Always very friendly and informative. Anyone that has come to my house has always done a great job. They also ask if you have any special requests like letting you know and hour before they come to your home. Rescheduling is very easy with not charge. read more

Excellent customer service! I have had them treat my home for 5 years. They do a great job & if I see a bug they come back out even if they have just been out 2 weeks before. I appreciate the time they take to help educate me & for the positive technician's attitude in 100 plus degree heat. read more

Your service people have always been polite and friendly. They always seem to do a thorough job. We usually never have an issue but if we have they seem to address it right away. Thank you for your service. read more

TruForce is a small company that is new to my area in West Los Angeles. They have been here twice. I call their office to make sure appointments will be on schedule, and chose not to have automatic billing. Their people have patiently listened to my concerns, over the telephone and at my house. I love nature and try to minimize chemicals, but I struggle with black widow spiders due to many pots for plants on the front and back porch. TruForce removed the spider webs and sprayed a chemical that is supposed to go after the spiders without harming wildlife. Too soon to know its effectiveness. read more

Here is my latest issues. A free months ago They scheduled my service. I rescheduled so I could be home to let them in the back yard. Well they came on the wrong day and only serviced the front yard. So last month was my regular month the guy came out did an amazing job. Took his time and communicated everything. Well I was still having issues with spiders and crickets so I had them cone out this month. I called to see if I could be one of the first or last due to a last minute dental appointment. They said not a problem they could come between 7-9 am. Perfect my appointment for the dentist was at 11 45 min away. So at 9:10 still no call no show so I called them. They said oh we rescheduled you for Monday at that time. That doesn't work for me at all. But she said let me check and see what I can do. I said ok but like 3:30 would be good due to my appointment. She called back and said no problem. Thankfully the dentist work was pretty quick because they called at 1:30 I was about 30 min. Away . I race home and the guy said he'd put granules down. He was so fast that I was shocked he was gone already. Never said a word. So I viewed my cameras and he got two scoops of the granules. He went from the front of my house to the back and treated in 1 min 15 sec. Approximately 4000 sq ft. I called and all they could say was it shouldn't take more than 5 min. But in that short of time to go from the front to the back and treat 1 min 15 sec. Seems unreal. All in all these last few months have been bad. They change days and don't tell you and even tho this was a retreat I would think it would be longer. And they have always told me when they were done so I could lock up. I'm just disappointed. I stuck with them in the beginning when I had issues and they contacted me and said well makethis right and now it's back to they don't care anymore. So beware and watch them closely. I can say exact times because I have security cameras so No I'm not exaggerating. read more

Horrible customer service. Had to call every month to have house serviced, and then they said they were coming, but unable to provide proof. Almost called my lawyer to get out of stupid contract. This is why they need a contract. To keep customers. Not happy at all, in any way, and the stupid e-mails I get now do not tell me anything when they do a service. They never point out anything and they say the same thing every month. One of us stays home just to make sure they are there and actually doing something. read more

Scott W. was great and set me up for regular service. I had several problems with previous pest control companies and needed a company who would ensure that my house would be bug free! After having Truforce service my property, the only bugs I see now are dead ones!! Couldn't be happier. Thanks Scott and Trueforce for taking such good care of me! read more

We had an awful experience with this company. They were knocking door to door and my baby had just been born when I opened the door and this guy just invited himself in my home, I was so afraid he totally invaded my space and privacy, was touching my child was wondering around the house. When he finally left I called the manager to complain and they gave me the first service for "free". Once they started charging us every month on my credit card my husband called, they said we had a contract ( I was NOT aware of this) I didn't want them coming every month, so they decided to make my fee more expensive. I called CS talked to a guy for hours, so incredibly rude, I asked to speak to the manager he was no longer working there. They said that the owner would call us back, he never did. I told the CS guy to please stop coming and to cancel the upcoming appointment. Despite that, they came, sprayed outside my house and charged us the whole fee, even though they did not spray the inside of my house or the patio which are the most important. They came despite me telling them we were not gonna be home. My husband was so upset, he called the company to complain, he said if he saw a charge on our credit card he would reject it. They did charge us and our credit card gave us back the money because the company had no way of probing that the charge was legit. Please be careful when you sign anything from them. They have poor CS they trick you into a contract they charge differently to all customers. Beware of this company. read more

They claim they show up but you don't know since you weren't at home. Yet, they will bill you for a service you have no way to validate you actually received. If you refuse to pay, they will send you to collections. read more

DO NOT HIRE THIS COMPANY. I've had this company servicing my house for several years. At first, they sold me on the product and superior service...but alas, it was not so. The product seemed to work ok, but the SERVICE IS TERRIBLE. I finally had enough and fired them today. I have pest tubes in my house, and they will treat through them, which is why I selected Tru-Force in the first place. I was double charged one month for their service, and only after I called and complained several times did they even acknowledge that they had done anything wrong. Later, they missed several appointments that they had set, even though I had modified my schedule to be home so that they could spray the interior of my home. They also weren't treating through the pest tubes as agreed upon in my contract (even though they would mark it off on their invoice as treated), and so I would have to call them back out to do it again. The technician was like, "I think I treated them," when in reality, he didn't even have the equipment on his truck, and they had to send out a different technician. Huge pain in the a$$, and a complete lie. We kept having billing problems with them, and so I finally had them put me on "appointment only," meaning they would call me every other month to schedule the service, instead of just showing up. Well, that was sporadic at best, and it was more like every 3 or more months. This didn't make sense to me either, because when I first signed with them, it was "mandatory" to have two back-to-back treatments to "interrupt the breeding/nesting cycle of the insects." If that's true, then why the heck can they skip my treatments for several months, without needing back-to-back treatment to get it back under control? Sounds like a gimmick to line their pockets. Finally, today, over a week after they were supposed to be here, I called them to see what happened. You know what they told me? "Oh, we must have been scheduling for NEXT month (even though we specifically set the time and date for NEXT TUESDAY...not NEXT MONTH). Complete and utter BS. Who schedules 5 weeks out? They never have before, and we had specifically set a time and date, and I had arranged for someone to be home. They always schedule a couple days before, or a week at most. I fired them, and they're like, "but we'll give you a free service!" No thanks... So, in a nutshell, if you want an expensive, unreliable company who will waste your time, double-bill you, and lie to you on what services they performed, and not show up for work, this is the one for you! If that's not what you want, I suggest moving on. read more

tried them twice....total fail! luckily my landlords have another company they call to the house we are renting so we were saved. sales team over the phone were pretty nice...thats the only reason they are getting one star. techs that come out to spray are completely disinterested and seem like they dont know what they are supposed to do. I would think the techs would have some knowledge of where to spray and what products to use when they come to a house...but the techs were asking me what I want them to do. How the heck am I supposed to know? Umm all I know is that I have bugs and I am relying on you to tell me what there is you, the pest guy, can do to help. Both times techs came to my house...sprayed a little here and here for literally 2-3 minutes.....then would stand around asking me "is there anything else you need me to do?" I felt like saying, I just saw you spray around 2 walls.....wheres the rest of your work? Really disappointed. Given that there are so many companies in this market that have such amazing reviews you would think these guys would step up their game or at least their knowledge of their own field. Try so many other companies that have amazing reviews....they are good for a reason! read more

A complete scam! Door to door salesman lied. Serviceman kept the check. The company didn't accept the bank canceled​ check as payment and sent the 60.00 to collections. Phone representatives and managers were contradictory and of no help. Don't use this company! read more

The WORST!! When we first signed up we were not told there was a 12 month contract attached to it. Okay that was fine, we thought we would give them a try. We specifically agreed to hire them because we have a scorpion problem. First time they came out it was fine. I called again to schedule another spraying. They never showed up. A few days later they showed up and sprayed the exterior. (Front yard only) I called them to schedule another spraying because we had the scorpions return. I asked them to please schedule ASAP because we have an 11 month old. The rep did not schedule an appointment. She just said she would provide my number to routing so they can call me and schedule an appointment. They never called back. Today we are sitting in an emergency room because the 11 month old got stung by a pregnant scorpion. Thank you TruForce for your neglect and horrible customer service! read more

You can't give zero stars. Buyer beware. Misleading sales practices. Their sprays don't work and when you call to cancel they harass you. Our credit card company backed us up in disputing their charges and they still try and send it to collections. Very bad business and unethical. Try orange pest control much more professional and effective. read more

Buyer beware! The only reason they get one star from me is that my dispute was resolved appropriately by the company within 24 hours of me sending an email. Their product doesn't work, they obtained my signature on their contract under false pretenses (their iPad only showed a signature line and told me I was only signing to confirm my appointment), their "pet friendly" product gave my dogs horrible skin allergies and they never debited my account on the agreed upon date. After a very lengthy discussion with their customer service supervisor, I was told to email my dispute to the owner of the company and to their HR department. I got a suitable resolution within 24 hours with an explanation that their salesman was new. Very disappointed in their business practice, but satisfied with the cancellation of the contract. read more

I like TruForce. Prompt maintenance and work around my schedule. Techs don't rush through tege services and take the time to do things right. I don't have any bug infestation and i like the maintenance plan I have with them to keep my home bug free. I also like that the techs cover their shoes with booties to keep my home clean. Price plan is good too read more

Horrible business! Dishonest contacting & billing, cancellation is impossible without hefty fees, sales person was misleading and service never shows up on time per their forced schedules. read more

HORRIBLE!!! Do not get this service, they never showed up at my house, they wanted to send me to collections and pay over $200. Still made me pay $35 and i asked to be removed from their system. NOT A GOOD SERVICE! read more

Sterling was incredible. You've got a very good employee there. Very friendly, competent and accommodating. We've had nothing but top-notch, A1 service from all of your techs for the past 3-4 years now. read more

I'd love to give NO stars but that is not an option. These people are awful human beings! They never showed up to perform services but had no problem charging my account. I was finally able to convince a manager to cancel my contract since they weren't keeping up their end of the bargain and servicing my house. After I canceled I received a letter stating our service was terminated. My husband and I were happy to be free of them. Fast forward a few months later I get this weird call from somebody that won't even tell me her name until I give her my social security number over the phone. Hello??? Obviously since she wouldn't tell me her name or company name I just laughed and hung up. She called a few more times and not only would she not tell me her name she was nasty and rude. Then a few weeks after the calls started we get a letter from a third party collection agency stating we are being reported to all credit bureaus because of Tru Force. I call Tru-Force and send the letter of our cancellation I also point out that the card they had on file was still activated so why not just charge it. They never ever attempted to auto draft the money after we canceled. I had to file a dispute with the collection agency and with all three bureaus. I submitted everything I had including a signed letter from the bank stating that I still had the same card activated and they never had to decline a purchase from tru-Force because they had never tried to auto draft us. They all three removed it from my credit report BUT this was all happening while I was buying a house so you can just imagine how fun that was. Through it all from the very beginning their customer service was awful. When we could get somebody out to spray they spent maybe a total of 5 min doing my whole 3000sqft home, three car garage and a very big backyard. We saw more activity of scorpions after they'd leave. Just a whole joke all around. Also, I asked in my neighborhood social media group if anyone else had problems with them and it was a staggering amount of people that had horrible awful experiences with the company. I have no idea how there is 4 stars on yelp! They must of paid people to do it which wouldn't surprise me at all....this company has lowly business ethics. When it was pointed out in another group by an employee that they had 4 stars I felt it was my duty to tell my story. RUN far away from them! AND go read their complaints on BBB you can see they have zero ethics! read more

Had house sprayed on exterior 8/5/16 and sorry to say I was bitten by a spider as I slept that night. I have requested a return to spray interior. I have had pest control service all my life and never experienced being bitten after service was performed. I have never seen a statement disclaimer that this company uses.. read more

We've been using TruForce for a few years now and are very happy. They are always friendly, helpful, and willing to answer questions. They have kept our scorpion problem under control. Glad to see Rustin back in AZ! read more

Derek A came by today and sprayed the inside,front and back yard as well as my garage. He was Very professional and on time and even left me a few sticky traps to put around the house. Salesmen was also very informative and answered all the questions my wife had without a beat. We'll see in a month if the bugs around here decrease but so far I am impressed. read more

Great company and super personable customer service/technicians. I would definitely recommend using this company to get rid of your pests.

I live in queen creek and we have had some serious issues with scorpions. One day when my son and I were out mowing the lawn we ran across 3 at the base of our orange tree... I went to Home Depot and bought the stuff that they recommended and it worked great for about a week. We went out and used a black light in our backyard and found about 3 scorpions in various different places. A close friend had recommended tru force pest control and we gave them a shot. Me and my wife could not have been happier. The service has been great and I love their scheduling system! Sean Toolson was my initial contact and he was extremely thorough about teaching me about scorpions.... they are some nasty creatures! Thanks tru force! I don't plan on going anywhere else! read more

Every bad thing you read about True Force is True. Do not use this company. I had their service for over a year and have more bugs then before we had their service. My wife had auto payments to her credit card, but had to get a new card due to fraud. After three months in January of 2017, True Force called and said our account was seriously overdue and I owed them $90.00 plus a $10.00 late charge. I paid them the $100.00 and asked was my account up to date. They said NO. I also owed them another $30.00. Why did they just not say I owed them $130.00? Anyways, I requested to cancel our service. They said No I could not. My wife would have to. She was hospitalized at the time so I said Cancel and hung up. In April I received another bill for March Service. My wife was home all March. She did not see a tech. My dog did not bite a tech. The bugs are all alive and happy. I am pretty sure they never came out. I called and disputed the bill and said I had cancelled. That's when they said if I wanted to cancel., I would have to pay them $179.00. I said I would not and ended the call. A week later, I received a letter from a collection agency saying I owed $179.00 plus $6.58 interest. $6.58 interest in one week? Really? Any ways, I am paying the bill, as they said they will make a negative credit report if I do not. I feel that True Force is extorting money from me for services I never received. And if I did, their poison does not kill bugs. DO NOT USE TRUE FORCE. LEARN FROM MY LESSON. read more

My technician Eric Peterson always does an awesome job and has helped eliminate the pest control problem we've had for awhile.

I just signed up with TruForce today, so at present, I don't have much to say about their service. However, the two guys (don't remember their names) who came by to explain their product were very thorough in their explanations. They were very knowledgeable, courteous and most importantly, didn't pressure. One of their techs, JB, happened to be in the area, and stopped by. Since he had an opening, I had him service my yard. He was also very professional, courteous, and answered all of my questions to my satisfaction. Lastly, and most importantly, the rates are terrific. read more

This is dependable company that provides a great service. I have not had a bug, scorpion, or any other pest related problem since of the date of my move in a year ago. read more

This was our 1st time using TruForce and we were very pleased. Wes, was great to work with and Kevin, the technician who took care of the our initial treatment did a thorough job. Looking forward to being ant free! read more

TruForce Pest Control does a great job, after their first visit I never saw another bug. My house was teeming with ants, I had three huge attacks every day, it was nearly impossible to tell where they all came from. They also work with your schedule, an are very accommodating and thorough. The workers are professional, and care about your issues. read more

Last year, I signed a contract to have TruForce treat my house every month or two to treat scorpions. After the sale, you're on your own. If you do find bugs after treatment, trying to call them and speaking to a live person is almost impossible. When you get someone on the line, their service is not very helpful. read more

Last December I had called to have someone service my home. I had some type of bug infestation near the patio door. I was told no one could come that day but they would be there the next day. By 4:00pm no one had shown so I texted not to come since I would not be home. I did not receive a phone call or any type of messaging from your company. The following week I received a text stating that you would be there for my regular service the following day. I texted back that I would not be there and you should not come. Someone did show up and was only able to do the outside since I was not home at the time. I later called and asked to cancel my service and was told I had a contract until May 2016 and it could not be cancelled. I stated that your company had not held up their end of the contract and that I wanted to speak to the Manager. I was told he was not there. I asked for a return call which I never received. I would not recommend this "company" unless you want more bugs, insects, whatever you choose to call them in your home. It seems their customer service is about as lacking as their performance is. I wish I could give them zero or negative stars...... The above is a copy of a partial email I have sent to TruForce. read more

If I could give zero stars I would. I had a young man come to my door a month ago dressed nice and I told him no thank you. Yesterday I had another man come to my door saying he was the manager and he was wearing shorts and flip-flops (what kind of manager wears flip-flops). I told him I'd have to talk to my husband and he said he'd be back at 6. I also told him money was tight right now and he looked at me like I was crazy and said "the first one is free and it's only $30 after that" (well $30 is a full tank of gas for me or diapers for my daughter) and then left. He came back at 5 saying he had another appointment and asked if he could do the service now and instead of $30 offered $24.99. I told him I hadn't talked to my husband yet because he wasn't home from work. I then asked for his number so I could call him to make an appointment when we were ready. He then looked at me with an exasperated look and asked if I was actually interested. I said I would call him if we wanted to make an appointment. Well he just showed up AGAIN and asked if I talked to my husband. Trying to make a sale is one thing, but being PUSHY and completely IGNORING what people tell them is a great way to NOT get customers. Now I will NOT be using their service even if I did need it just based on the poor attitude and not listening, plus it helps that there are no good reviews about this company. SO here is another one. read more

When we first had TruForce, they were great. The last year they have sucked! I have to call to get them to come out. I called in October to to cancel. They asked why and I told them they weren't coming out like they said they would & we were seeing a few scorpions. They asked for one more chance to come out and spray. So we let them come out again, figuring we'd give them another chance. They came as said, but fast forward to today. I get a bill saying we owe them for services rendered. They haven't come back since October! I told them I want to cancel and they made us pay for a service they haven't provided for 2 months! So in order to finally get rid of this headache, my husband paid the money to get rid of them. It's bull crap we have to pay for a service they haven't provided!!! All my friends and their friends will know what crap this is. I would advise NOT to go with this company! read more

In all honesty, I don't know how their pest service actually is, nor will I ever find out, based on the obnoxious door to door salesman who appeared at my house. After ringing, I cracked open the door, to a stranger (a man in his 20's) and asked if I could help him. He was too busy on his phone to answer me right away, so I asked again. He started telling me h ow he had gone to the neighbors (who actually have a different pest service,) and how the neighbors told him how nice we were. Still no clue as to why he was there. I asked him for the third time what he wanted, and quite rudely he answered, "What, you don't know your neighbors?" At that point he tried shoving a card in my face, prior to me closing the door. never once said who he represented, what he was doing knocking at my door. Not in a million years would I ever go to them for service, if this is how the sales force operates! read more

disappointed with service,,, don't know what kind product they use, but after few days I still have scorpions inside of house and out, even worst now--I see babies!!!!!! read more