My fiancé and I absolutely love this jeweler! He got my engagement ring here and they did SUCH a…read morebeautiful job. He then brought his best friend here to get a ring for his girlfriend--another beautiful job. Now we have been looking at wedding bands and I've gotten to experience how amazing these people are and the talented work they do. They have sat with me on several occasions to work through different ideas and have made me feel so welcome. We will never buy jewelry from anywhere else!!!!

I'd consider Stephen's the # 1 place to go to get an engagement ring! Due to advice from friends, I…read moretraveled from Baltimore to look for rings at Stephens and get their advice. While a small store, they listen really well to what their customers actually want and seem to be able to do almost anything! I felt in no way pressured, and prices were very reasonable! I went to 3 other jewelers, but I really only needed to go to one! Also, LGBT friendly!

Attention was received timely from the salesperson as soon as we entered the store. Harris helped…read moreme with care to show my choices until I made my final selection. We were in and out in half hour with two beautiful, unique pieces!

When my fiance was finding an engagement ring, he really wanted to find a place to trust and help…read morehim with every step of the process. He went to a few stores before finding AR Morris, and the other places kept throwing multiple rings at him for a quick sale. The guy he sat with at AR, really took the time, asked questions about us, what he's looking for, how he's gonna propose, etc. Of course I said yes and I love love the Verragio ring and we have now been trying to figure out what wedding bands we want. Clare is so professional, friendly, and attentive. I brought my mom and sister with me when purchasing the bands and they had a positive experience with her too. My mom is now considering getting her anniversary band from them! They do a great job with excellent selection. We go today to pick up our bands!

My family and I have an amazing experience every time we visit Radcliffe Jewelers. Hilda and Chris…read moreare so welcoming and friendly to all of their customers. Hilda guided me through my first luxury purchase in December of last year, and with her help I was able to acquire a new Rolex as a part of Radcliffe's opening special. Not only is she especially knowledgeable about each of Rolex's products, but she is also incredibly kind and was able to help me decide which watch was the best for me. It is apparent that she is focused on helping her clients make an informed decision, rather than being pushy in order to make a sale. Her professionalism allowed me to have the quintessential Rolex purchasing experience that watch enthusiasts dream of. She sized the watch to my wrist perfectly, ensured I understood how to operate it, explained what its warranty card covers, and more. This experience was very special to me and truly the icing on the cake, as I was already purchasing the watch to commemorate the end of a great year full of personal milestones. Hilda has since been able to source for me another piece that I purchased this past weekend and am extremely excited about. They have a wide variety of products in their store--for example, aside from their range of Swiss watch brands, Chris is currently sourcing a Wolf watch winder for my brother, and they also have a large selection of jewelry that I'd like to explore further as I continue to visit their store. I love coming in to visit Hilda and Chris every time I'm in the area. Whether I'm shopping or simply looking to talk watches, visiting Radcliffe Jewelers is always a highlight of my day and something my family and I enjoy doing together. My fiancé and I have a shared hobby of visiting local Rolex Authorized Dealers wherever we travel, and I can confidently say after stopping by ADs all over the East Coast that Radcliffe's is still top-notch in comparison. Their staff truly makes you feel like family as soon as you walk in, and I will definitely be back for my future luxury timepiece and jewelry needs. Thank you!

They're willing to work with possibly taking a trade of your existing watch depending on what the…read morebrand is or model I like this as it gives me the opportunity to get something new without having to do sell it on my own

They are not the friendliest. I've been a few times to get watch batteries or sized and it's…read moreslightly overpriced but not outrageous, they are never thrilled to see a customer walking in the door. As if we are interrupting something. They do a fine job with what I ask them to do but why not be friendly when customers come in.

I was already in the area for yearly shots. A lifetime of living in the area and I finally decided…read moreto drop in to see what they had. Customer service seemed cold to non-existent. After about 5 minutes inside asked to leave. And I was relieved.

very nasty on the phone... won't be doing business there. Not a place that stands by "no order to…read moresmall". if you aren't spending the big bucks you'll feel you are wanted their time.

Wow, what a turn for the worst and horrible experience. From saying we will never go anywhere else,…read moreto saying we WILL go anywhere else BUT this place. A small diamond on my wife's wedding band fell out after 2 years of owning it. Not a huge deal, it's whatever. We have had it for 2 years and it's small. Was willing to get it replaced. So she brought the ring in, and somebody took a look at it and said NOOO problem!!! we will replace the diamond for free, and we will ensure the setting isn't loose (turned out it was). So we got the ring back, and not even ONE WEEK LATER! the same diamond fell out while we were at a wedding overseas. One week. So my wife brought it back in to say wtf, you guys "fixed it" but then the same issue happened. You'd think we wouldn't have to pay for it, since they obviously didn't fix the setting. Turns out they want to charge us $100. Whatever. When my wife went to go back after another week of waiting for it to be fixed, they shut the door on her as they were closing and said sorry, everything's locked up. You're a mom and pop shop, not a chain jeweler. You'd think you'd put the customer first and just stay open another 5 minutes to help somebody else. Worst part of it all: the lady said "oh you should have called when it fell out! we probably would have replaced it for free" as she is swiping the credit card. WHAT?! We are telling you now!!! after THOUSANDS and thousands of dollars spent here, no way I am ever stepping foot in there again. For those reasons, I'm out.

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

They did a great job fixing our Grandfather clock The price…read morewas reasonable too.Highly recommend

Was told the crystal for my $50 Timex was coming in from Switzerland, so they couldn't predict when…read morewatch would be ready. Hilarious

Brought in A bunch of antique watches my grandfather me. I most of them just needed batteries but…read moresome I wanted to see if anything could be done for. Staff were friendly from start to finish, and were very professional. The batteries were priced a bit steep at $20/watch--but the store is in the mall and needs to keep the lights on right? I had a question about one of my watches that went unacknowledged, but I think I may have been trying to ask at the wrong time. I do not know what else this shop can fix, as they were seemingly unwilling to look at my automatic watch (although it is in quite bad shape) and the quartz watch I have that's in rough shape also didn't get looked at. So, I would call and see if they can solve your issue prior to going in. Overall I had a nice experience and would go back, probably not for batteries though.