Used the Groupon as well. The first time, Bobby informed me that his driver was running 20-30 minutes late for a 6am pickup. I couldn't wait that long, so I drove to the airport. Forgot we were coming back into ORD but leaving from MDW. Bad times for me. This cost me around $225 for parking. I argued with him pretty emphatically and he was very hostile. He then called back and apologized, so I decided to use him on the return. After all, I had $150 invested in 2 groupons. Bobby picked us up on the return and we patched things up. He gave me another free round trip to use where I wanted for the inconvenience. Trip 2 - to airport was in eventful except the car smelled badly like cigarettes and something to cover up cigarettes. Return my flight arrived at 5:55am, called and got VM. Called at 6:05 and got VM. Got call back at 6:11 saying that driver was 7 minutes away. I called him at 6:42 and he said was 7 minutes away and disputed that he said 7 minutes in the first place. Bottom line, If you are a limo company, you are NEVER late. And if you are late, you give ample warning that you are going to be late. $150 + $20 (gratuity) + $20 = $190 for 2 one way limo trips. Not exactly a great deal. Then of course in true Bobby fashion, he called 4 times and then left a voicemail telling me all the reasons why I was wrong to be upset. Unprofessional. Do not use. read more

We Groupon'd them. Ever notice how often Groupon purchases and Yelp reviews go hand in hand? Anyway, they were great! Top notch all the way. We e-mailed our request for scheduling and they called back within 2 minutes to set everything up. They were on time friendly and efficient AND, When we arrived back to Chicago and called from the tarmac the response was "Hello Mr. C, we were waiting for your call we will be there right away". They were great and will be our go to from now on. read more

There are two parts to this post. The first time I used this company was to get to the airport. They picked me up on time and the driver was polite, nice, and they even supplied us with bottles of water (5 stars for that trip). However, the trip from the airport to home was a different story. The driver was also nice, polite, and courteous. However he was excessively late more than 35 minutes. Talking to Bobby he explained the situation and helped me resolve the problem stating it was a fluke and offered me a free ride. So as of now the rating will be 4 (losing 3 stars for being late, but gaining two for fixing the problem). I will update the post when I use them again, which should be recent. Update: Used them again for a round trip: first trip perfect, second trip awful. Again the driver was late (30 minutes). Used an excuse that delays were happening all over. If you work in the travel industry you should expect delays and plan accordingly. So far this company is only 50% reliable, which is horrible for a car service company. Save your money and time and just get a taxi. read more

The. Worst. EVER. We used a Living Social deal for a trip to the airport. I set up the service in April, for our trip in July. As instructed on the voucher, I e-mailed to set up the service, and received a prompt response. I told them out flight number and time, and that we had a 6am flight, and asked what time would they recommend for pickup - they responded saying they would pick us up at 4:00 am. So naturally, you'd think that when we stumbled out of my building at 4:05 am, the car would be waiting for us - not so much. I immediately had a bad feeling about things. I called, left a voicemail. Got a return call two minutes later, saying that there was a mix-up, but he could have a car there in 20 minutes. That would make his arrival approximately 4:30 am - cutting it a little close, and i voiced my concern, which he quickly shot down by saying "Mam, I don't mean to insult you, but you'll get to the airport in time" - ummm, okay. Thanks. We decided to wait. Just before 4:30, I get another phone call - "The driver will be there in 7 minutes" - Clearly, it was the same person I had spoken to earlier, who I had very obviously awoken from his slumber. Fine, whatever, just get here. In the meantime, I'm looking up Yelp reviews and getting VERY nervous. The car arrives and is about 40 minutes late. Since it should take about 20 minutes to get to the airport at that time of day, I figured we'd still be safe. We got in the car, which was absolutely sweltering. The driver claimed the air conditioner suddenly stopped working - excellent. The car also reeked of cigarettes, and whatever spray he'd used to try to cover up the smell, which was awesome. He goes to pull out of the parking lot, and asks how to get to the airport. ARE YOU KIDDING ME? You're a driver. With a navigational system. What a joke. After we told him which way to turn, and our suggested route (only because he asked!!!) he informed us that he was going to take a different way. We told him to take Wolf to Ogden and then get on 294 and take that to 55. He kept insisting that he was going to turn on 22nd and then get on 294 from 22nd. We then informed him that you can only get on 294 going north from 22nd and that he needed to go south. Then he said he planned on getting on at 31st from 22nd. Um, hello, those two streets are parallel, and no, you can't. He's arguing with us and then says "Fine, if you want me to go your way, I will. It's wrong, but I will". He then claimed that our way had him heading north and we needed to go south, which is wrong, we were absolutely heading south and needed to continue that way. After he argued again and again, he decided to go our way. I started very softly talking to my friend that was with me, telling her that I know there's a back way to get to Midway, but wasn't 100% sure of what it was because I've never driven it myself. He overhears me and says with MAJOR attitude, "oh NOW you want me to take the back way?" to which we quickly responded, we weren't talking to you! The rest of the way there, he was driving extremely fast and reckless through the construction zone on 55. He just kept saying that he was just trying to get us there on time, and that we should have just trusted him and let him go the way he wanted to go. At that point, I stopped conversing with him because I was about to snap, and just wanted to get to the airport safely. He then asks me when i changed the time of the pickup, so that he can tell "his boss" about the mix-up. I said I never changed the time, it was always 4:00 because we had a 6:00 flight. He said no, it was a 6:00 pickup time. I replied no, I have the e-mail somewhere and I can show you. He snaps, "no, i have the e-mail, e-mails are forever" - Okay, so why did you think the time was changed? He kept insisting that I was wrong, and then had the nerve to tell me to calm down. By the time we got to the airport, I was livid. Right as we pulled up, he says, "Oh, there's a $10 early morning fee, and don't forget my tip". Jesus Christ. I knew about the fee, but to remind me to tip you? After all the attitude you gave me, AND you were late, AND you accused me of lying? Unbelievable. I would never recommend this service to anyone, and I will never use it again. Completely ridiculous and unprofessional. No wonder he keeps doing LivingSocial deals... read more

My husband and I also got this groupon for this service and this is definitely a company we will not be using again. We also were so close to deciding we would just have someone else come pick us up at the airport so we wouldn't have to deal with them. Here are the problems we experienced. First off, I emailed them about the times etc, and I didn't get a response back for a week. Then I emailed again and I finally got a phone call 2 days after. I told him I have been trying to get a hold of someone, but wasn't getting an answer and Bobby told me they never received it - which on my email - it said they did. (I feel like they make up excuses for everything) So he said to sent it again which I did and that I should be getting a call within the week. I didn't get a confirmation email until the 21st and I placed the reservation on the 3rd. It also made me nervous making the reservation through email and not physically talking to someone to do it. A couple of days before the wedding I received a call from Bobby reassuring a car would be there at 12:15am to pick us up and not to worry. On the wedding day they arrived at 11:45 and we didn't get out until 12:30 to the car and we were off to the airport. Once we got to the airport the driver said "Oh just so you know, you will be charged a waiting fee since we were here at 11:45." And my husband and I were so upset. I told him, "No, I said 12:15 and you confirmed it." And he said no the email said 11:45. (I just looked at my email and the confirmation was there for 12:15) and he charged us $35 extra for waiting!! So we ended up paying $60 to get to the airport. What bothers me the most is one, they lied about the time I reserved, and two they didn't tell us about the additional fee until AFTER we got there. When it was time for us to go back my husband and I were contemplating whether or not to just have our parents come and pick us up so we wouldn't have to deal with them. But we decided we would call and ask and make sure we wouldn't get charged any additional fees. No one answered so we left a message. Our flights ended up changing and getting delayed and we called again to let them know...no answer. So we were flying around, not really knowing if they were going to pick us up. On our connecting flight to Chicago we finally got a call when we landed - he said they would be there and explained the fees and he was making up many excuses of why they did it. And we were like, "It's fine and over with, we are over it." And he would not let it go. The driver back was great and very nice... But I honestly wouldn't use this service again. It was very stressful for us and there are definitely better companies out there you can use. Do not use this Groupon. Sure it's "Cheap" but you may be paying more in fees! read more

Absolute nightmare! DO NOT USE this servie. First, they called to say that they were going to pick us up 30 mins later than scheduled. Then, at the scheduled time, they called to say they were 30 mins away. When no one arrived, I called the listed number and the driver's number and they were both disconnected! Ended up calling yellow cab and sprinting through O'hare, to make my flight with 4 mins to spare. read more

I did the groupon thing as well. I have had more professional experiences with car services, that's for sure. The cars themselves were clean and in good condition, the driving was fine, and the drivers themselves were nice enough. They were a little chatty, however. Some people might like that, but some might just want to go to the airport - especially when the conversation turns toward the driver's political opinions. On the way back, it felt like the driver was hustling for tips. Ended up paying more than I had planned for, with a less than perfect experience. I will probably take another car service, or a cab, or the train, or a horse next time. read more

Bobby, the owner and his drivers were great! Topnotch service from the very beginning to the end. I would definitely use their service again and recommend them to my friends! Thank you! read more

We recently purchased a Groupon for Turner Total Ground Transportation and we were extremely pleased with the service. Bobby was punctual, polite, helped with the bags and he got us to the airport safely and in great time, considering we were headed there the morning after the last Chicago snowstorm. We will definitely be using this service in the future. read more

I have used Turner Total Ground Transportation twice now and both times the service has been exceptional. I originally chose them because I purchased a daily deal. On both occasions that used Turner Total Ground Transportation it was to bring my 97 year-old grandpa and his girlfriend from the northwest side of the city to my place in Uptown for a holiday dinner. Although Grandpa can still drive he really shouldn't, so I was looking for a way to get him here without spending half of my day in the car. I have no complaints about the service. Bobby was very professional, he was prompt in replying to my emails and calls and the driver was great. The first time that I used the service it was Christmas Eve and on the way home the driver took my Grandpa on a little tour of an area with some nice Christmas lights. My Grandpa's a tough customer but he and his girlfriend still talk about their ride every time that I see them! It was very nice and thoughtful of the driver. I would definitely use this service again. read more

I absolutely would recommend TGT to others that visit Chicago. Bobby (owner) was very professional but still friendly, went out his way and kept the laughter flowing. The reason I stress these factors is because some drivers ive used before have been so stiff and unfriendly it made me question the city i visited and the tone of the rest of my stay. I can honestly say we felt welcomed and eager to see more. When my sorority returns in July we will be using transportation by TGT! Thumbs up!!! read more

Like many people, I tried out this company by honoring a Groupon for 50% off round-trip transportation to the airport. In both cases the drivers were on time, very polite and professional. The cars themselves were clean and in good condition. Philip, who drove us to the airport was great. He got to our house a few minutes early and waited until the pickup time to get out of the car. Since it was 5:30 in the morning, he never rang the doorbell, but was there to grab our bags as soon as we walked out the door. Unfortunately, I received some mixed information from Bobby (the owner) that really soured my opinion of this company. When I talked to him, I confirmed that the Groupon would cover the entire trip including airport taxes. He said that it would, and it would be up to me to pay the driver any gratuity I deemed appropriate. When we were dropped off at the airport, the driver informed me that I had to pay a $5 airport tax and $15 minimum gratuity. I would have had no problem with this, if I hadn't been told something completely different by the owner. I asked him about this when calling for my pickup, and he just said that was within the conditions of the Groupon. Very true, but it wasn't what he had told me when I made my reservation. He just went off about customers not giving drivers decent tips and made no acknowledgement of his mistake. He did waive the city tax payment for the pickup and said I could pay any gratuity that I wanted, but I could clearly tell that he was annoyed. My only other problem was on the way home, I gave the driver a route suggestion only because it was rush hour and my daily commute has been from the O'Hare area to my home for the past few years. He goes along with it, and then proceeds to tell me that we would have saved 5-10 minutes if we went the way he wanted to. While I think that's a physical impossibility, it would have been helpful if he said that when I gave him my suggestion. Instead he just waited until we were almost at my house and said "sometimes you just need to trust the driver." We did end up making it in the shortest amount of time I've ever been able to commute home, so I'm not sure what magical route he was thinking of. But the bigger issue was that he basically told me that I gave him bad advice. The customer may not always be right, but that doesn't mean you have to tell them to their face! Unless I get another decent Groupon to a different car company, I'm taking a taxi next time. read more

DO NOT USE THIS SERVICE - Bought a Living Social deal for this company. Made a reservation for a 4:30am pickup to the airport. The owner confirmed with me the day before. At 4:15a when no one was there began to get nervous, so called the # he gave me - no answer and no voicemail. Called at at 4:25 - same thing. At 4:31a we were really getting anxious - at 4:45a decided we would have to drive. Reason we didn't drive in the first place was we were leaving out of one airport and returning from another. 15 min into our drive to the airport the 'groggy' owner calls. Didn't know what happened and offered to come to the house in 20 min. I said we are ON THE ROAD ALREADY! Said it a couple of times. Two days later, he calls and says the driver came to my house the next day - yeah really? It took 2 days for him to find out what happened. Very unprofessional manner to run a business. read more

I used a living social deal to get my parents and I to the airport. Bobby Turner was courteous and prompt with every email and phone call while planning out the timing of our pick up and drop off times. Cliff was our driver both on departure and arrival. He was professional, kind and an excellent driver. I will use their service again and ask for him as our driver. It was a relief to be able to trust that we'd be on time and to know we'd get home quickly and safely after a long weekend. A great deal and a great experience! read more

Turner Total Ground Transportation offered a Groupon for their service, a savings of 50%. Great deal until you want to use it. Bobby Turner, the owner, informs me now he refuses to accept the Groupon voucher. I should point out that he originally accepted and confirmed my reservation, but now that I'm under a week from my travel he won't accept the Groupon. What kind of shady company is that who won't honor their obligation? Companies that operate like this need to close shop and the only way to do that is customers to vote with their wallet. I would suggest that you consider any other company than Turner Total Ground Transportation. read more

We bought a LivingSocial deal with Turner, and the experience was good. The company delivered as promised, the drivers were courteous, and the dispatcher was in regular communication to us regarding the logistics of our R/T to O-Hare. Would recommend them. read more

If I could give zero stars I would. I booked this company 2 weeks in advance for a 5:45am pick up from Oak Park to O'Hare using a Living Social deal. The morning of our trip, Bobby called at 5:20 and said his driver was running late and would be there at 5:55. When he still hadn't arrived at 6:00, I called and was told he would be there soon and that he was on River Road. Well, River Road is at least 12 minutes from our house and depending on where he was on River Road, it could have been much longer. So, needless to say, I was pretty mad. I'm sorry, but when you have a reservation made 2 weeks ahead of time, you shouldn't have to get excuses like "traffic." What kind of traffic is there at 5:30 am? Anyway, there was no way we were going to make our 7:45 flight if we waited for these idiots to arrive, so we threw our bags in the car and drove ourselves. What should have cost us about $75 ended up costing over $300 because we felt we didn't even have time to park in the remote lot by the time we got to the airport. Don't trust that this company will get you where you need to go. read more

DO NOT EVER USE THIS COMPANY!! RIP OFF!! We had confirmed reservations from the owner to pick us up at our home for an international flight. At the time of pickup, no one arrived. We called the dispatch number over a dozen times but it was busy each time. Finally after waiting for a 1/2 hour, we left in our own car and parked in the remote parking. When we arrived at the airport, that is when it got worse. At the terminal, I finally reached the owner who apologized for the situation and offered to pay for the parking and give us another chance to use him. He would send us a check he claimed and it would be waiting for us when we got back. We came home two weeks later but no check. I called the owner, he apologized and said he would send it but if I could please call him back the next monday to remind him. Sounded weird but OK. I called and reminded him the next Monday and again, he promised to send it. Well that was two weeks ago and suprise! NO CHECK!! I called him again and left him a message. No answer, no response. I sent him an e-mail explaining that if I didn't get some sort of response that I would post a bad review of his company. No response. Do not buy a Groupon or Living Social coupon for this company. The owner doesn't care, there are many bad reviews of this guy, Bobby Turner. I wouldn't recommend this company to people that I don't like let alone a friend. read more