I stopped by Tugooh Toys the other day, for the first time since my kid was little, and we were quickly welcomed by the woman behind the counter (who I believe is the owner). I have long thought of Tugooh as a great store when looking for high quality toys, including well made wooden toys and gift-worthy stuffed animals. They still have those items, but are keeping up with the times so we were there this weekend because my kid wanted the in squishies. We already knew they were out of Needohs. We learned they had sold the last dumpling minutes before we got to the store--but she told us when they're expecting a shipment and even what time of day is best to arrive to get one. They will also add you to a list to get texts when hot items like Needohs and Dumplings are back in stock. So this makes it a little easier to get that one hot item. read more

This store has a predatory purchase policy when it comes to Needohs. In order to buy an overpriced $15 Needoh, customers are required to buy another toy at equal or more value in order to buy the Needoh. I will not support or encourage others to support a business with policies like this, especially when they involve children's toys. read more

Toys are overpriced but the quality is cheap. Workers are rude. I would have given it 0 stars but it doesn't let me.

Refused to accept a return of a toy that oozed after 12 hours. I had the receipt that said return within 7 days but the young kid - who was quickly overruled by the "manager" - said I could've returned it within 24 hours but it was outside that period? They are making up rules and I should've known after they made the young girl in front of me add on a toy in order to pay with cash. Which supports other reviews that they are running a scam "business." Will never return. read more

The store has about 20 different nee doh's and other squishies in the window yet they say they are out of stock. when I asked why they need so many in the window and why I can't just buy one of them, their response was because it looks nice. The people working were rude, unhelpful, talked back to me as a customer, and basically told me to fuck off. I will NEVER step foot in there again and I HIGHLY suggest you don't either. read more

See all

i went to this store on multiple occasions and everytime i've been here the workers were very cold and rude. my sister bought squishies, which are overpriced compared to other sellers, and one broke hours after we bought it. i tried to contact the store twice and never got a call or text back. when i went into the store to explain what happened the worker told me they only do exchanges if the squishy breaks in store and there was nothing they could do. they shared how one of their coworkers fixed a with superglue. it seems to be a common theme of their squishies breaking and for the price it's not worth it. spend your money elsewhere. they also make you match what you buy in needohs in other items despite their entire marketing strategy being squishies and needohs. read more

incredibly rude and unhelpful staff; they really went above and beyond to ensure I would never return there

The service was disappointing. It wasn't made clear at the beginning that you had to purchase another item, that matched the price, to be able to buy a NeeDoh, which made the final price much higher than expected. The entire process felt rushed, and I felt pressured rather than helped. The employees also came across as rude, and I did not feel welcomed during my visit. Overall, it was an unpleasant experience, and I wouldn't recommend it based on the customer service I received. read more

Good selection but the woman at the front was very rude. Over priced, and their store policy of having to buy something of equal value makes since but when you have to spend at $28 dollars to buy a needoh it's a bit absurd. My daughter went in there and she was checking out they explained this to her, she didn't have enough money, and with many other people around and a very rude women checking her out, she feeling embarrassed and sad because of the rude woman at the front. All of the squishes are over priced and one woman there was very rude but other than that the other staff were nice. If you are in desperate for squishes it is fine, but other than that I would not recommend. read more

I bought 2 squishy and it was $30 and neither of them were Needoh branded. There were no price tags on anything which was why my jaw dropped when I was at checkout. read more

Service is disgusting lies about NeeDoh selection and had us wait online just to hear we just have mini nice cubes! They still over priced the Needohs for not a good selection you need to pay over $14 on other things before you buy a single NeeDoh. Awful. read more

Deceptive marketing tactics for nee-doh. Went in the store yesterday looking for new-doh's and they said they were restocking today so I came at 10 AM and waited in line for about 30 minutes and when I went inside, they said that, however, much I spend on nee-doh, I need to match that and spend the same amount on other items in the store, which they did not mention when I went in the store yesterday and when expressed that to them, they responded "it's on our Insta" DO NOT COME HERE!! read more

They don't advertise the prices of the needohs because they charge double to triple MSRP. My daughter and I were in line for needohs for 2 hours and they would only let one of us purchase 2 and a dumpling. After seeing the prices we paid I'm kind of relieved they didn't allow 2 per person. We will not be back. They also advertised they had the cake and the fuzzball on tiktok and they did not. They baited us. I felt scammed. Do better!! read more

The service was horrible. The lady checking everyone out was extremely rude! Do not come here.

really rude and deceptive owner. be careful waiting in line as they will make you buy other things at the last minute in order to buy what you came for. I'd go to any other toy store if you can. read more

I live in Georgetown and would love a local toy store I could patron, but the lady that works here (African American) is so unbelievably rude. I will never come back, something is wrong with this woman. She needs help. Terrified my child to the point my child wants to cross the street so she doesn't have to see her while walking down Wisconsin. read more

I was pleased to find that several others have reported similar issues with this store regarding their dishonest business practices. The owner of this shop is rude and I was clearly overcharged. They also refuse to provide a receipt. You can certainly find these toys elsewhere reasonably priced and won't be duped into being overcharged. Will report to better business bureau. read more

Whatever you do, do NOT go to this toy store. 0/10. First...they tried to prevent me from bringing my childs STROLLER into a TOY STORE! This is my 3rd time in the store. I had a stroller all 3 times. Today, it was a problem. Second...they make up random rules as they go. Fun fact...last week they made up a rule after we had all been in line in the heat. The rule? For every needoh purchase, you have to buy an equivalent amount in other merchandise. Today, i did not come for needohs. I came for other toys. They decided to make up a rule about the other toys while i was at the register! Third...they falsely advertise their inventory! They create reels advertising products that they dont even have! Fourth... their owner and employees suck the joy out of toy shopping! U need a special kind of miserable energy to drain the fun and excitement out of toy shopping! Fifth...the prices are astronomical. read more

They have the best Needoh collection ever and the staff is so sweet. Their customer service is great and very efficient ‍‍‍

The lady that works here is so rude! We are locals and would love to come here often but it's known in town how rude this lady is to children. Very upsetting!!!! read more

Signed up for waitlist for pokemon cards after I had visited the shop. I asked for one of each of the bundles (which were marked up in price), but the owner claimed that to buy the bundles which were ($39 each) I had to buy 3 other random card games ($9 each) in order to get them. This is called "tied selling" which I'm pretty sure is illegal. I asked her if I could buy pokemon single packs in replacement of the random cards and she declined. I walked away. It's unfortunate, she even acknowledged I was a new customer and suggested this was a "deal". Please be aware of this place if you are looking to buy pokemon cards. read more

I visited the store today looking for a specific item. The lady working in the morning told me they had it but had to wait for someone to come unpack and stock the item. Ok, fine. I received a text telling me the item was available. I texted back inquiring about the price but did not receive an answer until I called the store back directly. I speak with the "manager" and am told a price. The price was a little marked up but said to hold one for me as I was 20 minutes away. I spend money on a uber to arrive at the store. I ask the "manager" for the item and was now informed I had to spend double the original amount and buy useless other items she picked at random. This store is very dishonest and deceptive. Under no circumstance should you support such a business! read more

My experience here was outstanding. The two ladies were so helpful and kind. They asked if I needed help and they instantly found the perfect gift for my niece. The shop has a great selection and great products definitely recommend if you're looking for a boutique experience for special toys that you won't find anywhere else this is definitely the spot ! read more

We visited this store a week before Christmas. There were no signs posted outside indicating the opening time but the door was open so we (my husband, young son and I) decided to have a look around. There was another mother and her child browsing the store as well. We were greeted by the shop person and told to ask if we need assistance. Then less than a minute later we were told by the same person that the store does not open until 10am (it was 9:45am) and if we weren't going to buy anything we needed to leave and come back when they were open. We love supporting independent business, even if their prices are usually a little higher. And we actually were considering buying a $130 shopping cart. But after being told to buy something or get out, whilst the other mother and her child happily browsed the store at their leisure, we won't be coming back. read more

Tugooh Toys - Outside of the store - Toy Stores Near Me - Washington, DC, District of Columbia

I purchased a train set toy for my son on June 2,2022. Prior to me purchasing the train set I asked the sales rep "if there is a duplicated purchase or if the train set does not fit in my son bedroom can I return the item." The sales rep stated ," Yes, as,long as you have a receipt you may return your item with a full refund(assuming it was unopened). fast forward to June 20, 2022, there is a sales rep, (who is actually the owners son and apparently assistant manager) who initially proceeded to process my return and tried to tell me they can only provide with a gift card. I told them that was unacceptable because I never opened the toy and the gift card is only available at this ONE STORE. we do not live in Georgetown so having a gift card is also unacceptable.He proceeded to call his mom (but never identified that, the person he was calling was his mother and even attempted to read a sales manager script on how to de-escalate this situation.) After several exchanges with the young man he finally puts me on the phone with the manager(his mom). The lady asked for me to wait at the store for her to come and "investigate the situation ". 20 minutes later, the owner arrives and tells me that she will make an exception even though the return policy is after 7 days & she should only give a gift card. When I refuse to take the gift card as an exchange the son/assistant manager says "mommy I don't like the way he talked to me." The owner then asked for me to return later in the day so that she can investigate wether or not her employee told me that I could return a product with a receipts. I told her that was not possible and I just would like to return the toy that my 3 y.o. Could not use . She told me that she would not give me a refund unless I begged or was more polite to her son. It became both frustrating and embarrassing that I was pleading in front of customers in the store. It was not until I contacted my wife and other customers in the store began recording the altercation that they then provided me with a refund. While doing so, the owner said " we sell toys worth a $1000, we don't need your $200. " I felt offended, embarrassed, and unfortunately marginalized. I typically don't share negative interactions( especially in todays time when the world is upside down), however, this experience is one that no parent or customer should experience. PS. They sold me a brio train set for $200 when it is $70 on Amazon! Wow! read more

I've been looking everywhere for a really good (even just decent) toy store and it seems like I need to keep looking. We were taking a walk to run an errand and stopped in at Tugooh to see what selection they might have. It has a an ok variety of toys but a very limited supply for babies under 1. There aren't many wooden toys which we are always looking for. The place also smelled a bit like sewage, I thought maybe someone made a stinky fart but it never dissipated and then I thought maybe there was a plumbing issue? Anyway, it wasn't pleasant and I was happy to get out of there. I am still searching for a decent toy store (I hate always turning to amazon) but this isn't it. read more

See all

Very nice staff lots of selections for toys I needed for my nephew. Helpful and nice with a good assortment

Tugooh Toys is one of the few toy shops in the Georgetown area. It's a small shop off of M Street, but they make good use of the space. They sell stuffed animals of all sizes, games, costumes, etc. My toddler loved visiting because they have a kid doctor's office and a kid's grocery store set up! read more

Needed a gift for my nephew, who has everything, was assisted by the owner who helped my find some board games & a deluxe Lego set. She also gift wrapped all the items! read more

I arrived at the store to purchase toys as gifts last week and the saleswoman was somewhat curt but I decided on a few items. When the saleswoman was ringing me up she asked me if I wanted the items in one large bag. I told her that was fine. However, she never gave me my receipt. When I asked her for the paper receipt she retrieved it from the trash bin and handed it to me. I saw that she charged me $10 for the unwrapped items that went in the 'one large bag', which was a green shopping bag!! While, I understand that there is a charge for gift wrapping, this was not wrapped. I also understand that there are fees for bags. But, she never told me that there was a $10 fee to put the gifts in a shopping bag!! How can this information be withheld??? This was not an accident or a miscommunication. This was purposeful dishonesty. One would think that shopping in a toy store would be a pleasant experience. I will find another toy store the next time - read more

Biggest mistake of my life. I went there for an interview that I had made over the phone with the manager, who failed to tell me her name. When I went to the store for my interview the next day, she told me to get out. I overheard her yelling at her employee to never tell anyone that she is the manager. To me, this is extremely sketchy. Especially because she has a sign outside telling people that she's hiring for the summer. It just seems really off. My friend also went to have an interview and he got turned away as well. He mentioned that the manager had yelled at her employee yet again. The store is definitely a front for something. If you own a business, people should know your name. I hated how she dealt with me and how she was treating her employees. Honest to god, I hope they quit. I'm so happy I'm not working for a psycho like her. read more

fun, educational, eco-friendly. Really stylish toys for aunties and grandparents to spoil their favorite kids with. Much more than children need, but more for the indulgence of parents and relatives to spoil their children (without the children knowing it.) The toys are wooden, natural, of great design, and definitely not the kind that makes you think "Kids these days...." It's the kind of toys that make you think "I wish I had that when I was a kid!" The store holds really cool stuff that made me wish that my sister had a baby. read more

It's a great store, especially if you are super picky when it comes to toys, and have to inspect each toy for hours, before you let the kids touch it!... it really felt like someone has already done that part for me when I saw their selection. They have a great selection of educational toys, you know, the ones that don't need 100 pages of fine print about hazardous small parts, etc. They are located in Georgetown, without any competition within walking/biking/driving distance, and yet, their prices are pretty reasonable. The staff is a totally different story. They all seem to be forced to be there. you have to ask each question 4 times, just to get their attention, and make them pretend they are listening to you! I would def. go back. and they would def. deserve a 5 star if they fix their customer service issue! read more

Extremely overpriced and condescending staff. We have a 4 year old daughter that loves toy stores and we love to visit and support small locally owned shops. So while visiting DC we found the one toy store in Georgetown and made a special visit with our daughter. The prices were outrageously overpriced and when I questioned why a toy would be literally $100 more than it is anywhere else the response I got was very condescending and rude. read more

This shop has a decent selection of toys and games for kids. I went in looking for something very specific, and while they didn't have it the nice girl working did help me find the closet thing that had to it. While well stocked, the store did feel a little shabby and dim for a toy store. Prices are fair, especially considering the location (right on the main-ish drag in Georgetown). I do wish it were a bit warmer, and that they carried JellyCat, Angel Dear and GUND items. It's definitely more of a game shop with some stuffed animals, but there seems to be a lack of shops with stuffed animals around DC so they could really fill a void! read more

First the address is wrong for this place. It has moved down Wisconsin Ave. between Dumbarton and N Streets. Second, I thought that everything is horribly over priced. They are marketing the 'green toys' to raise the price. You can get the same stuff at regular toy stores if you just look for it. However, you will pay much less. I also agree that they were extrememly rude. read more

've brought my daughter here twice now and she absolutely loves playing with the toys they leave out for kids to "test." A vast majority of the toys here are educational and are intended to build development skills of young toddlers whether it's motor, memory, higher order thinking, etc. Many of the toys are high quality such as Melissa and Doug. Yes, the prices are a bit higher compared to Target or Amazon, but it's a small business. There is a second floor bookstore that is still growing and developing. I bought a connect the dot type book for my daughter to enjoy while we're here on vacation. The staff we''ve encounter have been extremely courteous and helpful each time. There are two bathrooms for patrons, one on each floor. read more

Was in Tugooh just before Xmas and was really happy to find interesting toys you don't see in most stores. The two staff were a mixed bag: one young man was very engaged and helpful; the other, pretty much going through the motions. If you're looking for something different, definitely check out Tugooh. read more

This store does a fairly good job of making the children happy. My granddaughter found just what she wanted seconds after walking through the door: an alluring pink plastic hemi-egg purse lodged in the window. Inside there were 60 "surprises" from the L.O.L. doll company. I had never heard of these ingeniously weird pixies, but apparently they are all the rage. But they are hardly eco-friendly, though they may invite (among adults) discussion about the disposable culture our children are living in and the ingenuity of these sly doll makers. They really know how to infiltrate the minds of youngsters, and leave Piaget in the dust. "I am so excited!" my granddaughter exclaimed as we began opening our first shrink-wrapped pod, which is no easy task. Digging out the surprises took more than an hour, and when we were finished I was somewhat confused about what we were supposed to throw away and what was a keeper. We had built a large trash mound of peelings and molding littered with wigs, pencil eraser-sized shoes, baubles, a sand-packed kitty litter box, and more, including a couple big-eyed sisters and a cat. I believe the heads are interchangeable. That night, I felt foolish. My wife found the toy online at Target and Walmart for $69.99. The company lists it for $89.99. Tugooh Toys charged a cool $150.00. read more

Buyer beware: I pass by the store daily on my commute, and finally went in to purchase a birthday gift for my two-year old niece. It was a nice store -- and I found a great present. When I arrived home, however, I realized that the sales clerk overcharged me for one of my purchases. The price tag on the item said $12.50, but I was charged $19.50. No big deal: I brought the item and receipt back to the store the next day to request a price adjustment. When I got to the store, however, the sales clerk informed me (somewhat rudely) that the price was actually $19.50 -- they just tagged the item incorrectly. He went back to check the remaining items -- several of which also had the incorrect price. The implication, however, was that it was MY fault that I didn't check the price on ALL the items. I explained that I didn't want the item for $19.50, and requested a price adjustment to $12.50 (since that was the price that was actually listed on the item). He refused. The kicker: The sales clerk indicated that this happens fairly frequently. WHAT? I returned the item -- and will go back to return the other items as well. As another woman in the shop (who witnessed the exchange, and subsequently left without making her purchases) said: It seems a bit shortsighted -- if not outright dishonest. Horrible customer service. The toys are nice -- just check to make sure the price they charge matches the price on the item! read more