We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

Came here for a large wedding party during the holiday weekend…read more Pre-booked the free SUV transport which was amazing when we landed and left. Both drivers were professional and safe. This was a big plus for us. The room I booked was a two story with a balcony and small pool on the roof. I was asked if I wanted an ocean view and access to better liquor and restaurants checking in for around $250 extra a night. I went for it, but I didn't see a return on this as I hoped to. It was a beautiful room with a partial ocean view- I wonder if it would've been the same had I just not done the upgrade. The elevator was broken to our building and the exclusive restaurant we had access to so that was absolutely awful when I fell ill in the heat. The pressure to purchase bottles of wine rather than drinking a glass for free was clear and we felt very awkward. The food at magna wasn't good either. But the rest of the places- especially oregano and the coffee bar were great. Everyone who worked there was kind and warm. The pools all close early, so having a pool on our roof was nice. The wedding was beautiful and after party was a blast. Highly recommend in that regard. Access to beach was nearby and walkable, and the sand was nice. I expected more from purchasing the upgraded package and I didn't like being pressured to buy $300+ bottle of wine at dinner. I hated that the elevators were broken in our building and dinner. But the rest was good.

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to…read morecelebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property.

Late Post! 2/2026…read more Check-in was easy. They gave us bracelets that had a tiny metal disc that worked as a key to get in our room. Make sure you keep it on when you leave the resort. We were behind a group that did not have their bracelets, and they were asked to pull over to the side while the hotel confirmed they were all guests. The resort is huge, and everyone was getting lost even though there is a physical map as well as an interactive map on their app. But after day one, we got the hang of the layout. We wanted to visit Isla Mujeres, and the concierge gave us instructions and ferry departure times. I highly recommend the trip if you are staying here. We had a blast. I don't recall all the restaurants that we tried, but the steak and lobster dinner was a standout. I didn't think mole had any business on my filet mignon, but I was mistaken! The staff was amazing. Every request and every question was returned with a smile and a hand to their heart. This resort is one of the better all-inclusive adult resorts that we have had the pleasure of staying at.

Update: received a return e-mail that was AI generated from Gabriel Rodriguez who is the Room…read moreDirector Manager. Needless to say, it was so bland & not effective. It definitely does not make me want to return back to Atelier. The management such as Gabriel & Diego need some serious help & more training in management skills. They should train under Forbes Hospitality Training Program like the managers/staff at Ritz Carlton Grand Cayman. Go there if you want exceptional stellar guest services. Every mgr & staff person @ RC GC go over beyond for each of their guests. We chose this property to celebrate our wedding anniversary, a special occasion we had hoped would reflect in the exceptional hospitality and attention to detail for which this resort is known. As seasoned travelers who regularly stay at five-star luxury properties around the world, we understand that occasional issues can arise; however, what distinguishes an exceptional resort is how effectively those issues are resolved. The issues we feel in this case were not resolved during our stay. Shortly after checking in early July, we discovered that the toilet seat was loose & unstable, shifting significantly during use and creating both discomfort and a potential safety concern. My spouse actually fell off of the toilet seat. We promptly reported this issue in person to the front desk & were informed that the maintenance team will address it, but the problem remained unchanged. The toilet seat was never fixed during our entire stay. The lack of proper follow-through on such a basic maintenance matter was disappointing & not what we expected from this luxury resort especially during our special anniversary celebration. A more frustrating issue occurred the afternoon before our departure day. After spending the whole, hot & humid day at the pool, we returned to our room wet, sweaty & sticky ready to shower only to find that our room key fob had been deactivated. We were locked out of our room in wet swimsuits hot & uncomfortable. There are no phones around in the hallways to call the front desk. Due to the very large size of this resort, we then had to walk a considerable distance back to the front desk to have our key fobs reactivated. This inconvenience could have been avoided. We asked why both of our key fobs had been deactivated prematurely & we received no response. These issues reflect lapses in both maintenance follow-through, guest service & guest experiences. At a property of this caliber, guests reasonably expect reported issues to be properly resolved & room access to remain available until the designated checkout date & time. Atelier Playa Mujeres was on the 2025 Forbes Travel Guide & its reputation for luxury & exceptional hospitality were the reasons why we decided to stay there for our first time. There are many other luxury resorts such as Nizuc, Le Blanc or Live Aqua in Cancun competing & vying for the same category of repeat guests. Whilst there were aspects of our stay that we enjoyed, these avoidable service failures significantly affected our overall anniversary experience. After checking out & whilst waiting in the lobby for our transportation, Diego Gonazalez, the front desk manager approached us to ask about a couple of issues we experienced during our stay. Upon listening to our concerns & praises to some of their staff, we felt dismissed and not taken seriously after speaking with him. Diego was not effective at all in addressing our issues at all. Because we were displeased & frustrated with a lack of response from Diego, we asked for the General Manager's e-mail hoping that the future guests will not experience what we did. What a waste of time! On a positive note, the food here is above average with many offerings in various restaurants. Need reservations for most of them. Los Abrazos was our favorite. There are some rock star staff at this resort: Byron (bellhop), Gerardo (Los Abrazos), and Alfonso (main pool waiter).

I came here for a family vacation (2 kids - 2 yrs and 2 months)…read more This place is an amazing place to bring kids, super accommodating (crib, sanitizer, etc) and adults The gym was well equipped and they provided a lot of activities, I was a huge fan of the shows, very talented The food was superb, service was amazing, definitely coming back!

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Location - excellent. Completely beach front. Easy to get to the hotel…read more Rooms- we stayed in 2 different ones. The plunge pool room was my favorite. It has the most awesome view. There is a small patio between the room and the plunge pool. They provide you with a hammock for that area. It is also lit for nighttime use. The water was clean. It was a large room. It had large shower that has a full length window to a garden area. No one can see you, just in case you were wondering. Service - even before we arrived. I contacted the hotel through whats App. I needed help with the booking. Alex was wonderful and helped me every step of the way. He went beyond his job description to help me. He even helped me set up a romantic gesture for our anniversary. He helped with transportation. He even checked on us when we had not arrived to the hotel yet. Luigi helped check us in. Always asked how our day was going and gave us suggestions on where to eat. The grounds are monitored by a security guard at night. So we felt safe enough to hang out at the beach at night. It is also within walking distance to the main Avenue with all the top restaurants and many shops.

On the beach. You can go from your bed to the ocean in…read moreseconds. There are only 6 rooms so it's very intimate. The bed was perfect. The shower was hot! The best part are the employees! Wow. Every person was so friendly and welcoming. And not the kind of welcoming you'll get at a W but actually nice humans. Stay here. We will be back! Also, the beach is amazing!

The perfect hotel - right on the beach. Great staff nice property. We will always come back!read more

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

Second visit and another GREAT vacation! We have been fortunate to travel to some amazing…read moredestinations and this place is special. It's fairly new and a lot to love here. But we read a lot of reviews at Yelp, trip advisor, ect, and the reviews are mostly glowing and no mention of anything that could be better. I wholeheartedly recommend this resort, but there were a few things that could have been better. But thus was overall the best AI and we will return. Shootout to an exceptional employee Jhordy at inspira pool who went way above and hope to see next time. Our butlers, Ping Ting and Aline were fabulous.. and will request them next time. They made everything run smoother and got us ALL the reservations at the times we wanted. Def would have not happened w/o a butler. Not intrusive at all. appreciated fuss made for our 27th anniversary . A lot sets this apart from other all inclusives. I feel the food and the cocktails are better and more selecting. We often are celebrating either a birthday or anniversary on vacation, and they always ask at resorts.But then nothing is ever done or said to honor it, which is disappointing. That was not the case here. It seemed every server congratulated us on what we are celebrating. made us feel very special, plus I assume the butlers sent roses and champagne with a big chocolate heart to our room. very much appreciated. It might seem childish, but these dates mean something to me, and I appreciate when they are acknowledged. This is a fairly new resort, and everything seems very clean and well kept. The staff was warm, welcoming, friendly, and helpful. If they were understaffed or having a bad day, they sure hid it. Love the way the common areas and bathrooms smell ... omg you will see. I love the fragrance of the molten brown amenities ..going to buy some. Our inspira swim out room was large, quiet, and luxurious. Well-appointed and lovely. The tub was amazing, but they don't have shampoo and conditioner in that area, and the areas they do have amenities it's locked in, so you can't move it. Is inspira worth the extra? We did it both times. Would not risk being upgraded to an inspire Without the cost. Inspira gives you more access, and I believe a bump in service. If you are fortunate enough to afford it then get it ... if not then don't. In the reviews, I didn't run across many with even minor complaints that they could improve, but there are always things that could be better. I'm gonna put those in the tip area ,so if they want to improve a bit on an already great resort. I love it here and the staff are the truly the best. What signs they have are easy Missed And they don't have a lot of signs directing you especially to area that used to be for families. Personally, I think they wanted to make it harder for the family.People to come over to the all adult area back when it was two different resorts. Now that it. 's all adult I really think they should figure out a way to make it easier to navigate. We didn't know that there was a restaurant that had Buffet for all three meals Until halfway through our second Visit. Well i'm gonna leave some tips In the tip area. Because I don't want this to seem like I had a bad trip. This was incredibly relaxing and luxurious and wonderful. Exceptional staff make all the difference. Mixologists at Calle bar are so fun to watch them create liquid art. No one ignored us and no bad attitudes. I would say one of ... possibly the best all inclusive we have tried in all our travels. Sorry sandals, excellence, secrets, Iberostar u have been out done. employees went above the call bring lots of tip money.

Five star all-inclusive and adults only resort!…read more Newly opened resort about 40 mins from Cancun airport and 20 minutes further from hotel zone. Our reservations was for (7) days and the length of time felt right. We booked two excursions; (i) visit Chichen Itza on a tour; and (ii) visit Playa Mujeres on a catamaran. Chicen Itza is a "must do" if you visit Cancun for the first-time (no question). Following our two excursions it was back to the resort to relax, eat and sleep! The resort has (7) eateries from avant garde, to breakfast buffet, steakhouse, italian, american, asian and pastry cafe. The exquisite culinary cuisines at each restaurant was phenomenal but the steakhouse, asian and buffet ranked highest for me. The bars on property were sexy and classy from the rooftop ocean views, lobby and swim up bars with the staff making our experience special. By far, the sky bar and lobby bar were the spots for me each day serving "top shelf drinks". There is also no need to leave your room if you're hungry, room service was impeccable by bringing your meals in a warm service cart with all the condiments and proper silverware. I highly recommend the New York Strip! There is no denying feeling compelled to stay on property to maximize an all-inclusive, but this is one property I'd have no issues being stranded at. Service is first-class, staff is highly attentive and respectful of your privacy and the resort is highly luxurious. If the opportunity to splurge on a room permits, I'd recommend the swim up pool on the ground floor(s) to enjoy swimming under the stars at night with that someone special, you'll forever remember those moments.

This is my second time at Villa del Palmar. I love their room service menus. Beats other resorts…read morearound. Clean resort with friendly staff. Love the restaurant selections. Didn't get to try Zama this time but heard from other resort guests that is very good. Their buffet restaurant: Caprichos only offers breakfast during our stay in Aug. The staff is very nice and helpful. If you can get service provided by Alexis, Daniel, or Eduardo definitely recommend it. I wish that they could have more varieties of cuisine for breakfast like stir fries and rice options, not much of Asian food offerings. Would love more tropical fruits like mangoes, longans and cactus fruit available. Portions are big at the restaurants and would love it too be smaller so easier to enjoy more of t the menu items. It would have been nice to have soup available as well at breakfast. The pool without the bridge by Zama restaurant is very good and if you get Luis or Gabriel or Raman, they are very good. Overall, we had a very nice stay here and wish that they have pool floats for use at the resort.

8/2/26-8/8/26 My…read moregoodness, I can't believe what a great experience we had for my 40th birthday vacay. We got the all inclusive plan and upgraded to a suite upon arrival. I had read so many mixed reviews about this place but we had a blast. I love the Polynesian vibes. Reminded me a lot of Aulani in Hawaii. I loved how the pool was open until 9pm (or until they kick you out). The pool was a tad bit too warm for the weather but it made a perfect evening time swim comfortable. All inclusive plan includes 24/hour room service. We ordered room service meals quite a bit. It also included all drinks in the fridge and candy and snacks they offer on the daily. If I was in need or some snacks, I would call in to request a refill. They would bring the metal cart up with sodas and snacks/ and candy bars. Boy were we spoiled. The suite was spacious, allowed me to do laundry daily and had blasting cold A/C. I loved the hammock on the balcony which I took a daily afternoon nap in. There were some mosquitos and once they got into the room, we were food for the rest of the days until they get smashed. The restaurants for dinner were all amazing. I truly wished they had Caprichos buffet for dinner. I would have loved to see a carving station and good quality seafood items. The beach bar and pool service was top notch. They cleaned/ washed the lounge chair, tablets and floors daily. Each day you had a beautiful pool area to enjoy. My kids enjoyed the occasional lizards/ Iguanas they would see on the lawn. They include free paddle board bad kayaking when you stay at villa deal palmar and Garza Blanca. The staff in the hut just as which hotel. You sign a waiver for any minors and off you go. There is aqua world and a private jet ski rental place to the left of the beach (out of pocket expense). You can book any water activities there. Don't need to drive anywhere. The only complaint I had about the beach was too much seaweed. They had a tractor thing to pick up the seaweed throughout the day but it just kept washing up. Ocean water was warm and we got to see some fish. The only inconvenient thing was it's definitely a bit far away from the hotel zone and trinket shops. We had to uber in and out to go places. I can see this being a hassle if you enjoy the night life. My family however, are not that active so a couple times we went out was not too big of a deal. We truly enjoyed our stay here and I would recommend it to anyone I know.

The location is great, walking distance to North Beach, great restaurants, and night life and…read moreshopping on Hidalgo Street. In past stays on the island, we rented a golf cart and due to the location of this property, did not need to do so. Fantastic location. The front desk was closed, when we arrived, and had to get an on-site spa masseuse call the hotel manager so we could check-in. Once we connected with the manager, things went very smooth. We arrived to the room, we realized that It had two queen beds rather than the king bed that we reserved. Spoke to the manager and she advised that the rooms with king beds had broken ac. Special note- the manager, Alex, communicated very well, attentive to our needs and offered excellent customer service. She was impressive. The room was clean, large, with all accommodations "as advertised." We were impressed with the cleanliness of the room. It had a mini kitchen, medium sized fridge, and nice closet. The facility offered beach towels in addition to bathroom towels. The towels were of high quality and nice. Our first night, we experienced the ac not cooling well, notified Alex and she promptly addressed our concern and we were very happy. The pool was clean. Spa was not working. Area outside of our hotel room was clean and well-groomed for a tropical type setting. Love the occasional iguana's roaming freely through the area as this contributed to the positive experience. We understand that the price point of this hotel is on the lower end. Based on this we rated it as 4. The hotel is in a fantastic location. Do not expect luxurious accommodations. We would stay here again.

I have been to Isla Mujeres many times and LOVE going and getting a massage from the Spa in this…read morehotel. This week I had the pleasure of getting a 90 minute massage (1,450 pesos) from Miranda. I went to her in a lot of pain - and left feeling refreshed and energized. I even walked 10 miles afterwards, and was not in pain at all! It was such an amazing turnaround that it surprised me! I'll be back next time, and hopefully Miranda will be there to help me out!