We reserved a room with 2 beds. We received a room with 1 bed. Immediately informed our butler. She texted back that we will change rooms the next day. She said to go to the front desk after 3. We went down at 3. The front desk said no request was received. I showed her the text from the butler. She said nothing could be done. I explained that we had communication and she could not have cared less. This entire situation was due to internal communication issues and nothing to do with the guest. They have not fixed THEIR error. read more

First time in Mexico and what can I say. I had the most amazing time! TRS was perfect. The resort is beautiful. The staff are so friendly and helpful. The room was so nice and the butler service was super cool. The food was my least favorite of the resort it was... basic and not very much good choices. It should be way more authentic in my opinion. Needs options like Turkey bacon, chicken sausage on the breakfast buffet. The BEST restaurants for dinner are the steakhouse (el guacho) and the Mediterranean (Helios). The pina coladas are amazing especially since I'm not a heavy drinker. TRS was a great stay, wish we could have stayed longer. read more

TRS Coral Hotel Resort in Costa Mujeres had all the amenities one would want in a resort. We had a junior suite in building 1, 2nd floor, overlooking the center corridor/lake area and you could also see a bit of the ocean from our room. The accommodations were excellent and the "butler service" was amazing. Our butlers, Alfredo and Kimberly were welcoming, accommodating and always greeted us with a smile throughout our entire trip. We felt like we had family there during our stay. In addition, they pleasantly surprised us one night by decorating our room for our 36th wedding anniversary and preparing a bubble bath in the jacuzzi tub for us. It was wonderful! The pool and pool service was excellent and the ocean and beach were excellent as well. Leticia was especially excellent at taking care of our drinks and food orders. She was expeditious and really cared about her customers. You can alway tell when a person wants to give the best service possible. In general, having tacos and nachos on the beach brought over by the bar staff was awesome. The restaurant staff were very attentive and made us feel special and the food was very good. We enjoyed El Gaucho steak house and also La Boheme French restaurant. Breakfast at Capricios was plentiful with lots of selection for every taste. We also enjoyed the "water cycle" exercise with Monica. She was energetic and tried to get everyone at poolside engaged. We had a relaxing morning today at the beautiful Zentopia Spa. We had a couples massage package and hyrdrotherapy that we booked with Galindo (who was very entertaining and gave us a good deal). After all the treatments and hydrotherapy we felt pampered and renewed for the rest of our day. Lunch at Helios was delicious as I had salmon and my husband had the fish filet. They were both awesome! The Caberet Dinner Show at Chic was high energy and a lot of fun! The entertainers were very talented, the music upbeat and the choreography well done. The staff made you feel very special and dinner served was excellent. Lastly, the "People of Palladium" were the group that kept the resort hopping with a lot of special events like mixology lessons at the bar, dancing lessons, water aerobics, pool cycle class, etc. As mentioned before, Monica was our favorite and always made it a point to come over, say hello and invite us to whatever event was going on. I highly recommend TRS Coral Hotel! read more

TRS Coral - View from our room. - Hotels Near Me - Cancún, ROO

During covid at least they wear masks or shields but some dont wear it properly. They do have covid insurance and check temps at every restaurant. They have you wipe your shoes off before entering the property and any restaurant. The food was so so but the view from our room was dope. We had a swim up. It is shared with 11 or so other rooms but only 3 of us were out at any time. Sinuhe aka simba was awesome. I would go back but just hope there were more and better dining options. One day there was an eyelash in my food and any time i ordered more than one thing in my omelette, i never got it read more

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If you've never been to Cancun and if the trip is only for you and your partner, then TRS Coral is a great place to visit for any occasions. It's an all inclusive "adult-only" resort where you can relax without being disturbed by loud and obnoxious kids, comes with a personal butler, all food and drinks are covered within the resort (unless its premium items), unlimited room service, a beautiful cleaned beach (which varies between seasons), and includes full access and transportations to two other neighboring resorts known as The Grand Palladium and The Village. Our stay was near the poolside and the room was very cleaned and comes with a fully stocked mini bar which contained beers, water, and soda. The room had everything we needed and had a large balcony facing the large pool within the hotel where we saw live music shows, fun in-water work out activities lead by one of their trainers, and a large crowd drinking, dancing, or relaxing. My only complaint was how humid our room was because it made the pillows smell funky and the bed sheets were getting more moist day by day but that is something they cannot control. Food was a hit or a miss but mostly a miss as the food were either too salty or the texture of certain food might be off (perhaps the humidity makes causes certain food to be extra soft and mushy). Of all the restaurants we dined at, I was say El Gaucho the Argentinian Steakhouse was the best because their steak was delicious and they provided the best presentation and services amongst the rest of the restaurants within TRS Coral. Our butlers were Kimberly and Alfredo! They were exceptional were fluent in English and knowledgeable about everything and made the experience so much better! We even exchanged Whatsapp so that we can contact them whenever and wherever we want during our stay and their response rate was extremely fast and reliable! They reserved all our dinners and arranged transportations and treated us like family rather than normal guests! Beach was very cleaned, maintained, and looked beautiful. We spent most of our time at the beach and there were cocktail service on the beach! We brought a small pouch to store our tip money and there's a noticeable difference of getting better and faster service, but one of the days, they were very short staffed and only have one staff serving the entire crowd at the beach which was impossible for him to manage. I believe they called off most of their staff because it did rain for 2 hours and then followed by unexpected sunshine with clear blue skies so they had to quickly find someone last minute to serve the guests near the beach. Overall rating... Rooms- 4/5 Food- 3/5 Drinks 4/5 Service- 5/5 It was a great pleasure to experience and spend 5 nights at TRS Coral, but next time I would like to visit other new resorts that I've never been as this world has too many places to offer new adventures to your explorations! read more

We went here for our honeymoon and was very displeased. First and foremost, my husband was drugged at the bar. We ended up needing emergency services which was horrible as no one spoke English. The doctor spoke very little which was somewhat helpful but not in an emergency like that. They ended up bringing an ambulance and we went to the ER. Very unhelpful when it came to what to expect and options on where to go. Seemed like money was more important then safety of my husband in the moment. Second the food was horrible. The only good meal that we had was the fish tacos at the pool, and even those were meh. When checking in, it is such a long process, which turns into this super long sales pitch and a breakfast the next morning for a continued sales pitch. We canceled the breakfast and were guilted on why we did. The sales person, Luis, called us "broke and poor". Was less then impressed with the guilting and handling of those interactions. The service was very off and on. Veronica at the pool was excellent. Otherwise the other waiters were not good at all. They don't serve bottled water everywhere which resulted in myself getting ill. Not an ideal situation for your honeymoon. The view was decent, I did expect as this was our honey moon to get a room upgrade, but when asked, they said they couldn't. Seemed odd as maybe half the resort was full. The spa was a highlight though. We enjoyed it very much on a rainy day. Another highlight was our butlers. They were great and were very quick. I was impressed with how willing they were to accommodate our needs. Overall, I wish we would have gone somewhere else. The hotel did not leave a good impression of TRS Coral or Mexico at all. read more

Had to leave early and they said we would get refunded. Palladium is refusing to refund us and our penalizing us for leaving early. What kind of business is this ? You penalize for leaving early like it's a prison? Taking money for service that wasn't provided ? The hotel wasn't mostly empty. I will never come back, you treat your guests like this... Do not stay here. Now we're disputing the charge with our cc company. They all suck u into a "vip tour and breakfast" to try to sell you some timeshare bs. First day on our honey moon that's now how we want to spend it. Do the right thing and refund our money like your hotel said it would when we checked out read more

We had a great trip. Enjoyed the spa and the beach. Only negative comment about the beach were the wave runners going back and forth and then having to smell gas while relaxing on the beach. El Gaucho was phenomenal. Very good food. Helios was great, our waiter (can't remember his name) was superb. Had lots of fun at the Sky Bar and the silent Party. Christian was one of our couples butlers and he was an absolute rock star. He made this place awesome. Michael, the pool butler, was also a rock star. They were consummate professionals and really enjoyed them. read more

Loved this resort and will definitely be visiting again. When we first arrived, we were greeted by name and with welcome smiles. We were then taken to check-in and given a glass of champagne. Check-in took about 5 minutes. We then escorted to our rooms. We stayed in a loft suite consisting of two floors. Downstairs there's a half bathroom, living area w/tv, bar w/2 chairs, mini fridge and patio. On the patio is a hot tub, a table w/2 chairs and another chair, that spins, for 2. Upstairs is a large bedroom w/tv another mini fridge, very big bathroom with separate shower and jetted tub. The restaurants we really enjoyed were: El Gaucho (located in family section) Really good steaks and ribs. Meat was falling off the bone and very flavorful. Sides were also delicious. Helios ( located by pool) Open for lunch and dinner. Enjoyed a salad, burgers, fries, shrimp. Capricho Very good breakfast selections. You can order off the menu and/or get from the buffet. Crepe and waffle station with plenty of pastry and fruit options. Tapeo Tapas plates, small portions but really good and you can order as many times as you want. They also had a live belly dancer. Room Service 24/7 Room service is okay. The best things are that 24/7 and lobster is available. The food is a little bland, but they give you plenty of condiments so you can dress to your liking. They have a decent array of options, which is good if you're a picky eater. The pool was a great place to spend an afternoon. There's a swim-up bar but if you're not interested in being in the water, you can lounge and have a waiter service you. That goes for the beach as well! You can order both drinks and food. Traveling around the resort is made easy. You can either catch a cart or a boat! The spa is amazing. They have two large pools containing built in seating with jets and waterfalls. There's a salt room, sauna, steam room, hot and cold mini jacuzzis and a juice bar. Overall, I really loved this resort. It was clean, a very friendly and attentive staff, good food and drinks. read more

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We are in Cancun for a week for friend weekend and we all are staying in TRS, our experience started on vary high level with Fernando front desk supervisor, he took care of us above and beyond five star, all the staff including Valet person ( Alberto) are best of the best, I've been in deferent hotels in Cancun and service here is above and beyond, place is vary nice, clean, room has great view read more

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This place is amazing. The rooms are super nice and everything is brand new. I could go on and on about how beautiful this place is but I will let the pictures handle that. This is going to be a long one so.... let's begin. 1 - The E-Butler is fake. Don't waste your time calling the resort and filling out the preference sheet. No one sees it and it has an automated message. There is nothing you can do ahead of checking in and talking to your butler directly. The butler will do their best to help you but with all of the guest they are juggling, don't expect VIP treatment. Tipping does help though. 2 - For the swim up rooms, there is a cold side and a warm side. The warm sides are odd room numbers for building one and even rooms numbers for building two. These rooms get sun all day so the water is warm and pleasant all day. The cold side gets sun in the afternoon around 2 so the water is cold until that point. A bit of a waste if you ask me. Once you arrive you are greeted by a bellhop that's says "welcome home, we have been waiting for you". The clerk checks you in and scans your passport. THEY DO NOT SEE ANY OF THE E-BUTLER PREFERENCES SO DON'T WASTE YOUR TIME WITH THAT. Here we go: Food: La Bohemia ( French Food) This was our first taste of what TRS had to offer on the culinary side. Never tried French food before but now I am a fan. The food was amazing and the service was great. The tenderloin was so tender it seemed to melt. I had it like 3 times during my stay. This was definitely one of our favorite places to eat. El Gaucho ( Argentinian Steakhouse) This was my favorite place to eat at. I love steak and eating as much as I want is even better. The sides were so good and the view was awesome. None of the steaks I had were cooked perfectly but the flavor was definitely there. I like my steak medium and each visit I got either rare or well done. They need to train the cooks on making medium steaks since it is a wide margin for medium and most people like there steaks that way. Also they will try to limit you on how much food you can order. Stand firm in what you want and they will make it for you. Capricho ( Breakfast buffet) This place is legit! They have everything you would want for breakfast and the sliced ham is super fresh. I mean they slice it right there off of the leg in front of you. This is an expensive cut of meat so they try to limit you but ignore that and eat as much as you want. I did. You can see the cooks making orders behind the glass wall as well. There is fresh fruit and juices and every pastry you can imagine. They make crepes right in front of you as well. Man at main pool grilling ( one man and one large grill) This guy made chicken, ribs, and burgers. There was a condiment table with nachos and chili. It was really good. Especially when you are relaxing at the pool and don't want to get dressed to go to helios and need something to counter the alcohol you have been consuming all day.. just saying.. Piacere ( Coffee Shop) This coffee shop was really good. The coffee was amazing and the shop was pretty cool. Nice little break to the other things happening around it. Chic ( Cabaret) This was definitely an experience to have and I highly recommend it to anyone visiting this resort. It was so much fun and the performers were so passionate about it and made sure to get the crowd involved. It was like we were part of the show since they performed all over the room and not just on the stage. They even helped bring out the food to the tables! We had a really good time. Note that the pre-show happens outside so be prepared to sweat it out just a bit. Spa ( Hydromassage) Best kept secret at the resort. Most people fight for spots at the main pool and beach but we preferred to go to the spa. Never crowded and it is included in the TRS package. There is an infinity pool on both levels with jet massage lounge chairs. There is jacuzzi jets along the bottom pool as well as water fall nozzles on both levels. There are plenty of specialized rooms like a steam room, sauna, salt room, ice room, jacuzzi, and cold bath. I went to them all multiple times over many days. The spa is great! We spent are mornings here until the swim up warmed. Room Everyday the staff brings you a treat around 2PM. We had cake pops, macaroons, brownies, etc. That is super nice of them and adds to the allure of the resort. Did I mention that the Minibar in the rooms have snickers, beer, juice, soda, water, and nuts. They refill it daily. Also the cleaning staff leave chocolate on the bed after each cleaning. They clean twice a day! The longer you stay the more people will get to know you and your preferences. By day 3, the staff knew us by name at most of the places we frequented daily. I highly recommend TRS Coral for those looking for a nice adults only resort. The palladium side is for families and I recommend that as well. Happy Hunting Yelpers!!! read more

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The amenities at this resort are wonderful- spa, gym, towel service, cabanas, paddle boarding, kayaking. room service, clubs, bars, this is all included, etc. The COVID tests to be able to get back into the US are don't on site and ready in 30minutes- needed within 72 hours of your departure. The food left a little to be desired- I kept those reviews with the restaurants themselves though. As far as an adults only resort option- we will definitely be coming back! read more

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I booked TRS Coral for my 40th birthday after reading good reviews. However, after being part of the TRS Coral group on Facebook, its clear that most of the "good" reviews are from travel club members who dare not say anything bad. Check in was a disaster. Every time we went to the front desk, it was a disaster. AC- there is none except for your room. 5 star resort and its burning hot in their lobby/restaurants. Butlers- why are they there when they don't do anything? Building 2 butler, Angie was the most incompetent person. I asked if she could do something for us and she said yes, and I tipped her $10 because it wasn't an outlandish request and she never did what she said she would, but she sure kept my money. Room- bed/pillows were uncomfortable. Drapes dont close all the way. Golf carts- you see people saying they are everywhere and no wait. Wrong. We were having to wait 15-20 minutes for one even though we saw multiple carts pass by but they wouldn't stop. Food- El Gaucho was the best. The buffets were so bad and definitely had food that wasn't the right temperature ( probably why so many people were getting sick).A lot of restaurants were closed during the week. Activity- only swimming. Literally nothing else to do other than water exercises. We walked by a little mermaid kids show with half naked men, weird. Cleanliness- bathrooms in the indian restaurant were so gross and trashed with toilets overflowing not once but 2 nights we went to the sports bar above it. Service- 1 star. Only saving grace is Dany at TRS pool bar and the singer/sax player at the pool. Front desk/building 2 butlers were useless. Service alone is why I will not be back or even recommend TRS Coral. Last time I was in Cancun I stayed at Majestic Elegance and it was 100 times better than TRS Coral. Book your stay there if you're debating between the two. I chose here because of the fake "good" reviews and they are under the Wyndham umbrella and I'm a Wyndham Diamond member (which they didn't even bring up or adhere to the perks a Diamond member gets). This place is not the 5 star experience I was hoping for for my 40th birthday. read more

My wife and I just got married and wanted to take a short honeymoon. Not having been to Cancun, TRS looked nice enough and we wanted to try an all-inclusive. Unfortunately, this place had me super bummed out. Cons: Like many others have mentioned, the check-in process is super slow because they want to try and sell you on coming to their timeshare meeting the next morning. Took us about 2 hours to get checked in before we could even get to our room. Our newlywed package promised a "$1500 resort credit". We even called to confirm this was true and the customer service reps told us "you can use the credit in the spa and on any souvenirs and such". This is actually a $1500 coupon booklet for VERY specific things. For instance, $15 off on a pair of sandals and a hat at the gift shop, or $50 off a $400 massage. To me, this was bait and switch marketing and already had me angry. I wanted my wife to pamper herself all week. We were also promised a free room upgrade for being newlyweds. Unfortunately, "all the rooms were booked" so that wasn't an option. No matter, we had a junior swim-up suite which was nice. Oh wait, we got the only suite that had 60 rooms overlooking it from across the canal. Talk about romance. We only saw maybe 3 other people in our building the entire time we were there. We finally get to the room, and I'm expecting champagne and a fruit basket (as was promised in our package to commemorate our marriage). No such luck. In fact, they told us to call customer service on our phone when we got to the room to make all of our reservations for our stay, and the batteries in the phone were so old they had rusted out the phone and it didn't work at all. The room seemed nice upon first inspection, but after staying there for 3 days, it's easy to find the imperfections. The floors are all nice, buffed out tile, which is great, but super dangerous when wet. Whoever designed the shower was an idiot, because when you take a shower the water goes right under the door and sends A LOT of water out into your room. The only way to avoid this is to put a towel under the door. Speaking of reservations, you had better make them when you get there! If you don't have one, they will lie to you and say that restaurant is closed or that they are fully booked. Make sure you put on your reservation that you want to sit at a table with a nice view! Because if you don't, you won't get one! We constantly were sat in the middle of the restaurant instead of by the window overlooking water. When we asked to be moved, they were always "booked" even though nobody sat at them during our entire stay. I'm not talking about 1 table, there were constantly 5+ tables that had better views that we couldn't be moved to. Our first reservation was at the French restaurent, La Boheme. Do not go here. The food was nasty, we sent back a couple of dishes after taking one bite and the chef came out and harassed us about "what's wrong with the food?" My wife's sea bass tasted like bad tuna out of a can, and my parmentier tasted like baby food. The sports bar was only slightly better, and I do mean slightly. Everything is fried and tastes of bad grease. Set up your own transportation to get where you want to go! Although it is nice that they will provide rides for you, you will be up way too early. TRS seems to be in the worst place location-wise, because you will always be the first to get picked up or the last to be dropped off. We booked an excursion to Tulum Mayan ruins, we got picked up at 6:30am and didn't arrive there until 10:25am. Our trip took 15 hours and the excursion itself took about 7 hours. When we had to go to the airport for our 6:30am flight, we had to get picked up at 2:20am! We expected that we would have to pick up other passengers on the way, but no, the driver arrived at 2:00am and took us straight to the airport. We arrived an hour before airport staff did so we had to wait in the lobby and then wait 2.5 hours for our flight. They say TRS is adults only, but the family side is literally shouting distance away and the families don't care, they come to your side anyway. Pros: The room was nice enough, comfortable bed and furniture. We overlooked a canal and our infinity swim-up pool. The staff (other than the travel salesmen) were trained appropriately in customer service. The resort has a small beach on the ocean, which had clean water and nice chairs. There was also a bar and servers walking around, which was great. Be careful if you take your kids out there though, some decided that it was a nude beach. Helios beach club was the best food that we had and also had a great view of the ocean and pool. Try to eat here as much as you can. The steakhouse wasn't bad, which I'm putting as a pro because of all of the cons. I just expected them to try and make our honeymoon at least a little special and we would have gone back. Long story short, go elsewhere! read more

Our stay in Mexico at this resort was phenomenal. Our butler Hector Bahena was extremely helpful with any and everything we needed. His communication with us throughout our stay was everything!! Our favorite restaurant was Gaucho (the steakhouse). We had their Gran Ricardo (red wine) on two different occasions. We had the balcony view where we had a private dinner and ocean view sunset just because we ourselves the wine. Our server, manager, and head chef were nothing short of fantastic. read more

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Great resort. Had a fabulous time for my birthday. Staff was extremely help and courteous. Golf cart rides were available everywhere. Spa services was wonderful only thing I would suggest is a terry cloth robe instead of the satin one for after the hydro spa. We Love this place and will be back! read more

I fell in Love with this place ....will coming back when they open and can travel again So beautiful and everyone was so nice and professional read more

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The service was EXCELLENT. Everyone was so nice! The COVID response was perfect. People had to wear masks, temperatures were checked before walking into any restaurant, sanitized hands and feet soles. It was GREAT. The beach and the pool was very nice! We had 3 butlers who took care of us so well! The room clean up crew did a great job everyday. The golf cart took a bit sometimes to pick/drop us off sometimes. The pool dancers were energetic and gave us a lively performance. The service at EVERY single restaurant was impeccable. The views from the room was gorgeous, this is a newer property and everything looked great. Now you're wondering why the low score. The food at every, no exaggeration, EVERY single restaurant was horrendous. ALL the chefs should be fired. What is the point of an all inclusive resort if the food is horrible? Its not like a buffet style nowadays due to COVID restrictions where you can go try a small bit of this or that. EVERY single dish we tried, and we tried almost everything off every menu at every restaurant, and it was just so bad, I wanted to stay hungry. Breakfast at Capricho was the saving grace. Breakfast was good and we tried to eat as much as we could for that meal to last us through the day. Oh yeah, the time share presentation from start to finish took 3 hours after which they said, well you got a really good deal, the best we can do is match it. Wait what? so.. you want me to PAY you a membership fee so you can match the deal "I" got by myself to these places? you're funny! The SPA services were great. We had gotten a couples massage. The hydrotherapy we did everyday while we were there was fantastic. The weather was fickle and when it rained, there was less things to do since the entertainment is closed at the time. So you can take my review with a grain of salt based on how important food is to you. This is a great place to go for everything but the food. I will not be returning sadly unless they fire all the chefs and get better ones. Food kinda matters, even in a 5 star resort, yeah? read more

TRS Coral - Hotels Near Me - Cancún, ROO

This resort is Adult Only!!! So if you're looking for a kid free get away this may be the spot for you. The first thing I noticed when I arrived is how serious they are taking Covid- you must sanitize your hands and shoes before entering the building. Your temp is taken at the check in desk. You go threw this process at every restaurant as well, masks are also required. The staff here was amazing! Every single person I encountered was extremely polite and friendly. You meet your butler once you're taken to your room- he can handle any reservations you may need to make, etc. Wr had a junior suite and it was beautiful. The scenery is breath taking. This resort actually consist of 4 resorts- due to Covid only 2 are open at the moment so you don't have access to all of the restaurants and other things like the gym or juice bar at the spa. My husband and I stayed here for 6 days 5 nights and our only complaint was the food... now keep in mind at the moment a good majority of the restaurants are still closed but it food itself wasn't very flavorful but we are from Chicago and we've yet to find a vacation spot we're we felt like the food was really good. The resort is all inclusive so the food and drinks are included and most of the items on the room service menu are free. One thing to keep in mind is that you will be told that on your 2nd day you'll be scheduled for registration and a tour but it's actually more like a timeshare.... you get a free 25 minute massage coupon at the end but it does take up about half of your day. This resort was amazing and we've already decided to plan a trip with the kids to the family resort next year. read more

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Such an incredible stay. This was the second year we have come here and the experience only got better. The food is phenomenal, the service is exceptional and the amenities cannot be beat. I highly recommend this resort for your next get away. read more

We travel a lot! Mainly to all inclusive resorts. Out of 10 we have visited, TRS Coral has been by far THE WORST. Let me start by letting you know that TRS Coral Is "adults only" kind of. It's connected to its sister hotel that is full On family and kids. Most the restaurants and activities are at that resort. Started out with rude staff checking in. I was given incorrect room that I booked. To be told they could fix it, IF I paid more and it would be available our 3rd day. WILD. I turned down. Wouldn't give any refund at all. The beer selection is very limited. Then went you go to different bars/restaurants they usually only had 2 of the 3 beers available. Tried each restaurant, by reservation, and the food was AWFUL. By awful I mean very bland. Nothing special at all. Usually at all-inclusive resorts (at least at 10 we have been to) you will never have to pay for any food or alcohol other than high priced wine. Here, the lobster isn't included. Which is rare. Best thing we ate was the guacamole for 6 days. A/C in the room was HORRIBLE. Requested maintenance and they came by but fixed nothing. We were brought a stand up fan that did nothing but circulate hot air. WILD and uncomfortable all 6 days. Jacuzzi on patio takes a good 4 hours to fill up so plan accordingly. Don't use the TV to order room service as advertised, it didn't work 2 separate times. Most the staff was nice (most). There was plenty of pool chairs so no need to wake up at 6am to reserve them. Pool bar was fun experience, other than NO MUSIC. I brought my own speaker and turned it on generic pool vibe music and had crowd having a good time. Then randomly they turned on small speakers to terrible elevator music. People kept requesting to turn it off. Overall a SOLID 2 star. Wouldn't recommend to ANYONE. The Excellence Resorts have been by far the best. read more

The staff in the place are so accommodating and very attentive to meet your needs! Great vacation spot with beautiful views and relaxation. Pool area is very relaxing and great food & drink service. Room service as well. My favorite restaurant is the Argentinean cooking restaurant. Very clean and up to date. It's a must stay read more

TRS Coral - Pool area - Hotels Near Me - Cancún, ROO

We had a short vacation here over the MLK weekend. It was nice that guests at the adults only side could venture to the family friendly side. So technically we got 2 resorts in one, which was amazing. unfortunately our stay was too short to take advantage of that aspect. Our butler was Adrian who was wonderful and took care of everything we wanted. read more

Overall what an amazing property, services and facilities! The best part is smiling faces of the Staff who go above and beyond and help you make your stay comfortable and memorable! variety of restaurant offer great food choices! Truly it was amazing experience for me and my family and we would definitely come back here again! read more

Where do I start? First let me say the place is absolutely gorgeous. That's pretty much where the good ends. Upon check in we were immediately handed off to someone they said would show us around the resort and tell us all that was available to us. We were told that most of the facilities were available to members only. We soon realized we were being hounded into buying a timeshare in the resort. So after 4 hours, I'm literally faking a heart attack to get away, and they don't care. They still insist on presenting their sales pitch. Later that evening we go to one of the 14 restaurants for dinner. Keep in mind this is an all-inclusive resort, which in our minds means all you can eat, anywhere, anytime. We're told we must make reservations. First we've heard this, but after waiting awhile, we're seated for dinner. So the next day we make reservations, only to arrive and be told they don't accept reservations, even though our name was on a list at the front desk of the restaurant! This went on the whole week we there. And the food was terrible, by the way. When we checked into our room we were greeted to a very warm refrigerator full of sodas, beer and candy, which they never restocked during the week. We only drank the sodas, and day three we started calling the desk, the butler and room service just trying to get more sodas (there absolutely no vending machines on the property). It took two days to get the sodas replaced! We tried at least a dozen times to get change and/or cash exchanged for pesos only to be told every time they were out and to come back later. Then in our last day there we were to check out at 1:30, so we thought we would grab lunch first. Were told only two of the 14 restaurants were open for lunch that and they told us which ones. Both were closed when we arrived there, at lunch time, but they said one on the far side of the resort was open. By then we didn't have time to go there. A fitting end to a horrible week. What makes this so infuriating is the fact that this was my wife and I's 20th wedding anniversary and we had saved for years to take this trip. My wife spent most of the time crying. Thanks for the wonderful memories TRS Coral. Nice job. read more

On the outside this resort looked amazing as did the rooms. Unfortunately then you get roped into the travel rewards people who suck up 4hrs of your time with their lies and aggressive behavior. That was the absolute worst experience I have ever had. The director of their sales department accused us of "coming into his house and not trusting him" last I checked he didn't own the hotel. In addition to this you have to deal with mediocre service as well as the mediocre food. Never again completely disappointed. We cut our trip short and came back a day early because we were tired of putting up with the lack of service. read more

We are celebrating our honeymoon and chose to pick Mexico. When we arrived to TRS Coral it was absolutely beautiful. We were greeted by a gentleman asking us if we would like a cocktail only to take us to a private area to trick us into a sales pitch. We had not even put our bags down yet or seen our room. I explained to him that we were hungry and ready to get some food first and enjoy our time. So he wrote our info down and gave us 2/25 min massages to go to this "seminar". Once to our rooms the butler came to introduce himself. We had to schedule to eat and everything was "booked"so I was nervous we may not be able to eat. After sifting through times to make a reservation we were finally set up two days out. We also scheduled to go do hydrotherapy at the spa at 9am. We woke up the next morning and went to eat breakfast at Capricho which was not great at all. The fruit was not sweet and the eggs were under cooked. Beautiful layout though. As soon as we finished breakfast we were greeted again by the gentleman from the first day. We explained to him that we had an appt at the spa and he said "oh no don't worry we will get you in at another time today". We left with him and went over to palladium and was assigned to a sales agent who gave us a tour, and took us back to try and sell us on the resort that we had not yet even been able to enjoy or even see completely let alone learn our way around. We were told this would take approximately 60 minutes. This took many no's and almost 3 1/2 hours later when we were told it takes an HOUR!! We were questioned about our finances and it was even implied that we were unable to afford their packages for membership. Initially they wanted approximately 40k for a 30 year membership with almost 15k as a down payment and the remainder financed over 4 years. After telling them no multiple times the price continued to drop and "special deals only available this week" were presented. Ultimately the price was cut down to about 11.5k with approximately 2k as a down payment. We missed lunch so we had to sit pool side to eat fries and a very underwhelming panini until dinner. We missed our hydrotherapy appointment for the day. Next day we were sort of lost because no activities were listed so we wandered the property for things to do. The resort was literally pitch black dark at 7pm with nobody around so we would we spend most of our time at the restaurant and then back to our room around 830pm. Day four we went to the spa which was great! The service was excellent and spa was beautiful. We spent about an hour in the hydrotherapy area going from the pool to the hot tub, cold pool, snow room and sauna. Unfortunately the steam room was closed which we were really looking forward to. We booked 80-minute massages with Mariano and Desi. Both were fantastic being some of the best massages we have ever experienced. With the activities being very limited we spent majority of our time in the room or on the beach. The reservations for dinner were made to sound as though the restaurants would be too full to accommodate walk ins. This was not the case. When we went to dinner generally around 6-7pm every restaurant was either completely empty or had just one or two couples inside. We would stay for up to 2 hours and never saw more than 10 couples in any restaurant during our entire trip. Our last day we went to the gym which we had went to two previous days and there was an attendant harassing me regarding my mask. Any time my mask fell just under my nose or I took it down to drink some water he was in my face telling me to put my mask on. Another lady put on a sweatshirt and as she put it on, her mask came down and the attendant went right in her face to tell her to put her mask back on before she could even get her sleeves on. We decided to go sit by the pool. Everywhere I tried to sit an attendant would come to me and tell me it was reserved. We went back to our room and that is where we spent our last day. read more

This is my first adults only resort experience and my girlfriend's 5th. She has told me this one is a great all in one place. The entire property consists of a few sections, each with each having pools, activities, and res: a few for families and the area where we stayed are adults only. The staff is great and do their best to make your experience enjoyable. We arrived about 5 pm on a Saturday. We had to wait about 15 minutes to approach the checking desk due to a high volume of check ins. A waiter served us amazing non alcoholic beverages we waited. The check in process was straight forward and easily done in under 10 mins. We did have a bit of an issue where we did not have any luggage to be transferred to our rooms (only our backpack), so we did not meet our butler(butlers send out daily events via whatsapp) until later that night, which made us miss the chance for the cabaret show. Nonetheless, we called the front desk to make a restaurant reservation. The food selection at each restaurant is great and includes high quality ingredients. There are always plenty of things to do on the property from shopping to lounging at the pool, to fitness, to theme nights. The most memorable night was the casino night where we were given fake money to play roulette, blackjack, or Texas hold em. At the end, the remaining money you had would be used to participate in an auction for prizes, such as drinks and merchandise. There is on-site covid testing, which we had an issue with receiving our results. They said they sent it but one of the addresses on file was incorrect and we had to visit the them to get our results resent. We loved this place and would definitely visit again for a longer period of time. read more

Perfect resort with some much to do! They have different activities throughout the day. Every evening there is some sort of entertainment. Staff is very friendly and always willing to help! Food restaurants have great food!! The ocean is clean with no seaweed. read more

TRS Coral - Swimm out pool from room - Hotels Near Me - Cancún, ROO

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We just got home after a 7 night stay at TRS Coral & we are already planning our return! We had a group of 17 people who traveled for a friend's birthday & this resort did not disappoint!! Check in was easy, and you are greeted with 5 star service from the time you walk through the door. Shout outs to our butlers for the week, Adrien & Monica, who assisted with reservations when needed and kept us informed of activities. Solomon at the pool was top notch & made sure our group had seats together near the pool for the entire week. The swim up bartenders, Angel & Alejandro, were so much fun & took EXCELLENT care of us!! All of the wait staff was top notch, but we made quite a few trips to Helios for breakfast & lunch to see Ulises because he was AMAZING! The only disappointment was packing up to come home, but we will most certainly be back soon! read more

This hotel is GORGEOUS. The service is OUTSTANDING! Beautiful decor, great restaurant options and the swim up room was absolutely incredible!! Our butler robin was amazing!!!! We already can not wait to go back after Covid and really see how this place operates! Awesome pool area! Thank you for the fantastic trip! read more

Nice property, needs a few updates but they were working while we were there. Staff very friendly and responsive except for one experience where the wait staff and manager clearly had no idea what customer service was. They refused to provide a wine by the glass that was clearly marked on menu as sold by glass. And the steak had no flavor and the sides were cold. And the service was extremely slow! I repeat this was only at one restaurant on site. The others were on par. Our room was great we booked the jacuzzi loft suite that was a great bonus at night as temperatures drop in the eve and pool closes at 830pm. Overall I would go again but would likely try other resorts for comparison. I give it an overall 3.5. I would have given 4 stars but that one restaurant experience really erked my nerves. read more

Amazing. Food. Entertainment. Everything. Place to visit for sure. Spa is amazing. Drinks are plentiful. read more

TRS Coral - Hotels Near Me - Cancún, ROO

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My gf and i take one weekend a month and spend a Saturday night in a random 5 star hotel, we have spent the last two months at the TRS Coral, and plan on going back. Nothing exotic about the beach but i am happy at the pool without getting sand in my shorts. The restaurants couldn't keep me out, the food is epic, the french restaurant was my favorite. 24 hour room service with no limits on order amounts... the one down side is checkin takes over an hour but that not enough to drop my five star rating... i am very happy with how they were willing to meet my needs, my host even went to the store for me to buy me redbull at 11pm. Highly recommend if you want to get away and pampered to an extreme! read more

We did salsa lessons with Chloe, she was great! Very good at reading people and taking charge, but fun at the same time!

We stayed at the Palladium for 5 nights and we are literally having withdrawals from it. It has GORGEOUS architecture and facilities, and entertainment all day long. The rooms are very clean, spacious, and luxurious and the minibar is refilled throughout the day. Amenities such as the pool, gym, and even the tennis courts (Rafa Nadal center) are one of the best I've been to. One day at the beach a guy named Manny approached us selling us spa services. At first we were not that interested since there were plenty of other things to do but ended up booking a couples massage. Well... THANK YOU MANNY because it was seriously one of the best massages we've ever experienced. On top of that, the spa includes a sauna, steam room, salt room, ice room, jacuzzi, and cold bath. The pool is also equipped with all kinds of hydromassage. Can't wait to come back here soon. Definitely recommend! read more

I was super excited to host my 50th celebration at TRS Coral. Some friends and family raved about the resort and I began following them on IG to get a feel for what they had to offer. I liked what I saw and 30 of my family members and I traveled from NY to Cancun thinking that we were going to spend our time at a 5 star resort. Boy were we in for a rude awakening. Things started going downhill as soon as we got to our rooms. The screen doors were broken and off track. One family member's patio door wouldn't even lock, the refrigerators were not working and did not keep anything cold. However, the worst part was that two people in my party had money stolen from them right out of their rooms and the staff was very non-chalant about trying to find who did it. To top it off, when I went to breakfast someone came into my room and used my restroom where they left feces and urine smeared over the toilet. If you plan on visiting Cancun, please do not stay at TRS Coral. Their staff are a bunch of thieves read more

The facilities were good but not great. Service was also good but not great. For example in the restaurants if you didn't order directly from the menu it tendes to be a disaster for example if you said I want this wedge salad with no bacon it would come with bacon anyway. Also, the have insufficient quantity of towels. The room cleaner would take towels out but not restock them so if you wanted a shower before bed there would be zero towels in the room they also run out of towels for the beach by noon. Very annoying. I had a golf cart tell me to get out and walk because he needed to pick up luggage. Also, the activities on the beach are completely unpredictable. I wanted to go sailing which is suppose to be included but they said if you need someone to do the sailing it's $20. I said ok then I will kayak and they said "oh we don't know where the paddles are" WTF?!? I went on one day to sail and they said "oh the sail people are at another resort today, no sailing." You get the picture. I was there 6 days trying to go sailing or kayaking from the resort beach and was never able to do so. I would try a different resort were I to return to Cancun. read more

My husband and I just returned from a week at TRS Coral. We are seasoned travelers. The below is intended to be as objective as possible: PROS: 1) Gorgeous architecture and facilities. It really is stunning, including the river / boat service around the entire resort. The contemporary / modern vibe is fabulous and picturesque. 2) Spa facilities are the best I've experienced, beach (sand and water) are wonderful, and restaurants are visually beautiful. 3) Pool & servers at the pool are fanastic. 4) Rooms: we had the Junior Suite with an ocean view and it was beautiful. The layout and look and feel were the PRO, cons on the room below. CONS: 1) Hijacked first impression. Wonderful to be given a glass of champagne upon checkin and feel the luxury. What ruined it was a travel club staff person waiting for us to finish checking in to "show us a map of the facilities and get us acclimated on where restaurants were". FALSE. Their sole job is to book you into a "timeshare-like, 1 hour" tour (that ended up taking 2 hours!!) of the VIP area where you are wooed to purchase their $15-75K membership and promised a perk for doing the tour (ours was $200 spa certificate for massage, 50% off second person and discount on excursion). What an absolutely terrible way to start of a relationship with a new visitor. You are harrassed to schedule the "1 hour tour" right away, before you even have a chance to know if you like the resort. Could we have said "No"? Yes...we could have, and DID. That's when our Travel Club agent proceeded with a guilt trip, saying "ooh, if you don't do the tour, then I don't get my points". We were there for barely 45 mins. That is unacceptable. It was terrible, and started our vacation off on the wrong foot. 2) SMELL- our building (01) and room smelled like old, dirty gym socks the entire stay. Suspect due to the newness of the construction AND there is more construction next door, which gives that swampy, icky smell. The HVAC system needs some work though, the rooms shouldn't be icky and stinky like that. When you are outside, you don't notice (likely beacuse of the ocean breeze). 3) A/C in room: motion sensored and turns off at night, making for several wake ups because it's so hot. My husband tried to rig toilet paper in front of the air vent to replicate movement and keep air on. No luck. Made for uncomortable sleep for sure. 4) Restaurant Service. Execution, execution, execution!!! Service was spotty at best. We waited over a half hour at one restaurant (Helio Beach Club) and weren't even approached - so we left. No drink, no food, nothing. The Indian place had terrible food (oil soaked naan...ick). My husband gave Helios a second try one night, by himself. He was seated in front of the band playing. As servers walked passed him multiple times, the band played 2 full songs, and he still didn't even get asked if he even wanted a drink, let alone food. He ended up walking out without being served anything, simply because no one came to take his order. Not once. 5) Misrepresentation: we were told upon checkin one of the most popular restaurants to book was the Indian "Bogashi" because of the Michelin star chef. As a foodie and lover of GOOD Indian food, this was exciting. Alas, the restaurant food and service was terrible, and the server didn't even know what a Michelin star was much less have a MS chef on staff. Ridiculous. 6) Restaurant Reservations by our Butler: bottom line, our Butler screwed up our reservations for two nights and we didn't get into where we wanted. No accountability to accept responsibility for this mistake and no leadership to fix the mistake. We spoke to the manager who said they'd work on fixing, find or call us with the final outcome. Nothing. No call, no stopping by, ZERO. I really could go on about how many problems and issues they had there. We even made a handful of friends throughout our time, and they all seemed to have the exact same idea of this place, the restaurants, and the food, which reassured us that we weren't crazy and that having high standards isn't the problem. One last PRO, the breakfast buffet spread was amazing and the service there was absolutely spot on. Well done with that place. read more

Extremely disappointed! Everything was absolutely wonderful until it was time to check out. When we first arrived we made a reservation at Chic Cabaret for later that night. Unfortunately, after a long travel day and something I ate, I got sick and we were unable to go. We called to cancel our reservation and went on with our trip. Time to check out and they're telling us we have to pay the $75 for the show. I explained that we were unable to go because I was sick, but they said because I didn't cancel by 3pm we had to pay. I got sick at 6pm, so how was I supposed to know to cancel by 3pm? We were never made aware of the cancellation policy when making the reservation either. After going back and forth they told me I would not be allowed to leave the property unless I paid. They held me hostage until I pulled out my credit card to pay. They took a scanned copy of my passport and made me draw my signature on the receipt exactly how it appeared on the passport. They made me redraw my signature 3 different times. It was genuinely a terrifying experience and they used scare tactics against me in order to force my signature. I have never been so disappointed in my life! read more