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    Tumi

    5.0 (2 reviews)

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    Sterling Shoe & Luggage - After three hours of wearing them while sitting at my desk!

    Sterling Shoe & Luggage

    1.9(9 reviews)
    15.4 mi
    $$$

    [4.18.16] UPDATE!!! THREE STARS FOR EFFORT!…read more After emailing the business and writing this review, I was contacted by the owner/manager. She apologized, gave me a reason why the repair didn't work and offered to repair the shoes again at no charge. I declined the offer because the shoes got ruined and I'm not going to wear them anymore. Then she called me and offered the free repair, and to reimbursed me the $20. I declined again. But my super amazing boyfriend overheard the conversation and decided to surprise me. He took the shoes back to be glue and get the money back!! :) Unfortunately, she couldn't fix the shoes because of the material. Which is something they could've told me at first, and we could've avoided all this mess. However, I appreciated she took the time to contacted me and to fix the issue. So Three stars for effort! [4.1.16] MINUS FREAKING FIVE STARTS!!!! I brought in my shoes to get the soles glue. I picked them up last Friday (3.25.16) I wore them for the first time,today. And three hours later the soles coming unglued!!!! I haven't even walk more than 20 feet!!!! I also had to clean them up before wearing them, because there was glue all over the top. They charged $20 for "GLUING THE SOLES" and I paid gladly. But The quality of work, or better the lack of, isn't worth $20. This place SUCKS. Their work SUCKS. The people working there SUCK too. And they robbed me, simple as that.

    This place is a total ripoff. I took in a suitcase. He repaired the handle (did not replace) and…read morestill charged $40. I only paid $100 for the suitcase brand new. I would have never paid that if I knew. Beware of bringing items here!!

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    Sterling Shoe & Luggage
    Sterling Shoe & Luggage
    Sterling Shoe & Luggage

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    Paul's Shoe Repair

    Paul's Shoe Repair

    4.6(30 reviews)
    15.9 mi
    $$$

    Got a pair of reasonably expensive boots resoled here (specifically the heels) and I was very…read moresatisfied with the fix! They were able to resole the original rubber heel with a Vibram heel cap, as well as fix a chip in the leather stack of the heel. They even fixed a small chip on the top of the sole. The heel cap was definitely not the original one - and thats fine - the new Vibram heelcaps are high quality and it looks pretty good. The pricing felt a little arbitrary (and possibly a bit expensive, but I have no point of comparison) but given the quality of the fix, I think it was a fine enough price for me. As a rough reference, the pricing for the fix was around ~10% of the price I paid for the boots. I think I'd probably come here again for other leather or shoe fixes, my first experience was pretty good all around.

    When something very sentimental and very useful breaks it can be hard to let it go. That's why I…read morewas so very happy to have been told about Paul's Shoe Repair in Great Falls. After trying at other shops, Paul's was the first one who said they could fix my purse. Not only did he fix it, but, he repaired it in a way that did not require taking it apart and was extremely reasonable in price. I could not be happier! I truly appreciate that they found an extremely practical solution and then carried through. This will be my go to spot for any leather, purse or luggage repair from now on.

    Photos
    Paul's Shoe Repair - Located int he Village Centre

    Located int he Village Centre

    Paul's Shoe Repair - Strap was fixed so you can't tell it was ever broken.

    Strap was fixed so you can't tell it was ever broken.

    Paul's Shoe Repair - Outside signage

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    Outside signage

    Bethesda Shoe & Luggage Repair

    Bethesda Shoe & Luggage Repair

    3.3(44 reviews)
    19.4 mi
    $$$$

    I've been here a number of times but have yet to write a review. Over the years, there have been a…read morefew faces I have seen come and go from the shop, but this week when I went there was an older gentleman who I believe may be the owner as I have seen him in years past. I had moved a little bit out of the area, so I looked up new options around me. I called a shoe repair shop with a number of five star reviews in Chevy Chase, and I ask how much it would cost to add a Topy. This lady proceeded to berate me, saying what on earth am I talking about. I explained that the Topy was a rubber sole that would cover my existing leather sole, she said why didn't I say that then? So I went back to my old neighborhood and took the shoes to Bethesda Shoe & Luggage Repair, I asked the gentleman for a Topy and he said no problem. To me, if you don't know the major manufacturers of products in your industry (Vibram, Dainite, Topy etc.) then you shouldn't be in this line of business. Anyway, rant over - the gentleman here did a fine job with the three pairs of shoes I dropped off and instead of looking for a new place in my new area, Bethesda Shoe and Luggage Repair will retain my business. I don't think their prices are out of whack, sure you could add a rubber sole covering to your shoes yourself for less, but I prefer it done professionally and expeditiously. I have also had luggage zippers repaired here, my wife has had heels fixed here, and everything was done on time and done well. No issues.

    I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

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    Bethesda Shoe & Luggage Repair
    Bethesda Shoe & Luggage Repair
    Bethesda Shoe & Luggage Repair

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    Tumi - luggage - Updated June 2026

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