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    Twisted Customs

    5.0 (1 review)
    Closed Closed

    Services - Twisted Customs

    Auto electronics installation

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    4 years ago

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    Honda of Middleburg Heights - Honda of Middleburg   Heights - Showroom

    Honda of Middleburg Heights

    (108 reviews)

    Zack my salesman was very informative about the features and how to navigate thru the touch screen,…read morechoosing preferances

    Honda of Middleburg Heights - Service Department…read more I've been a loyal Honda owner for 25 years -- seven vehicles total -- and my experiences with Honda dealerships have always been positive, friendly, and professional. I'm a friendly, non‑confrontational person, and I've never had an issue with Honda until this visit. When I arrived, I was greeted by Korbin, who was professional and helpful. He asked me to stand at a specific counter, and I followed his instructions exactly. While I was standing there, service advisor Dave Richmond approached. Before he even spoke to me, he was already talking in a negative, irritated tone. When he finally addressed me, he spoke to me in a harsh, rude, and unnecessarily confrontational way -- despite the fact that I hadn't said a single word and was simply standing where I had been told to stand. When I calmly explained that I was only following instructions, he didn't apologize or adjust his tone. Instead, he became even more dismissive and verbally sharp. I felt blindsided and genuinely attacked for no reason. I left that interaction extremely upset -- to the point I had to keep myself from crying -- yet I still remained professional and friendly with the rest of the staff. Thankfully, every employee after Dave treated me with respect and professionalism. Johnson Liang was kind and apologetic. Brianna Shorter listened carefully, helped me with what I needed, and apologized for my experience. Both of them were wonderful, and they represented Honda the way I've always known it. My review is not about the dealership as a whole -- it's specifically about the way Dave Richmond spoke to me. No customer, especially one who has been loyal to Honda for decades, should ever be treated with hostility when they've done absolutely nothing wrong. I truly hope management addresses this, because the rest of the staff deserves better than to have their professionalism overshadowed by one person's behavior.

    Twisted Customs - autocustomization - Updated August 2026

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