I was a bit worried when I first saw the average rating, but was pleasantly surprised with the…read moreexperience I had with The Tile Shop! We were looking for a more high-end, custom type of tile - wavy glossy charcoal tile to work for our shower renovation. We couldn't find what we were looking for online at other tile stores or at Floor and Decor, so decided to stop in here. Their tile variety is nice, and they definitely have some more modern, elevated types of tile! I was impressed with some of the styles. The shopping experience is mostly on-your-own: they have the tiles all displayed at eye height, and some samples below it. There are a few salespeople / admin team members stationed at a few desks with computers in the middle of the store, but found that they didn't approach me, so if I had questions or wanted to purchase I needed to go to them - like it was a check out counter. Staff is a mixed bag - some helpful, some not so happy to be there. The tile is certainly not cheap, but that's what you get for more luxe looking stuff I guess! I was a little bummed they didn't have what they had on display in stock, but what I ordered only took about a week to arrive in store. When I needed a few more boxes, they helped me reorder again - and again a week. However, they helped me get it shipped to their other location so I could get it a day sooner. They also took back my two unused boxes for refund. I liked the variety of quality options here and appreciated how what they stocked differed from other places!

The best shop ever for tiles the service was amazing and the customer service did a good job 10…read moreStars around

I loved working with Donna Tasto at Rubble at the 7003 W Lake Street showroom…read more We remodeled a home on Lake Minnetonka with 4 bathrooms. Donna's knowledge and attention to detail made it so easy. They have a beautiful showroom with many options. I felt safe during the pandemic in their showroom too. I can't recommend Rubble Tile enough.

I was greeted promptly, told my consultant and what I was looking for and she showed me what they…read morehad that fit my criteria. I picked the top three things I liked and she went to the back room and got me samples of all of them! They are due back in two weeks. Everything was around $13-$22 per square foot. I don't like anything Beige or neutral and the store did not disappoint with multiple options for my teal/dark cyan color palette. Of course if you love beige or neutral they have a ton for you too!

Emser Tile has provided my company with the highest quality of natural stone & porcelain, floor and…read morewall coverings, that i have seen in my 15 years of setting tile. I use Emser Tile for bulk material purchases as well as in my own home. Today was much different than my usual pleasant and above average encounter with them. They have shown kindness and support to the community in which they inhabit and have surpassed any and all reasonable expectations one should have of their tile supplier. { I stumbled upon an individual who serves his community and offers his home and resources to aid people in maintaining good mental health as well as helping individuals stay free of substance use. This individual does not have a lot of money and does all of this from the kindness of his heart, in other words just to help people. I took it upon myself to replace some broken and/or missing tiles within his kitchen, to remove the potential trip hazard in varying floor heights (he is 90 years old). } I contacted Emser Tile assuming at the very least they would have a suitable product for the replacement. Emser Tile, when hearing of the cause immediately told me to come down to the showroom to see if they had some sample tiles that may be of use, to which they would just give me to help out. Emser Tile personnel went wayyyyy above and beyond to then offer me use of their discontinued tile supply, to be able to redo this person's entire kitchen floor! (which likely hasn't been done in the life of the home) (I will be providing before and after pictures upon installation) Everyone i have spoke to in regards to your generosity has been absolutely ecstatic and very appreciative. Not many businesses show kindness and care for their community, but Emser Tile does and that should known. If you are considering to purchase tile, you should use Emser Tile. If not for the quality of their product's alone, for the insurmountable customer service you receive when you are there. Saying thank you for the level of service i have received seems insufficient, however i hope it will do. Sincerely, Tom @ Adept Stone and Tile

I know I am not normal, but I love color and this place is a sea of neutrality. A very nice woman…read moregreeted me and showed me the color they did have but it was very limited. I can't comment on any prices because I was not there long.

Was looking for a peice of Corian transition strip. I originally purchased 15+ yrs ago. They had…read morethe exact make and brand yet!!! Was in their discontinued inventory. Was marked down by 75% from original. Convinced that if you need it, they are the one that will have it. Was referred to them by another tile shop in that area. They told me the same thing.

If you want neutral tile, boy they have it galore. I myself want brights and although they have a…read morelimited selection, I was able to find some lime green and bright blue subway tile for my bathroom a few years ago. I also bought white and the bathroom looks amazing! Today I went back to look for my kitchen backsplash and I found two samples I'm very interested in. My other tiles were special order and I remember the process as smooth. I walked in today and got immediate help, all the prices were written down and I was offered samples.

I went to the outlet center today trying to find pencil trim to match a very hard green color and…read moreCassie helped me out. Not only did she show me the right trim IMMEDIATELY - she helped me calculate how much I needed for the entire renovation project. She is a gem and the place was a life saver. 10/10

I have come to the outlet store multiple times over the years…read more My last project was where I had a shower stall wrap around thingy (plastic) was my shower wall above a tub. In the demo, I found they had stuck one on top of the other. It's a duplex and it was some janky work. I took those two out, put up new sheet rock and put in some Italian tile with some glass tile accents. I also included a "niche" so the shower now has a spot for shampoo, conditioner, etc. My tile cost $69.00. The niche? A formed piece of plastic? $75. This outlet center always has changing stock so what you see, you may not find again but if you have any ounce of creativity, you can create something. If you don't, the lady who has been there forever is so dang helpful! This last purchase was to put in a tile accent over a new stove we bought. Now the prices aren't like they were with that shower install but we still got a great deal for that small area. $30 I think? A great deal with tile that I don't see at your usual box store. Anyway, if you haven't been and have a project coming up, it is definitely worth checking this place out.

Went into the store in September and walked around for about 45 minutes looking at the different…read morestone and tile. Not one person came to ask if I needed any type of help. There were 6 people working who were too busy talking to each other. One man had been rear ended and the other employees were too busy to assist customers because let's all go outside and look at his vehicle. I ended up ordering tile on line because my husband and I really liked the one that I had picked out. I would not have purchased anything through this company other than the fact that we really liked the tile and it went with our new remodel. I know that's contradictory by purchasing tile there but I wanted to let other prospective customers know that the service was terrible. When I went to pick up the tile, again the same employees were too busy talking to assist customers. I finally had to say excuse me after watching the rear ended car employee walk away from me after seeing me stand there waiting for help. Just terrible service!!!

Excellent experience! The service, fabrication and installation were all top notch! The finished…read moreproduct is beautiful! Would definitely use MN Tile & Stone for future projects and would recommend them to others.

Very easy to work with ... great showroom and inventory. I've worked with multiple different…read moredesigners at the store ... all talented and pleasant. And the have all the product and know how to help get the job done.

We strongly discourage future consumers from doing any business with Tile by Design. We're sharing…read moreour experience so that other consumers do not find themselves being taken advantage in the way that we have been. Tile by Design does not disclose either in writing, verbally, or on their website if specific tile is special order/non-refundable. When we placed the order for our tile, we specifically asked if the 10% overage in square footage was returnable. A Tile by Design employee told us that it was in fact returnable. Additionally, none of the paperwork we receive, including the receipt, said that the tile was special order/non-refundable. After receiving the tile, we discovered that it was full of scratches, divots, pin holes, air bubbles, and chipped edges. When attempting to return the tile, they would not accept. They told us the only way we could return the tile was if we paid for a shipping and restocking fee, which resulted in 40% of the overall purchase. We even offered to share the return costs by suggesting 20% each and they refused. Their lack of integrity for both the quality of their product and treatment of their customers is unacceptable. We encourage all consumers to take your business elsewhere.