Overall it was a very smooth experience. The staff were very friendly. They were able to complete the project quickly and efficiently. The front windshield was done for a reasonable price. read more

This location seems to have a bunch of inexperienced installers. The job they did on the 2006 Lincoln Town Car was so bad, I'm not even going back to them for repairs on what they did. I would rather spend the money to have someone fix it correctly. While I was waiting, a lady came in and complained that it was her 3rd return visit because they had not properly fixed her windshield. Then a man came complaining that his new windshield was cracked when he picked up the car. I would recommend against using this location. read more

This location is awful. Everyone seemed stoned and it definitely reeks of weed. They left my car dirty from the windshield replacement and damaged my interior of my car. When I brought it to their attention they didn't care nor offer any help to get repairs. Instead it was a big laugh fest for them. The manager is clueless. So I wouldn't use Safelite ever again. It's not worth the money I paid out of pocket. Nor what my insurance company paid. read more

I would give this place -5 if I could. They will waste your time and will not keep you informed as to what to do if their repairs don't work out. They wasted 2-4 hours of my time on each of 2 different days and still ended up damaging my car to the tune of $6200 (safety features in the windshield/camera/camera mount) which the dealer had to repair. Now they refuse to reimburse me for repairs done by the dealer. When Safelite could not recalibrate the safety features, they said to go to the dealer for repair. Safelite DID Not say they would not reimburse the repair cost. This particular Safelite shop is the worst. Avoid it if you can. read more

This was my first time using a windshield repair service, and I chose Safelite after seeing their commercials frequently on TV. I recently got a chip in my windshield while driving on the dusty roads of I-495 near Silver Spring, Maryland, and knew I needed to get it fixed. Scheduling the appointment online was quick and easy, and the verification process with my insurance provider, Progressive, went smoothly, because my windshield damage was a small chip it did not require a full windshield replacement it was zero cost out of pocket and 100% covered by Progressive. Safelite was professional and punctual, and the technician who came out was both friendly and knowledgeable. The entire repair process was seamless and hassle-free. I'm very satisfied with the service and would definitely recommend Safelite to anyone in need of windshield repair. read more

I had a small crack in the center of my windshield after a pebble flew off a truck on the highway and struck my window. I went onto the Safelite website, received a quote, got a coupon code in my email and was able to schedule the appointment within the week. I opted to bring the car to the facility because it was nearby. Leading up to the appointment, I received several confirmation and reminder emails/texts. The process was fairly easy - after check-in and before the technician got started, they walked me through the process. The entire repair took no longer than 30 minutes. They showed me the repair afterwards and it's barely visible on the outside (still somewhat visible on the inside but they told me that ahead of time). Had a really great experience overall, and all staff members I encountered were very friendly and thorough. read more

After a double rock hit the front of my windshield which ended up spidering across the entire glass, I decided to ask my insurance who they recommend. I do have to pay a $100 deductible, but they sent me to Safelight. Honestly I was very reluctant with this 3 star rating. But I read some of the recent reviews about a new manager, Nelson and hoped for the best. This was a repair that could no longer wait! Making the appointment was easy, we called in, but you can also do that online. Our appointment was set for today not even 24 hours after we called. Impressed #1 point! And every step of the way, I received emails with the appointment info, emails for pre-approval receipt before they started too, which was great and ability to pre register your credit card. #2 impressive point; as soon as I parked and got out of my car, I was greeted by one of the technicians. I'm not sure if that's standard, but yes, Impressed. BUT it seemed like a quiet time at the shop and I obviously had a car that they said they rarely see, so it might have been their enthusiasm for my vehicle coming in. Impressive point #3; we were asked to go into the waiting room and he'd be right with us as another customer drove up at same time. That's fine and we went inside to find a CLEAN and Comfortable place to wait with plenty of chairs, nice TV (if you have to wait with vehicle), coffee machine, water dispenser and hand sanitizer station. Impressed! Next we met Nelson, the manager, who Impressed (#4) us a bit more being very attentive, asking if we had any questions and addressing our concerns as the var is 17 years old and a specific plastic panel that might break if not mindful since it's showing stress cracks and is a piece to be removed for windshield installation. He explained risks, and we requested if anything breaks to keep panels in tact as much as possible as we could try to repair. He agreed and understood where we were coming from. Impressive point #5; the feedback via email and phone to know status. Before starting the job, they called to inform & get permission as the glass ordered by the scheduling department was for a high end model. There was no additional cost to us since it was Safelights error, but wanted to make sure we did not object as it has a shade banner different from the original. We agreed, but nice they checked and not assume we would be ok with that upgrade. Once the car was completed, I received not only an email with the final receipt, I received text and a phone call from the service technician to let us know car was now ready and we could pick up whenever we were ready. Pickup was quick and easy. Now to the ONLY disappointment that we were fearful of was those windshield panels. Without knowing for sure, we don't believe Nelson translated our concern and conversation about extra care in trying to remove those panels, as the 1st side attempt did get a piece broken near the Crack we discussed. However, the 2nd side they took better care and didn't repeat the same damage. LUCKILY, we were prepared and my hubby is a car guy, so he's now able to reinforce and super glue that area. read more

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I had an appointment at Bethesda MD 9:30am, and I was greeted by a nasty Safelite representative yelling at me about parking. The representative said, "the job on your vehicle is tedious and it won't be ready before 5pm" (8 hours waiting for my car). At 3:30pm, Safelite is telling me that the new glass that they ordered was broken. Why didn't they check it at 9:30am? Finally, another representative told me that they don't have the right tools for the job and I should go home. I asked for a refund and Safelite has not refunded me yet. Do Not Use the Safelite in Bethesda MD. Very bad customer service! read more

Safelite AutoGlass - They didn't clean. - Windshield Installation & Repair Near Me - Rockville, Maryland

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My windshield was chipped around two months ago. I took it to Safelite, and they made the situation worse by attempting to repair it. I subsequently requested an OEM replacement glass from my insurance, which was approved. Safelite scheduled five appointments, and each time they encountered issues. On two occasions, when I arrived, they informed me that the glass was unavailable. Once, the representative (Greg) at the counter asked, "How soon do you need the glass? We can't complete it today." Another time, they canceled my appointment while I was already driving halfway from the other side of Virginia. Just last week, they "lost" the windshield, despite me receiving an email confirming that the glass had arrived. As usual, the customer service representative in Rockville, named Chris, assured me he would call me in 15 minutes to clarify the situation, but that call never came. Now, I dont need to have the glass replaced by them; Mercedes has offered to do it, and my insurance will cover the cost. However, I initially pushed for them to handle it because I wanted to support their failing business. Two months is an excessive wait. There is a reason your reviews are deteriorating and every time I went there I saw at least one customer who had a major issue. read more

This place will waste your time. I had a 12:30 appointment and was quoted a three hour job. They didn't start the work until 3:30, then told me they needed a few more hours but also would be done by 5 pm when they close, but also they do stay later than 5 pm. I could not make sense of anything they told Me, and their story changed each time I asked a question. Don't trust these people with your time. If you need to be somewhere or need a vehicle, I would go elsewhere or make accommodations for a rental because your work simply isn't going to be done on time. read more

I like that Safelight came out to me to replace my windshield. The man who arrived was polite and got right to work. He was done pretty quickly and stupid me paid without really inspecting the finished work thoroughly. I was so focused on the new windshield that I didn't think anything was wrong. It wasn't until a day later that I noticed both corners of my hood where the windshield sits, was all scratched up. And, the rubber that goes around the windshield was not properly attached...it had gaps. I was upset. I had to make some adjustments to ensure no leaks. I will not use them again. I should've just done it myself lIke I told myself to do. Thats what I get for being lazy. read more

I was referred to Safelite AutoGlass by my auto insurance company to replace a cracked windshield. It was easy to schedule an appointment for a convenient date and time to have the windshield replaced. The service technician arrived on time and immediately got to work. It took him a little over an hour to replace the windshield, which looks brand new, except for the old parking stickers and E-Z pass transponder that were perfectly placed on the new windshield. Safelite kept me informed of everything by text, from confirming my appointment to letting me know when the technician was on his way to when the job was completed. read more

After two no-show mobile appointments, I finally had to bring my car into the shop. Safelite customer service had said they would request that the shop discount my service, but the shop did not. I was told my car could take up to 3 hours, so I had to uber to my office and back, another added expense. When I left the shop in an uber 45 minutes after my appointment time, they had not even begun to work on my car. They said they would call when it was complete, but they never did. When I attempted to reach the shop 4 hours later, no one answered the phone, and Safelite customer service could not reach the shop either. I will say that Safelite corporate customer service was wonderful through this whole process. They stayed in contact with me after the second missed appointment and did what they could to make it right on their end. Safelite corporate gets five stars. The issues seem to be isolated to this particular shop. Do not use this Rockville location, make an appointment with any of their other locations. read more

Updating after Safelite's response. I hope everyone can see from their response that they simply don't care about their customers. No ownership of their mistakes or how they treat people. They only apologized that I didn't like their price and that my windshield couldn't be repaired. No apology for making me wait over an hour past my appointment time before anyone even looked at my car. read more

6/11/2025 EDIT: The manager called me and promised my car would get fixed today. Jason came by around 8 pm and had my windshield fixed in less than an hour. SUPERB SERVICE. He's super knowledgeable, so friendly, and worked so fast! I'm very happy with him and my new windshield. Turns out, I had disappeared from his schedule without warning, apparently there was a glitch. THANK YOU JASON AND SAFELITE!!! ------- 6/09/2025: Had an appt scheduled today from 1-6 pm. Confirmed via text Friday. Got an email this morning at 11 am saying "Jason" was my technician, expected arrival time 1-6 pm. It's 6.45. No call. No show. Called the 1-800 number. They told me my appt was cancelled without any reason. read more

Rude CRS agent when calling. Always interrupting me when me talking about my issue. Big company but they need to have better professional trained staff. read more

I took my car for a windshield replacement to the Derwood location. After the repair was completed, I checked the new windshield and found a chip on the edge of the glass. I talked to the office and the technician looked at glass and he said that it's OK and that's not a problem. I also brought to his attention that there were scratches on the windshield wipers and all of sudden he started to raise his voice and he became extremely rude without any reasons. He started calling me names and then he left. I returned to the office and after waiting for more than half an hour for the management to finish their meetings, the manager finally came out of office to see the defect by herself. She assured me that she will place an order after a week since the adhesive needs to settle. I have not seen any confirmation regarding the new windshield yet. The technicians lack of attention to the quality of their work is definitely need to be improved. Customer is not fault when a defective windshield is installed, this is their job to make sure the quality of every product and workmanship is checked and guaranteed. read more

I had my 2015 Acadia windshield replaced through insurance. The process is quick, easy, as well Safelite instructing me that it had to recalibrate my Forward Collision sensor. Kudos there! After 2 attempts the sensor still isn't working correctly...geez! Well, I guess I have to head to the dealership. Skip this process if offered at Safelite, definitely if you are paying out of pocket since it costs roughly ~$250, and just get it done at the dealership! read more

Reached out to get my windshield repaired and they took 2 weeks after canceling my service 3 times for different reasons. Went with Mega glass in Rockville - better service and faster. Gave Safelite 1 star because that was the only option; If there was half a star I would give them that. read more

A little surprised by the low reviews, but here's my intake. As any great Monday starts off, what happens? I'm driving into the office when *DING - a little rock/pebble whatever hits my driver side front window. There's a small chip now. Fan-freakin tastic. Anyways, I go online and book an appointment at Safelite. I will say, the process online is VERY easy and user friendly. I wasn't able to make my initial appointment, but was able to re-schedule with no issue. On the day of my appointment, I arrived, handed my car keys and they got to work. They said it would take about 30-45 minutes, and it really did take 30 minutes. The lobby itself was good. There is a TV, Keurig machine and a small fridge that included bottled water. I think there was a popcorn machine, but it did look like it was broken. The parking out in the front is small, but I was still able to find parking. The employees were extremely nice. Overall, my experience was VERY good and I'll definitely come here again (I pray that I don't, haha) for any future window damage. read more

I stopped by here coming from a body shop who did a bad job on my wiper blade replacement. I asked if they could take a look at my windshield and wipers even though it was not something they regularly do. The 2 gentlemen were so kind and helpful. They replaced my wipers and explained that my wiper arm needed replacement which was causing the blades to skip. They went out of their way to help me and provided excellent service. I highly recommend this place. They are honest and caring. read more

Had a 4 hour window for an at home appointment for a chip repair, but no show or update. Then had a 9:00 in store appt needing someone to first look at it to see if repair recommended. Left after an hour. Several years ago Safelite tried replacing a window on a different car. AFter failing to do it right two times, I had the dealer do it correctly. Only went back this time because Erie Insurance said to. read more

Update: beware of Safelite filing fraudulent insurance claims. I had the service done in Bethesda. Safelite billed my insurance for 2 services, the Bethesda one and the Rockville one where they checked someone else into my appointment as me. That's insurance fraud. Thankfully USAA will handle. read more

hands-down, some of the worst service I've ever gotten related to a car. They couldn't find the windshield, then they did find the windshield, then they lost the windshield, then they found it again. I had to call repeatedly and it took weeks for them to figure out where the windshield was. Employees regularly noted that the system was a mess and that they couldn't track where parts were. Weeks of driving around with a crack windshield later I finally got in for an appointment. There was another guy there with his car who had exactly the same issue, where he showed up for the third time to be told they had lost his windshield. read more

After clearly stating that I had a 3-inch star in my windshield and expressing concern about their ability to repair, rather than replace (a difference of making an insurance claim ... or not) the appointment scheduler confidently stated that it could be repaired and I made the appointment. Well, that was a wasted hour of my Saturday morning because the shop took one look and said it could NOT be repaired. I called their main number, asked for a manager, and they dropped the call. Horrible experience and complete waste of time. (Missed attending my son's swim meet ... for nothing but aggravation.) read more

It is near impossible to get Safelite on the phone. They also do not respond to messages sent by their answering services and Progressive insurance resulting in insurance approvals being denied. read more

Three failed attempts to replace my windshield. Their glass or bracket were bad each time. Promised me OEM glass when their's failed, but that never materialized. Left multiple messages and manager was never available and never called back. I gave up and went to Glass America and they replaced it without a problem. read more

I actually wish I could give this location zero stars - if you read and review, please let it be this one to save yourself a massive months-long headache. In May, we had scheduled an at-home appointment for a glass replacement for our Ford Escape and recalibration, as we have a front camera. On the date of our service, we got a text message that our technician had arrived to provide service with no one to be found and, within minutes, we received another message that services had been completed. Naturally confused, we had called into the customer care team who had confirmed the information we received via text. When we had told them that was inaccurate information, our services had not been completed, they questioned us as if we could not clearly see a glaring crack in our windshield and no technician in sight. While actively on the phone customer care team, who had been trying to get in contact with the location, we had come to find that, without our notice/approval, the location had changed our appointment to an at-location appointment and considered it "missed." Noticing the change was not made by us, customer care continued to try to reach the location and the technician directly to get information pertaining to our appointment. At this point, I usually wouldn't bother continuing on. I would just find a different provider for the service but we were in immediate need of these services as we were driving it cross-country the next day. After literal HOURS of back and forth with the customer care team, they were finally able to confirm that technician was on the way and to remain patient. The technician was obviously in a rush, completed the service extremely quickly, and left. We later received text messages that the service was complete and our card on file was charged for the outstanding balance. After driving the car, we continued to get dash notifications that our camera needed to be recalibrated so we scheduled a recalibration warranty appointment with a location in FL. They completed the service amazingly and had actually told us that the job was so poorly done, it wouldn't have even made it out of their shop. In fact, the front camera wasn't even attached to the windshield... and to be clear, by attached, I don't mean securely attached, properly attached. It was literally not attached at all. A month later, in June, we get a call from the assistant manager of this location claiming they had actually charged another customer for the services provided to us and we had an outstanding balance. Given our experience with the initial service, we did our due delingence, confirmed what they told us, and promptly paid the outstanding balance. You'd think this would be the end of it, but no.. we get to Dec, a full 7 months after our initial service - almost to the day. I get a letter in the mail from the ICA department of Safelite corporate that I have an outstanding balance of $176.83 because of a "charge that I disputed." It probably goes without saying, I disputed no charge. After talking to the ICA Department at corporate, they reached out to this location's manager and district manager to ask if the funds could be written off. Without hearing back, I called back into the ICA department a week later to find out the district manager denied for these charges to be written off and that I, in fact, still owed this money. Obviously, I had push back so I was redirected to the Client Support department who requested proof of payment to take back to the district manager. With all of the back and forth, I asked if this would resolve the issue and was told no and that even with this information, the district manager can still assert that I owe this money... Even with the doubt that which card/whose card this chargeback is associated with and without proof that I initiated the chargeback in the first place. After 3 different customer care reps and a month after the notice we got in the mail, I finally got the charge resolved when they came to realize that the chargeback was by the other customer they charged initially. Please, please, please take your car and hard-worked money somewhere else. Because, even if they get it right 70% of the time, when they get it wrong.. boy oh boy do they get it WRONG. read more

Safelite ordered the wrong glass. Two more days before the next possible appointment.

Safelite in Bethesda on old Georgetown road is the most incompetent Safelite location in the nation with the head ignoramus Calvin this guy is Ia complete ignorance This location has the worst management This is the company They actually damaged my Car during my window installation and installed Previously cracked glass and didn't see this until I arrived onsite ???so my advice is to take your car to Safelite in Rockville at Derwood Circle kudos to the manager Mr Daniel who is pure customer service !!!! he completely rectified the Bethesda location, issues,he is a Consummate professional, and he has the only fully competent staff for Safelite within Montgomery county, Maryland ... they need to completely remove all staff at the old Georgetown location especially the young lady at their front desk a total ignoramus read more

I was told it would take 30-45 min to repair my windshield but it only ended up taking 20min! Can barely see where the little dent was and I was back on the road in no time. It was $60 but my insurance covered it! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rockville, Maryland

As I drove from GA to MD the pebble from the road first created a chip, then a crack that spread across the front windshield. The Derwood Circle shop in Rockville, MD were able to schedule me the next day. Because the glass had to be shipped in, Phil & Nelson tried to make me as comfortable as possible, suggesting local restaurants and offering me coffee. As I waited two hours I saw every customer greeted like an old friend; listening to accident stories, providing repair options, and then quickly doing the work. These folks were a pleasure to do business with and watch the Service ethic in practice. Go here! Dawn B-G read more

Yes good service good explanations and repaired minor window dent very well. Would return if needed. Recommended.

My first time getting a windshield replacement and found this place. I knew it was like a "brand name" company so after doing some research, I decided to go with this place. Although, I'm broke I had to do what I had to do. My experience was pretty smooth. My appointment was around 9am and I was expecting this whole thing to take a few hours. The appointment set up was really simple too with their quick online process. However, I actually did not even wait that long and once I was called up I was out of the shop within about an hour. The service was fine and the waiting area is kind of small but they offer water and other refreshments. Overall, a chill experience. Hopefully I never have to come again (lol) but if I do, I think I would come here again! read more

I have an appointment on January 31st, however trying to speak to someone at the location is like pulling teeth, they don't answer the phone! read more

I don't usually write reviews, but I want to appreciate Nelson, the new manager of Safelite at Rockville location. My windshield got a small chip and became a longer crack. Due to some miscommunications, I have been waiting for about two months for Safelite to replace it. It was quite frustrating. Thanks to Nelson who just took over the Rockville shop, he found out the replacement parts for my car which the previous staff told me that I have to wait for maybe another few months. I finally got my windshield fixed today :-) Nelson and the technicians, really appreciate your service! read more

This is in a somewhat secluded/tucked-away area on East Gude Drive, right next to the Metro train tracks. I visited because I needed to get my windshield replaced because of a recent crack that spread horizontally. I scheduled an appointment for Sunday morning (even though their hours continue to say they're not open on Sunday but they are). There were a few others ahead of me, but I was assisted right away by the no-nonsense front desk staff. There's nothing nearby here where you can go to wait (except an unsavory 7-11 about a 3-minute walk and a Dunkin' Donuts about a 10-minute walk), so you might as well stay put and enjoy the complimentary WiFi if there are seats left. Their shop is in the back. The work was done within an hour and half, and within the quoted time. I appreciate that they valued my time. I am so far happy with the service and quality. read more

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This is my second time going to have safelite to fix my windshield and both times the outcome is like nothing happened. The customer service is so professional the waiting room is always clean people was socially distancing due to the pandemic. My car was completed at an appropriate time frame. I'll highly recommend safelite to replace any windows on your car I was so worried when I made my appointment but I was ensured that I was in good hands. I will insert a before and after down below. read more

Safelite AutoGlass - This was when a sheet of ice slipped off a van and landed on my windshield - Windshield Installation & Repair Near Me - Rockville, Maryland

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Well its start with they dont give military discount, than once they finish putting in the windshield the tech told me he had to drive the car ok its fine. Than he told me that his machine to fix my car mirror wasn't working all of a sudden cause i didn't have a half tank of gas where was he driving to. Now i have to take my car to Bethesda for them to correct what he didn't do. Dont make no sense!!! They dont tell u everything. I ask can someone come and do it no answer. I have to work. All this money i pay $1000.00 you would think there equipment would be up and working so what is he going to tell the next customer, cause his machine dont work. A VERY DISSATISFIED CUSTOMER WILL NOT USE U AGAIN!!!!! read more

(5) ~ Excellent Service! Stopped by w/o an appointment with a dime size chip in my window and needed it filled w. resin. Shout out to Technician 017 for going Above & Beyond the Call of Duty. Great work! Highly recommend. Note: You can either pay out of pocket or get your Car Insurance to pay, which will require you to fill out an incident report that adds time. read more