There's only two reasons why this review even gets one star: the gym is close to my house, and yelp allow negative stars. At this gym, they sold me some personal training. About 30 hours or so. They never told me that it was auto renewing, and after I finished with my personal training, my trainer asked me if I was planning to re-enroll. I said no, I was not planning to re-enroll. Next thing I know, I am the proud owner of like 120 hours of personal training! And I can't return them, or get any money back. Also, the customer service here really sucks. One morning I showed up to work out on a Saturday, the gym is supposed to open at six, I got here at about 10 till. The parking lot starting to fill up with people, and at 6:05 the gym still wasn't open yet! 6:10, 6:20, at 6:30 I finally left with a bunch of other people. So much for waking up early on Saturday to work out! Also, I'm going to post a picture of a sign that has literally been on the men's restroom for a month. A month! How long does it take to hire a plumber and get them out here to fix the toilet? Evidently it's just easier to secretly charge people for personal training then it is to use that money to actually take care of the clients. It's kind of a small gym, lots of the machines breakdown., It's just kind of a place that you go only if it's close to your house. Update!! Here's a picture of the other men's restroom. Notice there's no toilet paper? Well, instead of replacing it, TruFit has, in its most epic display of customer service, put out tissue boxes instead! Classy, guys. read more

Tru Fit Athletic Clubs - Gyms Near Me - Aurora, Colorado

See all

Update - now another cable is broken. That makes 3 out of 8 that are broken. Almost half. Way to go Tru Fit. read more

Tru Fit Athletic Clubs - Gyms Near Me - Aurora, Colorado

This place is a scam and deserves ZERO stars. Please reference my original review for my reasons in no longer going to this facility and when that was dated. I am STILL trying to close out a contract that should have been done about 11 months ago and they keep charging me with going through what we told were all of the cancellation processes. They continued to charge our card, and we have disputed those charges and now they won't allow us to AGAIN cancel because there is a balance on the account. I have not attended this gym physically in over a year because it is disgusting. It is filthy, the "child care" is horrendous, and there is no general regard for basic maintenance. I went in again this week to speak about this whole cancellation issue again, and the place just reeked of stale sweat and there was a visible film of dust on the surfaces. Their front desk "manager" (which I doubt she is) is not only adept at lying, but also snotty and obviously not the sharpest tool in the shed. DO NOT go to this gym. There are too many other viable options for fitness around the area that actually deserve and appreciate you as a client. read more

Absolutely disgusting used equipment with hardly any facilities of quality to top it off the6 have a terrible cancelation policy that actually requires you to write a letter or go in just to cancel you will still get charged for the next 30 days though. Avoid this gym like the plague. read more

I've had my membership with trufit for about 7 months now. When I first for the membership the gym was brand new. So everything was great! They have a variety of classes from cycling to Yoga to Zumba. My all time favorite was the barre class with Micky ( sadly she left about 2 months ago). She was a great instructor and I loved her classes. They didn't have barre for a while after she left. They recently just got barre back (I haven't tried it yet). Zumba with Ally is a lot of fun if you are into Zumba. She really fun and she has a great routine down. I just started going back to the gym recently and I noticed that the treadmills are starting to rust so it's making a noise when you're running on them which is very annoying. Other than that everything else seems fine. The gym is pretty spacious and has s ton of equipment! Definitely not like 24 hour fitness but it will do for a neighborhood gym. The only thing I would wish they had was more room to have more times for the fitness classes. read more

Tru Fit Athletic Clubs - Half of the gym - Gyms Near Me - Aurora, Colorado

Good luck getting out of your contract. After being told that I could be done at the end of my contract, they've kept charging me. The person I spoke with failed to mention any extra steps needed and said it would be done at the end of the contract. Now I'm out of pocket hundreds of dollars. Also the gym is not to the sanitary standards I'd expect (which is why I switched). read more

I have been a Trufit member since October 2015 and continue to see a steady decline. I cant recall the last time I have seen a piece of equipment cleaned or repaired in a timely manner. The weekend staff do seem to be friendly and pleasant, but the weekday morning employee at the front desk will never give more than a nod even after greeted. Today was the final straw. I arrived at 4:45am as I do most days as it is the only time of day that my schedule allows me to work out. The lights were off and the doors were locked. No one was there to let the 30+ guests into the gym. I proceeded to wait until 5:30am, 90 mins after the gym should have opened, but still no employee in site. I am hoping Trufit will do something to compensate all of the loyal members that come in regularly or I will be cancelling my membership. read more

Tru Fit Athletic Clubs - Gyms Near Me - Aurora, Colorado

See all

I am a proud Planet Fitness member however I don't discriminate against gyms and my friend lives right by Southlands so on weekends we go to her gym AKA Tru Tru Fit gym is a mess and the water fountain is broken. Today while on the treadmill I noted that no one was at the front desk. I watched a dude stand there for 10 minutes with no help. I looked around and saw no staff. By the time I got off the treadmill *16 MINUTES LATER* someone finally came up to the front desk. Final straw? Was using a mat in the Lady gym wearing black leggings with white on the knees. My pants turned black because the mat was so dirty. The carpet was worse. I've worked for a few gyms in my life so I get being busy cleaning or organizing and not being right up front- but not for that long. Obviously they weren't cleaning because that place is NASTY. read more

I went to the gym today for the first time in Killeen since Tru Fit took over. There were three employees up front. My upc for golds didn't work. I had no clue you all changed from golds to tru fit. So because I signed up at the Cooperas Cove location they said I would have to go to Golds in Copperas Cove. My husband and I both have the active and fit membership from Usaa and I called him after they said sorry I can't use the gym and to go to coopers cove. Then I called my husband. He went to the Killeen location today, scanned his barcode and got in. I went back in and told them that. They said it was because he signed up at that location. Still, again they told me to go to copperas cove. Never offered a free pass for a day or anything. read more

I've been going to TruFit for about a year now. I have been a member at other health clubs, gyms, and crossfit boxes, but I love TruFit. It's a very convenient location and super affordable. I am a very active individual. I play sand, grass, and hard court volleyball, run Spartan Races and 10Ks, and love to challenge myself physically. TruFit has everything I need to get a great functional movement workout in from cardio machines to free weights. I currently workout with a personal trainer 3-4x a week. I got a steal of a deal on training sessions and it's been more than worth it. I highly recommend if you need someone to push you, hold you accountable, and encourage you- get a trainer! Mitchel and Shelby are great! They really know how to push their clients and build programming around their clients goals. The whole staff at TruFit is really friendly and helpful. If you have any questions about memberships or PT talk to Chris. The only 2 reason I am not giving this place 5 out of 5 stars is because 1) it's small and sometimes can get packed. But this isn't really a reason because it's not an intimidating setting when it's busy like some other gyms can be. It's just a bunch of people all there to be healthy and be the best they can be. 2) There's no pool, hot tub, steam room, basketball courts, racquetball or anything fancy like that. I used to go to a health club that had all of those extra amenities and what I realized is I never used any of them. Would it be nice to have them? You bet! But I don't want to pay an extra $60/month+ for access to an amenity I might use 1-2 times a year, if ever. read more

Seems this place has a bad rap because people are not reading their contracts. I've been here a few months now and have experienced no problems. Weekends are crazy as expected but I have never had to alter my routine or wait for equipment. The time I go (weekdays around 1-2) is pretty quiet. I've seen gains in my strength and cardio since signing up read more

Wow, Bad, Bad customer service, I wanted to sign up a friend, who actually tried Tru Fit few years back. We were told that she can't get a one day pass, its ridiculous since she was a potential customer. I have been a loyal member for the last three years but I will think about extending my contract. Here is what happened, when I tried to get a one day pass, I was told that's she cant get a daily pass, since she already had one few years back. Further, I asked what plans they have, she replied we have a $10 daily pass if you want one. I stoped right there, $10 a day, really that's all you can offer. I was deeply disappointed and left, since I was excepting a yearly package deal and more professionalism. Best regards read more

I visited this club last week. They really cleaned up the place. Confirmed they're under new management - and they're shaking things up for the better!! read more

I would consider another gym! This gym typically has 2 or 3 pieces of broken equipment at any time. Their lying leg curl machine has been broken for at least 9 months. Their stair climbers sound like coffee grinders and they usually have 2 or 3 out of order at any given time. The gym is dirty and poorly maintained. The soap and paper towel dispensers are often empty. They never have staff walking around the gym to put weights back and stop members from abusing the equipment. They have a whole section just for women that gets next to no use. When they have one of their classes, they turn the music up so high that you can't hear your own music on your earbuds on the other side of the gym. It seems like they never have a manager on shift during peak times. On the other hand, I guess you get what you pay for. Bottom line, this is a low end gym mismanaged, under staffed and poorly maintained. read more

I joined this gym since I live in the area and needed something super close and convenient. If you just need a gym for cardio and weights no frills this may work for you. Some of their classes are ok. They need a better range of them and more time options. You can do HIIT or crossfit classes for an additional fee ON TOP of your membership fee, which just about doubles it. They did get us on the Club Enhancement Fee ($98) that I had no idea about, 90 days after signup. I even asked if there would be additional fees after paying first, last month and annual fees to join. Of course my sales rep said no. I tried to fight it to no avail. They wouldn't budge. That still doesn't sit well with me. After my contracted year is up, I'll probably cancel my membership, buy an elliptical and join one of these cool crossfit places popping up around here. I'll get more out of that. read more

This gym is such a hustle! I signed up and took their cheapy start up promotion. When I needed to change the membership because my family member wasn't using it, they said I could spend "MORE MONEY" and use it myself. But they couldn't transfer it because it was in a "contract". I never found a contract that couldn't be broken. But unless they make more money off of me, I am stuck in the "contract" for another 8 months. Spoke with the manager and I am so angry. What a scam! I have a membership at Lifetime Fitness. They just charge you a fee and you can add, change and cancel whenever you want. I have been with them for 7 years and never dealt with this "contract" nonsense. Heads up if you do this gym because they will lock you into a "contract" and you are stuck for it unless you want to shell out more money. What a SCAM! Go to Lifetime. They never jerk you around with this stuff. read more

This is a great gym. Tried out a yoga class the other day, and loved it. They have 3 group exercise rooms, including one dedicated to yoga and one dedicated to spinning. Plus a dedicated pilates reformer room. The locker rooms are really nice, and there's a sauna in each one.....love that. Much bigger space inside than you would think. read more

Updated to add that the gym did NOT OPEN ON TIME TWICE THIS WEEK. TWICE!!!!!! I'm not sorry I've done business with these ASSHATS. I'm sorry I've done business with people who align so poorly to my personal values! HAPPY 1 YEAR ANNIVERSARY TO THE BROKEN PRONE LEG CURL!!! WHAT KIND OF BUSINESS LEAVES EQUIPMENT BROKEN FOR A YEAR??? A YEAR Sweet lover of the good life WHAT IS GOING TO TAKE TO GET THE EQUIPMENT FIXED??? The prone leg curl machine has been broken since JULY 27th. ITS NOVEMBER!!!!!! The Earth has made 1/4 of its orbit AROUND THE SUN since this machine went down. You have GIVEN AWAY TWO TVS SINCE THIS MACHINE WENT DOWN!!!!!!!!!!!!! We've entered and finished baseball playoffs since it broke! We've endured the entirety of political campaigns and finished an election since this machine went out of service! Help me understand! If you're not going to fix it then at least take it off the floor! Quit getting my hopes up!!! You spend MORE energy changing the sign on the machine that says it's not working than ACTUALLY trying to fix the machine!!!! There is very limited machine leg equipment in this gym to begin with, and I need this machine for my training. It's what I pay my maintenance fees for. What is it going to take? Can I call someone for you? Can I supply the tools? Can I take up a basket collection for additional change on Sundays at my church? Get a cardboard sign and beg for money from cars at the corner of smoky hill and Main??? Provide a blood sacrifice? Build AI technology that can fix it without requiring just compensation? Get someone to 3D print the replacement parts? Ask Santa for a new one for Christmas? Can we reach out to a charity? WHAT?!? WHAT WILL IT TAKE? Don't even get me started on the broken assisted pull up! That's only been broken for six weeks, so it's not really time to complain about that, that's the blink of an eye around here apparently! TWO stair climbers, one treadmill, and a rowing machine are ALSO broken right now. Emails get bounced back undelivered, people at the desk tell me someone is "coming today" and yet here we are, shrinking hamstrings, trying to cope with adjusting my workout plan YET another week to accommodate not even shoddy - indifferent - customer service. I'd switch gyms but this is the ONLY gym nearby. Clearly they are using this to their advantage. I'll be happy to update this review when equipment begins to be maintained even slightly better than its current level. Hopefully now that they've been publicly put on blast someone will listen. I would love if someone would reach out to me with an update on when ALL of this equipment will be restored to working order. read more

Went to Tru Fit with the intention of using it 2-3 times a week. Took a tour, it looked acceptable. Signed up for an overpriced month to month membership. Two days later I realized I simply didn't have time to work out at a gym. I have two jobs and am in school. Went to cancel and they told me I would have to pay for 3 months at 40.00 to cancel: totaling $120.00 for no use and 3 days membership. This was not explained at the beginning and its bad business practice. Hate them. read more

We have been members at Tru Fit for a few years, I personally feel it is a great club, as a former owner of several large fitness centers from back East, the value members are getting vs the pricing makes it a great club. The club could use more attention to the equipement when a machine breaks down, but there are certainly other choice's. I'm not a big fan of the isolated Lady's only area, that could used to be a training room with heavy bags, My clubs always had different ammedities then other clubs and that's what set us aside from the others, that area would make a great heavy bag, speed bag and even a floor boxing ring. I would bet the membership would go thru the roof.... have specific rules for that area... read more

I have been in the process of attempting to cancel my membership for the last couple of months now. I really enjoyed the gym when I was a member, I had zero complaints as an active user. The trouble has come when it came time to cancel. I had read the contract and knew I needed to cancel in person and that I had to provide a months notice. No problem! I was canceling the membership because we moved from S.E. Aurora to S.E. Castle Rock and there is not an existing facility in Castle Rock. I started out by attempting to contact Trufit by phone to let them know I had moved and would need to cancel, but I simply kept getting a gym employee who "could not help me, but would pass along the message." However, the message never got passed on. I finally had the time to head over there in person to cancel, where I had to wait an hour to speak to someone, who appeared to be chatting with a friend. The staff did not explain to the manager Michael my reason for being there and he apologized once he realized I had been waiting for so long, while he was simply chatting. I was gracious and said no problem, I was just looking to cancel, due to having moved. He stated there would be no issue with canceling, but that I would still be charged my monthly fee as I needed to give a months notice. I said no problem, I understood that per the contract. He was kind and said he would give me free access until July, even though I insisted I was no where near one to use it. I left thinking all was well, but it was not!!! I saw a charge for the annual fee post to my credit card, which I immediately disputed thinking it had to be a mistake, because I cancelled my membership. Again, I began repeatedly calling the gym to speak to someone about how this could of happened. Same issue, they kept promising to call me back, but no one ever did! I even told them, I was disputing and they still didn't respond. Today, I finally got a hold of one of the female managers who explained to me that I had missed informing them in person by TWO DAYS and therefore, I was to be held to paying them the 49.99 per my account and my husbands and there was nothing she could do to help me!!!! I told her I disputed it and explained the whole thing and she threatened me saying that they would send me to collections if I refused to pay. WOW!! Saying she was hostile, would be an understatement. I feel like they purposely pushed me off until it was too late and they could "legally" collect the fee. I have insisted on speaking to Michael again but was told he was on vacation. I requested a callback, but this is some pretty shoddy business practices. I did everything I could, to cancel "correctly" and per "the contract" and this is how I am treated. I hope Michael Delalosa (sp?) is willing to be an honest and upstanding guy since he was aware of the whole situation and will rectify the unfairness of what is taking place upon his return. However, given some of the other reviews, I am a bit worried to say the least. I am an upstanding individual with great credit and a long history of paying all my bills on time or ahead of time. I also work for the federal government and am aware of contract law. Please listen to the warnings of myself and the others on this forum about some of the bad practices this facility has when it comes to canceling your membership. Once you are locked in, you are locked in and they mean it. They don't care about you, just your money. Update - I spoke with Michael and even as a general manager of the Aurora store, he states he is unable to help. I am a disabled veteran and need the $100 they are taking just because they can, for my care. read more

I really enjoy this trufit. Location is convenient, cost is very reasonable, and it's clean. Gave 4 stars because they're not 24 hour accessible, and kids club hours are minimal, which is important to my family. read more

Equipment padding can get worn and is repaired with black tape without recovering for months. Areas of gym are frequently out of paper towels and disinfectant. Rates are high compared to other gyms unless joining during promotions with long term contracts. Locker rooms aren't as clean. Inside of lockers rarely clean, I wipe out myself. Staff is friendly, convenient location in Southlands read more

The gym was not terrible for the price we paid ($35/month for my wife and I). 20% of the equipment was usually down or needing some repair, staff rarely (if ever) did rounds to clean the equipment either, but it provided what we needed. Then they told us there would be an extra fee to pay by recurring card payment. Then COVID 19 happened, they shut down and let us know they would still charge us fully during this (despite providing 0 services). Per their manager, "We are also going out of our way to credit members a month (for) future dues once we reopen". They feel it's a "favor" to credit us instead of not charge us for service we can't use. It was already questionable because of the equipment, now it is downright deplorable how they handle their business. There are way too many other gyms in the area, don't even bother here. read more

I love this gym and I have probably had thirty gym memberships in my life. Granted, the leg equipment could be better and there is often a group of confused high school aged boys using every single dumbbell, it covers the basics. Lots of cardio equipment, adequate free weights, cable machines and machines. It's always clean, rarely crowded and the equipment isn't always broken like at every 24hr I have ever been to. I have literally NEVER had a single person approach me about training and my membership had never changed so I am not sure what issues others have dealt with. Pros-Big clean locker rooms with saunas, decent equipment, clean. Cons- they could use more leg equipment and racks for the cable attachments. read more

If you have to move to a location where there is no Tru Fit or simply do not like the gym equipment/ staff and file to end your membership the company will continually charge you membership fees. and when you call the associated number with the email you will get a person on the phone that will only run you in circles and tell you that there will be a service charge to end your membership. Once that is paid the charges won't stop and you will never be able to get them to stop trying to charge you. Luckily I put my membership on a credit card and was able to call the company and have them block all of the attempts to keep charging me. There is also a BBB rating of very poor and it states the same thing That I went through. Do Not Use This Gym!!!!! read more

I've been a member now for almost one year. I only do the classes, not use the equipment. The Yoga and Pilates classes/instructors are phenomenal! If one of the instructors is sick or what not, they are excellent in finding a sub for their class and only once to the best of my recollection, was a class that I want to attend cancelled due to no instructor, not bad!!! The only reason I didn't give it 5 stars, is 'it could be a little cleaner and there have been on-going maintenance things (paper towel dispenser in restroom, water fountain) that took too long to get fixed...IMO read more

I enjoy going to this gym and the overall experience here. I worked with a trainer when I first started going here (and was of course pressured into buying more sessions) but once I got what I needed out of the sessions, I can work out effectively and never have a bad experience. I really enjoy the lady room where I can work out with just other women. I don't always want to think about being looked at by dudes, so I appreciate this option. Additionally, there is enough equipment that the equipment I want to use is almost always available. read more

I have been a member here for about 1 year. After that year, I can mention a few things you should know. First, the gym has outstanding childcare services for the price. Where else can you get a full gym experience with classes and childcare for $30/mo. During peak hours (weekday afternoons) you can expect a wait for certain weight equipment. They do have every piece of cardio and weight equipment necessary. Almost every time I'm there, they're out of cleaning solution or paper towels at a station. They should really invest in installing another water fountain station as well. There is only one in the whole center. Bottom line: a fully equipped gym for a great price. You just need to manage your expectations. read more

I love this gym! It's always clean, staff is friendly and equipment is great! I would give it 5 stars if they didn't close earlier on the weekend :( Overall I am really happy to be a member! read more

Good price, good equipment, the staff and customers are considerate and respectful. There is really good air circulation and it is never overcrowded, even during peak hours. I haven't had any issues with the kids club, in fact they have a separate section to keep the toddlers and bigger kids away from the smaller babies. Overall it's a great gym. read more

Friendly staff, child watch is clean and childcare providers are caring and friendly, equipment is in good condition, and it's easy to get a solid work out and change things up. All around positive experience. Giving 4 stars because there is nothing that really makes this gym standout, and there is no pool. read more

This place seriously sucks. Judith at the front desk is extremely rude. I went in for the first time today for a cycle class and he told me "it's OBVIOUSLY in the room that says cycle" Poor customer service for a person at the front desk. I was unable to take the class because they did not have a bike shoe rental and it didn't specify this anywhere on the website or class description. cancelled the class. Mike in member services is rude as well, careless attitude and no respect. The place is not well lit up and the vibes are bad. Plenty of other gyms to go to around this area. Don't come here. read more

This company has zero customer service. I am unable to go in to cancel and so I have been calling and emailing for a few weeks now to cancel and have not received a response. The manager refuses to talk to me on the phone and insists on email only communication, but does not respond to the emails. I am so fed up with this gym, I do not recommend it to anybody. read more

The gym itself is wonderful, no complaints there. Like some other users here, I had issues getting stuck on auto-pay for some personal training sessions that I did NOT order more of (again, the trainer herself was fabulous, and she is in no way connected to the billing department, so to be clear my beef is with billing not her!)... my advice to others who've had that same problem is to dispute the charges with your bank- that was the only way I was able to get my money back, after many, MANY attempts to work directly with the gym directly. I still belong and go a few times a week because it's convenient, affordable, and clean. It least now I am fully aware that I will probably have to dispute the charges with my bank if I at some point decide to switch gyms, haha! read more

This place does not even deserve one star. The machines are always broken, dirty and staff is just plain rude. After twO years I was finally able to cancel my membership and I still had to pay "late fees" from supposed payments that hadn't processed a year before. They will hassle you for every penny even if you comply with your contract. I can't believe places like this still have business consumers should put them out of business for their scams! read more

For the $, this place is solid. Provides everything you're looking for & especially adequate when the foot traffic is light.

After speaking nunerous times with the location and manager I am unable to obtain any information about the gym or membership prices....they won't speak with me about anything since I told them that I was not interested in training packages. I will not be going to this gym. read more

Try out the free pass and form your own opinion, but the salesperson I spoke to obviously has no moral fiber, and no problem lying. Hopefully the rest of the staff doesn't follow his example. read more

The salesperson who dealt with our family told us we can bring in all of our family. Now everyone can work out except me because of some stupid details that, naturally, nobody on staff told us. Now I sat down with the assistant manager and told her I couldn't afford a lavishly priced membership since I was interested in paying for my own membership so I can work out with my family, and hopefully there was some basic package she could set me up with, and there was "nothing she could do." She even recommended me going to planet fitness on Mississippi if I'm looking for a "cheap gym." So guess what! I'm a member at planet fitness and it's great!! read more