I was given before, and after pictures of the work done, educated on the fact that my brand new…read moreroof still included a dryer vent mesh that should've been taken off over the dryer vent itself and he fixed that and they have the tools to show their technical know how. And he was really friendly. As far as value goes, sometimes you get what you pay for, but the cost of the service that I received was $249 for Clark County Indiana residence. I thought that was very worth it.

This is a good company to work with. The first call to schedule was with a friendly co-owner. Troy…read morewho came to do the dryer vent cleaning continued the positive experience. He was clear what he was doing, offered before and after pics demonstrated the positive work. I recommend this company!

Yelp asks what went well? Everything! Submit project and received prompt initial response. Keep in…read moremind this is a Saturday, emergency project. As soon as he could, he called he back to say that he could be here in 30 minutes. He came in and found the issue in no time. He identified, diagnosed and correctly fixed the problem with the igniter in minutes. He even had the right part to plug in not be wired outside the unit as previously done. There was no emergency charge. The quality, great value and excellent service was top notch. As I tend to find a quality company and continue to use always going forward, UrBest will be my HVAC service! Thank you!

Donnie has been our go-to for years, and he's truly the best. After our home flooded in April, we…read moreturned to Urbest for a full system replacement, and Donnie and his crew were incredible from start to finish. They listened to our needs, guided us through some unexpected bumps, and made sure our new hybrid system was the most effective choice for our home. Professional, reliable, and always willing to go the extra mile! Donnie and his team have definitely earned our trust as our lifetime HVAC partner.

I recently used this company to get a second opinion on repairing my outside AC unit after a power…read moresurge destroyed it. Another company had quoted me $2,200. However, they found that my unit was under warranty for parts and labor, and I also qualified for total replacement vs just repair. They kept me informed every day of their progress in ordering parts and working with the vendor for the warranty. They even got me a surge suppressor to prevent further damage -- and even that was priced over $300 less than the first company. My house is cool again, and I saved over $2,500 because this company is honest and true. Thank you so much!!

Had Burke heating out to replace with all new Heater with runs and new air conditioner. Pretty much…read morea whole new system put in. Heather looks good and so does air conditioner. However scratched my wood floor and they were the only ones in the flip house that day. Cussed at and walked up on me like he wanted to fight , he is an old guy and didn't want to pay until my partner showed up. Gave me three hundred for the floors. Then come to find out where the pipe goes out the roof they didn't seal it properly and it is leaning and pulling shingles back ; it also leaks water . I called them he said they would come fix and the never did. Then four that the drain pipe going from bottom of heater to outside wasn't wrapped in moisture wrap; so it was leaking water into crawl space . I called him two day before buyers inspection was to happen he promised to come and fix this stuff and never did. Because of the water leaking in crawl space and the roof buyer backed out of sell. Then notice the return cover was bent and when I called him he said he ran out of material so he didn't come before inspection. When I told him it cost the sell of the house he said it wasn't his problem any longer and Larry hung up on me . I called back and told him I would take him to court he laughed and said do what you want and hung up and now won't answer the phone . I would never use this company ever again nor recommend you use them either. He is cheaper and I guess you get what you pay for. Trust me when I say be very careful when ever dealing with this company. Oh and he charged me an extra two hundred because I payed with my credit card. That was icing on my cake.

Mike Clark helped me out with a property I have in Louisville and I could not have asked for a…read morebetter interaction. Prompt, courteous, and knowledgeable, the guys fixed my issue quickly and at a reasonable price. I would definitely recommend!

Mike's business model changed a couple of years ago. Service is disappointing and customer service…read moreis horrible. Lots of details I could cite, but even though Mike is a good guy, it is no longer personal service anymore and they cannot manage the business and customers are suffering. Go to someone else.

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

This company is top notch. Always there for me. Their response times are well above and beyond any…read moreI've seen. Truly grateful again.

This was the best experience we've ever had with any company. When our AC went out we called…read moreseveral companies who did nothing to rectify the problem. Thankfully, we called Sterling and our air was up and running in a few hours. They are professional, knowledgeable, understanding and exemplify the true meaning of customer service! A special thanks to Michelle who got the ball rolling, to Doug who came out even though he had already finished his last job of the day and the two great installers who completed the work today. If you're looking for a company who is fair and honest Sterling is the one to call! Vickie T.