Great experience. Reasonable prices! My Oreck was clogged and needed TLC. The owner here replaced my belt and got my Oreck back in tip top condition for half the price I used to pay at the Oreck store. When I came to drop off, I believe owner was at lunch. Sign in window said to drop off next door. I did that and everything worked beautifully. Highly recommend. read more

Tyson is extremely responsive and did a great job repairing the locked up roller and belt on our Kenmore upright vacuum. He even offered to deliver it to our home in TO when the work was done. Very affordable as well! read more

Great service and honest people. They did a great job and they were very professional and they were able to order the part I needed on my old vacuum read more

Took my Dyson in for repairs and was met with great service. The vacuum was repaired promptly. Tyson was attentive and welcoming. No complaints here 5 star service. Thank you so much for fixing my vacuum. read more

TW Vacuum - Appliances & Repair Near Me - Thousand Oaks, California

Tyson, the owner was friendly and fixed a part on my old but lived vacuum for me . I found the location quite by accident because the location closer to me that it closed during Covid had had their calls forwarded to TW vacuum. Initially, it was a little further drive than I had wanted to make. However, nobody in my area was as helpful or friendly over the phone as Tyson was. I appreciated him taking my vacuum and doing everything he could to fix it not just saying oh it doesn't glue so you have to buy a new vacuum. I love this vacuum it works great I've had it for years and he went out of his way even going to Home Depot to find something to fix it.highly recommend the great service from here. And he carried my vacuum to my car for me. Thank you Tyson! read more

Once again, TW Vacuum comes to the rescue! I had purchased "after market vacuum bags" for the Miele upright and they didn't quite work. Took the vacuum cleaner to TW Vacuum and the kindly Nicole examined it, stated the error, and quickly installed "the real thing." In addition, she also replaced the HEPA filter - a big issue with two pets who actually have worse allergies than some humans. We learned our lesson and won't go anywhere else! read more

The owner saw me getting my very heavy vacuum out of the car so he rushed out to carry it in for me. (What?!!). He was knowledgeable with reasonable pricing and a quick repair. I strongly recommend this company. read more

If I could leave negative stars I would. I took my 1 yeat old Dyson in to have a power cord replaced. Brought the vacuum home used it and it completely fell apart in my hands. Reached out to the business by telephone got no response. Reached out by text message because the business leaves that number on their recording and got a response telling me I was wicked because I wanted my vacuum repaired after they destroyed it. read more

TW Vacuum - Appliances & Repair Near Me - Thousand Oaks, California

I live in Ventura and needed my Dyson hand vac fixed. I was pretty sure it was the battery. The owner troubleshooted with me through the entire vacuum to just make sure it wasn't something else before I made the drive out. Sure enough, one of the pieces had jammed and that's why it wasn't working. So, I didn't need it repaired and he helped me without being paid. That's what I call old fashioned service! read more

I had basically had it with the vacuums that I owned from Dyson and Shark. Breathing all the dust that they spew in the air. Having to clean out the cylinders and filters breathing all the unhealthy particles. I walked into this shop on Thousand Oaks Blvd and was able to speak with a real vacuum expert. He gave me a good deal on a Miele canister model, assembled it for me, and I couldn't be happier with the purchase. Plus it feels good to support a local independent business. Old fashioned service is alive and well here. I highly recommend. read more

My Rainbow vacuum was on its last leg... Tyson said the motor was in excellent condition, but only the power head needed repairs. And now, it runs like a brand new vac! 5 STARS. THANK YOU TYSON. REASONABLE PRICE AND EXCELLENT SERVICE!!! read more

Fantastic place! Price matched a Miele vacuum from Amazon. The owner knows his stuff; not pushy. He offers a longer warranty on products and does pick up and drop offs for repair on any vacuums sold there. We're so happy with our new vacuum and the customer service. read more

TW vacuum is a great option for repair, regular service or purchase of a new vacuum. Tyson really knows what he is doing & the prices are reasonable for the quality of service provided. They will pick up your vacuum and deliver it back to you. Support local, family owned & operated businesses like TW - they are so great for our community. I live in Camarillo & the pick up and delivery was a huge bonus! Thank you TW! read more

I feel pretty sorry for the owner, Tyson, but this is no place to get your Miele repaired. He seems like he's struggling--not sure what's going on. I dropped off my vacuum and after two weeks, I started calling to see if it was ready to be picked up. I left numerous voicemails, texts, and called many times. Apparently the owner accidentally blocked my number for some unknown reason. He told me he randomly blocks phone numbers because he gets a lot of calls. Very odd choice for a business. I drove up (from Camarillo) and the shop was shuttered during business hours with a sign that said to check next door at the English shop. The English shop had no information. A couple more weeks go by and zero communication, no replies to my continued numerous calls, texts. I finally give up and go buy another Miele (not cheap!) because I really need a vacuum. A month has gone by now and I call up the English shop again to see if they know anything (more calls to the vacuum shop and texts never answered). The English shop tells me the vacuum guy is in the shop, so I rush up there and my vacuum is repaired, but he never bothered to call me. The story on the repair is, naturally a very expensive $180 circuit board needs to be replaced--never showed me the damaged one so I just have to take his word for it. You decide for yourself, but this was what I experienced. I think there are other places to take a Miele to be repaired--look into that. I really hope Tyson gets the help he needs, but this was an absolutely frustrating absurd experience. read more

Extremely professional. Very pleasant to work with. Knew what we needed and made good recommendations Would gladly return

I just bought a brand new Miele vacuum from this lovely, family owned shop. The owner, Nicole, was professional and knowledgeable about which vacuum would work best for the type of carpet and hard floor I have. She did not try to upsell me, my impression is that she is both honest and genuine. She was very patient with me in explaining how the vacuum works and which settings would work best for my marble flooring and carpet. I would highly recommend this establishment! read more

Amazing service! I am partially disabled so Tyson picked up my vacuum for me and returned it repaired and in great condition. It's an older Dyson so i was worried that it might not be able to be repaired. I am so grateful for the wonderful service. It took just over a week. read more

Wow this guy is great! He gave me a great price on a Mila vacuum and even delivered it to my home. I would buy from them again!

Tyson seems nice and I haven't picked up my vacuum yet so I may change my review once I get it to 5 stars. Are the hours of operation on YELP incorrect? It says they are open on Monday 9-6 but I'm here to pick up my vacuum and they are closed. Just tried to call but their mailbox is full. VM didn't say they are open Monday. Bummer. Yelp needs to be corrected. I wasted a trip. read more

The ower is friendly and helpful. He fix my vacuum. I had a very positive experience. I would recommend going here.

Amazing service, fair price for repair and customer focused. Will definitely use again.

Nice local shop, but disorganized. Brought in an older Dyson to get a part replaced that cracked underneath. Was quoted $9 and was asked if we wanted to clean out the vacuum for $35. Seems reasonable.. When my wife returned to pick it up, the part was used and scratched up. The original canister was replaced with another (albeit identical) (I removed the stickers from mine) although it wasn't what we had asked for. Also, the replaced canister smelled of another animal's dander. Not a big deal, but... not what we asked for. So... feeling like we got baited and switched, but I'm not sure it was malicious or devious. I'd really like an explanation but never got one. read more

Took advantage of a coupon to have my Oreck vacuum cleaned. When I took it in, it was working. When I picked it up, it did not. The repair person said that the switches can go out at any time. Wondering why it happened to go out during repair, and no one caught it. So, OK, I assume he's right. Unfortunately, the repair person was not Mr. Friendly. So, picked up my vacuum today and tested it before I left. It worked, and I guess that should be the bottom line. Given there are a number of other vacuum repair places in T.O., I'm probably going to return to my former repair place. read more

Bought a Miele Vacuum from Tyson many years ago. Recently had an issue. They diagnosed the problem, fixed it quickly, replaced what was needed to be replaced and did it with a smile. They have earned my business for a LONG Time! Thank you! read more

I was looking to buy a Miele vacuum cleaner and wanted to see them in person first. I stopped by and the owner Tyson was very knowledgeable and helpful. I spent about an hour trying out the different floor models he had there. Anyway when I had made up my mind which model I wanted he informed me that because of COVID 19 that model was backordered for 3 months!!! He then offered me a $150 discount off for having to wait. I couldn't believe it!! Long story short I picked up my Miele vacuum yesterday, it had finally arrived, and I couldn't be happier!!! Great family friendly little shop will definitely be visiting again for bags and other things. Highly recommend them. read more

Thank you so much for excellent service! From completely restoring our old Miele machine to coming out to the curb so I didn't have to unload kids from carseats, we are so happy we chose you for our repair. Thanks again! read more

I took my Dyson here when the suction stop working on my rugs and carpet. He was friendly and said he could order a part and have it fixed in a few days. I picked it up when it was done, brought it home, but the problem was not fixed. I also noticed the knob that was previously working was missing the outer cover. I brought the vacuum back and he apologized and said he forgot to give me an essential part of the tubing that would fix the problem. He said he would order the knob cover for me as well and call me as soon as it came in. Well...sorry to say the problem was still not fixed upon returning home, and he never called me with my replacement knob. A lot of trouble for a vacuum that's still not working. read more

I took my Miele canister vacuum in for repair. I recommend TW Vacuum. Tyson is efficient in diagnostics. He offered a loaner while it was being repaired. Tyson let me know that the motor was still good and repairing it would be better than purchasing a new one. read more

It's nice to know someone still knows how to fix something instead of throwing it away for new. I took my vacuum to a different shop, they estimated $45.00 for parts, order time, repair time, etc. Showed me a new vacuum that I could get a deal on if I bought it "today". So I left and went to TW Vacuum. Bob looked it over and fixed it right there on the spot for less than half the prior estimate. Took him about 15 minutes. Brought it home, it works like new! They don't even sell the brand. If you want an honest repair go see Bob. Eventually my vacuum will need to be replaced and TW wil get that sale. read more

Everything went like clockwork. The estimate was ready when they said it would be. The estimate was very reasonable, and was the price they charged. When I took my Dyson vacuum in the vacuum didn't work, its cannister was falling off, and it looked like a wreck. They told me it would run like brand new when I got it back, and it does. My vacuum was ready when they said it would be. Highly recommended. read more

I let the phone ring for 10+ rings with no answer.... then Nicole called me back! Nicole said I could bring it in and had it repaired and back to me the next day. EASY, NICE, LOGICAL. The shop is small but has every cleaning agent that I like to use that are sometimes hard to find elsewhere (Persil, Folex, Bona, etc). I will definitely patronize. Be careful that you get the right store, there is another vacuum repair across the street read more

They were so rude, never even fixed my vacuum, and still charged me for it! Did they think I wouldn't notice it wasn't fixed when I got home? Unbelievable. The owner is fine it's just his older male worker that was a complete jerk. And he wouldn't refund my money because they "spent time trying to fix it" even when he later admitted he knew it "wasn't fixable" from the beginning. How's that for customer service? I could have bought a new vacuum with what I paid them to "fix" mine. They are also very unresponsive to phone calls and most of the time they don't notice when you walk in their "store" which is basically a large closet. read more

Tyson is awesome. My home's central vac went out and he came, took the unit back to his shop, and returned a few days later with it all repaired. He remounted the unit even better than before and made some adjustments to the pipes, then checked out the whole house for leaks. He was helpful and wanted to get it done right. Great business to work with for all your vacuum and Meile product needs. Not your typical "repairman" but a good business owner. read more

I should have written this review sooner. I used TW Vac about six months ago when my Vacuum shorted out an electrical socket in my house causing a major spark!! When my electrician came to fix the socket... he told me my vacuum definitely needed to be replaced... I went into TW vacuum with the intent of buying a new vacuum and told the owner what had happened. He told me that all I needed to do was replace the power cord which he did for a nominal fee. In other words... I would have spent $300-$400 on a new vacuum and he steered me to having my old one fixed at a much lower price... So, not only did he save me a bucket of loot... my vacuum that he fixed is working better than ever. Thank you TW Vac read more

Nice Guy not much selection German made so I bought yeah not made in China stand worked out

Absolutely the best!! I was hoodwinked (almost ) by Oreck Ventura and I brought my vac here for a second opinion. I found out that my vacuum was fine and the motor was not burned out as Oreck stated. He cleaned and serviced my little Dyson for a lot less than Oreck's price and he is professional and honest !! I highly recommend !! read more

I received excellent service at TW. I had to drive from Santa Barbara, since they are the closest Oreck authorized service shop. Richard took my machine and promised to do it right away, Usually with Oreck it would take at least 5 hours. Richard called in about an hour and said it was ready to pick up. He was friendly and professional, and my machine is totally sucking! Which of course I want it to do. Thank You, I will definitely be back!! read more

Good part -Had what I needed , & used coupon off of Yelp good deal!!! , but guy that rang me up wasn't very friendly at all , once I showed him my coupon. Boooooo read more

Good little shop. Took in my Dyson DC40 Animal that stopped spinning and sucking, the initial diagnosis was that the cleaner head assembly needed to be replaced, after they replaced that it still didn't solve the problem, it turned out that it needed a new wire harness also. So instead of spending more money to fix the vacuum he let me trade it in towards a brand new Dyson which saved a lot of money. Would defiantly do business again. read more

Tyson diagnosed the problem with my almost 10 year old Dyson & I was pleasantly surprised it was only a simple (and cheap) fix. Only needed a belt. He was thorough & showed me how to change it & was super friendly. My old Dyson is working like new again. I appreciated his integrity & not trying to sell me more than what I truly needed (especially since my vacuum is so old & I thought the worst & he knew it & didn't take advantage of that). read more