Large space, it's a bit off of the standard airport layout, so you have to take a shuttle here…read more(outside wait is hot in the summer). Most people not driving so the lines were actually short if any at all. Seats inside to wait at as well for the fam if you're doing your check-in. 24-7 service here, so that's nice. Straightforward. Allt he major carriers here, Enterprise, Alamo, Hertz, Payless, etc. Just give yourself some time to get from here back to the airport - it's probably 20min depending on the shuttle bus driver and they do wait for a bit to fill the shuttle.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even…read morewhen I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :)

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have…read morealways had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car.

Fairly quick and straightforward, go up to the desk and they had three working, no wait, and went…read moreupstairs to pick a car of my choice from a row. Exit and return were striaghtforward, and a gas station very close to the area (search for Sinclair etc.). Located in a separate building by shuttle from the airport. Gas prices if you don't fill up on your own are high, as normal. The car was very clean and almost new (less than 250mi). Didn't try to oversell me or anything else, just quick in and out of the registration and off to grab the car.

I would give zero stars. I made a reservation 10 days ago for a one way from Las Vegas to Phoenix…read moreand used the app to pre-pay. I get there and he tells me after waiting an hour they don't do one ways? Why was it an options online and why do they request to pre-pay??? Now I'm paying double at another company!! Worst customer service ever and I will NEVER use budget again :(

Just logged on to give a positive review for this location. Nessa, the manager was so patient and…read morehelpful. The vehicle I rented was great but the human part, customer service, was even better. Thank you

Very convenient location to my home! Having been an Enterprise customer now for over 10 years, I…read morehave always had a pleasant experience. The S.Rainbow location is AMAZING with the absolute best customer service. Nessa, Yates and Zach always ensure that my requests and needs are met going above and beyond to enhance my rental experience! The rental process is always fast, professional and seamless. I'm in and out in minutes! If you stop by, ask them for snacks! . They're top tier!

I was in a rush to find a SUV that would accommodate 7 at last minute. We had booked through Turo…read moreand they canceled our vehicle an hour before pickup. Texted Envy GO and they responded right away and hooked us up with a Escalade that fit our budget. GREAT people to work with.

We were beyond happy with our experience with Jakob and Zion Envy GO rentals. We had a rental…read morescheduled to be delivered to the Las Vegas Motor Speedway on Thursday and picked up on Saturday. Unfortunately, we experienced a major medical emergency Wednesday morning. When I called, Zion immediately connected me with the owner, Jakob. I explained the situation and asked if it would be possible to have the car delivered to Valley Hospital a day early. Jakob told me not to worry and said he would get the car to us as soon as possible. Within the hour, he called to say he was already in the parking lot with the car and on Saturday they picked the car up from Las Vegas Speedway. This company went above and beyond to make sure my family and I had reliable transportation during an incredibly stressful time, allowing us to travel back and forth between the hospital and the racetrack. Their compassion, responsiveness, and professionalism were outstanding. I would never hesitate to use them again and highly recommend them to anyone visiting Vegas who needs transportation.

Arrived in Vegas, ready to check in for our car rental with one of the major corporations, only to…read morebe told we weren't able to proceed due to the payment card not being in the name of the person who was going to be driving. (My wife runs the finances, but I'm the driver). We were afraid that our anniversary trip was going to be sidelined, but then we were told to look up Roadrunner, as they wouldn't have the same restriction. The whole process was very quick, and we were on our way within an hour. Very professional, and reliable. We returned the car at the end of our trip, but had not filled up the gas. They paid for the gas replacement out of our refundable deposit, then sent photos of the gas gauge before, the pump after filling up and the receipt for the fuel fill up. This is above and beyond anything that one of the major brands that push their rental services at the airports will ever do for you. Highly recommended for anyone staying in the Las Vegas area.

From the owner: Welcome to Roadrunner rent-a-car, where your journey begins with convenience and ends with…read moresatisfaction. We understand the importance of reliable transportation and our fleet of diverse vehicles is here to meet your every need

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

Adds a lot of extra charges Customer support is very slow…read moreand passive aggressive Inconvenient location ( two shuttles away from Airport) It's cheaper initial for a reason. But they will try to get all your money!

Actually had a pretty good experience at the airport counter, no lines (the other counters had…read morereally long lines) and the process was pretty smooth from counter to getting car. I learned that Payless is part of the same company as Avis Budget and I picked up my car from the Avis lot. Was given a very nice Hybrid SUV (great mileage!) for my trip. Return was also easy and fast, although it was weird they never sent me any finalized cost forms via email or text and I just saw that my credit card is charged the correct final amount. Bad rating is mainly for the terrible roadside assistance. I drove the car to Bishop CA and got a flat tire. Called Payless roadside assistance for help and the process was such a huge mess. I asked for a tow truck in the evening and rep said they'll send someone over 8:30AM - 9:30AM but to call them to confirm. OK I call in the morning at 8AM and they said no such reservation was made so they'll find a tow truck at the moment, ok fine but then it wouldn't arrive until 9:30-10AM ish. Something else happened and the timeline got stretched out to noon. The tow truck company called me and said something wrong w insurance but they'll figure it out and after all that figuring out ETA became 1PM. At some point close to 12:30PM I got a message that they cancelled! I found out this tow truck company is in Sparks NV 3 hours away, no wonder they decided this is not a good idea. By then I was so annoyed I called the local tow truck company to ask how much it'll be if I just paid out of pocket myself, and they quoted $475. I kind of understand why roadside assistance didn't want to go with it because it's pretty steep for a only a 8 mile tow that's only 8 miles from town. I called roadside and insisted they use the local place in town as it's getting late and I need to get the car to a tire shop before they closed for the weekend. After more calls finally Roadside Assistance booked the local tow shop and they got there around 2:30PM. Very lucky I made it to the tire shop like 5 minutes before the technician was going to leave for the weekend. I got the bill from Payless later they they are charging me $686 for the tow, don't know how much tow truck charged ultimately them but it's $200+ markup from the quote I got when I called. Terrible experience and I learned that I should have just called the tow company myself, wouldn't have wasted a whole day sitting in the car waiting for the tow truck to show up - instead of 9:30AM they showed up ~2:30PM.

Payless isn't just shoes that fall apart in 6 months (or was that Picway?). It's a legit Rental Car…read moreCompany that apparently uses Avis cars. Who knew? I guess a lot of people, but I didn't. I booked through the Southwest app and snagged a midsize car for under $50 for the day. I ended up with a VW Taos that had a very touchy gas (maybe it ate tacos earlier) and some sketchy A/C that had trouble keeping up with the 100+ degree temps in Las Vegas, but it got the job done for the price. I'd rent from Payless again if I needed a car for the day. Easy pickup, and dropped it off around midnight and left the keys in the car.

Had a great experience with both the shuttle ride and getting the rental. I want to thank Mr. Clint…read morefor helping us out and making it quick and easy to get our rental. He was very professional and knowledgeable for all the questions we had.

Too bad I can't select a NEGATIVE 5 star for rating purposes. This was the worst experience Ive…read moreever had with a rental car agency starting with the car they brought me was FILTHY and reeked of smoke, the body (white, er, beige) was absolutely dirty with mud and dead bugs and rims that you couldnt the original color of by how dirty they were. AND the car has temporary plates on it and a gas tank that was at least an eighth of a tank short of full. Thats not even the worst - the worst was when it came time to PAY for the car this rental company charged me every kind of fee this and tax that and INSURANCE (I had no choice but to buy theirs at $15.33 a DAY when I carry 2 different car insurance policies that MORE than covered me in the rental not to mention my MC credit card auto coverage) airport fees (wasn't even close to the airport for the airport to charge fee's) - so the bill came to $287.39 for a 2 day rental. So much for my less than $90 original quote. And good luck reaching anyone in the proper department to assist you with questions about your bill - never once an answer in at least 30 attempts, no joke. THIS IS "ACE" CAR RENTAL - STAY AWAY!