TW Vacuum

I have shopped pacific sales many times over the years. The team employees has been there many…read moreyears. I recognize them every time I walk in. I am. Greeted with wonderful smiles. Ready to help me look for what I want. Steve is great and very informative on all the appliances. He answers all my questions. Susan is fantastic. She is the one who took care of financing end for me to buy. Explaining everything in detail. If I didn't understand she went over it pleasantly happy all the way. Was happy I found what I wanted. I enjoyed actually being there with this great group of people. I want to call them friends. I will definitely be there when I need another upgrade on my appliances. The delivery was awesome great guys. Delivered in time. Very efficient in the installation and explained in detail what was to be done. Pacific Sales is the best place to buy appliance. The price are at best value for your wallet you won't go broke. That why you are happy when you leave.

An amazing appliance experience! I came in looking for a VERY specific refrigerator that would fit…read moremy space. I was instantly greeted by Jonny S and gave him my measurements and he took me around to look at the exact ones that would work. He gave me an honest opinion of each fridge... I took my info back home and did a bit of research on my own/talked with the hubby. We came back the next day to follow through with our purchase. He remembered me from my first time there and answered a few more questions and got us all squared away. He was great to work with and gave us so much fridge insight (I know where we'll be buying our garage fridge)! At checkout, he transferred us to Susan who also was very helpful and fully explained all the warranties. They were offering a great 4th of July discount so we got a great bargain on our new fridge. I was thoroughly impressed by the service at Pacific Sales and wouldn't hesitate to go back. They were flexible and easy to work with. They know all the ins and outs and truly want to help you. Thank you Jonny for a great experience!

FixMan Appliance Repair

(400 reviews)

Vlad was incredibly prompt, professional, and efficient! I woke up early to discover that our…read moreMonogram refrigerator had stopped working. I searched Yelp for a recommended repair company and found FixMan. I texted the number listed, and Vlad responded within 10 minutes, letting me know he had availability to come out that morning. He arrived at 8:30 a.m., quickly diagnosed the problem, and explained that he needed to order a replacement part. He left about 30 minutes later to finish a previously scheduled job and place the order. By 10:10 a.m., he called to let me know the part had been ordered and that he would pick it up after his appointment before returning around 1:00 p.m. Vlad returned as promised, replaced the faulty motor in our Monogram refrigerator, and had everything working again that same afternoon. His communication throughout the entire process was outstanding, and I really appreciated how quickly he got us back up and running. His pricing was also very fair and reasonable, especially considering the same-day service. I highly recommend Vlad and FixMan to anyone needing appliance repairs. Thank you, Vlad, for the excellent service!

Excellent and highly professional service! I contacted…read moreFixedmen through Yelp because my Samsung dryer suddenly stopped spinning after making a very loud noise. Vlad responded quickly and was able to accommodate my schedule, coming out to my house the very same day at 4 PM. He was incredibly thorough, licensed, and quickly diagnosed the issue. He got my dryer running perfectly again. On top of that, he was kind enough to check on my Samsung washer, which was throwing an error code due to too much detergent, and fixed that issue for us as well without charging me extra. Vlad is honest, knowledgeable, and highly efficient. It is so hard to find a trustworthy technician these days, and I am so glad I found him. I highly recommend Vlad and Fixedmen to anyone needing appliance repairs in the area. Thank you, Vlad!

Conejo Valley Appliance Repair

(90 reviews)

Vlad came promptly on a Sunday to service our freezer that was not making ice. He found that the…read morefreon was leaking and helped me to contact GE to repair it, He was very helpful and did not try fixing it himself, when he found the problem, which would not have worked. I will definitely call him again when I need an appliance serviced.

Apparently doesn't understand time management. Waited for 3 hours. Have no idea about their service…read morebut don't have a lifetime to wait and find out

Fireside BBQ & Appliance Store

3.5

(79 reviews)

I purchased a quality AOG BBQ that has performed exemplary. I had some problems with the lights…read moreworking on the unit. Ari and Sean were very receptive in helping to get the problem resolved. They ordered the parts and arranged a Technician from AOG (Greg) to respond to my home and repair the unit. All three of these gentlemen were "5 Stars"!

We purchased a $3000 trash compactor (I know, we're idiots) to replace our 10-year-old trash…read morecompactor. We were assured that it was the top of the line, so without seeing anything in person, we took the word of the sales manager and ordered it. Once it was installed (by the installer they set up for us) it was immediately evident that it was "rickety" at best. It was also an eyesore, with bright, plastic looking chrome on the handle which would have been impossible to see from the tiny thumbnail across the counter we looked at before agreeing to purchase (totally on us). But more importantly it wasn't stable. It rattles horribly when you open it. It rattles horribly when you close it. And it moves all around inside of its compartment. When we contacted the store, complete with video, we were told "no refunds," which was never disclosed during the purchase process. The receipt is emailed to you with the disclosure after you purchased the item and leave the store. The response from the manager was that this was the highest quality trash compactor on the market, despite the videos showing the contrary. He said maybe the install was dome incorrectly but his installer, who is very nice, told us that was the best he could do, so it was basically too bad for us. Buyer beware.

AMPM Appliance Services

(437 reviews)

The technician was not sure what he was doing when he first came out. did not test anything on my…read moredouble oven just took the error code and said it must be a part. He ordered the part and charged me a small fortune. When he came to replace the part he dropped it on the floor. Installed it anyway and said to make sure I use the oven. he left and I tried it out same code apparently it needed a another part. they ordered it and that took about another 4 days to get it, came out installed it. Didn't work same code he told me that he recommended that we replace the whole oven. Ask for a refund he told me it will take a few days for the refund. It only took 5 minutes to take the money out of my account. The oven is only 6 years old. what really got to me is that the tech didn't want to listen to anything I would suggest. I've been a mechanic for 50+ years and I know how to troubleshoot. I will not recommend this company. The best thing you can say about him is he came. But that's all! I would still use this company but request a different technician

If I could give 10 stars I would. This was my experience with AMPM Appliance Services, all today:…read more 1 Sent a Yelp email out requesting a quote for a washing machine diagnostic and potential subsequent repairs around 8AM. A response came from Jason within the hour, indicating that a diagnostic is $65 which would be applied to any subsequent repair costs. 2 I called the business around 9AM and was told a technician Gary would be available between 10AM-12PM. 3 Gary arrived a little after 11AM and was great with the diagnostic. I was nosy and he was explaining along the way about the control panel. In the end it turned out that the repair costs would be around the price within a few hundred dollars of a new machine, as the panels were shorting out. All in all really great experience particularly due to Gary's candor, knowledge sharing and honesty. We have a GE machine and he advised to only get LG, top-loader preferred with as few features as possible. He also gave a vendor recommendation for discount washing machines. I very much appreciate his time although I probably slowed him down with my questions. I would highly recommend this business and especially Gary - very trustworthy and honest establishment and representation. Thank you! Editing not a week later! The dishwasher had flooded onto the floor and was not starting a new cycle last night. Kevin came in and was able to diagnose the problem immediately which was of my own making when I installed the garbage disposal a few days ago and didn't knock out the blocker in the disposal where the dishwasher drain attaches (HUMILIATING) thus causing the flooding. Not only did Kevin successfully drain the dishwasher pan without being able to fully pull the unit out (the floors were installed after the dishwasher was placed and the back feet didn't have clearance) BUT he also reinstalled the garbage disposal! I cannot say enough about this business and I am going to recommend them to everyone with appliance issues. This is my 2nd engagement with the company and both technicians have gone above and beyond to explain the problem and solution, are fast, polite, and extremely knowledgeable. Thank you Kevin! And thank you Jason for being so fast to respond and send someone out. Your time and efforts are very very much appreciated.

WDC Kitchen & Bath

3.0

(311 reviews)

Good selection of appliances. Sales staff is much more knowlegable about products than big box…read morestores. They say they will match competitors prices, but in store pricing is mostly higher.

I have been a WDC customer for over 20 years. I have spent tens of thousands of dollars with them…read more They have a great selection and reasonable (although not cheap) prices. Every time my order has gone well, it has been great. However when things go bad, they go really bad. My most recent experience started on 5/28/25. I had a Newport Brass faucet that had an issue and was covered under their warranty. I was told to call Newport Brass. After contacting both WDC and Newport, it seemed like a simple process: WDC had to simply fill out some paperwork and Newport would ship me a new faucet. I was following up with WDC monthly to check on the status and was obviously lied to every time--working on it, it's on back order, my customer service team and I are handling it, it should be in next month, I'm not sure what's going on, etc.. My last exchange with WDC was on 12/14/25. Newport Brass says this isn't a big deal and they do this all the time, essentially blaming WDC for not following through with simple paperwork. It has been almost a year, I still don't have a faucet, and I've heard nothing from WDC in 4 months.

Miracle Appliance Parts

(363 reviews)

Fred did a great job helping me get my 37 year old Maytag washer working again! Saved me over $100…read moreover a service call.

I would like to start out with how helpful Fred was. Called on a Saturday, stopped in a Sunday…read moretwice for parts. He was able to walk me through every step when the first part wasn't working. I never leave reviews on anyone but I will definitely be returning. These negative reviews below are completely false. Thank you again!!!

Appliance & Kitchen Outlet

(64 reviews)

Great selection and fantastic service! They have a variety of brands available, and can order…read moreanything that you will need to upgrade your kitchen.

So nice and helpful- we needed a new stove fast for Thanksgiving- they helped us make an informed…read morechoice and rushed in the stove we picked. They recommended a great installer who picked it up the next day. So happy with the experience here.

Buzz's Used Appliances

(130 reviews)

He was great to do business with! We got a great gas stove that works great! Thank you!! Highly…read morerecommended!

Reasonable and reliable Has been here in Simi for over 40…read moreyears Also does repairs on most appliances

Best Buy

2.9

(506 reviews)

Goodluck finding service here. The only ones youll get is the employee greeting you at the doors…read more Beyond that points its just people tending to elderly soccer moms talking about tvs. Theres just 5 employees per isle. The selection is abysmal. If you think this is 2004 and youll buy a cheapo gba game. Think again cause there are no games. Its ok. Modern gaming chooses to be soulless for innovation. You will find some deals on home appliances or work out gear. It aint nothing but the same over priced crap. Everything hear could be bought cheaper elsewhere. Just but games at Target and youre good.

Quite possibly the worst customer service I've experienced at a Best Buy…read more I stopped in around 10:30 a.m. ready to purchase a VR headset, but was told I'd have to wait about 20 minutes for someone to help me. There was no option to simply buy the item I had already decided on and check out. What made it even more frustrating was seeing several employees standing around chatting with each other while customers were waiting for assistance. Rather than waste more time, I left empty-handed. I'll be buying my VR headset on Amazon instead. If you're looking for customer service or a quick, hassle-free purchase, this location missed the mark.

In Stitches

(180 reviews)

Reene was absolutely amazing to work with for my wedding dress alterations. I came to her only a…read moremonth before my wedding, and she completed everything quickly and flawlessly. She was incredibly attentive, welcoming, and made me feel like family from the moment I walked in. Not only did she do a beautiful job on my dress, but she also made me feel comfortable and cared for throughout the entire process. I highly recommend her!

Reene was incredible! I could have not imagined a better seamstress for my very special day! When…read morewe first met, she told me that there was no pressure to choose her, but from that very first meeting. I knew that we would get along and that she would be the perfect person to make sure that my wedding dress was perfect on me!! She was funny and fantastic, and the pricing of the alterations were so reasonable given that there were so much to do with the dress when I first presented it to her! Not only was she a seamstress, but she also served as a stylist!! I saw out her opinions on shoes, and she even made my wedding veil, which was such a delicate and much needed addition to my very special day! Above all, she is a woman that I have come to look up to throughout our sessions! I not only saw how hard she works, but I also learned about her life story, and she may appear small, but trust me, she is mighty! She is so popular and well respected that she even connected me with another fellow physician in the area with whom I knew through our doctor circles! I am very grateful for her, and I can't wait to go back to her for other alterations in the future!!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Bobbi K.

13 years ago

I have been going to TW Vacuum since they opened! I thought I would give them a try because I was fed up with the terrible customer service my previous vauum repair shop had. The owner, Tyson, is super friendly and both he and Bob are very knowledgable about vacuums. I just recently brought my bagless Bissell in for a service. Tyson told me it should be ready in a couple of days and it was. Bob even called me with my estimate the same day I dropped it off. The best part of it all was that since my work schedule conflicted with their store hours and I really needed my vacuum back Tyson delivered it to my house at 7 p.m., after the store had already closed for the day. Talk about great customer service. I never would have got that at the former vacuum store I used to go to. Reading the reviews that people have posted that are awfully negative I wonder if they have the right vacuum store. After all there is one across th street and one down the street. ( so be sure you go to the right store). I recommend them to everyone. !!!!! read more

Tyson R.

3 years ago

My wife and I are the proud owners of Thousand Oaks / Westlake vacuum (TW Vacuum). While my wife is busy as a special education teacher, I, Tyson run the vacuum store. I take pride in what I do, so come see the newly remodeled store. It's the cleanest vacuum store around, and always the best prices. I look forward to earning your business. Don't confuse us with the others, we are located on thousand oaks Blvd near Hampshire, right next door to Enterprise car rental. I will provide you with the best friendly service you should expect. Free pick-up and delivery as well. We also service and repair sewing machines. When I'm not at the store, before or after hours the calls are forwarded to my personal cell phone. I am always available. Hope to see you soon. Tyson read more

Eric R.

8 years ago

As a central vac owner, in a 4,ksf, 2-story home, with a family of 6, with 2 Labradors, who practice shedding 24/7/365, this is not the first time I have visited TWV. This time, the hose switch burned out, again. In the process of troubleshooting it, the 10-yr old motor/power unit was found to be fatally faulty. TWC fixed the switch at no charge, despite my several pleas to pay him for his time. Instead, TWC gave me good advice & pricing on replacement power units. Thanks TWC! read more

Jane H.

2 years ago

Our experience with TW Vacuum was really disappointing. We had trouble getting in touch with them. They barely answered our calls or texts, which made it hard to know what was going on. Even after several attempts to get the vacuum fixed, nothing was resolved. The whole process felt unprofessional, from the poor communication to how they handled our concerns. On top of that, we were overcharged. Unfortunately, we wouldn't go back to them or recommend their services. read more

Marshall D.

12 years ago

Took my Meile in on a Friday, was diagnosed and repaired by Saturday. The cost of the repair (and quantity of parts) was 50% less then the local competitor I had taken it to a week before. The owner was very knowledgeable and offered great advice to keep my vacuum in service for years to come. Hope I don't have to return anytime soon but if I do I will be confident with the service and price at TW Vacuum. read more

Nature G.

10 years ago

Hesitated to call for repairs for my central vac because I thought it would be so expensive. Tyson came out and it now works wonderfully! He is very kind and gives all sorts of suggestions how to keep the price down. He even brought me a new attachment because he thought it would work better than what I had and didn't charge me for it. Very trustworthy. read more

Laura H.

10 years ago

Great job fixing my vacuum. So grateful for Tyson a nice family run business that still maintains great prices and great service. Very happy with my like new again vacuum!! read more

Barbara K.

12 years ago

Great place to visit. My Hoover was broken and they fixed it. Works great! Great price too. Glad they are in thousand oaks.

barbara m.

16 years ago

If you have a broken vacuum, take it here. They fixed my Dyson Vacuum Cleaner and now it works like new again.

Terri V.

3 years ago

Great service and fair prices! Repair on my Dyson vacuum was done in a timely manner.

Nicole R.

12 years ago

Great place! Love it!!!!

TW Vacuum - homeappliancerepair - Updated August 2026

People who viewed TW Vacuum also viewed

J & S Vacuum Care

(15 reviews)

I love J & S Vacuum Care. The service is outstanding. The owner(s) are extremely kind and the…read moretechnician is very knowledgeable. I have an older machine with no parts being made. He found a way to fix my broken hood and collapsed handle using other parts. The pricing is very fair. They also have many options for cleaning products, which I love. Parking is easy.

I had a really positive experience at J&S vacuum store. I originally brought in my very old vacuum…read moreto see if it could be repaired, and the owner was completely honest in telling me it wasn't worth fixing. I really appreciated that -- he could have easily charged me for repairs, but instead he gave straightforward, practical advice. He was incredibly helpful and informative while walking me through replacement options, explaining the differences between models without any pressure. You can tell he truly knows his products and genuinely wants customers to make the right decision. I absolutely love my new vacuum and am so glad I came here instead of just ordering online. Highly recommend if you want knowledgeable, honest service and a great product!

Agoura Vacuums / The Traveling Mop Shop

(48 reviews)

So grateful they were able to fix my 20+ yr old Miele vacuum. I highly recommend this neighborhood…read moreshop. Just a few minutes and I was on my way, got lucky and they had the part for my old vacuum.

This place was SO helpful! My vacuum wasn't working properly for a month or so... brought it in…read morehere and he deep cleaned it for me, and replaced both filters so it's as good as new! Super affordable, and it beat me having to go buy a brand new vacuum!

Albert's Vacuum & Sewing Center

4.6

(38 reviews)

Appears to be out of business. Unit is empty. Website says open????? Disappointing. Use to use…read morethis place all the time. Go to Kingdom Vacuum down the street.

My 90 y/o Mom tried ordering her vacuum bags online to no avail. I looked up online for a local…read morestore and there was Alberts. Made one phone call, drove across town and walked out with exactly what Mom wants! Lovely service, wonderful phone help - all great!!! Thanks Alberts!

All Brand Appliance Service

4.7

(159 reviews)

All Brand is the absolute best for any of your appliance repairs. They are very knowledgeable. I am…read moreso happy I called them, the customer service is amazing and the kindness above board.

Reliable and very good at all they do. Great at communication. Highly recommend. Very fast in…read moreresponding.

Buzz's Used Appliances

(130 reviews)

He was great to do business with! We got a great gas stove that works great! Thank you!! Highly…read morerecommended!

Reasonable and reliable Has been here in Simi for over 40…read moreyears Also does repairs on most appliances

Miracle Appliance Parts

(363 reviews)

Fred did a great job helping me get my 37 year old Maytag washer working again! Saved me over $100…read moreover a service call.

Carlson All Appliance

3.8

(43 reviews)

Mark helped care for our Old Washer & Dryer for many years. When it didn't make sense to repair…read moreeither anymore, he discussed options for an affordable replacement for both. His prices compared to big box stores, but his service is way above and beyond their abilities. He always educates us to get the most out of our appliances. He took time on our last repair to point out an old electrical outlet that should be upgraded for better performance and safety. Mark is personable and committed to caring for long term customers in the Conejo Valley.

Mark Carlson owner was spectacular! He came on a dryer…read morecall. He diagnosed the whole dryer Inch by inch ! He was thorough!! Found the issues and fixed them . Then he noticed the front door opened the wrong way and changed it so it Would open the correct way . The charge was very reasonable For the amount of work done . He is personable and friendly And did not leave until he tested the dryer four times !! I would totally recommend his services They don't make them like Mark any more ! Thanks Mark !

Airtexno Appliance Repair

4.9

(58 reviews)

I just had an excellent experience with Sunny of Airtexno Appliance Repair. After a power outage,…read moreour refrigerator was not cooling. After trying the suggested solutions by LG, it was determined that a major part was not functioning. Sunny was great explaining the problem and made time on a Saturday to diagnose the problem. He was extremely responsive and has a great communication skills along the way. All in all, Sunny provided a seamless installation, in a timely manner at a reasonable cost. I would highly recommend AIrtexno Appliance Repair!

I first found Airtexno on Yelp as Im a believer and use it for quality legit…read moreinfo. I can fully endorse them after my experience with Sunny and Alex. Sunny first came out and inspected and advised me. I waited a week and followed his instructions on my dryer. Then set up a repair appt. Alex came out and is very polite, knowledgeable and determined to get my dryer going no matter what it took and he did, very thorough and professional job. He took his time diagnosed the issue after testing everything and completed the job perfectly. Reasonable fees and quality company. Completely recommend them. Also Rep on the phone very polite , friendly , and professional as well. I will for sure use them again. Lance K.

Allstar Appliance Repair

(257 reviews)

Dave was a lifesaver for my minor oven emergency! Answered my call within an hour, was here within…read more2 more hours, oven good as new again - fair price, so knowledgeable and friendly, clearly cares about his customers, longtime commitment to the local market - happy to recommend!

Dave was extremely knowledgeable and helpful with fixing our Viking oven. He was able to identify…read morethe problem immediately and fix our oven in less than 30 minutes! We will definitely be using Allstar Appliance Repair for anything else we run into in the future!

Richard's Appliance Service