I'll start off by saying that Bill, John and the rest of the employees are nice and polite with their approach to customers, but that's the only good thing I'm going to say about TruLine. I came here thinking this was a family run shop that has been doing this for years and is very knowledgeable. I have a 2000 Damon Challenger with a Chevy Workhorse engine and Bill told me that they are very familiar with the engine. Damon is now out of business, so this gave TruLine a lot of leadway to give me the runaround with everything for the last 2 years. I've had a multitude of problems with the coach since it is nearly 20 years old, and everything I ever asked TruLine to do it was always a guessing game of "let's try this". Never any proper diagnosis, or repairs whatsoever.
It started with my Auto Park system. They told me it was leaking from the actuator, pressure switches etc. and the WHOLE system needed to be replaced. They said since the coach was discontinued they needed to re-fabricate it, and quoted me over $2,500 and said that still might not even fix it. They informed me that if the trany fluid totally leaked out that the coach would seize up and could be dangerous. I said I'll take my chances at that price. Then a year later, on my way to Burning Man, we stop at a gas station, and what do you know, smoke started coming from the Auto Park system and the coach seized up. A long story, and 5 miracles later, a 21 year old kid who worked at the gas station went under the coach and found where it was leaking from; it was a $20 high / low pressure switch from Amazon and we filled it back up with trany fluid and it was fixed! I even had 2 different mechanics check it out after to make sure everything was good with the Auto Park system, JJP Diesel in Buttonwillow, and Metro RV in Burbank, and they agreed. WOW! Saved me $2,500. Talk about listening to your instinct. Did you guys even look under the coach!? It was the easiest fix ever!!!
Next issue, I've been having engine power loss issues for a while with the coach. TruLine charged me to drive the coach around and diagnose it, and tried all types of things to fix it; changing the fuel filter, O2 sensors, and then told me the catalytic converter was partially plugged and I need to replace that for $2,500. Nice number! Once again I declined, and after experiencing serious power loss on the way to Burning Man, I brought it to a mechanic in Buttonwillow, CA and he looked at the spark plugs and spark plug wires and they were toast! Whaddaya know! SPARK PLUGS. The first thing you look at with engine power issues. PROBLEM solved once again.
Everything I have brought to them I needed to bring the coach back several times to look at issues. My leveling jacks weren't going down so they had to replace a small switch and it wasn't working even after that so I had to bring it back again for them to fix.
TruLine either A) has no idea of what they are doing OR B) are up-charging / ripping customers off left and right so they keep coming back and trying to replace everything under the sun.
If you're in LA, I would suggest "The RV Repair Guy - Martin" or "Metro RV". I brought my coach to them for several issues, and yes they are a bit expensive just like everyone else, but they can actually diagnose things correctly and fix them.
I'm honestly debating whether or not to contact a lawyer about what happened with TruLine. I don't know how these guys are getting away with this! My Auto Park and engine power loss issues coulda been fixed for like $250 with parts and labor!!! read more