The only reason I put one star is because our smoothies came out good. Went to patchogue location on 4/15/19. Ordered four smoothies with one person ahead of me. Waited 25!!!! Minutes before getting the smoothies. There was three workers in the back so this shouldn't have been the case. Person before me also complained about waiting 20 minutes for two smoothies- actually asked for a refund because he couldn't wait any longer. I love tropical smoothie but will never go to this location again. Felt bad for the one man who was doing his job while the ladies listened to their air pods and chatted. read more

Waited 30 minutes for one smoothie while I watched 6 people who ordered after me get theirs first. Do not come here

I order from here a lot. I love tropical smoothie and so do my two small children. I do want to mention an incident that happened to me this morning. I bought two smoothies one to drink in my drive to work and one to drink around my break time. Well the second smoothie ended up having pieces of some sort of foil/aluminum wrapper I almost choked on it but hacked it back up by spitting the drink out of my mouth. I feel like things like this should not happen. God forbid it was one of my children's smoothies that had these pieces in it they would have choked and not have been able to get it out of their throat. I understand mistakes happen but I reallllly hope tropical smoothie patchogue or someone higher up sees this and takes this serious and ensures things like this do not happen again because that is a serious thing! I did try to call to speak to manager after I got off work today but I was put on hold since I know they're very busy. read more

See all

I have waited OVER A HOUR FOR ONE SMOOTHIE. I am beyond furious. I saw people who came in after me get there smoothie before me. This place is a absolute shithole DONT COME HERE. also HORRIBLE customer service read more

I understand why many people have a problem at this location. Yes at times it could take up to 8 minutes to get out food or 5 minutes for a smoothie but you have to understand the stress these workers have with all these orders. If there are 5-8 orders on the screen and they are short staffed (usually at nights) it can and probably will take a little longer than your average day time. Almost every place you go will have good and bad days and I almost feel bad for the cast members that work here. It's hard for them to make the most perfect wrap or smoothie you've ever had especially for the unexpected late night snack rushes. Of course you do have to put the blame on some workers who do not put in all there effort to do their best. But the majority of workers "younglins" (Star Wars Reference) I've seen at the Patchogue branch, are dedicated workers trying to make your experience the best they can give. I believe if they had a few extra people working throughout the day and night that the wait times would go down by 18% (according to my calculations). But overall props to this location for doing almost their best. P.S. You have to realize some of these cast members working do not have much experience as others, if they just started working there they need time to perfect the art of blending and building. read more

They must have hired new management, because I've been here in the past and it was ok. Went a few days ago and what a difference. Polite and knowledgeable staff. Order came out correct and tasted amazing. Will definitely be returning! read more

This is one of the worst tropical smoothie cafes I've ever been to. The service is extremely slow, the staff has no personality or manners. They also do not wear gloves while preparing food or making smoothies which is very disturbing. The inside of this place is always filthy, food on tables, garbage over flowing, garbage on the floor, just gross. I also saw an employee put a customers food in a bag, drop it, and then brush it off and hand it to him. I hope a manager sees this because I really enjoy tsc and don't want to have to drive to another one. This place needs a good clean up, won't return anytime soon. read more

Expect to wait for 20 minutes for one smoothie.... terrible service and unapologetic about it.

I've never been to any other tropical smoothie location, but it seems like this spot gets pretty busy. I like that there are "healthier" options, but that being said they are overall, not THAT healthy. Better than the alternative of fast food though I suppose. And they are also relatively quick here, which is nice. I never eat here, but this time I decided to try the Thai chicken wrap and I enjoyed my choice. The one thing I really don't like is not having the option of a smaller size for a smoothie! A 24 oz. smoothie is massive, and I almost never finish the whole thing. At any rate though, there are not many smoothie places to choose from in the area, so I'll still come here to get my fix and the occasional quick bite. read more

I've come here a few times with the flyer stating they do the half off smoothies during early mornings like other locations and they kept saying no even though the flyer clearly stated patchogue. Months after they finally put up a sign saying they're doing it. Makes no sense. But in general I like a few of their shakes including the mocha madness read more

Placed an online pick up order for a single smoothie and went to pick it up 30 minutes later and it still wasn't ready. I'm currently sitting at the store and it has now hit 1 HOUR and it still isn't ready. Whether you're in the store or you order ahead online, you're waiting over an hour for anything. read more

The service on the phone was rude , I waited long for a salad . When it was just sitting right in front of them .. just for me to leave and the salad was soggy and old looking .. very disgusting. read more

Holy crap, worst experience ever, this place used to be solid, organized, and rather quick with the old staff idk what happened but its not even worth going to anymore. I go in order a Dragonfruit and Starfruit smoothie cashier was nice sit down and wait only to be told 30 minutes later that they didnt have them, I was dumbfounded and ofc got a refund asap and got out of there within that 30 minute span countless customers were impatiently waiting and complaining about wait times its almost like the staff doesnt know how to make smoothies while working at a smoothie cafe. I asked for a store manager and the cashier tells me she doesnt know because shes new which is understandable but who hired her then if she didnt interact with the store manager at one point. Wont be going back until staff is better trained read more

Since I moved out here I've been to this location a few times, trying to give it the benefit of the doubt that. Each time I have waited over 15 minutes to order because staff is MIA and even double that to receive what I ordered. Today I walked out before even ordering. So unless you have time to waste, I wouldn't come to this location. Disappointing. read more

I waited over an hour for a smoothie that i did not even receive because i canceled my order when the 60 minute mark came. The girl at the register proceeded to serve other boys that came in well after myself before me. Horrible service , and no manors. read more

I used the mobile app to order a wrap and a smoothie and was told 4:02 would be my pick up time, I showed up at 4:02, order wasn't ready. Thought that was understandable, being a minute or so behind isn't the end of the world. I didn't walk out until 4:55. Upon getting back to my car, realized my wrap was incorrect and there was a crack in my smoothie cup. At this point I waited too long to go make them fix it, but this whole experience was terrible. No one from the staff acknowledged me while waiting and I wasn't the only one who had been waiting. Meanwhile, you can see the staff through the glass, clearly not working with any sense of urgency. Wouldn't use this location again read more

I must say that I was highly disappointment about the customer service at this place, mostly because I love the Island Green smoothie. I've been to another Tropical Smoothie Cafe but the employees here are rude and have a serious attitude problem. While putting in my order in the lady at the register was so bothered because she was tapping on the computer to the point that it looked like she was going to break it and continuously kept rolling her eyes; at some point I just wanted to walk out because I didn't know if she would do anything to my food or drink. I don't think I'll be coming back to this location, terrible customer service. read more

Feeling ripped off. Ordered the chipotle chicken flatbread and received a flatbread drenched in sauce, a decent amount of veggies and two pathetic strips of chicken. I've had more chicken in small salads. (I posted picture of this sandwich) My girlfriend ordered the baha chicken flatbread and it was difficult to eat as a handheld sandwich due to the large amount of sauce drenched and soaking into the bread. We might not ever return. However, the smoothies are good, probably the only reason we would return. read more

Tropical Smoothie Cafe - $5 and change for basically veggies, a whole lot of sauce, and bread garnished with a pathetic amount of chicken. - Juice Bars & Smoothies Near Me - Patchogue, New York

Decent enough food, but the service is so slow. Everytime I come in it is at least 15 minutes from the time I pay until I actually receive my smoothie. If you have the time it's fine, but as I usually stop before work, I just started going elsewhere. read more

Ordered three smoothies, which took nearly 15 minutes. Smoothies were very well blended, however were rather bland and tasteless.

I like eating here or the idea of the business anyway but I have to give it 3 stars based in the value vs cost. I ordered the steak Thai noodle salad, think it cost around $7 and it was such a small portion. I'm thinking about writing to their corporate. Now I get the idea it's healthier living portal control etc and that's the idea behind this place but then bring the food cost down $2 or $3 per item. The smoothies are probably the best value and I'm guessing the cheapest for the store to make hence the easiest profit. I'm getting g sick of never feeling like I get quantity of food for what I pay read more

Used to be a place to get a quick bite to eat however lately it's been a disorganized mess. There's only one person in the front to handle in-store orders and to give out mobile orders. I've waited 20 mins for my food even with ordering through the app. I have to tell them multiple times what my order is rather than picking up by names. The wait is so long to order that people leave. This place has gone down hill. read more

I placed an order for three smoothies and one chicken bacon ranch flatbread. I received my smoothies within 5 minutes... asked if the flatbread was still working and the cashier said yes. After another 15 mins, and seeing eight sandwiches ordered and served.. still no sign of mine. I asked the cashier how much longer and she went into the back. Apparently, the BOH staff forgot to make my sandwich and said they would start it now. 5 mins later, it was done.. hooray! I went into the car and we drive away.. then realized that our smoothies were mislabeled. My chia banana with strawberry was in a cup labeled paradise. My boyfriend's peanut paradise (with whey) was in my cup labeled chia peanut. Hello? Why is writing the correct name & inputting the correct smoothie into the correct cup such a challenge? Has this staff considered the potential allergies of its customers? I could have died.. and to top it all off .. the chicken bacon ranch flatbread was in a PANINI. As a pregnant woman.. having to watch eight sandwiches go out and nobody to wonder why for twenty minutes I was standing there waiting is absolutely appalling and downright disrespectful. You can do better. PS - don't use markers that smear all over your hands. What if I was wearing white? read more

Their service is horrible. Simply horrible. They have a bunch of kids working here and they have no clue how to manage the store. I'm writing this review literally as I have been waiting 25 minutes for my 2-smoothie order. I count 6 people working right now. Why is it taking so long? read more

I decided to give this place a second shot after my doordash order was wrong . Don't waste your time or money. No one seems to know what is going on. Floor was filthy. Seven employees and i waited almost a half hour for one smoothie. Feel like i can't even blame the employees at this point. Poor management. Seems like I'm not the only one in here that's had issues read more

For a chain, it's a better option than McDonald's or Burger King. Just be careful and let them know about your coupons before ordering. The girls always find a reason to give you a hard time about the BOGO coupons. Don't know why... read more

This place swings between decent service and terrible service. Like right now, coming in from ther gym and waiting literally 5 minutes for someone to come take my order. There were people behind me in line who just left instead of waiting. Employees can see us but no one acknowledged me or explained that they would be with me in a minute or anything. They kept their heads down and avoided eye contact. It's annoying, disrespectful, and bad customer service. read more

Really good smoothies and the food is good too! I had a detox smoothie and a gyro flatbread both were great! Staff was quick and friendly. Place is neat and very clean. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Patchogue, New York

I love this place. The smoothies are awesome and the staff are great. I'd defiantly come back again. read more

Tropical Smoothie Cafe - Cool surf board. - Juice Bars & Smoothies Near Me - Patchogue, New York

Probably the grossest place I've ever been to. The garbage cans were overflowing there was garbage on a table and I saw a girl sweep the stuff off the table with a dirty broom and then sweep the chair and then the floor without sanitizing the table afterwards. The staff took 30 minutes to mess up my smoothie then another 15 to not make it at all so I got a refund and left. I would recommend going any place else in that shopping center read more

Horrible place in Patchogue. They took forever with my food and they gave me the wrong order! We went back and they missed half of the stuff in my sandwich! We went back a total of 3 times! They just slopped pesto on with two pieces of thick chicken. This is a waist of time and money. Make your food right read more

Normality I like tropical smoothie. They always have great food. This was a new one to visit. I went in on lunch break and ask for no tomatoes on my wrap. Got back to the office and tomatoes all over the wrap. Wasnt a happy camper. Could not go all the way back either. read more

I've been in customer service for over 15 years. I was beyond disappointed in the management of this location. On Thursday 4/18/19 I ordered a wrap and a smoothie. I received the wrap but waited over a half hour for my smoothie. I had to go to work so I couldn't wait any longer, i approached the girl working the cash register and she apologized for the wait. I asked for a refund because I could no longer wait, the manager came to the front but never looked at me, never apologized and reprimanded the cashier (he did this a few times while I was there). He never attempted to assist in making the smoothies. There were several people waiting and the people who did receive their orders did not look pleased. I usually love tropical smoothie but I don't believe I will return to this location. read more

Smoothies are great - the staff are kids mostly and they're nice enough, but PLEASE clean this place. The floors, walls and tables are gross. Also why is the wait so long? Even when I use online ordering, it's a 20 minutes wait. :-/ I don't have this issue at other locations. read more

Walked in to the Tropical Smoothie Cafe and then walked back out. I had a craving for a smoothie all day, so I was willing to bare the line to the door but the smell of trash filled the space. Then I noticed the trash bin over flowing to the floor. Where is the manager? Why is it crawling with teenagers and not a single adult over 30? Not worth spending money here, drive to another location that cares. read more

Horrible service.. ordered on the app and i came in during the ten minutes later (which was past the time the app said it would be ready)...they hadn't even started the order until I got there and asked for it..never coming to this location again read more

Worst service ever. No one is friendly and they move as slow as molasses! Don't recommend this location.

Saddest part of all of this is that I LOVE their smoothies and sandwiches. Granted, could make it at home, however for a quick meal on the go, Trop Smoothie is great. That being said.......this place is 15 minute wait for 1 Smoothie 99% of the time. Granted, they hire 16-21 year old girls mostly, and that means they are on phones a majority of the time that your there. A little management and this place could speed up the line. read more

okay.. so i came to tropical smoothie. i am lactose intolerant. i'm sorry, but if you are a smoothie place and one of the ingredients is milk, don't ya think you need some type of supplement? like almond milk, coconut milk, etc. i work at a ice cream shop and we even have dairy free milk for milkshakes. i shouldn't have to get a "no we do not have almond milk" from a clerk. it should be "yes we have other supplements" read more

I love walking in and seeing the girls at the counter talking to their friends, "Oh my God I know...my hair!" And "I like your earrings though", as they chit chat and I wait wasting time on my 30 minute break. The only stars are for the food. If I get it. read more