I questioned multiple employees about correct contents after dock workers tried to load me with a…read moreproduct box too large for my vehicle. They checked, rechecked and guaranteed me the contents were exactly what I purchased! Unfortunately, they were closing in 30 minutes and forced me to eat a 562-mile round trip in order to return Monday with a larger transport or be in serious trouble for not getting to my contractor in time. I called Shakira who is based at HQ in Indiana to help me ship it via a currier since the dimensions my install team obtained from the "Surplus web site" should have easily fit my hatchback. She was not allowed! I repeated the 281-miles drive to Grape obtaining a larger truck...... only to be loaded with a coil unit 1/3 the size of the incorrect oversized box load before. Tim in sales, warehouse reps, etc...None are allowed to fix any wrong once you've paid. They are taught to delay, deny or banter until you give inn, or have to be referred to their most gifted grifter, "Brandon". His only goal is to obscure truth and win the argument, not the customer. That call will cease the moment it becomes blatantly obvious that Surplus City has grievously erred and he'll need to get right back to you with a solution...... He never will.

This place sucks. When the shipper they choose damages the item- they just say take it up with the…read moreshipper. The shipper says take it up with the seller. If I could give this seller a negative number I would.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

I had an excellent experience with Airforce Heating and Cooling. From the start, they were honest,…read morereputable, and incredibly knowledgeable. They quickly diagnosed my HVAC issue and clearly explained what needed to be done, offering me multiple options to choose from. Unlike other companies that might push for a new unit, Airforce was brutally honest and only recommended what was truly necessary. I really appreciated their transparency and integrity. I highly, highly recommend them for anyone's HVAC needs--trustworthy, professional, and reliable.

Buddy came out and indicated nothing was wrong with my HVAC system. I knew he was mistaken and had…read moreanother company out that confirmed system failure with a fire hazard. Daniel Eckerle, the owner, acknowledged his workers mistake and offered a refund and to make the repair the following day. Daniel informed me he was giving me his personal number to reassure me he would remedy the situation personally. I reached out the following day directly to Daniel to find out it was not his personal number. Daniel called me later that morning saying it would be a few days before he could complete the repair. He knew it was an emergency and strung me along. His company is now refusing to provide the refund after I chose to have a timely and competent company complete the repair. Do not fall for this company! Daniel, the owner, will feed you whatever he believes is needed to take your money and get the job. I highly recommend avoiding this company at all costs.

Anyone considering Airy Time Heating and Cooling should probably reconsider…read more When our new heat pump suddenly stopped working, we were assigned Airy Time through American Home Shield to come fix the problem. After looking at the system, he said that we were about 1lb short on r410a coolant. We were verbally told that the cost for the 1lb would be $478 (this does NOT include labor, as that is billed separately to AHS). We were pretty surprised and asked if there was any way we could cut costs. We were told that this was actually cheaper than the older kind which would have been a whopping $1,000. This is our first time having a Heat Pump since we just moved here and are used to Swamp Coolers, so we aren't familiar with the average cost for coolant. We were still shocked, but thankful that we didn't need the REALLY expensive stuff. We signed on the dotted line and that was it. We were never informed that this was a flat rate for between 1-3lb of coolant. Had we known it was on the low end of the flat rate, we would have tried to get other quotes. I called Company "B" who originally installed the heat pump, and was told that they only charge $85/lb. I felt physically sick. Company B suggested I call Airy Time and try to get some of my money back. The woman I spoke with at Airy Time was very rude and kept telling me that their price was "industry standard", and that I agreed to the price. When I insisted that we didn't know it was a flat rate and that their competitors charged so much less, she told me that Company B "wasn't their competitor" and that they had the professionalism and expertise that other companies didn't, which evidently justifies their 5.5x cost increase. When I told them I would be leaving them a bad review, I was told that I was being threatening. She repeatedly kept talking over me and asked quite condescendingly what she could do to make me a happy customer. I told her I would appreciate if they would price match Company B's $85 quote or at least give a partial refund, and she insisted that they wouldn't price match because they are far superior to Company B. When I was still obviously unhappy, she said that she would refund me all of my money, but I wouldn't be their customer anymore and would have to seek future service elsewhere. I said that would be fine with me, and her response was, "You're so not our customer, you just got yourself some free coolant, congratulations, but you have to sleep with yourself at night". I tried to speak again and was hung up on. Since their visit, the temperature in our home has actually gone up and the problem remains unsolved. I let them know this in an email and moved on. This morning, however, I have been alerted that a Home Advisor account has been created in my name, with my email address, my phone number, and my home address. A service request for Heating and Cooling has been created on this account, and I'm being relentlessly spammed with phone calls, emails, and text messages from these vendors thinking I'm looking for help. I also have been receiving countless spam calls for health insurance quotes, car insurance quotes, Quote Wizard, etc. All starting this morning. If anyone else wants outrageous prices and childish behavior, Airy Time has your back.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

Scooter was extremely professional wirh top quality service. I would highly recommend this company.read more

From the owner: Blue Fox Heating, Cooling, and Plumbing offers comprehensive HVAC and plumbing services, including…read moreinstallation, repair, and maintenance solutions. With a team of skilled and certified technicians, we provide efficient and reliable services that ensure optimal functioning of heating, ventilation, air conditioning, and plumbing systems. From expert installations to diagnosing and addressing issues in a timely manner, we prioritize client comfort and satisfaction. Our maintenance programs are designed to prolong the lifespan of equipment and prevent potential problems, saving clients time and money in the long run.

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.

Super friendly, and when our air went out they came in and replaced it (and the furnace) in less…read morethan a day. They were super responsive to all of my questions (and I had many) via text. Pricing was on par with their competitors. I priced out three companies and was happy I ended up with Good Guys!

We researched on both Yelp and Google and One Hour was highly rated on both…read more Troy, our salesperson came out and gave us a recommended new HVAC system based on his observations. The next day the two service guys came here and worked to put the new system in. It was such hard work for them to remove the old system. They built a new platform for the new system to sit on and fit the new system where the old system was. Their work looked great in the end and it took more than recommended 6 hours because of the difficult extraction process but they both remained in positive mind set during entire time here.

This company is useless, 2pm-6pm time frame was given for a simple inspection. I explicitly told…read morethem we wouldn't be home until 2:30-2:45pm. What does the technician do? Shows up at 2pm when we're not home. I try to reason with the customer service lady and she's not helpful, rude won't even try to work with me. "I can't have someone waiting for over 20 minutes" well then what is the point of having such a large time frame set aside? Don't waste your money with this absolute joke of an establishment.

Very prompt and friendly service. thank u for your time in coming out after hours. you're greatly…read moreappreciated

From the owner: Mr. Fitz It is owned and operated by the Fitzgibbon family: Aaron, Josh, and Brycen, a…read moremulti-generational team with more than 30 years of experience in handyman repairs, HVAC systems, lawn care, and power washing projects. Fully insured.

Called Boone Heating and Cooling this morning at 9 and was told they would be out between 11 -2…read morethey were out about 11:30. They checked the furnace and there was a fuse that blew in the furnace. They looked over everything. We have heat and it didn't break the bank. Reliable service. Great value.

Lindley has been our HVAC contractor for over 14 yrs have always been happy with the work done,…read moreJustin has always been so helpful.

Our geo air conditioning was not keeping up. A service call showed the need for a couple of new…read moreparts. The parts were ordered and promptly installed....right before Memorial Day weekend! Thanks to Austin for the sharp-eyed catch on the refrigerant gas leak! Thanks to Comfort Solutions for the fast work. We also purchased another service contract-and as in the past- know we will get great service. Thank You!