I had true view replace the windows on my home this spring. The windows are beautiful but I cannot recommend this company. Their workers knocked over a shelf in my partners office and damaged irreplaceable items. They have been contacted many times about the issue. There has been no response. I will never use them for aprojrct ever again. read more

I am a building contractor in Phoenix. Judd is my representative at True View Windows. He has been my Rep. for years because he provides excellent service and knowledge regarding all their products. I would not hesitate to recommend Judd and True View to anyone looking to replace their windows for residential or commercial applications. Tim Metzger Metzger General Contracting, LLC read more

Great service, easy to work with and scheduled right away. Techs are professional and completed the job in a timely manner. We'll definitely work with them in the future! read more

Called and received a quote over the phone for glass shelves to be made. When I took the glass in they wanted to charge me $40 more for 2 less pieces than I was quoted. Not a good way to do business. No referrals coming from me when a company can't stand behind their word. read more

Do you not even try calling them!!!! When I saw the referral on my Guy referrals I called for an estimate to put in a sliding glass door, because that's what they advertise Their response was "well we don't know, it's too busy right now we have too much work" Whaaaaaatttt!!!! That doesn't make sense for a business to refuse to do a very simple job??????? Even on their website it says an estimate in 3 hours time". How about No Estimate or we don't need your business!!!!! I have never heard of that before. I called My Guy Referrals and told them they need to vet these companies before they publish them.!!!!! Beware Do Not Use this Company or any My Guy Referrals, that's false advertising!!!! My Guy Referrals are a scam!!!! read more

We hired True View for our windows. We had 20 windows and 6 door windows replaced. Chad was a pleasure to work with as we worked through our window design. He was always easy to reach and went the extra mile. He never pressured us to hurry and buy when we decided to live through a monsoon season at our new house before settling on new windows. Glad we did! Since our old windows were leaking bad, we decided to go for the full frame replacement over retrofit. The installation and stucco work was done to perfection. We could not be happier. We would highly recommend them to anyone (and already have) looking to redo their windows. Professional team from start to finish. read more

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Exceeded my expectations and professional throughout. Initially inquired about replacing sliding patio door, ended up replacing all our home's windows as well. Everything was as promised: lead times, quality, install, support was all fantastic. Special thanks to Mike DeMore, and our install team Jacob and Robert. The difference from 60's single pane windows to these is just incredible. Worth every penny. read more

I am currently remodeling and needed to decide on the company to work with on the frameless shower door. Did a search and was fortunate to reach out to True View. I worked with Annie and with Mike ( the measurement guy) and could not have been more pleased. All my questions were answered, they set an appointment to measure and called when they were on the way. Both Annie and Mike were so helpful and professional, answering all my questions and making sure I had everything I needed to make a well informed decision. I had 3 bids and TrueView explained all my options, brought samples of glass -was really instrumental in making the right decision as to depth and the type of glass in my very brightly lilt bathroom. I would highly recommend TrueView knowing that they know their stuff and advised me making the final decision a no-brainer. Ordered the door and can't wait to have it installed!!! read more

Great job with this team. If you need just glass replaced call this company. Great service and f/u, installers really know what they're doing. read more

These guys did a great job replacing my shattered French door glass. Very friendly, prompt, and quality work.

This is the second time I've had True View do work in my home. The glass and the installation service was excellent on both occasions, and the office staff very responsive and helpful! The crew of three men who installed my very large pane of glass recently were especially good. They were careful not to damage the plantings in the area near the installation and were pleasant to work with. My little dog came out to meet them when they completed their work and they were especially nice to him, which I greatly appreciated! I will be happy to have True View do any work I may need in the future! read more

I simply called to request service and ask a few basic questions. The woman who answered was rude and condescending and spoke to me like I was stupid. We have actually used this company before, but after this phone call, this company just lost a customer for life. Hope this company hires someone who will answer phones and not drive away business. read more

I needed my door glass way before it was done. He told me that it was on needed to push it because it had been 2 weeks, having a hole in our house. But they came later, and left glass around. Not a good value for what they charged read more

TRUE VIEW is a first rate Window and glass replacement company. From my initial contact with the office staff, setting up the necessary work flow to the actual service, they were a first class operation. Wes Taylor, who has been in the business for over 30 years, inspects the site, does the measurement, and determines what is needed to complete the job. He is very knowledgeable, friendly and efficient. Next the office, presents the schedule of work, cost and timeframe for installation. The glass was delivered on time by Greg and Brody both installers. Greg is another long time employee and very knowledgeable. Both Greg and Brody worked together installing the glazed window glass. The install took approximately 1hour to 1 1/2 hours to complete. . When they finished everything was first rate, sealed, very clean glass and neat. These two guys were very professional, knowledgeable courteous and customer friendly. Highly recommend TRUE VIEW for any window repair or replacement glass work you may need. Highly recommend this entire Company for any window replacement or glass repair you may have.. read more

True View recently installed 10 window panels for me at a very fair price. They were very efficient and cleaned up very well. LowE 366 glass was installed which gives great protection from uv rays , high heat while giving plenty of light into the house. Matt, Logan and Jeff was the team that provided great service. They made sure i was a happy camper and fixed everything i asked. Outstanding service. Highly recomnend TrueView Glass for your glass service installs. read more

I needed to replace several very large windows where the seal had warped. I found it almost impossible to find a company willing and able to do the work in a reasonable timeframe. Fortunately I came across True View Windows & Glass, and they were fantastic to work with. The glass has about a one month lead time, but their communication throughout was exceptional. And the crew that did the work was excellent! I highly recommend them! read more

We had a broken window and needed glass replacement on our home. They offered the best price out of several other companies we looked into. On the day of installation, the work was done quickly and hassle free. The service technician was polite, professional, and on time. We were very happy with the finished work. I would strongly recommend True View Windows and Glass to others. read more

I hired True View Windows a referral a friend had given me. They came out did great consultations and estimates. I scheduled my install they were prompt on time. I had Nick Baker and his assistant do the install of the windows. They were very efficient very quick they were done with in seven hours. I highly recommend this company with pricing and communication. read more

As the Listing Agent for a property we were representing, we needed to have two closet doors replaced. We've used True View before (and have recommended them!), and we have no complaints about installation, but it was unfortunate to encounter such terse replies to our email communications by an obviously annoyed True View employee. We'll go with another company next time. read more

A freakin' horror show. I called to have a broken window replaced. We set a date for one of their people come by to take measurements. I was impressed when not one, but two people showed up. Sadly, neither of them knew how to take a measurement, something that wasn't discovered until nearly 3 weeks later, when they tried to install a window that didn't fit. This was the high point of the relationship. For the next 3 weeks, I tried to get a few simple questions answered, such as when can i expect delivery of the new window. Every simple question was answered the same way: "I can't tell you that" or "I don't know". So unacceptable was this that I asked for the location of the company headquarters. The answer? "I won't tell you that." I've gotten better service from a drunk waiter at a pop-up taco stand downtown. Save your time and money...these guys deserve neither. read more

I spent over $25,000 with this company on a product not worth half that amount. Their delay on 30 days caused a backlog in every other aspect of my job. Sales is full of promises and operations cannot fill them. Most importantly, their poor installation job has my poor quality windows leaking and they are extremely poor at coming back to repair. I finally gave up and hired another company to fix their mistakes. The new company pointed out shortcuts they took that caused damage, read more

Great service in a fast timely manner. I use them for all my Service Centers.

We hired True View to replace all of our windows. Two years later, windows began to leak. Called True View and after 10 days and 3 messages, Annaliese told me we did NOT have a warranty. Then she was rude about how long it took to answer my calls. I immediately asked for a manager. I spoke to Rhika, Vince, Ryan, and finally the store manager, Troy, and suddenly they found our warranty. They scheduled an appt to come to look, then canceled the night before, Scheduled again, and then didn't show. I called back, but we were not on the schedule, surprise! When the guys finally came out and took the trim apart, the windows were not installed correctly! They realized they came with the wrong color trim, so an hour back to Phoenix and an hour back to our house. The job took another complete day. Both managers, of the store and install called, and I explained that the caulk was not right and that their guys accidentally took our broom and dustpan. They both said they would get the caulk and the broom corrected, That was February 16th, not a word since. We also used True View for our glass shower door. We wanted to like and support this company but after poor installation, years of wasted utilities slipping through the windows, tons of calls, aggravation, missed appointments, and lack of planning on their end, I'm gonna say we will not be using or recommending True View. read more

We had this company install 6 windows for us. The salesman was kind and great to work with. The install seemed to go well with no major issues. Then we got heavy rains from the monsoons. After the first major storm I noticed water damage on my wall and a basket I had with books in it was completely soaked. After many delays the company sent out a crew that I was told would fix it but they squirt the window and then did nothing to fix it. After they left my husband did his own "water test" and got it to leak. We took more pictures and still wait for a repair. Save yourself a lot of stress and pass on this company! Good news! We finally got some help with our leak therefore I changed my rating from a 1 to a 3. read more

Recently had five windows retrofitted and the True View team made the process painless from the beginning to end. They were communitive while waiting for the window order to be received. Shawn and Eli were professional, friendly, tidy, and made quick work of the installation. Highly suggest True View for your window needs. read more

This is an update to the previous review! After the initial drama, we finally got to talk reasonably and my order was restarted. I was promised that the installation will happen within the estimated 2 weeks. The process went as promised and the screen doors were installed sooner than expected. Since my original dissatisfaction was with the process, I am comfortable rating their recovery with 5 stars. However, the product is a bit flimsy and I would rate it with 3 stars. The reason for that is the rubber part that comes on the back side of the sliding door. It separates from the door and prevents a smooth slide of the door. The door also does not slide straight ( leveled). All in all, it looks, feels, and operates a bit rough. I will be happy if it lasts 6 months. This also might be due to the fact that I did not ask for quality but only the price. To be fair, I was not offered upgrades in any way. However, to be honest, even if I was offered an upgrade, I would not have gone for it ( i guess I did not know any better). So, in summary, I would give these guys business again. Everyone does make mistake, and I was very impressed with the way True View handled it. I will, however, ensure to speak with them about the quality of installed product as well as price. read more

True View Windows & Glass - Top of the screen door - Windows Installation Near Me - Phoenix, Arizona

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Their repair truck leaked oil or some kind of auto fluid onto my driveway pavers. I called and asked them to come and clean or repair it. They asked for a photo which I sent. They refused to take responsibility for this, saying I should have reported it the next day. After a nearly $900 bill which I paid, I now must dispute it through my credit card. Very poor customer relations. I'd recommend you use another company. read more

I had three windows with broken hardware and had a heck of a time finding a company to fix instead of replace; everyone just wanted to sell me a whole house full of new windows. True View came out to look at the issue, gave me a reasonable estimate, ordered the parts and did the repairs with no surprise charges and no hassle. read more

The two technicians worked quickly installing a large window, cleaned up the job site and answered my questions. A very pleasant experience at a reasonable price. Thank you! read more

True View recently installed our glass shower enclosure and it turned out beautiful. I was going to go with a chrome frame but decided to do oil rubbed bronze (which is more like espresso) to match our cabinets and so glad I did. The installers were professional and left no mess. True View is competitive with pricing as well. Highly recommend True View!! read more

True View Windows & Glass - Before... - Windows Installation Near Me - Phoenix, Arizona

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Our experience with True View was absolutely seamless. We really appreciated how quickly they were able to install our windows. Robert and his crew were professional and friendly and able to finish the work a day early. We're so happy to have our new windows, especially living here in AZ we are looking forward to the savings come next summer! read more

Adam and 3 other members of his team did an OUTSTANDING JOB! This was an extremely difficult job - it entailed replacing two 2nd story large windows within an a 7' x 12' atrium with an 120 gallon inground pond plants located inside the house. This was certainly one of their most difficult jobs and I am extremely happy with the job that they did and would highly recommend them to anyone. read more

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We went to True View because of the great reviews, but our experience was not what we expected. Our original order was done wrong, crew showed up with partial delivery of windows with no notification that one was damaged and found prior to bringing it out. Then come to find out the order was missing a window! It was measured but never put into the estimate....so after several weeks windows are done. Crew not as tidy as I would have liked, left trail of debris in house, windows not cleaned and goo left on window ledges. Enough said.... read more

Excellent service, techs were extremely respectful and very competent. Arrived on time. Will use them again.

Not a credible or reliable company. Waited all day for a technician to come to my house for the scheduled appointment. No one showed up. No one at the office will take my call. Not actually a 24/7 service. Do not recommend them. read more

Avoid tru view unless you want to be treated with total disregard after you pay the 50% deposit they require on each order. They promised one week service and it ended up taking nearly three times that for a simple window repair. I made repeated calls that were met with rude responses or with disinterest. I finally called the general manager, Selina. Her assistant promised I'd receive a call back within two days. She never called. I guess my business wasn't important to her. The treatment I received from her staff reflected Selina's lack of concern. I have rarely experienced worse customer service. Do business with tru view at your own risk. read more

The quality of product is first rate - the install crew was awesome - friendly , thorough, HIGH quality workmanship and a pleasure to do business with .......... I have already recommended them to 2 other people - great company and great people. WAY TO GO TRUE VIEW !!!!!!!!!!! read more

I had a broken glass panel in a interior window. True View responded quickly. Came out did measurements. Gave me a easy quote. And the new window was installed about 10 days later. I love a good easy company to work with! Thank you read more

Unfortunately I did not have a positive experience with True View. I guess the most important thing I want to share is that if you are purchasing a door through True View, and you are actually going to do the installing yourself, know that the door will come DISASSEMBLED. That was not told to me, and I couldn't get my contractor to install because then Milgard wouldn't warranty. Finally, after three weeks, their installer came and installed the door. Not the most professional company to work with. It also came with a failed promise from the Milgard rep, Tom Munoz, who said he would come help install, and guess what? He ghosted me. Contractor showed up, but not Tom. Response to Celina, whoever that is. My contractor did know how to install, however, I was told by Milgard that it wouldn't be warranteed. This company loves to argue and blame. Not a professional company. read more

I was a repeat customer after having True View replace the windows in my previous house in 2012. This time around (2020), I had True View replace 9 windows and 2 sliding glass doors in my house. I worked with Vincent by email who was quick to answer questions and after a little bit of back and forth we got almost everything worked out. I also visited the showroom and while there isn't a whole lot to look at, having the display models to touch was helpful. Importantly, even though some of the same brand names are found at big box stores, the displays at big box stores are so beat up that it isn't really a fair comparison as to what to really expect. As a default they include the right features which provide excellent function and value without going overboard. (I think nowadays some of the energy-saving features are less expensive and more common than in 2012 as well) As for the job, Troy showed up to do the final measure and corrected a couple outstanding issues. He was great at making sure everything was right before finalizing the order, making notes for the installers, etc. Finally we scheduled the install (about 8 weeks from when I had first reached out by email and 4 weeks from the order). Install went great. The entire job was planned to go over 2 days but they actually finished the entire job in a single day. Corey from the install crew was particularly helpful. After the job there were a couple minor issues remaining like a trim piece being short, and Corey came out about a week later to get everything perfect. So far everything is performing great and we're really happy with the quality of the doors and windows as well as the quality of the service we got from True View. I would highly recommend considering them for replacement windows and sliding glass doors. read more