Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

My favorite piece of luggage wheels broke and I took it to luggage and leather depot and they fixed…read moreit without any problem for only 28 bucks wow great value. love this place!

Great job putting new soles on my favorite summer time work boots. Takes about 2 weeks which is…read moreabout average for this type of repair.

Used to get great service here but recently I called to get a cost to have some boots resoled and…read morethe guy that answered spoke only broken English. Spent about a minute on the phone with him trying to explain what I needed done and could not understand what he was saying and he didn't understand that I just needed some boots resoled; so finally just hung up. Is to bad as the previous owner, whom I always dealt with, must have sold the business to someone else.

I had a great experience at this local shoe repair shop! I brought in a leather Apple Watch band…read morethat didn't quite fit right--it kept sliding and was really uncomfortable to wear. They were able to alter it perfectly, and now it fits like it was made for me. The craftsmanship was excellent, and you can tell they really pay attention to detail. It's such a simple fix, but it made a huge difference for me. I'm so glad I found a place that can handle small, precise adjustments like this. Highly recommend!

Craft Shoe Shop did great work at a fair price. My shoes came out exactly how I wanted, and you can…read moretell they really know what they're doing. I would have loved a quick call when they were ready, but honestly, between how busy things get around here and all the snow we've had, I get it. Stuff happens. All in all, solid local spot that I'll definitely be back to for future repairs. Happy to support a neighborhood business like this.

I'm the biggest procrastinator! I really wanted to wear these shoes last summer, but I couldn't…read morefind a repair shop in time before my vacation. This time I promised myself that I would do it ahead of my vacation, but again I procrastinated until the last minute. I found this repair shop and decided to call on Friday and see if my shoes were repairable in the time I needed. I'm assuming I spoke to Nick, and he said he can have the shoes to me by the following Friday (a week later) I needed them before Thursday as my trip was then. He said he can get them to me anytime after 2pm on Tuesday. I rushed over on Friday to drop my shoes off. Something to note, you have to pay before the repair which quite frankly I wasn't a fan of but I had no other option. I headed over on Wednesday and my shoes looked brand new! These shoes are so comfy and I would quite frankly cry if I had to toss them. The heel got stuck in the road on my trip and I was able to yank the heel out without ruining the job Nick had done! Overall great experience that I even considered bringing my other shoes to his shop as well!

I had three pairs of heels that needed the heel taps replaced, and a pair of beloved wedges that…read moreI've worn to shreds. Nick did a great job on repairing the wedges, replacing the sole and basically restoring them to like new. Very happy with the results and highly recommend!

I had two fairly expensive belts that needed to be shortened. Both belts have a western style…read morestitching that needed to be redone on the location of the buckle mount. The stitching color a spacing is visible so if it was a bad job you'd see it. I cannot see any difference in the old stitching and the new. She matched the color and the stitch length perfectly. New belts would have cost me around $80-100 apiece but she did both for a very reasonable price. I could also see other orders of heavy Chippewa hiking boots and similar items waiting to be picked up. They looked great and care was taken to renew the leather. You cannot find a better place anywhere.

Nice little shop for shoe repairs. The prices are very reasonable as well. Geraldine has been…read morefixing shoes for years, and her work is great. I had two pairs of shoes repaired for $15. She also repairs bags. The only downside is that she doesn't accept credit cards--cash, check, and Zelle only.

If you're working class, and your shoes are dirty they won't take them. The old lady at the counter…read morewas rude, and said her husband wouldn't touch the boots because his hands might get dirty. Funny thing, when my husband took a similar pair of work boots to the Shop over a year ago, the husband(owner) took a look at the boots and stitched them up on the spot in 15 minutes, and my husband was out the door at a fraction of the cost. This lady, I'm assuming the wife, looked at me and said "50 bucks " because she wanted me to walk out the door. I suppose it depends on who you get at the front counter. I walked out the door... I fully expect a snarky comment about this review

I brought in my favorite pair of boots, the leather sole had worn through. They ended up fixing the…read moredamage and added a rubber sole that is a lot more durable. They look incredible, much better than I thought they'd be. They also cleaned up the boots to make them look brand new. Pricing was extremely fair. Highly recommended

[4.18.16] UPDATE!!! THREE STARS FOR EFFORT!…read more After emailing the business and writing this review, I was contacted by the owner/manager. She apologized, gave me a reason why the repair didn't work and offered to repair the shoes again at no charge. I declined the offer because the shoes got ruined and I'm not going to wear them anymore. Then she called me and offered the free repair, and to reimbursed me the $20. I declined again. But my super amazing boyfriend overheard the conversation and decided to surprise me. He took the shoes back to be glue and get the money back!! :) Unfortunately, she couldn't fix the shoes because of the material. Which is something they could've told me at first, and we could've avoided all this mess. However, I appreciated she took the time to contacted me and to fix the issue. So Three stars for effort! [4.1.16] MINUS FREAKING FIVE STARTS!!!! I brought in my shoes to get the soles glue. I picked them up last Friday (3.25.16) I wore them for the first time,today. And three hours later the soles coming unglued!!!! I haven't even walk more than 20 feet!!!! I also had to clean them up before wearing them, because there was glue all over the top. They charged $20 for "GLUING THE SOLES" and I paid gladly. But The quality of work, or better the lack of, isn't worth $20. This place SUCKS. Their work SUCKS. The people working there SUCK too. And they robbed me, simple as that.

This place is a total ripoff. I took in a suitcase. He repaired the handle (did not replace) and…read morestill charged $40. I only paid $100 for the suitcase brand new. I would have never paid that if I knew. Beware of bringing items here!!

High quality local business. His cleaning and repairs give new life to worn shoes and leather…read moreproducts. Reasonable prices and great value.

I brought my husband's favorite pair of dress shoes here because our cat had scratched one of the…read moreshoes it was obvious that is what needed to be repaired. I returned to pick up the shoes and they were not repaired only polished. The store owner was very u professional and argued with me that I said only polish and I never said polish I just assumed he would see the damage and repair the shoe! The color was also different and When I told him that he decided I didn't want the shoes and kept them 0/5 stars. Do not go here!

Got a pair of reasonably expensive boots resoled here (specifically the heels) and I was very…read moresatisfied with the fix! They were able to resole the original rubber heel with a Vibram heel cap, as well as fix a chip in the leather stack of the heel. They even fixed a small chip on the top of the sole. The heel cap was definitely not the original one - and thats fine - the new Vibram heelcaps are high quality and it looks pretty good. The pricing felt a little arbitrary (and possibly a bit expensive, but I have no point of comparison) but given the quality of the fix, I think it was a fine enough price for me. As a rough reference, the pricing for the fix was around ~10% of the price I paid for the boots. I think I'd probably come here again for other leather or shoe fixes, my first experience was pretty good all around.

When something very sentimental and very useful breaks it can be hard to let it go. That's why I…read morewas so very happy to have been told about Paul's Shoe Repair in Great Falls. After trying at other shops, Paul's was the first one who said they could fix my purse. Not only did he fix it, but, he repaired it in a way that did not require taking it apart and was extremely reasonable in price. I could not be happier! I truly appreciate that they found an extremely practical solution and then carried through. This will be my go to spot for any leather, purse or luggage repair from now on.

I've been here a number of times but have yet to write a review. Over the years, there have been a…read morefew faces I have seen come and go from the shop, but this week when I went there was an older gentleman who I believe may be the owner as I have seen him in years past. I had moved a little bit out of the area, so I looked up new options around me. I called a shoe repair shop with a number of five star reviews in Chevy Chase, and I ask how much it would cost to add a Topy. This lady proceeded to berate me, saying what on earth am I talking about. I explained that the Topy was a rubber sole that would cover my existing leather sole, she said why didn't I say that then? So I went back to my old neighborhood and took the shoes to Bethesda Shoe & Luggage Repair, I asked the gentleman for a Topy and he said no problem. To me, if you don't know the major manufacturers of products in your industry (Vibram, Dainite, Topy etc.) then you shouldn't be in this line of business. Anyway, rant over - the gentleman here did a fine job with the three pairs of shoes I dropped off and instead of looking for a new place in my new area, Bethesda Shoe and Luggage Repair will retain my business. I don't think their prices are out of whack, sure you could add a rubber sole covering to your shoes yourself for less, but I prefer it done professionally and expeditiously. I have also had luggage zippers repaired here, my wife has had heels fixed here, and everything was done on time and done well. No issues.

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.