Huge dealership. Just went for local t-shirt & poker chip. Service was great & selection was nice but prices for apparel is too high!

First, I want to qualify that my comments apply only to the service department. I believe that the sales operations within this business is impressive, and I would have NO reservations about buying a new or used motorcycle from them. But, wow, the service area couldn't be much worse. First, the quality of the service is absolutely horrible; even on the most basic items. I believe that a contributing factor to this is that there seems to be constant turnover in the tech area, coupled by weak leadership in the service department. These guys don't stick around long enough to get good at what they are doing. In my experience, more than half of the times that I've brought my bike in for maintenance or routine replacement of wear items such as tires and brakes, something was done wrong. I've had oil oozing from the air cleaner because of overfilling, tires out of balance, brakes that were installed and within a couple months, the assembly feel apart because the tech cross-threaded a bolt. Most recently I brought my bike in with a minor alignment problem on a brand new motorcycle, and by the time I had the bike in for the second time, the adjustments that the team had made resulted in a worse alignment problem and they refused to do further work on it. The quality problems would have been enough to make me not want to return, but what makes it much worse is the condescending way that they deal with customers. They have created a culture where it's ok for service reps to not listen, and to talk down to a customer. Organizational arrogance is going to destroy this business if they don't get a new leader in place to set the right expectations, hold people accountable, and get constant feedback from customers. Notice that I didn't complain about the high prices like many people do. If you consistently take good care of my motorcycle and earn my trust, I really don't care what you charge me. I ride a Harley; I know it's not going to be cheap. To HD riders in the south metro area, do your homework. There are other shops in the area with experienced mechanics that do quality work, listen to their customers, and get the work done the first time. read more

had them pick up my bike bought a BCM from twin city had a wiring harness put in not by them. days later i get a call from the the tech we have no power to the bike well did you check the fuses he calls back battery fuse was blown and it keeps blowing the bikes a wiring night mare they asked what i wanted to do gave them 2 hr limit $150 an hour to get things looked at they sent the bike back i got the BCM and the ECM flashed with there parts got it running then they took there parts out i had to go pay the bill they delivered it back to me not running there not mechanics there parts replaces the new bikes break down unreliable to much technology sensors you cant fix them on the side of the road anymore some one has to follow in a truck the bike has to go to the shop hook up to a computer. why do they have free pick up and delivery if you send your bike to the shop for repair you should be able to ride it out of there read more

They don't carry anything for the older bikes. It's just a motorcycle shop for new bikes . Lame read more

Sent an email to Twin Cities Harley Davidson Lakeville (TCHD) last week. Not sure if they received it but they haven't responded. Following is a condensed version of the email I sent detailing the negative experience with their parts manager. First the background information: Had a slow external gas leak coming from the check valve quick disconnect fuel tank & fuel line fitting on my Street Glide. Called TCHD Parts Dept to inquire about parts to repair the leak. Parts person advised this is a common issue & they had a "check valve rebuild kit" for ~$20. Went to TCHD & got the rebuild kit. Parts guy said it should fix it. It did not fix the leak. Here's the repair procedure: Drain gas tank, remove both lower & upper O-Rings in check valve housing on gas tank. Clean any remaining old O-Ring debris. Lubricate new O-Rings & be very careful installing so as not to damage them. Refill gas tank & if no leaks, then cycle the fuel pump & confirm no leaks under pressure. If no leak at this point, then re-couple fuel line to the tank check valve assembly & cycle the fuel pump. If no leak, then issue is fixed. If still leaking, then search YouTube for correct size O-Ring. Researched online, found forums & YouTube video saying the Fuel Tool kit's lower O-Ring isn't always thick enough to seal that connection. Went back to TCHD Lakeville & took the Fuel Tool check valve rebuild kit I'd purchased the day before. Explained the issue to the parts guys. One parts guy said he'd heard of using a different O-Ring (Harley part #11273) to fix the issue. The YouTube video said the same. This is where it gets good: I asked the parts guy if he could "comp" me the O-Ring (11273) since the Fuel Tool kit I bought from them did not fix the issue. Said he had to get the parts manager. The parts manager came out & I had to explain this to him, twice! Parts manager didn't understand the repair or how the tank's check valve assembly works. He said "how do I know the new O-Ring didn't get damaged" during installation. Explained I took great care installing them. In fact, I brought the very O-Ring they sold me that didn't fix the leak. He could have looked at it & would have clearly seen the O-Ring was undamaged & in perfect condition, after I'd installed it AND removed it. He remained persistent that I "could" have damaged the O-Ring. Offered to show him the YouTube video referenced above but he didn't want to. Then he said something like he didn't see a reason to "argue" over a $2.00 part. Annoyed I paid for the O-Ring & stated that I agreed it WAS silly to "argue" over a $2 part. It was clear he was NOT going to give me the O-Ring. I left TCHD & thought to myself, I'm never going back there. The parts manager was right when he said it is not worth arguing over a $2.00 item, the only thing he missed is that was a terrible business decision on behalf of TCHD. BTW, the Harley O-Ring part #11273 did not fix the leak either. Went to local parts store & bought the O-Ring kit shown in the YouTube video, installed that O-Ring & it fixed the leak! The parts manager did not represent TCHD well at all in his interaction with me. He also completely missed, I never asked for a refund or to return the Fuel Tool rebuild kit, that did NOT fix the issue, even though it was recommended by their parts guy. I simply asked for a free $2 O-Ring that also did NOT fix the problem. TCHD parts people should have known that only 1 O-Ring was needed, especially since this is a "common issue" & they stock lots of these rebuild kits. Parts person should have asked if it leaked when the fuel line & tank check valve were decoupled, then they'd know only 1 O-Ring was needed. TCHD doesn't even have the correct O-Ring to fix the problem! I spent $20.49 for something I didn't need, plus $2.15 for a new O-Ring that did NOT fix the leak. Terrible experience with the arrogant parts manager who essentially accused me of damaging the O-Ring during installation. Plus, TCHD never responded to the email I sent them a week ago...that really topped it all off...not a good way to retain Customers. read more

Twin Cities Harley Davidson - Motorcycle Dealers Near Me - Lakeville, Minnesota

Great Harley Davidson! Got a great deal on my 2021 RoadGlide Special. I was so satisfied with my purchase I have done tons of upgrades to my bike at the service department. Great people & professional work. Special thanks to Mike in the service department! Much L&R from CVMA 48-4 read more

Twin Cities Harley Davidson - 131 Torque package with 2 in 1 heather upgrade. Sick with it!!! - Motorcycle Dealers Near Me - Lakeville, Minnesota

This place is the worst Harley Davison dealership in the state of Minnesota. All I needed was new handlebars and exhaust. They towed my bike April 1 by May 1 I had to physically go there because nobody would return my phone calls. I get there and my bike's just sitting, they haven't ordered any parts so I called and ordered an exhaust and Handle bars three weeks later I had to physically go there again because nobody's returning phone calls and they claim they can't find my parts that was just sitting in the back. And after all the bullshit they then tell me I'm a have to go somewhere else and have it installed because they're backed up. So they wasted two months of my time. read more

Just gonna say,sales guy Dave was awesome (he quit cause bad mngmnt..). Was looking at new Road glide.. said dont high presssure me... bout to pull the trigger and they wouldnt even throw in a pair of chaps. Manager used the "today only" crap and i just... just exhausted. Ended up at Rochester HD.. they had same bike (apples to apples...) for 3450$ less. They said they get folks like me all the time. Have learned in last two months a lot of same opinions. If you want no BS, talk to Judy down in Rochester... its cheaper and service is the best! Its worth the trip! Farmington Tom read more

My husband and I dropped off our 2020 Road glide off for our 10,000 tune up at the Lakeville location August of last year (2023) we wintered our bike and took it out this spring to battery issues. Kept stalling and leaving my husband stranded . He pulled the seat off to find an old battery (he had replaced the battery just prior to the servicing) the battery had green duct tape with another persons name and type of bike and year the other persons bike that it came out of (not our battery and not same bike) thinking that perhaps it was a simple mistake while this persons bike was being serviced, batteries were swapped. Called to Lakeville Harley to explain, the service rep passed the buck off to service manager who explained we had our bike serviced somewhere else because they wouldn't take the battery out to service our bike. Okay so then you have service techs who are thieves since the manager could not locate that persons name in their records. So really, blaming my husband trying to scam Harley, management backs scamming techs and take brand new batteries and swap out old used batteries to their loyal customers. Nice job Lakeville Harley! read more

I stopped in on my way from the cities to Rochester. My Dad has been a Harley fan all 53 years of my life. He's a good customer as well. I wanted to buy some apparel to wear when I say goodbye, we are losing him to COVID and cancer. I walked into the store and there was NO social distancing, it wasn't even encouraged. Business was good, they had many customers and employees standing around and only a handful were wearing masks. So disappointing, I bought a sweatshirt anyway but the pride of being a HD fan had been damaged. I do not recommend you visit this store, they don't care about your health. read more

This place is your average HD dealership. They seem to be geared at selling new bikes and their HD merchandise. It would be nice to see them offer some preowned bikes. read more

Twin Cities Harley Davidson - Building front - Motorcycle Dealers Near Me - Lakeville, Minnesota

Very friendly staff! We felt welcomed and the sales guy was very knowledgeable. We will definitely be returning

Absolutely the worst experience as a customer for any purchase of any kind. Called and discussed a bike we were interested in. We live roughly 2 hours away, and wanted to make sure it was available, which it was. Talked to the salesman said we were in our way. Texted him when we were 45 minutes out and let him know where we were. He said he was waiting and the bike was there. Got to the store, was shown the bike, looked it over, say on it and said we would take it. While we were sitting on the bike after saying we'd take it, we're told that someone else just came in and wanted it. Told them we did to, and literally was told to bad, we were to late. Talked to they manager who said that's the way it was, and "if we didn't like it we could but a bike somewhere else". I mean wtf. Left , and 30 minutes out away was told the other people backed out did we want it! Seriously, WTF! Told them to screw themselves, we were done with them. Period. Went to the shop in Alexandria mn, and have never regretted it. Those guys are the best. But father to travel but they are all great people. Eff TCHD. They can suck it. read more

Loved working here. Patrick is great and knowledgeable. Fun sales people.! I feel welcome when I come in! I love that pets are welcome! They did Santa Claus pictures with my dog! Super fun! read more

Twin Cities Harley Davidson - Loved working for these guys. Wish they still needed us. Great deals, great people. Amazing staff. Wonderful facility. - Motorcycle Dealers Near Me - Lakeville, Minnesota

Worst, most arrogant staff I have ever had the displeasure of working with in my 38 years as a consumer. All headed by the worst person of all, GM Sean Wheelock. He ended up yelling at me yesterday and kicked me out of his store all because I trusted that this dealership would follow through on what they promised. I purchased a brand new 2016 Harley Iron 883 a few months ago and had the service department add some accessories to it. They were unable to add some expensive saddlebags to it since the passenger foot pegs were in the way. No problem. However, instead of giving me a refund of the price I already paid, they sent me a ~$240 gift card after promising that I could exchange it for cash if I wanted next time I swung by. It took me a few months, but I finally stopped in yesterday. They flatly refused to honor their promise. All Sean wanted me to do is spend the gift card in their shop...which he kept repeating. I explained I had nothing more to buy as I already spent north of $10K. He was extremely arrogant and acted like a complete jerk to me and wouldn't budge. He continued to tell me the guy who made the promise didn't work there anymore so I was out of luck!!?! And the salesman that sold me the bike was in Tulsa. I'm not sure how any of that mattered. He made it abundantly clear that I was little more than worthless to him. That he didn't give one ounce of s**t as to what was promised and couldn't care less what what I was told. I was in utter shock in the way that he handled this. I've never been treated this poorly by any dealership or any retail establishment of any kind before. I got angry and he promptly kicked me out and I was told never to return. Then like a childhood bully, he followed me out of the store and yelled at me some more and acted as if he wanted to fight me! Seriously. This is no joke. They swindled me out of a lot of money and he seemed to enjoy it. Take your business ANYWHERE ELSE. read more

Lakeville HD is under new ownership and it shows. Customer service is outstanding. The used bike inventory is impressive. Way more merchandise than before and they said more is coming. It use to be a real drag to go shop there before and now it is a complete turn around. Thanks for spending so much time educated me on different bikes and focusing on my price point as a newbie ready to take ride of the biker life style. Thanks read more

IGNORE old reviews, this place now has exemplary individuals like Darren who are true American patriots that cherish liberty and American innovation the HD way. I have been riding for over 20 years and there is no replacement for Harley Davidson and American love of excellence. Go see the new and improved 2CitiesHD. read more

Amazing store and even better people. Was passing through and Darren helped me get exactly what I needed. Thank you for the great experience. read more

Service here is really poor. Came in Saturday to get two bikes out of storage. (Called in advance 3 days earlier). One guy at the desk in service with 15 customers waiting. Waited my turn and he brought out one bike, and then went on to serve 5 other customers who came in after me. When I called it to his attention his response to me was "I'm dual tasking. 30 minutes later he brought out the second, and ran the battery dead trying to start it. Clearly had no idea what he was doing. 45 minutes into it I went to find the General Manager. He went to the back and said it was charging and I had to wait longer. I told him the story and he said they were really busy. I reminded him that it was Saturday and Spring time. Of course they would be busy. His response was "I know how to run my business". Arrogant. Obviously with Chumly in charge of everyone's service experience, he clearly does not. A dozens people up front (with no customers. Surprise?) trying to sell bikes and t-shirts, but only one fool in the back with 15+ customers. Once they have your money, you might as well forget about the customer experience here. I would strongly recommend you take your business elsewhere. read more

I have been riding for about ten years, been to at least 20 HD dealerships. This one is the worst for customer service, service and parts. My last encounter was ordering a bolt for the bottom of my primary case. They didn't have it in stock so I asked to order one. Parts related to me it comes in a bag of ten and they can't just give me one. I asked if I could buy two then and he can keep the rest for stock, he said he doesn't need to back stock those and wont order them for me. I drove 45 min south for the part. I am active military and showed a few times looking to upgrade at the used bikes, in uniform. I showed up 3-4 times in the winter browsing. Not once has ANYONE asked if I needed anything or can they help me. When you walk in in isn't welcoming at all, not like most HD shops I have been to read more

New owners don't give a hoot about longtime customers, I bought 4 bikes over time there, but I will not do business there anymore.

You have been warned. I have taken my bikes to be serviced several times in the past and have had relatively good experiences. I understand they have recently changed ownership and I must caution you to watch out for the service department. I had my Road King in for its FIRST 5,000 service, while I expected to get hosed somewhat (welcome to Harley service) the bill came to over $700. Not only did they "have" to replace sparkplugs and air filer (really guys after 5,000 F---ing miles), but they also charged me over $200 to tighten the handlebars. Apparently if Harley does not tighten them correctly at the factory you have to pay over $200 This is for a bike that 4,700 miles on it...they totally screwed me. I won't go back....you have been warned!!!! read more

I'll preface this review saying my salesperson Lindsey is amazing! The only reason I went through with this deal is because she is awesome. I found this 2012 CVO Street Glide on the website and came in to negotiate. In order to shorten the story, I'll give you the important points. Lindsey and I agreed on a purchase price, I called my credit union, and was approved. I printed off the loan details and proof of insurance on site. My first payment was set, GEICO already billed me for my second bike, but I couldn't even ride it because Sean said, "If the check isn't in hand, the bike is still for sale." Lindsey was very upset, as was I. The only reason I went through with this deal is because Lindsey was great and this was the bike I was looking for. Bottom line, Sean is terrible and I will never purchase so much as a wing nut in this dealer ever again. Lindsey, you're great! read more

If there was an option for Negative Star i would choose that. Lakeville MN Harley Davidson Dealer the worst experience i ever had on my first HD motorcycle. I went there to check on an Iron 883 i saw online, it was sold so they showed me another one 2017 with only 176mi on it. i asked for a discount on the price tag and they told me they couldnt discount anymore, so i asked that they give the passenger seat, back rest for free, which they agreed, but to my surprise they added to the base price in the contract and i didnt see until i got home. 800 bucks worth of it. also they pushed into buy a 3 year prepaid maintenance plan, they were talking all this BS about how much it cost to maintain a harley motorcycle, over 1000 bucks a year and me being a first time buyer have no idea blah blah, and i if dont pay all the required maintenance services i would void the factory warranty and all. came home and did some digging and it turns out this is a sales pitch for the fool like myself, and you dont need to do all they were saying. in fact the other dealer even told me in writing they dont even offer this to their customer because it is not worth it, it is a money wasted. and another dealer told me they refund that if i change my mind, which brings to my point: i called them the very next morning to cancel that maintenance plan and the told me that this is not refundable or cant be cancelled once it is sign. they also added a Service contract which they didnt explain what it was, tried to cancel that one and they said it was ok to cancel. i tried to get the money back for the parts they promise me it was for free and they told me they couldnt not do it because it had already been funded by the bank, so i asked then why were you able to revert the service contract you added, they couldnt give me a straight answer. they offered me a 200 gift card instead. they threatened to have the bike repossessed if i didn't pick it up ( i was waiting for the parts to arrive). i am not sure i will buy another HD motorcycle, and if i do i will never come back to that location, i refuse to spend my money there. one other thing be careful because they will come back with here is how much your monthly payment is going to be (which has all the BS they added) instead of doing the other way around. you look at the monthly payment and think this is great but you gotta pay attention to the details. bunch of crooks read more

I took the salestaff 15 minutes to tell me that the true price of the $5600 bike I was interested in was $7800. Yes $2200 more than the price shown on the bike. This is simply MISLEADING. Shop elsewhere. I will. read more

I will never step into this dealership again! I purchased risers for a set of drag bars on my Springer. The parts department and I both agreed that the existing stock cables would be sufficient since the handlebars would ultimately be at the same distance, just different look. They knew that I was leaving for Colorado and needed the work done within a week. I was contacted by Mike, the service rep, and told that the cables wouldn't work. I had to trust them due to the time line. When I picked my bike up, the cables were chrome braided, which I didn't ask for, and at least 12 inches too long. It looks like I'm making spaghetti on top of my handlebars! They also didn't torque down the risers correctly and they became dangerously loose. I had to repair myself while on the road. Finally, they showed me this cup of metal shavings that they claimed came out of my transmission and that I needed to spend $3,000 on new gears or I wouldn't be safe. I said I wanted my normal mechanic to look at and they felt that he might say they were wrong and advised against it. I had it checked out at Grand Junction, CO HD and All was fine. We had just gone through the whole bike the year before. This was a complete and total scam! I left 2 voicemails with Neil, the Service Manager and asked him to look at the cables. No return call. I took the bike in to retrieve my original cables and showed another tech who said that Neil should see the work and fix it. I told him I had reached out twice and had not heard back. He said he would tell Neil what he saw. Still have not heard from a single person. I own 2 businesses and know that you are only as good as you treat your customers. After this experience I will no longer be spending my hard earned money at this business. I wonder how many other people have been presented with this same cup of metal shavings! Save your time and money and find a dealership that actually respects their customers and gives them an honest repair. That does not exist at this dealership. read more

I bought a used bike from Twin Cities Harley last summer (2013) and I was very happy with the service I received. The sales guys were personable and talked to me for quite a while about the bike and it's features and condition. They offered me a "new bike discount" for other stuff at the store, so I also ended up with a nice summer mesh jacket! I have had the bike back for service and I was happy with that as well. read more

I will never set foot here ever again. The first visit, I did find a bike I liked and wanted to purchase...but all of the pressure.....giving away an exhaust, then more free merchandise; it got the buying experience to be overwhelming...since this would be my first Harley;....so I left to their disgust with Caleb and Ron saying the deal was off if I walk out. After doing some thinking I return a week later to check out another bike due to some advice some of my Harley friends gave me. I did notice....no sticker prices on the motorcycles, just hand written prices and discounts on typical 3X5 price tag...one of the models I was interested in had a $4000 discount. My friends told me be cautious because of it. So I ask for documentation of the Manufacturer's Suggested Retail Price (MSRP) on the bike plus the license fees, taxes on the final price they offered. They stated they do not ever do this...until after the papers are signed. So an argument ensued...as I was not going to spend that much money on something that I did not know what the MSRP was, and the finance details.....after all I might have paid cash. All they wanted to know was what I wanted for a monthly payment. Got tired of the argument with Caleb the other 2 guys and left. After all there are disclosure laws with the costs given to the consumer before a finance purchase that they need to follow. I go to another Harley dealership and what do I find hanging on the handlebar? The MSRP!! I got a follow up call from them,and stated I bought another bike with the gruff comment from Caleb on spending too much money elsewhere.......well I do lots of business privately and I do not seek the cheapest, but a fair price for me and the other party, that will treat me fairly also! After all I will be returning for maintenance in the future. read more

Went in to check out what kind of a deal I could get on a bike the salesman told me unless I am going to buy that day he would not talk to me but if I went somewhere else and got a deal they would match it read more

I brought in the wheels off my older bike to have them mount and balance two new tires. They charged me over $600 dollars and it took them 3 days! I won't be going back there for service. read more

WORST dealership in the state of Minnesota hands down, I brought my bike in for a simple tire change and almost died due to their sloppiness and stupidity. A year after the tire change my rear drive pulley came loose and sheared off the bolts holding it on, one got logged between the rim and frame and locked up the rear tire. Upon repair at a shop in Northern MN the mechanic said that the wrong lock tight was used and that the bolts must not have been torqued properly, he also said that he has never seen this issue in newer model bikes. When confronting Lakeville Harley Davidson they claimed that the part was never touched or removed by them. Upon speaking to several shops and other Harley Dealers they said that it is impossible to do the tire change without removing the pulley. So not only do they do piss poor service on your bike but also lie about their incompetence. If you don't want to end up stranded hundreds of miles away or worse off DEAD go somewhere else. That was one of a handful of issues with Lakeville Harley Davidson over the years. Others must have had issues too because their crappy reputation is spread all over the state. read more