their service is horrible. They need to get someone to man the register no matter how busy. It is just rude service to ignore the people obviously waiting to order. read more

I think the smoothies we got were delicious. The sign outside wasn't lit which was a little uninviting but I don't know why this store has such low ratings. read more

This place has the WORST customer service. Ordered 3 smoothies through UBer eats. Only one was delivered. When I called to ask what happened they blamed it on the UBEr driver and said they don't deliver. My daughter begged me to go get it so we went to pick it up, the place is dirty and smelly. I asked them for a credit for the delivery charge they refused and said it wasn't their problem. And they have a sign in Their door that claims to deliver???What a sad example of customer retention-sadly the smoothies were not that good anyway. This place will not be getting any more of my business. I wish I had read the other reviews to see how bad they are in so many areas of cleanliness, poor quality and even worse customer service. Skip this dump and give your business to a business cares about their product and their customers. **I am amazed that corporate contacted me to offer a sincere apology and great customer care that was lacking at The Merrick location. I will give another location a try with a gift card offered to me. Nice to see businesses do care about their customers! read more